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Rated 4.5 out of 5 by 295 reviewers.
Rated 5.0 out of 5.0 by Great place to stay! Very nice hotel which is located directly off the highway. Rooms were spacious and very clean. Bed was super comfy as were the pillows. The staff was friendly on the phone and as we checked into the room. The breakfast was very good and plenty of seating. Would highly recommend a stay at this Holiday Inn Express! October 5, 2015
Rated 4.0 out of 5.0 by Great service found here! I recently stayed at the Holiday Inn in Sumner for a mini-vacation with my husband. From the moment we walked in, the staff were friendly and helpful. I witnessed one clerk go above and beyond to help a customer over the phone. Check-in was a breeze. The breakfast room was pleasant, with options for all tastes. The pool/ hot tub area was clean, water temp was a bit too cold in the pool, and I did slip a few times due to too much moisture from the hot tub. Check out was even easier. I would definitely stay here again. October 3, 2015
Rated 3.0 out of 5.0 by Gone Down Hill We have stayed here several times in the past and was expecting the same this time. After booking a room directly 2 months in advance and requesting a room on the top floor, this was unable to be accommodated at check in. We were placed in a room on the 3rd floor that rumbled as the trains went by. The staff didn't seem to be able to meet our simple request. In addition, the staff had issues with getting the key card to activate. We will be looking for other hotels in the area next time. October 3, 2015
Rated 5.0 out of 5.0 by Honeymooners We were able to relax and sleep in darkness until dinner time. With all the wedding prep it was a must. Although I thought I reserved an in-room Jacuzzi tub I actually reserved the Access tub. We had a good laugh and then went down to the pool and hot tub. We will just have to come back. Not sure why I couldn't connect to the internet but I really didn't need the distraction anyways. Cheers! October 1, 2015
Rated 3.0 out of 5.0 by Sumner Washington The hotel was fine. Disagreed with the cost, compared to other quality hotel chain. The location was isolated, at this time. September 30, 2015
Rated 5.0 out of 5.0 by Great hotel One of the best parking lots for a vehicle towing a trailer, comfortable bed, pillows, internet was great, and a clean bathroom. On the road 4 days and this was the best stay out of all 3 nights. Price was reasonable and I have stayed in other hotels where price was close to this and they did not rate as high as this hotel. Staff was friendly and answered any questions you had. I would rate this staff and hotel a 5 out of 5. September 24, 2015
Rated 5.0 out of 5.0 by friendly atmosphere, good clean and comfortable Great service! Everyone is very friendly and helpful, we have had to stay a lengthy time due to construction at our house and they have been wonderful to us! September 22, 2015
Rated 5.0 out of 5.0 by Friendliest staff EVER I never encountered a staff person who wasn't smiling, and instantly worked to ensure my visit was great. EVERY staff person, front desk, housekeeping, maintenance, breakfast team everyone was smiling, happy, friendly and thanked me for staying. Haven't seen a happier hotel in years, it was nice to see people who not only valued me as a customer, but who were obviously valued by the management at the hotel. September 21, 2015
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