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Rated 4.3 out of 5 by 130 reviewers.
Rated 2.0 out of 5.0 by Diappointed TV was broken, phone was broken, and the clock radio was broken. Just too much!!! April 30, 2014
Rated 5.0 out of 5.0 by We will most definitely stay here again. Staff was friendly, room was clean. Beds were SUPER Comfy. They provided 4 pillows per bed, and there was a variety of soft and firm pillows. The pool was great. Fresh Otis Spunkmeyer Chocolate chip cookies came fresh out of the oven and were served in the lobby at 6pm. My son found about 6 trimmed toenails (from whoever stayed before us) on the carpet next to his bed, that was a little bit yucky, but things happen. I cleaned that up myself--but other than that the room as wonderfully clean and comfortable. Hot tub was too hot to stay in for very long, but the pool area was very clean and towels were provided. The Free Breakfast was AWESOME. Make sure you try a cinnamon roll and the super cool pancake maker. Great place to stay. we will DEFINITELY go back. April 15, 2014
Rated 5.0 out of 5.0 by Exactly what I expected. I choose Holiday Inns because of their consistent quality and this one lived up to expectations. April 11, 2014
Rated 5.0 out of 5.0 by Clean and comfy Went on vacation for 1 week at a 5 star resort, stayed at IHG on our way home, IHG was cleaner and more comfortable than the 5 star we had stayed at earlier in the week. We always stay at the Sumner, WA IHG when flying out of Seatac and we have never been disappointed! Thank you to all the staff at Sumner for doing an outstanding job. My husband travels weekly and always stays at IHG, but none of them compare to greatness of the Sumner , WA location! April 8, 2014
Rated 5.0 out of 5.0 by 2 great months I recently spent two months in this hotel for job training in the area and I have to say the stay was wonderful. The staff was very friendly and engaging and the service was second to none. I highly recommend this particular hotel to anyone especially if you are planning a long stay. April 7, 2014
Rated 5.0 out of 5.0 Great Experience I usually don't write reviews but want to bring to light that the hotel staff was unusually nice as was the room. This hotel is on the level of the Embassy Suites I stay at while in Phoenix and the price is 1/2 as much. March 22, 2014
Rated 5.0 out of 5.0 by Finding dinner Because the hotel is just off the highway (convenient) and there aren't any restaurants nearby, I asked front desk and he asked me a few qualifying questions then directed me to the perfect little, local brewpub. March 16, 2014
Rated 4.0 out of 5.0 by Comfortable bed and friendly front desk. I had a very friendly greeting upon arrival. The room was clean and comfortable. Breakfast had a good choice of hot and cold food. They have some dog friendly rooms. March 7, 2014
Rated 5.0 out of 5.0 by Great place and convenient We are repeat visitors and received the same great room and breakfast as always. The only slightly disconcerting thing was having to stand in the lobby for 10 minutes waiting form someone to check us in. March 7, 2014
Rated 5.0 out of 5.0 by Great Hotel Hotel was great. Staff very friendly and helpful. Made us feel very welcome. March 1, 2014
Rated 5.0 out of 5.0 by Happy! Great place to enjoy your friend and family, will stay again! February 27, 2014
Rated 5.0 out of 5.0 by State Championship Wrestling We have stayed a number of times at the Holiday Inn Express over the years as we attend the state wrestling championships in nearby Tacoma at the Tacoma Dome. The staff is extremely friendly and accommodating. The facility is clean, comfortable and inviting. Nearby in Sumner, Auburn or on top of the hill in Lakeland there are a number of restaurants, shops and of course the Legendary Doughnut bakery. With I 167 a stone's throw away it makes for quick access to the freeway both north and south. We would highly recommend the Holiday Inn Express for your travels. February 26, 2014
Rated 5.0 out of 5.0 Bed Two of us staying and needed two separate beds. Asked for an additional foldaway or something comparable and ended up with only a King Sized bed. We made it work by each taking a separate side, but, would have much preferred another bed of some sort. February 25, 2014
Rated 5.0 out of 5.0 by comfortable and relaxing The staff was exceptional. Gave great advice on restaurants and take out places as well as weather advisory in the area. Made our stay very pleasant and comfortable. February 13, 2014
Rated 5.0 out of 5.0 by super staff they go above and beyond We really enjoyed our last stay in Sumner at the Holiday Inn Express. The room was clean and the bed was awesome. I cannot say enough good about the service we received. Kudos to the staff ! January 29, 2014
