Rated 3.9 out of 5 by 110
Rated 5.0 out of 5.0 by LadyDiana Comfortable and convenient
Great comfortable stay and so conveniently located right off the freeway and close to many great restaurants.
Front desk staff was very friendly and accommodating of my requests.
I'll definitely stay here again when I am in the area.
July 27, 2014
Rated 3.0 out of 5.0 by Kestrel57 Ok stay and nice place to stay when traveling with pets.
Good location in Summerville. Good exercise room. Comfortable beds. Quiet unless you are on the first floor. Very noisy during the week, if your room is on the ground floor.
The hotel could use some improvement in housekeeping standards and the breakfast area. Breakfast items are skimpy at times and the food area can get messy. Lack of attention by the breakfast staff is the reason I don't enjoy having breakfast at this HIE.
Our room wasn't cleaned completely during our stay and we lacked enough towels each day. No towels were brought to us when requested the first morning. The next two days, not enough towels were provided and we had to go to the front desk to get more each time.
At check-in at 4:15, no rooms were ready and several guests were waiting for their rooms.
They do allow pets, but don't let you leave them in the room when you go out. I can understand this policy, but find it an unusual policy. Dogs can be crated and if they don't bark, I don't see what the issue is.
July 25, 2014
Rated 2.0 out of 5.0 by Mover12 Very Pet Friendly
Our pets were welcomed warmly by the staff we encountered at the hotel.
There were several people continually loitering in and around the hotel, however.
The furniture in the room was not very high quality, and the carpet smelled BAD!
We checked out a day early. It was a functional stay, but definitely NOT what I'd consider comfortable.
July 25, 2014
Rated 5.0 out of 5.0 by oolw Stay was great
Loved the area in Summerville,my first time in the area.
July 24, 2014
Rated 5.0 out of 5.0 by 1946granpop Excellent location quality service
This was an excellent location for our visit. Easy entrance and exit for interstate and local main roads. Many good restaurants close to site. Room was quiet, comfortable and clean. Room and breakfast were a good value.
July 23, 2014
Rated 5.0 out of 5.0 by Greatful Great service comfortable place
Very nice place and stay. We have been members for many years and would recommend staying at all Holiday Inn always.
July 21, 2014
Rated 2.0 out of 5.0 by No thanks123 Maybe the most disappointing hotel stay I have ever had.
Not sure if anything was actually really good about my two days at the Summerville HI Express. Well, maybe the cinnamon rolls. And actually, the staff was friendly and helpful. Just overall, not a place I will come back to.
From the minute I got to the elevator which actually wasn't working, until I left, there was problem after problem. Some things I reported, some I just ignored, some I just dealt with.
Put it this way, if you like a noises from the hallways coming inside your room, then this hotel is for you. If you like a humid, wet-feeling hotel, then this is it! If you like dirty carpeted floors, stained and scratched up furniture, and unvacuumed hallways, then please stay here. If you like a hotel that shows every bit of its age, then this is it.
I travel for a living and spend about 35% of the year in hotels of some kind. This may have been the worst.
July 20, 2014
Rated 2.0 out of 5.0 by BIRD72913 Expected better
Had better Holiday Inn Express at other locations. Disappointed with this one.
July 19, 2014