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Rated 4.3 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Friendly staff The front desk clerk was very helpful with the accommodations for my family's comfort. Very clean and nice common areas. The complimentary hot breakfast had a great variety of foods and beverages. Comfortable beds and super clean bathrooms. We really enjoyed our stay and would recommend it to anybody traveling this area. August 30, 2014
Rated 5.0 out of 5.0 by Surprise! I booked my room using my points........for the first time ever. I was pleasantly surprised to find they had upgraded my room to a suite. It was a very nice surprise! The room was great. Both room's A/C worked great. The room was clean, smelled nice. My lone complaint was my door card key. They would not work after the initial use. They quickly replaced them with sincere apologies. The staff was extremely polite and professional. They made the stay very pleasant. Breakfast choices were plentiful, well prepared and delicious. Overall I would rate this as one if the best stays I have experienced with Holiday Inn Express. I will be back!!! August 24, 2014
Rated 4.0 out of 5.0 by Clean and Friendly staff Bed was very comfortable and rooms were clean. Staff was friendly and helpful. Made my business stay pleasant. August 22, 2014
Rated 3.0 out of 5.0 by Nice Hotel with Poor Staff Was appauled at the staff person at the front desk. She looked sloppy and her attitude was even worse. Room was clean and neat. Bathroom floor was filthy. Anything dropped went from white to dirty gray. Toilet paper upon check in had about 3-4 squares on it only. Had to change out as soon as used by 1 young granddaughter. No clean towels at pool at 8 p.m. when pool closed at 10:00. The Breakfast was very nice. Wonderful varity and the Breakfast staff was GREAT. Maybe they should let this young lady run the front desk! August 13, 2014
Rated 3.0 out of 5.0 by Nice Hotel Decent HI Express. Not as updated as usual, rooms and hallways were a little outdated. Friendly staff and top of the line hot breakfast. August 12, 2014
Rated 5.0 out of 5.0 by Very nice stay Great deal for a PointBreak. The Lake Charles area isn't exactly overflowing with options, but if I were passing through the area again, I'd strongly consider this hotel again. August 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Hotel was awesome and staff was super friendly. We love Holiday Inn and have used in Philly, California, Fort Davis and Florida. August 7, 2014
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