Rated 4.3 out of 5 by 148
Rated 4.0 out of 5.0 by Adam1282 Business as Usual
I have had extended stays at the hotel before nd as always comfortable room. Wonderful service and a great nights sleep.
October 16, 2014
Rated 4.0 out of 5.0 Friendly, comfortable, pet friendly Sumner Hotel
The reception staff here at Sumner are friendly, helpful and very welcoming. They go out of their way to make your stay enjoyable. Request are handled immediately. The rooms are clean as well as the bathrooms. I was given a room in the highest floor even though I have a dog. My dog just love it it being in the top floor.
The location is great. Quiet and safe. It is next to a gas station and there is a Subway and BBQ restaurant a walking distance away.
There are a few thing that need to be adjusted.
1. the rooms need more lighting. It was too dark for me to work and I have to ask for another lamp for me to be able to read my papers.
2. Breakfast resembles that of the military food from the 20 years ago. However, they have this automatic pancake maker that is so interesting to watch.
3. Phones do not work. I have to rewire to the phones myself.
4. Laundry facility was out of order. The reception desk has offered the hotel laundry facility as a temporary solution.
5. Overcrowded furnishing.
It would have been a great stay if they could just fix the 5 issues.
October 16, 2014
Rated 4.0 out of 5.0 by pac123 Sumner HIE
Staff was excellent, hotel was right next to where I needed to be.
October 10, 2014
Rated 5.0 out of 5.0 by Cookie99801 Great stay at a reasonable price
We had a very comfortable stay and a good breakfast. Would recommend this location above those closer to SeaTac!
October 8, 2014
Rated 5.0 out of 5.0 by EarlEOD Overall comfort
We travel a lot, cruises, hotel etc. We are retired and have the where with all to afford travel. When staying at most motels, ships etc, we have difficulty sleeping the first few nights. However, at Holiday Inn express we are so at ease we always go to sleep easily the first night.
October 6, 2014
Rated 5.0 out of 5.0 by chriscrash cleanliness
I will only stay at motels that are very clean, yours passed the test! Very clean, even the furniture in my room.
September 30, 2014
Rated 4.0 out of 5.0 by C and P Polite Check in
Check in was polite and efficient. I was offered an upgraded room as a Platinum Rewards member without asking. The room and public areas were all well maintained. Breakfast was the usual fare although my wife was disappointed it was Cheese Omelettes again!! Where is the scrambled egg?
Only downside is the missing Welcome Bonus points as an IHG Rewards Platinum member
September 28, 2014
Rated 5.0 out of 5.0 by Tagrallysport Holiday Inn Express
Excellent facility and friendly staff, food is always fresh and rooms were nice and clean
September 27, 2014