Rated 4.1 out of 5 by 126
Rated 5.0 out of 5.0 by rob007 comfortable room and bed
felt safe inside and outside
August 4, 2014
Rated 5.0 out of 5.0 by cole m Melinda in Food
Had to attend a annual conference/meeting and Melinda made sure during this always multiple, all day event that we always had our personal tastes attended to....Even though Melinda made sure the snacks, breakfast, lunch was prepared and setup in a timely manner, she also made sure that if there was something that was not there, she prepared specifically for the individual and that was more than she had to do...so thanks Melinda!!! You know a way to peoples heart is thru their stomaches :)
July 26, 2014
Rated 3.0 out of 5.0 by Dede53 Great staff
I feel the staff was extremely friendly. The room smelled and when we complained they at least masked the smell. We feel it was from the air conditioner. The last day they didn't clean our room while we were sight seeeing. We had to ask... that is very bad. We sat in the car it was pouring rain. The gym was great.
July 26, 2014
Rated 5.0 out of 5.0 by PatJ9 Comfortable bed and great service
Front desk associates were friendly and helpful. Wait staff in the restaurant was excellent. Good variety on the menu and portions were generous. If you're in the Lake Charles I would recommend this hotel.
July 24, 2014
Rated 5.0 out of 5.0 by Lady Qui Great area and convenience
I enjoyed staying at this location, and will utilize this location for my future stays when in this area.
July 24, 2014
Rated 5.0 out of 5.0 by pjl2014 Great Service
Very welcoming and friendly staff. The desk clerks I dealt with (Rodney, Nikki, and Jamie) were great! The only issues I had were a musty smell (like stale smoke) and no internet access in the room. This is a non-smoking facility, but that may not always have been true.
July 22, 2014
Rated 4.0 out of 5.0 by ULLFAN Great service
Friendly front desk staff. Rooms were clean. No complaints on anythinh. Would stay at this location again.
July 15, 2014
Rated 5.0 out of 5.0 by RoxMike Great People/ Great Hotel
When we first arrived our rooms weren't quite ready, but of course we arrived at 2.. Check in was 3, however, once we got set up inside, Awesome!! Everything was great and the staff was so sweet and helpful. Each and everytime we asked the front desk for help, they were more than helpful, they really went above and beyond for us!! I would say this is the place any traveler would want to stay and relax..Thanks again and hope to visit again..Love the staff!!
July 15, 2014
Rated 5.0 out of 5.0 by Andi411 Nice Hotel
Other than a slightly musty smell in the room, the hotel was very nice. It was clean and the staff was very helpful.
July 15, 2014
Rated 5.0 out of 5.0 by SCeballos WASN'T ABLE TO USE THE INTERNET
Simply could login into the wi-fi system. I never found signal in my room for either my phone or laptop.
July 14, 2014
Rated 5.0 out of 5.0 by tid17 Nice hotel.
Nice Hotel. I would stay their again. I would recommend this hotel for others to stay in.
July 9, 2014
Rated 5.0 out of 5.0 by jackie17 Rodney
Rodney is always so very nice to us.
I stay at your hotel primarily because of his super hospitality.
He is very accomodating to our needs and we sincerely appreciate this.
Keep up the good work Rodney! You deserve a Five star period!
July 8, 2014
Rated 5.0 out of 5.0 by MC3333 Excellent Hotel !!
My wife and I stayed there, for the 2nd time, over the 4th of July weekend and were, once again, completely overwhelmed at how accommodating and comfortable the staff, hotel and rooms were.
We're planning to return in a month or two and this is our first choice of place to stay.
I highly recommend this property.
July 7, 2014
Rated 5.0 out of 5.0 by Melena52 GREAT STAY.....GREAT STAFF!
From the 2 ladies at the Front Desk on an earlier shift, that kindly informed me that our rooms would not be available until the afternoon, to the Front Desk Assoc. that checked us in after 3pm, to Rodney, the Manager on Duty, our stay and experience at this hotel was GREAT! Our room was spacious, clean and had a pleasant scent when we walked in. My husband and I had a drinks and conversation with friends at the hotel lounge and outside sitting area prior to attending the MAZE featuring Frankie Beverly concert. Good service from the bartender. Our friends rented 2 other rooms and they had only good comments about the rooms and housekeeping staff the next morning. Location is perfert, very close to shopping, restaurants and Lake Charles Civic Center.
We will definitely be back.
July 6, 2014
Rated 5.0 out of 5.0 by baseballdad277 Great place to stay!
The hotel was comfortable and we were well taken care of.
