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Rated 4.3 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Excellent accomodations. The rooms and entire hotel was very clean. I would highly recommend this hotel to any traveler. July 29, 2014
Rated 4.0 out of 5.0 by Quality hotel First time staying at Sumner HIE. Convenient location and access. Friendly, courteous staff at every turn. Comfortable room with every necessary amenity. Very clean and comfortable. Breakfast hostess hustled and kept everyone satisfied, while being cheerful. Enjoyed our stay. The only negative? The trains! Can't escape them. July 28, 2014
Rated 4.0 out of 5.0 by Nice little place to stay en route to Mt. Rainier National Park Exactly what you expect from a Holiday Inn Express. Customer service was excellent; hotel was clean and the noise outside was not a problem at all considering it's right off the highway on a major truck route. If accessing Mt. Rainier National Park, like we did, I would suggest finding somewhere a little closer. It was a bit of a drive there and back. They even had warm cookies welcoming us back from a day at the park! The kids loved the indoor pool and hot tub. It's a nice size pool so plenty of room for them to splash around. I would definitely recommend this property to families. July 28, 2014
Rated 4.0 out of 5.0 by Nice and comfortable! Great hotel we enjoyed our stay completely, accept for the train whistle 3-4 times during the night. But the hotel and staff were great! We probably will stay again because of the location. July 26, 2014
Rated 5.0 out of 5.0 by A Week in Sumner Stayed here for a Model A national event. Excellent location and easy to access. Need traffic light to get on street when truck traffic is heavy early in the morning, July 26, 2014
Rated 2.0 out of 5.0 by Noisy because of trains coming all night This was perhaps the worst Holiday Inns we have stayed at. Not up to standard of others in terms of cleanliness and quality of bed linens or pillows. Not a comfortable night. July 20, 2014
Rated 4.0 out of 5.0 by Untidy lobby and lobby restroom needing attention Our room was comfortable and clean. The continental breakfast was well organized and good. Our initial entry into the lobby gave a poor impression, due to carpet that needed vacuuming and a restroom that needed attention. July 19, 2014
Rated 5.0 out of 5.0 by OVERALL AWESOME STAY MY FAMILY AND I HAD A GREAT EXPERIENCE AT THIS HOTEL, MY KIDS SPECIALLY ENJOYED THE SWIMMING POOL. July 17, 2014
Rated 5.0 out of 5.0 by SERVICE Good value. Staff was friendly and helpful. The breakfast could be improved upon. July 17, 2014
Rated 3.0 out of 5.0 by Plastic sheets Unfortunately the King sized bed was covered in with a poor fitting plastic lined sheet which made the bed very uncomfortable. The room only had a shower which was a disappointment. Staff were friendly and very helpful. July 17, 2014
Rated 4.0 out of 5.0 by Surprisingly Nice Place Location was average but the hotel was clean and comfortable. Did not have much expectation since my criteria was to be close to theme park. Surprisingly, this turned out to be nice hotel. Good breakfast options, would have been better if there was no meat in Omlet. Pancakes was a pleasant surprise :) Only complain about this property is "No Free Upgrade" for platinum members. I was told that I will get one over Phone but was given keys to regular room. Did not have energy or patience to go back and discuss this after a long day at the water park. July 16, 2014
Rated 5.0 out of 5.0 by always a pleasure staying here everything great. stayed on the train side of the building this time. could hear trains but didn't bother sleep. nice view of the mountain. July 16, 2014
Rated 5.0 out of 5.0 Friendly staff and very good breakfast We reached after a rough journey with our vehicle breaking down and on our initial arrival there were some confusion regarding our booking which took a while to be sorted out but overall our stay was really good and staff specially the front desk staff were very helpful in making our stay/vacation very comfortable. July 14, 2014
Rated 5.0 out of 5.0 by pleasant stay this hotel went above and beyond. only hotel i have been in where the staff actually acted like they enjoyed their job and were happy July 13, 2014
Rated 5.0 out of 5.0 by Quiet 4th of July We had a wonderful stay at this property over the recent 4th of July holiday weekend. The staff were friendly and attentive and the room exceeded our expectations. We were really pleased that the evening of the 4th was quiet. July 10, 2014
Rated 5.0 out of 5.0 by Visiting Puyallup, WA The hotel is a little out of town. The hotel itself is quiet and staff very helpful. The rooms are clean and comfortable. The only draw back is you can hear the train in the early morning. However, I think you may be able to hear the train in any of the hotels in the area. Otherwise the hotel is very quiet. i will stay there again. July 9, 2014
Rated 5.0 out of 5.0 by A relaxing mini vacation A relaxing, albeit short, stay at this hotel. Pool worked out great for my daughter. Beds were comfortable. My wife indicated that she heard the train at night...I must have been extremely comfortable because I slept right through any noise. July 6, 2014
Rated 4.0 out of 5.0 by Staff was excellent The staff was very helpful, the room was clean, breakfast was great, but the pillows and beds were not what we were used to in other Holiday Inn Express properties. July 3, 2014
Rated 5.0 out of 5.0 by Ariel & Charles are the BOMB!!! I've already written one review for Ariel & Charles, but I just can't say enough nice about those two!!!!!!!!!! They went WAY ABOVE AND BEYOND & made our stay AMAZING!!!!!!!!!! The Housekeeping staff was wonderful!!! The kitchen crew was all fantastic!!! Even the maintenance person there was great!!! Will FOR SURE stay there again, & recommend this place to everyone!!!!! June 29, 2014
