Rated 4.0 out of 5 by 65
Rated 5.0 out of 5.0 by Michael T. Great stay as always.
What can I say? Great stay as always. Samantha's smile at the front desk never fails to perk you right up; very warm and inviting. Denise in the breakfast area has been at this hotel for going on 16 years and her work ethic really shines through.
I got the chance to stay in one of the newly renovated rooms on the third floor and they're very nice. There's only three "show rooms" as of now but I can't wait for all the rooms to be re-done this way. It seems when this hotel does get dinged in a review it's because the building is a little dated. But I think the friendliness of the staff and management more than make up for that. And regardless, it's still in good condition and without a doubt your best option to stay at in Summerville.
February 21, 2014
Rated 4.0 out of 5.0 by sdmerritt13 Front Desk personel was very helpful.
First we checked in and the room went were assigned was dirty. However the young lady at the front desk was very helpful and reassigned a clean room. The breakfast area was ok but the food is the precooked stuff that taste like chemicals.
Secondly I travel throughout the year and a reason I don't stay at Holiday Inn consistently is it is impossible to pay cash upon check in. Most other hotels will copy the card but not hold anything and accept cash. It has been my experience that HI doesn't do this.
February 11, 2014
Rated 5.0 out of 5.0 by Michael T. Great Front Desk, Breakfast Staff and Management
Have stayed here multiple times and will continue to do so. Front desk staff is always helpful and pleasant. Breakfast has a good variety and the staff there is great as well. It also seems that management is personally inspecting rooms for Elite members. I say this because my room number was pre-assigned and upon getting to my room there was a "thank you" letter for being Gold and chocolates on the bed! NIce touch.
February 7, 2014
Rated 4.0 out of 5.0 by John S Great customer service
Sam and Kesya are the bomb on the front desk, they go over and beyond the call of duty.
February 3, 2014
Rated 5.0 out of 5.0 by TWMoore Great location, staff, and comfortable room.
The Holiday Inn Express in Summerville is one of the finest hotels in the Charleston area. We stayed here two different times and were treated with the utmost respect both times. Excellent location for visiting our son who was stationed at the Naval Base near Goose Creek, as well as traveling to and from many of the must see sights in the Charleston area. Good food nearby and easy access to the freeway into Charleston.
February 1, 2014
Rated 4.0 out of 5.0 by jhdawgs Always Great Service continued during Ice Storm
I stayed at this location 30+ days last year and a week this year. Staff is excellent and attentive to demands. Always recognized as Platinum member. The Breakfast Lady does a great job and often sings while she diligently works. They have added a Managers Reception on Tuesdays that was a treat on an icy night. I had stocked up for the winter storm as I anticipated their staff would be unavailable the next day, but breakfast and room service continued uninterrupted during the ice storm. Great job by management to keep things rolling smoothly.
January 31, 2014
Rated 5.0 out of 5.0 by James & Mary James & Mary 2014
My Wife and I, and a friend I hadn't seen since 1966 in Viet Nam, was also there with his wife - the hotel put us in adjoining rooms without even having to ask. Good Job! My wife is from the Charleston area, so we are in the area a number of times each year. We always come back to the Holiday Inn Express in Summerville - we have been to other hotels in the Charleston Area, but his one remains the best of any we have tried. Keep up the good work!! This trip was for Jan 24-27, 2014; we were also there in early December 2013.
January 31, 2014
Rated 2.0 out of 5.0 by Anonymous Visitor Older hotel - needs some work
As others have stated, this is an older hotel. While it has been renovated, it still needs attention to detail. My door handle was very hard to open, the towel rack was loose on the wall, the desk chair looked like it had white paint on it, the exhaust fan was not working in the bathroom. Also, the hotel sits between 2 low budget hotels and safety was somewhat a concern for me as my room was located at the back of the property. I would highly recommend they add a security camera to the back door that can be monitored at the front desk.
The bed was very comfortable and I am very grateful that they accept pets!
The room was expensive for the location and age of the hotel. I would highly recommend the HI Express in Mt. Pleasant as an alternative. Newer hotel for a similar price that I have stayed at recently. Also, more convenient to downtown Charleston.
January 29, 2014