Rated 3.6 out of 5 by 115
Rated 4.0 out of 5.0 by Tar Knife Getting run-down.....
Second stay in this hotel. First time 1.5 years ago. Perfect then. Now on a two night mid-week stay.... Pool was covered with scum. Unusable! All the doors to the pool area were propped open and some construction guy from the parking lot just strolled in and used the restroom, having access to anywhere in the hotel.
First day we had no housekeeping service at all! Second day our room was "turned over" while we had breakfast. All our food for our trip was in the trash. No towels to wash up before we checked out.
Allthough the breakfast items were good, the attendant did not keep the items stocked in a timely way.
Will rethink our stay next time.
August 18, 2014
Rated 3.0 out of 5.0 by akw007runner How things can change from one week
This was my second stay at the property and it did not live up to my first visit. The staff that was there was very rude and behind schedule. Myself and other guests had to wait 30-40 minutes to check into our rooms. The staff on my previous visit made sure I was recognized as an IHG platinum member, this time nothing happened.
The property has a good price point and I will give it another try but I hope the staff is better like my first trip.
August 18, 2014
Rated 5.0 out of 5.0 by akw007runner 1st time stay for business trip
This was my first time staying at this property. This property met my business needs.
August 18, 2014
Rated 1.0 out of 5.0 by Steedius My room needed a dehumidifier
Everything was okay except the guest room. Mine was nice and cool but had a damp feeling to everything. Even the sheets felt damp. It really needed a dehumidifier to fix the problem. Also the hallways and elevator smelled like smoke.
August 15, 2014
Rated 4.0 out of 5.0 by Shan1 Not bad
Not bad, kind of away from the main road though. Avg hot breakfast. Friendly staff!
August 12, 2014
Rated 4.0 out of 5.0 by Ada55 Good Hotel
Pretty decent - not the cleanest - not the same hotel advertised on the internet at time of booking
Pretty pictures on the internet - not the same in person
August 8, 2014
Rated 4.0 out of 5.0 by Kennyg23 Holiday Inn
This inn express was fantastic besides minor details with the bathroom and muggy smell of the room upon entrance.
August 6, 2014
Rated 4.0 out of 5.0 by flower57 Great location in VA Beach area
Stayed at this Holiday Inn Express for 2 nights. Was in the area for a BBQ Contest and catching up with friends/co-workers.
Location was reasonably easy to get to in spite of the local road construction. Friendly and helpful staff/ Great value for the area.
August 5, 2014
Rated 3.0 out of 5.0 by southsixnurse Decent
The hotel was really pretty from the outside and the room was pretty even though we were unable to get the jacuzzi suite we requested as it was flooded out. Swimming pool and weight room small and not much exercise equipment.
August 5, 2014
Rated 1.0 out of 5.0 by Amazon1979 STAY SOMEWHERE ELSE!
Needs a renovation, poor service, not clean, furniture in very poor condition, carpet filthy, poor maintenance upkeep. They did not seem to care when I complained as I received no apologies only excuses.
August 2, 2014
Rated 2.0 out of 5.0 by Tagster4 Worst Holiday Inn Express
I have stayed at many Holiday Inn Express' and this is by far the worst ever, regarding quality and the feeling of cleanliness. There are a lot of features that need updating to make it the standard that Holiday Inn Express normally has. I was shocked, and thought I was in a lower priced hotel. This hotel still charges the full rate of a quality Holiday Inn Express, and is far from being such.
July 31, 2014
Rated 5.0 out of 5.0 by Pinions Great stay
Convenient location - both for traveling and stoking up for our tript to OBX
July 31, 2014
Rated 1.0 out of 5.0 by Lots of "surprises" Rude staff was just the beginning
Greeted by long line and solo worker who spent more time on the phone than with the people in front of him. It got worse....lobby smelled, pool closed, and shower backed up. The staff was indifferent to the problems. Get there early for breakfast or you won't have any choices when they run out....
July 31, 2014
Rated 1.0 out of 5.0 Unpleasant stay
Front staff was unfriendly , being a platinum rewards member was little recognition. The room when we first entered smelled like complete smoke , even though it was a non smoking room. We advised the front staff and they did little to correct the issue this by far is the worst holiday inn express since I have been a member with the program. I would not recommend this holiday inn , and if you stay, stay at your own risk. The cleaning ladies left a bottle of cleaning agent in the bathroom , overall the amenities were too small to noticed and crowded.
July 30, 2014
Rated 1.0 out of 5.0 by Frequent traveler42 Cigarette smoke and broken jacuzzi tub.
My first night went well and as expected. The second night was the opposite. Cigarette smoke permeated my room for hours. I ws told smoking rooms were on the 5th and i was on 3. It was suggested to turn the fan on in the bathroom.(a common issue perhaps) It cleared out hours later.
I decided to follow this by relaxing in the jacuzzi, only to find the water trickled out. After 15 minutes and not even 2 inches of cold water, it beacme a futile effort.
My concerns were noted by the friendly front desk staff of which I have no issue with and management was to contat me with expediency. That has yet to happen.
July 30, 2014
Rated 3.0 out of 5.0 by cntrygirl Wonderful Staff, room needs much improvements
I am from Chesapeake, I live about 3 hours away. The purpose for my visit and stay is my brother is dying of cancer. He has very little time left on this earth.
