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Rated 4.4 out of 5 by 110 reviewers.
Rated 2.0 out of 5.0 by Comfortable bed and good breakfast but not much else.. Our room had a noisy heater. Hot water was an issue. It took a long time for the hot water to reach our room. We would start the water and come back later to check to see if it was hot yet. We did not use the shower because we never could get a consistent hot water flow. Pool water was nice but the hot tub water was cooler than the pool. Had a good breakfast:) December 3, 2013
Rated 3.0 out of 5.0 by Great breakfast! This hotel is very nice however the train tracks are too close to actually enjoy a good nights sleep. The room was very clean and spacious. Staff is wonderful. The train noise is so bad I would not recommend this hotel. November 18, 2013
Rated 5.0 out of 5.0 by Wonderful facility The Holiday Inn Express in Sumner is AWESOME. While close to the freeway exit, once inside you can not hear any road noise. They offer an exercise room, hot tub and pool. You can have food delivered or go to a special area and buy prepackaged food, such as Teriyaki bowls or Philly Cheese Steak sandwiches plus many more options. THE BEDS ARE TOTALLY AWESOME. November 13, 2013
Rated 5.0 out of 5.0 by Great staff I have been staying here for 2 weeks at a time multiple times over the past 4 months. From day 1, the entire staff has been friendly and helpful. One staff member at the front desk was especially attentive, helpful, and extremely friendly. I believe her name is Crystal. I have stayed in 5 star hotels many times and have never had anyone to show more caring to the customers as she does. I had a very minor issue that was very very trivial and she acted like it was the most important thing in the world. November 3, 2013
Rated 5.0 out of 5.0 by Great Hotel and Staff I stay at many hotels during a year. These people do everything well. Very well Managed. I will stay here on every visit to this area. October 28, 2013
Rated 4.0 out of 5.0 by Great Service The facility and staff were excellent. I would recommend to ownership that mattress and pillows are need of up grade. Would definitely stay here again. October 27, 2013
Rated 4.0 out of 5.0 by Great room and experience! It was worth the value and very comfortable. Only problem we had was the spa jets were not working, the tv in our room would not respond to the remote and the DVD player would not come on. They were great and switched our room when the tv quit working, just a little inconvenient. Breakfast had plenty of options and the front desk was helpful with our problems. I would definitely recommend this location. October 23, 2013
Rated 5.0 out of 5.0 by Good Location, would use again. This is what I have come to expect from Holiday Inn Express. New, comfortable rooms, good price. Thanks. October 17, 2013
Rated 5.0 out of 5.0 by Quality Wow this hotel had everything! Great beds, quiet evenings, cookies in the lobby, breakfast selection that was great! Even though it was near a highway it wasn't noisy. Close to everything we needed. October 11, 2013
Rated 3.0 out of 5.0 by Clean Not bad. They need to replace the ironing boards and irons, starting to get old. Desk phones don't always work. October 1, 2013
Rated 5.0 out of 5.0 by Good service, great attitude about our service dog We stayed at several Holiday Inn Express during our drive across the country. Each location was very accommodating about our wonder dog. The rooms were always rather nice. We enjoyed our stays at the Holiday Inn Express more than any of the other hotels we visited. We recommend the Holiday Inn Express without reservation. September 30, 2013
Rated 4.0 out of 5.0 by HIE betwixt Seattle/Tacoma... arrived Tues 9/24.. industrial area betwixt Seattle & Tacoma... found it with some difficult road changes...NOT technically in Sumner,WA....farther North on divided Hwy! Excellent property, everything A-1....had business at McChord and Everett, completely different directions,but worked well for commutes. area of property is lacking all amenities, except a Subway...Oh Well, Quiet and Secure.. September 29, 2013
Rated 5.0 out of 5.0 by Pet Friendly awesome The staff was absolutly wonderful. They bent over backwards to give us directions to local resturants and other facilities. Were not put off by our very large dog, and went out of the way to suggest local events. They even handled the UPS mailing of our forgotten checkbook. Staff was A+++ Rooms were clean and quiet. The breakfast was also great, and again staff went out of the way to offer extra trays for carring our food back to the room. September 27, 2013
Rated 5.0 out of 5.0 by Great stay After some long days working at the Fair, I found this to be one of my new favorite Holiday inns. Great easy location, quiet night sleep, clean comfortable room, and friendly staff!. I will stay hereagain, before the Fair comes back in 2014! September 24, 2013
Rated 4.0 out of 5.0 by Enjoyable stay Great staff. Pool was a little too warm. Great choices in the exercise room. Could use a fan. August 28, 2013
Rated 5.0 out of 5.0 by Great service, one of the cleanest hotels I've ever visited The room was pristine, every common area I was in was clean. Very impressed as I'm a touch fussy about this type of stuff. Customer service at check in rivalled that of a four star hotel. Hannah went out of her way to make us feel welcome, provided us with great information, maps and even a recommendation for late night dinner. The breakfast room was clean, the food replenished quickly and the options were pretty impressive given what it is. Overall, I would stay again. This hotel was clean, felt safe and was well provisioned. I felt safe in all areas and was very impressed with the high calibre of customer service. The only person I wasn't all that impressed with was the guy working in the breakfast room, he just didn't really seem to care but in all fairness he was also really busy. Two minor issues: The hotel is close to railroad tracks so it can be a bit noisy when they blow the whistle. I can't blame the hotel for this though! It's not all that close to the White River amphitheatre, it's a good option as a place to stay but ignore google maps and allow yourself a good hour to an hour and a half to get there, this is entirely due to traffic and not distance. August 18, 2013
