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Rated 4.6 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Excellent in every way!! Highly recommended! Our stay was a pleasant one from the minute we walked in until we left four nights later! The lady that checked us in was pleasant and very helpful and accommodating. We had reserved three nights but arrived one day earlier that expected. We asked if it was possible to get a room that we could stay in all four nights and not have to move. There wasn't one available comparable to the king room we had reserved but she made it possible or us to get a king suite all four nights which was even better than our request. The room was wonderful, comfortable and clean. Breakfast was also excellent and offered a great variety. Most impressive was the people...from reception, to maid service, to those preparing breakfast, to managers... very helpful and super friendly!! The kind of place we love to stay!!! June 29, 2014
Rated 5.0 out of 5.0 by Great Escape Bryan and staff were awesome! They took us in while our hardwood floors were being installed. We are housing wedding guests at this location in September. June 28, 2014
Rated 5.0 out of 5.0 by very hospitable staff and clean I would stay here again. Truthfully I don't normally stay at any Holiday Inn Express, because of the cost. However it was just across the street from the hospital where my husband was recovering from surgery. So the convenience of the hotel being that close was nice. Then when I checked in there happened to be a special of some sort and so I got the room for less than I expected after all. Everyone was very professional and the whole hotel, or at least what I saw, was immaculate. My room was also very clean which of course is very important. So needless to say I didn't mind paying for an experience that was pleasant. June 28, 2014
Rated 4.0 out of 5.0 by Suffolk Modern location, HIE has certainly made the effort to make its image not simply a budget hotel but into a quality accommodation that guests can experience on a budget. June 26, 2014
Rated 5.0 out of 5.0 by great experience My family and i had a wonderful stay at this hotel. We were visiting the area to visit a dying relative and they told us of the bereavement rate and were very helpful and friendly. The manager was very professional and very accommodating to our needs. The were booked solid so a couple of nights we had to move rooms and the were so kind as to hold our bags for us and move, them into the new roomwhen it was ready. I really can't say enough good things about the hotel and the staff .and would stay again without hesitation if the need arose again. The only thing i was sad about was the kids couldn't swim because the pool was closed June 23, 2014
Rated 5.0 out of 5.0 by Nicest Holiday Inn Express I've ever experienced The front desk hostess was pleasant and very helpful. Made some great restaurant recommendations for dinner. My room was clean, comfortable, quiet and appointed with wonderful amenities. I couldn't have had a better night's stay. It was perfect. June 22, 2014
Rated 3.0 out of 5.0 by Clean rooms - No Pool! We were very impressed with the cleanliness of the entire building! Staff was friendly and ready to help when needed. We were disappointed with the communication of the Pool not being open. This was supposed to be the highlight of the trip for our 2 young children and instead was a major diappointment. Food quality at the breakfast was good, but get there early because if it is slow the food sits on the line and begins to taste stale. Overall I felt it was a good hotel, just needs a few improvements to make it great. June 18, 2014
Rated 5.0 out of 5.0 by Clean and comfortable! The room was big and very clean. The beds were very comfortable and the breakfast variety was great. The hotel was quiet and the staff was friendly. The price was an excellent value. June 18, 2014
Rated 5.0 out of 5.0 by excellent hotel I've stayed at this hotel numerous times and I've never had a bad experience-the hotel and staff are top rate.I'll never stay any where else when I'm in Suffolk. June 14, 2014
Rated 4.0 out of 5.0 by Great place to stay! The one and only complaint I had during my most recent stay in June 2014 was the fact that the pool was closed, which was very disappointing.............. June 11, 2014
Rated 5.0 out of 5.0 by May Visit Great service Confortable room Sauna was good ;treadmill very good Need free weights or a weight machine in fitness center June 10, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express I've Stayed In!!!! When the doors opened, I was automatically impressed! Check in was a breeze - and the room....I can't say enough about the room. It was spacious, clean, nicely appointed.... Holiday Inn hit the mark with this one..and I'd recommend it to anyone!!!! Looking forward to visiting this specific one again!!!! June 9, 2014
Rated 4.0 out of 5.0 by Great staff. The staff was real great during my stay at this hotel. May 19, 2014
Rated 5.0 out of 5.0 by Great front desk personnel I failed to make a reservation and upon arrival I was told there were no vacancies. But, the desk person said, let me check to make sure. She had one handicapped room available so I said, YES. She went down and checked the room and I was booked into that room. I'm sorry I did not catch her name but she was very good. She answered all my questions ref restaurants in the area and what time is breakfast the next morning. I think I should always ask for a handicapped room, when available, because it is so much bigger, especially the bathroom area. All in all it was a great experience and will stay again if we are in the area again. May 8, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service I really enjoy my stay every time I visit. The room is very serene and cozy. I love it. April 10, 2014