I will say, the staff, was absolutely amazing, with their kindness. After they learned of the reason of my stay, they were always asking, is there anything we can do for you, to make this easier on you. Just let us know, feel free to pick up the phone at anytime. Their kindness and compassion was absolutely , truly beyond of what I could have ever asked for or expected. Each and everyone one, were so kind, caring, personable, and you could tell they all love what they do, they love their jobs and they love people. To many times you go into places and you can automatically tell people just hate their jobs, you staff was the total opposite. Yes I had a few problems with my room. I am not one to complain at all, but I had too. They were on top of it, they took care of the problems as best as they could at that particular time, but made sure they were corrected. I was disappointed with my room, I feel the hotel needs some major up grades , but the staff is top of the line and you cant ask for any better. I will be going back down for however long my brother is alive to visit a couple times a week, and I will stay at this location, just because of how wonderful the staff is. I got to know pretty much each and everyone of them and I really love them all, except for the maint. director , who gives ugly glares, and attitude and makes you feel like you are not welcomed or like and like you are just wasting his time. One other thing THE HOTEL WAS ALWAYS SO HOT, IT ONLY COOLED DOWN AT NOT. THE HEAT AT TIMES WAS STIFLING IN THE HALL WAYS, JUST EVERY WHERE.
July 29, 2014
Rated 4.0 out of 5.0 by Vacationmom123 Excellent breakfast and clean room and bathroom
We had a good stay and will probably come back next year on our way to OBX.
July 28, 2014
Rated 5.0 out of 5.0 by Jeffery84 Great Staff and Rooms
The staff was great and the room was also great. Location was wonderful.
July 28, 2014
Rated 1.0 out of 5.0 by luis127 bad experience
1. Desk chair was broken
2 Worse bathroon conditions seeing in a long time
Definetely not staying again or recomnending for company's annual trip
July 26, 2014
Rated 3.0 out of 5.0 by nv2wr Comfotable beds
We enjoyed our sleep, beds were very comfortable. Unfortunately we did not have hot water for three days, we informed front desk on the first day there. She said maintenance would come in the morning, they never did. Also were supposed to be compensated on our bill and so far I have still paid full price!!
July 13, 2014
Rated 5.0 out of 5.0 by MR NEWYORK Why I would come back to Holiday inn chesapeake va
We called the hotel to confirm our reservations Monica the assistant General Manager answered the phone and I quickly remembered why me and my family keep coming back to your hotel Monica is the happiest most friendliest professional person I have seen at a hotel ever Monica smile and personality radiates thru out the hotel she is differently the reason we keep returning to Holiday Inn Chesapeake VA
July 11, 2014
Rated 1.0 out of 5.0 by unsatisfied27 overworked staff and dirty bathroom
Bath function didn't work, dirty bathroom (hair and overall dirty appearance), bed was uncomfortable--it felt like a plastic sheet was mangled underneath the fitted sheet.
The check-in and check-out was smooth, but the attendant on our floor was exhausted.
July 10, 2014
Rated 5.0 out of 5.0 by niceguyfromraleigh Family visit
My visit was great! Check in was good and easy. We were greeted by Alexis at the front desk, and she made us feel very welcomed right from the start!
Right after check in we did have one minor problem with the room but Alexis and the staff went out of their way to ensure we were taken care of, and the problem was resolved in less than 10 min.
My girls enjoyed the internet access, and that night we were able to find a movie that we all wanted to see!
Breakfast was good--and everyone ate their fill. They offered a nice variety of foods and fruits--although I regret that I did not see the pancake maker until after I had finished eating...but Ill remember for next time.
Check out was a breeze, and that's about it!
Overall, it was a very nice stay, and I would certainly go back the next time Im in town!
July 7, 2014
Rated 4.0 out of 5.0 by PB Mom Good location
Great breakfast. Good location- close to highway, gas, food, mall, walmart. Last stay was a nightmare but no concerns this stay.
July 5, 2014
Rated 5.0 out of 5.0 by SidKid Comfortable bed and great service.
When I reside at a hotel I always look for reviews first. This time was no different. The hotel had positive reviews and I was satisfied with my stay. Comfort and Cleanliness are a biggie and this hotel was the perfect combo for my guest and I. No complaints over here!
July 3, 2014
Rated 5.0 out of 5.0 by Barney34 good value
stayed for business, good value for the money.
Staff is friendly, facilities are clean and neat
I will stay here again
July 1, 2014
Rated 5.0 out of 5.0 by korny overall a great experience
my one and only complaint was the sofa in the room when you sat down you almost hit the floor
June 29, 2014
Rated 5.0 out of 5.0 by magna_man Comfortable bed and great service.
The stay was very plesant. The room was clean, neat and quiet. The staff was friendly and helpful. Breakfast was fresh and tasty.
June 29, 2014
Rated 2.0 out of 5.0 by PB Mom Broken amenities
Stayed 2 nights. Checked into first room where the AC and refrigerator were both broken. We were then switched to a second room where the AC worked "a little" but refrigerator was also broken. The toilet seat was loose and felt like you were going to fall off when you set down. Also the shower/ baths spicket was loose. One second day the AC in the second room finally went out and that room had no AC. The on duty manager was attentive and called in maintenance who promptly showed up with a new replacement unit which he installed. Breakfast has a great variety and is well stocked. "Fitness center" could use a little more equipment to qualify as a fitness center.
June 27, 2014
Rated 5.0 out of 5.0 by Lisa Lou Professional and friendly staff. Great Breakfast buffet
We enjoyed our stay and would definitely return to this Holiday Inn Express. The staff was great and attentive to our needs. The breakfast buffet was delicious (especially the cinnamon buns!) The pool and hot tub were very clean and refreshing. The guest room was also clean and had everything we needed. We liked having the choice of soft or firm pillows. Sometimes it's the little things that make a big difference! Overall, our stay was very pleasant!
June 21, 2014