Rated 4.1 out of 5 by 53
Rated 4.0 out of 5.0 by Mina44444 window for the down stair room
We stayed in room 118. By the time we checked into the hotel it was already dark so i went to shut the curtain and there was only the sheer curtain. I call the front desk and the lady was very nice and asked if i was sure there wasn't a curtain and i assured her there wasn't. She said the problem is there are no other rooms available in the hotel. I asked if someone could come and fix the drape and she said she would call her GM but that she was the only person at the hotel at the time. She did bring me a few table clothes for me to try and hang up to block the window. She had called the GM and the GM was aware the window curtain was broke. I'm not sure why the room was booked if the GM knew the window curtain was not hanging up and broke. It did take me over an hour to try and figure out a way to block the window since we were on the first floor, people can see in the room and the lights outside were shinning in the room. I was not happy since we had to be up and out of the hotel by 6:45 am the next day. We were told we would be credited our points back to my account and i am thankful for this. I do want to again say the lady at the front desk tried to help as much as she could but could not leave the front with out someone working there. Needless to say i didnt have much time to relax.
October 23, 2013
Rated 5.0 out of 5.0 by COUNTRYGIRL10 LADY OF THE HOUSE
THE DESK CLERK AT CHECK IN AND OUT WAS REMARKABLE, KIND AND VERY HELPFULL. GREAT SERVICE.
October 23, 2013
Rated 2.0 out of 5.0 by Pittsburgh66 Not what we expected.
We chose the HIX for what we believe to be value based on its rating. In short we expected a lot more from this place than what we experienced. We reserved a non-smoking room with a king size bed. As it turns out Summerville is now totally smoke free, The room we got had two queens and was located by the back door across from the laundry. As this was a hard earned vacation, we looked forward to sleeping in. With the comings and goings as well as the activity of the house staff, we were woken up early each morning. The room was a little dated and musty for its rating. Most of the appliances did not work and the GFI plug in the bathroom was broken. While this place was near family, I think next time I will look elsewhere,
October 17, 2013
Rated 3.0 out of 5.0 by Rebecca2 Great Location and comfy beds.
I have stayed here several times. I don't remember this place being pet frinedly, but this time I saw several dogs on my floor and I was very upset. If I would have known they allowed pets I would have chose a different place to stay.
October 14, 2013
Rated 5.0 out of 5.0 by Nanny5 Comfort and Location
Regular Holiday Inn guest. Location, accessibility and comfort are high on our kudos list. Latest stay was brief (1 night) for travel to a funeral. Rest and a good night sleep was welcomed. Prompt check-in and problem free stay were appreciated.
October 8, 2013
Rated 4.0 out of 5.0 by RoadRobert Excellent Value
This is a very good hotel with an excellent staff. They are very accommodating. As for the value, it is hard to beat. I will stay there again.
September 30, 2013
Rated 5.0 out of 5.0 by Squrlee Clean enviroment
The up keep on the property was great. From driving up to thr front of the building to check in, the lobby and the rooms.
The place was full and had a party going on in one of the conference rooms but it was very quite.
Staff was friendly.
September 12, 2013
Rated 4.0 out of 5.0 by Judii Pet friendly
My husband and I travel all over the country with our 2 small dogs. The are very use to traveling and usually are very quite. This property is advertised as a pet friendly location. When we checked in there was a dog barking on the floor. My husband and I ran across the street to get a bite to eat. 45 minutes later we were called to come back as our dogs were barking. We were advised that dogs were not to be left alone in the room. We promptly returned the other dog continued to bark though the evening.
I don't call not being allowed to leave an animal pet friendly.
September 11, 2013
Rated 3.0 out of 5.0 by Carmelo37 Wonderful Staff
The property was nice. The only downfall is their accessible rooms does not have the proper equipment. The staff tried their best to make me as comfortable as possible but without proper equipment how could a disabled patron feel comfortable. The managers are very nice and great but if and when I stay there again I hope to see changes.
September 6, 2013
Rated 5.0 out of 5.0 by judy680 Very comfortable and the service was super
Very accomidating staff. Beyond friendly and ready to help.
Best hotel experience I've had in along time.
September 6, 2013
Rated 5.0 out of 5.0 by Patti5 Great Staff and Great Hotel
Very clean and comfortable! The staff was wonderful. The complimentary breakfast was so delicous! I would highly recommend this hotel.
August 20, 2013
Rated 5.0 out of 5.0 by Rick71 Nice location
This is one of the oldest units I've stayed in but it was clean and very comfortable. My only complaint is all the smokers sitting right outside the main door drinking beer.
August 18, 2013
Rated 5.0 out of 5.0 by cynsterwytche Nice property in good location
The hotel is located in a group of hotels just off the interstate. Very easy to access using the instructions on the website. Good food, shopping and fuel choices nearby. The only downside is that it is sandwiched between two low budget hotels and some of the occupants on those balconies made you nervous, particularly after dark. We are disabled and couldn't run if our lives depended on it. So we had to curtail after dark activity. The staff were exceptional with a special acknowledgement to Denise who was in charge of the breakfast buffet. Personable and efficient. She could and should train all breakfast staff. That girl knows how to run a kitchen!
I would definitely stay here again when I am in the Summerville area.
August 9, 2013
Rated 1.0 out of 5.0 Dirty room
Bad bad bad experience at this hotel front desk people were not nice at all
We took 2 rooms with friends and was really dirty and unpleasant
August 1, 2013
Rated 5.0 out of 5.0 by butterflyangel Great motel
Kara at the front desk was very nice, friendly and accommodating. I had booked a regular room. When she saw me walking with a cane, she asked if I would like an accessible room on the first floor. Yes I sure did. She changed me to the first floor room which was so much easier for me. I had my dog with me so it was so much easier to take him out. I was by myself (except for my dog) and I felt safe here.
