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Rated 4.4 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Above and Beyond David was awesome he bent over backward to ensure our stay was great and it was. Their was a couple of problems with the first 2 rooms he gave us, however he more than made up for that with the room we ended up with. I also misplaced my keys and David went above and beyond the call to help me locate my keys. I will be back:) January 24, 2015
Rated 5.0 out of 5.0 by Excellent Hotel Everything about the hotel was good: Hotel was attractive Staff was efficient and very nice Breakfasts were good-I don't usually eat breakfast at hotels. Sufficient, convenient parking. Very convenient to freeways. January 22, 2015
Rated 5.0 out of 5.0 by My Stay I enjoyed the stay, it was a comfortable rest for me when I need a break from home. January 17, 2015
Rated 1.0 out of 5.0 by Need to replace Fire Alarm batteries regularly Unfortunately we had an uncharacteristically unsatisfactory experience at the HI Express chain in Sumner. At about 11 pm, our Fire Alarm began chirping as the battery died, and after we had retired for the night. With no maintenance crew available, but with a very kind night receptionist, I hilariously found myself precariously balanced on a short ladder (supplied by the receptionist) held on top of a credenza by my ever-patient wife. I was able to reach the top of the 9-foot ceiling and disconnect the fire alarm and remove the battery, confident that our need for sleep outweighed the risk of our room bursting into flames over the course of the next six hours. Most disappointed that I wasn't contacted by the manager the next day (I left a note at the front desk) with an apology and some kind of even minor compensation -- nope, we just paid full price and left. Never to return. January 6, 2015
Rated 5.0 out of 5.0 by Excellent Staff. In 2015 we will be spending Christmas with our Son and Daughter In-Law in Auburn, Washington. But will stay at the Holiday Inn Express in Sumner. December 31, 2014
Rated 5.0 out of 5.0 by Great Service and comfortable hotel Very friendly staff who are there to make your stay easy as possible. Reasonable pricing. Clean and comfortable room. Only complaint would be the fitness center compared to other Holiday Inn's I have stayed at. December 23, 2014
Rated 5.0 out of 5.0 by Great stay Good location, cleanliness and friendly staff make this a fine place to stay when on the road. I had no problems here. December 23, 2014
Rated 5.0 out of 5.0 by Reasonable Quality at a Fair Price Clean, quite, comfortable room. Breakfast was more than adequate. December 21, 2014
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