Rated 5.0 out of 5.0 by CLEAN, comfy, and friendly Great service, very friendly staff. Room was ready early, very clean. Highway noise is surprisingly minimal. Breakfast bar was a nice touch, you will want to use the exercise room after, :). January 2, 2014
Rated 5.0 out of 5.0 by Great Staff! Everyone went out of their way to make out stay there comfortable! December 29, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express I have stayed at in the past 3+ years! The General Manager and staff did an outstanding job. They made me feel very comfortable and treated me as if I was a friend. They offered to go out and bring me back something to eat for dinner as their location ISN'T surrounded by restaurants. That blew me away... Above and Beyond! Will proudly tell others of this hotel and encourage them to stay there! You guys ROCK in Sumner! You are on the top of my list for places to stay in that area. December 18, 2013
Rated 4.0 out of 5.0 by Nice room I stay here quite a bit. My only concern is, the ironing boards in the room have no padding. I have brought this to the attention of staff but they do not seem concerned. If you do use ironing board, be prepared to have 'designs from metal" on your clothes December 16, 2013
Rated 5.0 out of 5.0 by Great Place I would definitely stay here again! What a great room and wonderful staff, everyone was so helpful. Breakfast was good too. Thank you, will stay again for sure December 9, 2013
Rated 2.0 out of 5.0 by Comfortable bed and good breakfast but not much else.. Our room had a noisy heater. Hot water was an issue. It took a long time for the hot water to reach our room. We would start the water and come back later to check to see if it was hot yet. We did not use the shower because we never could get a consistent hot water flow. Pool water was nice but the hot tub water was cooler than the pool. Had a good breakfast:) December 3, 2013
Rated 3.0 out of 5.0 by Great breakfast! This hotel is very nice however the train tracks are too close to actually enjoy a good nights sleep. The room was very clean and spacious. Staff is wonderful. The train noise is so bad I would not recommend this hotel. November 18, 2013
Rated 5.0 out of 5.0 by Wonderful facility The Holiday Inn Express in Sumner is AWESOME. While close to the freeway exit, once inside you can not hear any road noise. They offer an exercise room, hot tub and pool. You can have food delivered or go to a special area and buy prepackaged food, such as Teriyaki bowls or Philly Cheese Steak sandwiches plus many more options. THE BEDS ARE TOTALLY AWESOME. November 13, 2013
Rated 5.0 out of 5.0 by Great staff I have been staying here for 2 weeks at a time multiple times over the past 4 months. From day 1, the entire staff has been friendly and helpful. One staff member at the front desk was especially attentive, helpful, and extremely friendly. I believe her name is Crystal. I have stayed in 5 star hotels many times and have never had anyone to show more caring to the customers as she does. I had a very minor issue that was very very trivial and she acted like it was the most important thing in the world. November 3, 2013
Rated 5.0 out of 5.0 by Great Hotel and Staff I stay at many hotels during a year. These people do everything well. Very well Managed. I will stay here on every visit to this area. October 28, 2013
Rated 4.0 out of 5.0 by Great Service The facility and staff were excellent. I would recommend to ownership that mattress and pillows are need of up grade. Would definitely stay here again. October 27, 2013
Rated 4.0 out of 5.0 by Great room and experience! It was worth the value and very comfortable. Only problem we had was the spa jets were not working, the tv in our room would not respond to the remote and the DVD player would not come on. They were great and switched our room when the tv quit working, just a little inconvenient. Breakfast had plenty of options and the front desk was helpful with our problems. I would definitely recommend this location. October 23, 2013
Rated 5.0 out of 5.0 by Good Location, would use again. This is what I have come to expect from Holiday Inn Express. New, comfortable rooms, good price. Thanks. October 17, 2013
Rated 5.0 out of 5.0 by Quality Wow this hotel had everything! Great beds, quiet evenings, cookies in the lobby, breakfast selection that was great! Even though it was near a highway it wasn't noisy. Close to everything we needed. October 11, 2013
Rated 3.0 out of 5.0 by Clean Not bad. They need to replace the ironing boards and irons, starting to get old. Desk phones don't always work. October 1, 2013
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