The lady that cleaned the rooms was awesome. She always made sure I had what I needed. She was so friendly I felt like I had known her forever. I wish I had gotten her name.
I definitely will be staying here again and will recommend it to everyone.
July 31, 2013
Rated 5.0 out of 5.0 by Adville8548 Room was comfortable and quiet.
The room met me needs. I was able to work in the room to get ready for my classes/training.
July 5, 2013
Rated 4.0 out of 5.0 Excellent Service
Front Desk staff was very courteous and friendly. They made some excellent recommendations for dinner in Charleston. The room was clean and comfortable.
July 5, 2013
Rated 5.0 out of 5.0 by Cyncerely Great service
Great hotel,friendly staff and the very clean facility
July 4, 2013
Rated 5.0 out of 5.0 by 524daralf Great place to stay
This was one of the best Holiday Inns I have every stayed at and we will return again.
June 23, 2013
Rated 1.0 out of 5.0 by babae01 poor customer service
hotel listed as pet friendly. IT IS NOT! We were still charged pet fee. Also tried to phone management for explanation of charges after auto check out. left several messages and not one phone call received back . very poor experience.
June 21, 2013
Rated 5.0 out of 5.0 by katie435 Yay!
This is a great place to stay! It's a fair price for what you get. The rooms are clean, breakfast has a large variety, and the front desk is very helpful and polite. I will be coming back soon!
June 15, 2013
Rated 4.0 out of 5.0 by Marie99Sterling Pleasant Stay
I headed to Summerville for a family party and needed a relatively inexpensive place to stay. This hotel was extremely convenient to where I needed to be. The staff was very pleasant and helpful. The room was comfortable. I was surprised that the bathroom did not have an exhaust fan so the steamy bathroom took forever to clear. When we notified the staff about a running toilet on Saturday morning it was fixed within an hour. The hotel was busy when I was there, but never felt over crowded. I heeded the warning regarding cars being broken into so I made sure I parked in the front or on the side. Breakfast was exactly what I expected and filled me up for the morning.
I was on the 3rd floor in the no smoking section of the hotel and I must say it did not smell like old smoke. I have stayed in quite a few where I would swear the person before me was smoking in the room. I did not notice a smoking type smell anywhere.
It was a little noisy for a while, but there were a lot of kids/families. I did see quite a few people with dogs.
Glad for the wi-fi capability. I looked at the pool and the small workout room but did not use either.
Restaurants and stores close by. A really nice local restaurant across the street within walking distance.
I would stay there again.
June 8, 2013
Rated 5.0 out of 5.0 by Bereaved Friendly service at the desk, both checking in and out.
I am a smoker and requested a smoking king room, which I received. I have stayed at other hotels where the smoking rooms smelled like an old ash tray. These accommodations were clean, well appointed and smelled clean and fresh. The breakfast hours and choices were great! The bathroom was clean and well stocked. I was delighted to find the availability to get fresh, delicious coffee 25/7 in the breakfast area. A great value for the money. ******
May 24, 2013
Rated 4.0 out of 5.0 by ANort Always a pleasant experience
Our family has stayed at this hotel multiple times and enjoyed.! Kids love breakfast here! I do think they are a bit on the pricey side of the house. However, I have always been able to bring my pets, so that's an added bonus.
May 16, 2013
Rated 5.0 out of 5.0 by Sadie25 Great location
This Holiday Inn Express has a perfect location to visit Charleston downtown for the day and has many great places to eat within 5 miles. Also close to shopping.
May 9, 2013
Rated 5.0 out of 5.0 by Manzione Charleston Gem
Traveling throughout east coast on golf/cival war sites trip and this was ideal location for visiting Ft. Sumter and other sites such as the Yorktown. Clean and friendly. I was looking for decent restaurant in area and front desk recommended "Oscars". By far the best food on entire 14 day trip.
May 8, 2013
Rated 4.0 out of 5.0 by Perry2950 Great for pets
We arrived for our son's wedding on Friday afternoon. Our miniture schnauzer is blind and has diabetes so we asked for a 1st floor room. They provided this and this was a great help in taking him out for his walks. The mattress was a little on the stiff side however the every thing else was acceptable The breakfast was good however they need to have some potatoes on the menu as I prefer them with my eggs. We enjoyed our stay and would stay there again if in the area.
April 19, 2013
Rated 1.0 out of 5.0 by Rayjj3 Room Location
Rm 126 should never be used.: back door, elevator, people congregate.
You might check out how your staff is perceived. Need some coaching in manners.
April 19, 2013
Rated 4.0 out of 5.0 by KevinandLoriR Price is right
An older place, but a good place. Have stayed many times before and a good locale if you need access to Goose Creek or Summerville without all the traffic.
March 23, 2013
Rated 5.0 out of 5.0 by Grammy10 Great location, always clean and sevice is excellent.
We always enjoy our stay. The location is great visiting Charleston and the surrounding area. You can always find information on places to see and events in the area. The staff is always so pleasant and happy. It is not unusual to hear the staff humming and singing when they are doing their work. The pool is really nice and has a great hot tub with extras, such as waterfall and waves. We always enjoy our stays and the breakfast is just what we need to start our day. The Columbian coffee is the best. We will be using the Inn for our daughters wedding for our friends and relatives to stay. We know they will enjoy their stay as much as we do. Our stays usually are several days and everyday the staff comes in and the room is just like the day we arrived - welcoming and sparkling clean.
March 21, 2013