July 2, 2014
Rated 1.0 out of 5.0 by not-p terrible experience second visit
terrible experience -stay indicated discount because of unpleased with room nothing as of yet
July 1, 2014
Rated 5.0 out of 5.0 by aadIII perfect for overnight travel
great staff and easy check in and out. very comfortable beds and excellent cleanliness.
June 28, 2014
Rated 4.0 out of 5.0 by bayubabe Bring a Fan!
Bring a fan!! I could not get the room to a cool enough to sleep!
June 26, 2014
Rated 4.0 out of 5.0 by lwright 89 great service poor quality of room
staff was excellent, fold out couch bed unnecessarily uncomfortable, room on second stay smelled of mildew, had a poorly functioning refrigerator and bathroom had black mystery substance around the tub. the door looked as if it had been kicked with tons of shoe scuffs.. overall feeling made my skin crawl and i wasn't able to fully relax even though the bed on my second stay was comfortable.
June 24, 2014
Rated 5.0 out of 5.0 by ECF76 Best hotel night's sleep ever!
We chose this hotel for the convenience of being close to the casinos, but upon arriving, we loved the hotel for the cleanliness and friendliness of the staff. Although there was a sports team staying, we never heard any noise from our room. We will be back.
June 21, 2014
Rated 4.0 out of 5.0 by richie85 Breakfast
I had expected breakfast to be included with the stay it was not, this was very disappointing!
June 19, 2014
Rated 5.0 out of 5.0 by nicole530 Comfortable and very welcoming
Wonderful stay. I was very impressed with the cost and appearance of the Holiday Inn. I look forward to staying at Holiday Inn Hotels for future business meetings.
June 17, 2014
Rated 5.0 out of 5.0 by Nygeno59 Friendly staff.
Very clean property; staff extremely friendly and courteous. Common issue with most hotels - those tiny pillows!!
June 9, 2014
Rated 5.0 out of 5.0 by Giligan57 The 3 C's: Comfortable, clean and courteous
Very comfortable, very, very ,very clean and courteous!!!!! This was the perfect place to stay. Close to everything you need food, fun and excitement.!!!
June 9, 2014
Rated 5.0 out of 5.0 by lsmorris67 Third Stay
This was our third stay at this location. We found the room very clean and the bed very comfortable. We have stayed in the same room each time and have never had a problem. We liked the bed so much, we decided to order one from Serta. We loved the bedding also and would really love to know what type it is so we can check in to ordering it as well. The staff was friendly and accommodating. We wouldn't hesitate to stay here again.
June 7, 2014
Rated 1.0 out of 5.0 by ticked off customer front desk manager (Jamie) horribly rude
The overall stay was good. It was a day later when I noticed that I had 600.00 worth of holds on my account for the one night that I stayed there. When I called and asked about the holds on my account the front desk manager by the name of Jamie told me if my bank would call her she could give them a code to release the hold that shouldn't have been on my account. my bank called she wouldn't return there calls. Then when my bank finally got in touch with her and asked her for a faxed letter head so they could release money she said she would do it and didn't. When my husband and I called her and asked about the situation she was very rude and even laughed at us over the phone and stated she had better things to do. The same situation occurred to everyone who stayed at their hotel on this date. I finally called customer service at 800-621-0555 ( for any of the other people still trying to get this resolved) and within 10 mins my money was refunded. As for this Manager Jamie, she has no business being a manager and needs some people skills.
June 3, 2014
Rated 5.0 out of 5.0 by Rpcrjm Very comfortable and excellent service.
This was a very pleasant hotel. The rooms were very clean and had everything we needed. If anything else was required, the front desk employees where very helpful and an absolute pleasure to talk to. I would definitely recommend this hotel!
June 1, 2014
Rated 5.0 out of 5.0 Holiday Inn lake Charles
The experiences was great usually i stay at hampton inn sulphur. But took a chance and it was great. Special hats off to the bartender Renée I think She very pleasant, professional and personable
May 19, 2014
Rated 2.0 out of 5.0 by CarTraveler4927 Not up to Holiday Inn Standards
Could not get your Wi-Fi to work on my laptop. Front desk personnel (although they did TRY to solve the issue) finally admitted it is a known issue with some corporate laptops and I "should get another laptop to use in the hotel". A known issue, not much support, and I was forced to find a public area in the city to work that night.
All the pillows and the chair in the room were damp. It felt like the room had been flooded, and had not had the opportunity to dry out.
Checking out, the person at the desk never looked up from the computer to acknowledge me, just said "checking out" and after I said yes went back to work.
Definitely, not up to the usual high standards for the chain.
May 16, 2014
Rated 5.0 out of 5.0 by randru Stay
Execellent staff, however , rooms need a larger TV and movie channels.
May 7, 2014