Rated 5.0 out of 5.0 by The Perfect Hotel Even tho finding this hotel was a challenge, this place more than made up for that. It is pet friendly and our little girl felt right at home. My family and I spent four days visiting Seattle, Mt Rainier and other surrounding towns. Each time that I needed directions the desk staff (especially Andrew) would print them out. Even going into downtown Sumner directions are needed.They warned us about the trains that would run by, but that was never a problem. Each morning breakfast was hot and was refilled promptly.( I recommend the biscuits and gravy.) My daughter also recommends the cheese omlet. They have hot coffee and tea through out the night too. The pool and spa was great and clean. ( I am pool and spa certified and look at those little things in the pool area). The only thing that is missing are some good sit down family friendly resturants closer to the hotel. Overall, our stay at this Holiday Inn was great and staff were wonderful ( especially Andrew). June 28, 2014
Rated 3.0 out of 5.0 by Comfortable bed, need to improve heating/cooling We had a pleasant 6-night stay at the Holiday Inn Express. The staff was generally cheerful and friendly. We had problems with the thermostat in our room. The staff with whom we spoke about the problem early in our stay could have communicated with the manager better about the problem to get it resolved. Otherwise, the stay was pleasant. June 27, 2014
Rated 5.0 out of 5.0 by Ariel & Charles are the BOMB!!! I had called American Express in order to use some of my Amex Reward points towards a stay at the Holiday Inn Express in Sumner, Washington. I originally made the reservations for June 10-June 17. We realized we were going to be there a day early. I called the Hotel & spoke to the General Manager, Ariel. She was SO SWEET, accommodating, respectful, business like & friendly. She fixed it up so we could get in a day early (even though they were VERY BUSY), stay in the same room so we wouldn't have to move the next day, (which was our original reservation). Then Charles, the new Assistant Manager (yay Charles) fixed it so we could stay in the same room for one more night at the end. The first night we were there we could NOT get the room key to work. Charles came to our room & personally helped us get in. (user error. lol) Then, just a little while later came BACK to our room to help us get the WIFI working. We saw Ariel several times while there & she always took the time to hang out & chat with us. Both of them went WAY OUT OF THEIR WAY to make sure our stay was ABOVE & BEYOND the normal service we've ever received at any other Hotel. BTW, the Housekeeping crew, the kitchen crew, & the maintenance people were out of this world WONDERFUL!!!!!!!!!! June 26, 2014
Rated 4.0 out of 5.0 by great service,comfy bed overall a good stay. i like the real plates and stainless tableware. June 19, 2014
Rated 4.0 out of 5.0 by Good staff and service We stayed at this Holiday Inn Express while attending a wedding. We got there at 2:30 pm and had reservations but the room was not ready. They finally had it ready at 3:15. Lots of rooms were still being cleaned at that time and the cleaning carts in the hallway blocked the way. they were loaded to the gills with dirty bedding and trash. Not very appealing. The staff at the desk is excellent. Never too busy to help and very friendly. Same for the staff in the breakfast room. The breakfast was great and the food was replenished often and the area kept clean and neat. Our room was fine. The only problem was in the bathroom where the outside of the shower door was not clean. Our room did not have a tub but a stand alone shower. The only place to put shower items was on a liltle teeny-tiny soap dish. I had to put my shampoo, conditioner and shaver on the floor. the soap dish grout was mostly missing and the area under where the grout had been was a bit mildewy looking. My husband used the hot tub and that area seemed clean and well kept. June 18, 2014
Rated 1.0 out of 5.0 by Disappointing I typically spend five nights per stay in hotels. I travel extensively and stay at many IHG hotels. I have stayed at the Holiday Express Sumner on three occasions. Each visit has been a major disappointment. First visit was the 8.0 hour power disruption that the manageent had planned but neglected to warn the guest about and a major check in glitch. Second visit was the lack of laundry service that I was only told about on the third day. The most recent visit the issue was the A/C. The first room did not work at all, the second the A/C turned off after I moved away from the thermostat for five minutes. This is the result of a motion detector in the thermostat (a common issue in many IHG hotels) , that the management could not rectify. The staff is freindly and professional. Ariel and Eric both try to be helpful. There seems to be a lot of facility issues that ownership is either unaware of or is uninterested in repairing.At any given time there appears to be an issue occuring with a guest room. The issues have been enough that I will probably never return to this property. Micheal Tedder June 13, 2014
Rated 5.0 out of 5.0 by Great stay It was quiet and the price was right. Front desk was very helpful with recommendations on what to visit and do. June 10, 2014
Rated 5.0 out of 5.0 by Please note no resturuants around this hotel and no shuttle on weekends This is a beautiful relaxing hotel however there is not resturants arount this hotel and no shuttle June 5, 2014
Rated 5.0 out of 5.0 by I Always Stay Here This property was relatively new when I first stayed here because it was conveniently located for me and affordable. I wont stay anywhere else at this point because the value is always there. The breakfasts are fresh, the staff is very friendly and helpful, and the property is quiet and relaxing. The only part I would improve on is to vary the breakfast menu a bit. I would recommend this property to anyone. June 4, 2014
Rated 5.0 out of 5.0 by Great service and enjoyalbe stay Hotel and room met my needs perfectly. Staff was a big help with my late check in and early departure to head home. Room was very comfortable. Meeting room was OK. June 2, 2014
Rated 5.0 out of 5.0 by Always A Pleasure To Stay Here We enjoy staying here a lot. Friendly staff, enjoyable stay. Karen doing a great job in getting the breakfast set out. I especially like the addition of the turkey sausage to the morning menu. It is wonderful. May 28, 2014
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