Rated 4.0 out of 5.0 by Quiet and Clean Hotel in Suffolk I spent one night at the Holiday Inn Express in Suffolk recently while visiting my daughter and her family who live locally. The staff member who greeted my was knowledgeable and friendly, gave me the quiet room I had requested, and I had a great night's sleep. I left early the next morning and had the standard hotel breakfast (started at 5:30am) before I left. The hotel is located well, very close to the highway but not close enough to be noisy. It's near some good, reasonably-priced chain restaurants, and I would definitely return when in the area next if the rate is reasonable. April 5, 2014
Rated 5.0 out of 5.0 by Clean ,nice,attractive hotel Enjoyed my stay very much ,great breakfast bar ,staff are very friendly and knowledgeable. January 5, 2014
Rated 2.0 out of 5.0 by Poor service for IHG member I realize it was Christmas Eve and Christmas BUT I asked for room 202 and it was confirmed on day of reservation. Yet when I got there I was not assigned to room 202 away from the traffic. I was assigned 205 on the traffic/parking lot side. The bathroom sink had a big crack . No one offered bottle water/popcorn which as a IHG member is usually offered. The bed was not as comfortable. December 30, 2013
Rated 5.0 out of 5.0 by My Place to Stay! Beautiful place. Staff nice and friendly. Will recomment to family/friends. Love this place! Will always stay here when in Suffolk. November 1, 2013
Rated 4.0 out of 5.0 by Very Accomodating Everything was ok until an iron destroyed a shirt That I was pressing to wear to church. I was in town to honor an Aunt of my wife at a banquet be given in her honor. The Iron was on the steam mode. As I lifted the iron to move the shirt the iron sprayed brown spots on the shirts that could not be removed. I gave the iron to the lady that cleaned the rooms and asked that another iron be given to me. The lady informed the manager who then proceeded to pay me for my ruined shirt. I was really moved by this gesture. The Manager and staff did all they could to help me with my situation. The place was clean, the food great, and the staff were very nice! Thank you! October 23, 2013
Rated 5.0 out of 5.0 by Great place Really nice place. Comfortable beds. Awesome breakfast! October 19, 2013
Rated 5.0 out of 5.0 by Nice room We stayed overnight as we were seeing a show at the Suffolk Cultural Center. Very convenient. Our room was clean and well appointed and the bed was comfy. We slept in the next morning and didn't get downstairs for the breakfast, but they were still accommodating and we had bagels with cream cheese and coffee. Would definitely stay again. October 17, 2013
Rated 5.0 out of 5.0 by Great Stay This was one of the nicest hotel we have stayed in and will stay again in the future. October 2, 2013
Rated 5.0 out of 5.0 by Nicely done This hotel has a great location that is easily accessed by most of the eastern tidewater area without having to be buried in the city or out in the middle of nowhere. It's off the main road but quite near several thoroughfares to get all around the area. The staff was quite helpful and there were several nice places to eat right in front of the hotel. September 7, 2013
Rated 5.0 out of 5.0 by Very nice hotel We stopped for a few days while visiting family in the Suffolk area, the staff on our late arrival first welcomed us and were happy we made it safely after driving for so long, we checked into our room and it was very clean and the room was at at perfect temperture, the bathroom was very clean and the beds felt like heaven after a long drive. In the morning the staff asked what our plan was told us to enjoy the day and we will see you when you get back, the room was again very clean and stocked and everything in place. I would recommend this hotel to anyone traveling in the area and the location is perfect even for a late night snack at Wendy's and a slurpee from 7 - 11 for the kids. August 28, 2013
Rated 2.0 out of 5.0 by Poor Cleaning Staff with attitude Front desk staff was nice and helpful, good gym has sauna. The only problem was one of the young cleaning staff, she was very rude, i had the do not disturbed signed on my door so i didn't need my room clean, she was out on the hallway, i asked for shampoo and soap and she said with a rude voice and with an attitude i cannot do that because you had a signed on your door do not disturbed. What kind of staff hires these kind of people, they should interview them, and have a meeting with the staff. August 23, 2013
Rated 5.0 out of 5.0 by Always a great experience I always stay at a Holiday Inn Express as regardless of where you go they standarly are great and comfortable hotels. When we go to Suffolk this is the only hotel we stay in they always have fresh hot cookies ready or will cook them if you ask. The rooms are clean and comfortable. The breakfast are always on point and hot. Good Job guys August 22, 2013
Rated 5.0 out of 5.0 by Wonderful stay Great hotel experience! Everything was very clean. Service was great and we were greeted with a smile for breakfast. I would not hesitate to stay here again! August 18, 2013
Rated 5.0 out of 5.0 by Great room and comfy bed This is one of the nicest Holiday Inn Express I have stayed in yet! The hotel and rooms are beautiful, clean, and cozy. Great customer service from the staff! August 14, 2013
Rated 5.0 out of 5.0 by Great time. Stayed there for 1 night and had a very nice time. Front desk staff acted like I was a long lost relative at check in. My Grandson and I enjoyed the pool and closeness to restaurants. Have stayed at other places in Suffolk and I will stay here from now on. July 29, 2013
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