Rated 4.1 out of 5 by 43
Rated 5.0 out of 5.0 by HFGC Great Front Desk Service
The staff was wonderful about our continued mess-ups with the reservations. It was all our fault - really - and they handled our changes promptly and without changing the discounted room rate we had.
December 3, 2013
Rated 5.0 out of 5.0 by Markt55 Very friendly staff
Staff very friendly and very helpful. Excellent place to stay. Recomend very highly.
December 3, 2013
Rated 2.0 out of 5.0 by Disappointed11172013 Disappointed in this location
I am an IHG Reward Club Member and have stayed at quite a few Holiday Inn Express locations, especially throughout Texas.
I stayed here for one night because I had to come into town for a funeral. When I checked in the front desk was friendly and I had no issues there.
But, when I got to my room, it smelled very strong. I thought it was the cleaning products and I knew I had to leave for several hours so I didn't say anything. When I got back later that evening, the smell had not gone away. I think I determined it smelled like mildew :( I was tired and sad and just didn't want to mess with re-packing my stuff so I didn't ask to be moved.
I also noticed the bathroom sink fixture didn't fit the sink properly (you could see the holes from what was the original faucet). There were nicks and badly caulked areas and it just seemed old and tired.
The last part of my review is that I know for a fact I left my phone charger plugged into the outlet behind the bedside table. I unplugged the alarm clock so I know the cleaning crew would have seen my charger there and should have turned it in. I was already home when I realized my error so I called and the guy was very flippant about it and said there was no note made and to call back after 10:00a.m. the next day (though, why wouldn't the room have been cleaned that same day? I dunno). So, I called back the next day and got the same result. It was a different person but he also didn't seem concerned and pretty much hung up on me.
I would NOT recommend this hotel to anyone, especially for the price. It's located right outside of First Colony, which is a great area and I'm sure that's why it costs more, but go elsewhere!!
November 21, 2013