Rated 5.0 out of 5.0 by Pam from Missouri I loved this place! Very clean and front desk was very friendly and helpful. Nice touches such as ice water as you walk in the door and fresh cookies and fruit. I wish all of our nights could have been spent there but we were on the move. Verrrry nice!!! August 10, 2013
Rated 1.0 out of 5.0 by General Manager, HI Sumner, Washington. There were three parties that booked in and got an agreement for a one month stay. Another party booked the conference room and because of legal reasons, all three individuals who booked the rooms for a month would be required to leave. We had been in the hotel for two weeks yet the General Manager, who would not talk with us, insisted that we leave vs. the other party. I was told HI would still honor the monthly rate; however, when I checked out, I was billed the normal daily rate. Again, General Manager would not talk with us. We are all Priority One members and now know how HI treats its preferred guest! I will be staying some where else for the rest of my working career. July 26, 2013
Rated 5.0 out of 5.0 by Convenient Location and Great Service We were very pleased that we chose this Holiday Inn Express. The location was excellent for us. Close enough to visit the family in Bonney Lake, shopping for Antiques in Sumner, restaurants galore (a Subway and BBQ restaurant just down the road from hotel) and near enough to Seattle and Tacoma for day trips. The Staff was very pleasant and made you feel right at home. We had a second floor unit, front of building, end of hall. Heard no hall noise and just faintly the train whistle passing out back. Breakfast food was excellent, pool area clean and warm. Did I mention the wonderful Staff? . July 24, 2013
Rated 1.0 out of 5.0 by Trains and TV If you prefer a train right out your window all night this is the hotel for you. When you see ear plugs in your room you know that is a bad sign. However if you like a working TV in your room I would not suggest you stay here. The best part was after having the maintenance person come look at my TV he told me that it has not been working for the last few days. So this hotel is okay with knowingly giving you a room with a broken TV. There are many other Holiday Inn's relatively close to this one, so please do yourself a favor and don't stay here find another one. July 19, 2013
Rated 5.0 out of 5.0 by Great Staff Shout-out to Alexia at front desk and the kitchen staff (I didn't get her name). They provided great customer service. The room was clean. The bed was comfortable. I had the best sleep in a holiday inn. I would go back to this hotel. July 14, 2013
Rated 5.0 out of 5.0 by overall experience, We have stayed there before, and we plan on staying there again. Very centrally located to what we do when we visit. Very clean and the staff are very helpful. Easy access to freeway. Over all a great place to stay. July 10, 2013
Rated 5.0 out of 5.0 by service very good place to stay, clean and comfortable, friendly staff,, love it... July 5, 2013
Rated 5.0 out of 5.0 by Rest Stop We chose this property because it was close to the airport and we were flying back from Alaska on a late flight. It would have been great place if there was some restaurants and stores around. Had to go to the next town for a drug store and to eat. Out in nowhere land!!! June 24, 2013
Rated 5.0 out of 5.0 by Great place to stay Rooms are always nice and clean, and they do have soft pillows. The staff is always so friendly and helpful, best place to stay in Sumner!! June 15, 2013
Rated 2.0 out of 5.0 Don't expect to get any sleep..... I was very disappointed with our stay because we were woken up 7 times during the night by freight trains blasting their horns as their track wove around the hotel. Every time a train roared past it felt like it was coming right into the room. How can you put a hotel in this location and charge people to sleep when that is the last thing you can expect to do. June 10, 2013
Rated 5.0 out of 5.0 by very clean and quite, This Holiday Inn is exceptionaly clean, service is great, the only Holiday Inn I have stayed at that uses glass dishes and real cutlery in their breakfast room. We were treated very well here. I highly recommend this hotel. June 5, 2013
Rated 5.0 out of 5.0 by Always a great stay On average I stay 2 weeks out of every month. I could not ask for a better place. The staff are the best - Emily, Hannah, Kim, Crystal, and Larry always make me feel welcome. May 17, 2013
Rated 1.0 out of 5.0 by Good rooms, BUT the Trains! It is very unfortunate that no one told us about the trains that went by every hour, night and day. Not only did they go by the hotel, but as they approached they blew their whistle. Then as they went by they, blew their whistle and until they completely went through the intersection near the hotel. The rooms were nice, but we were not able to sleep at all due to the trains. No where on the website or at check in did they tell us about the trains. There were ear plugs in the bathroom and now we know why. If you can sleep through anything, stay here. If you can't sleep through the sound of a train that sounds like it is righ next to you stay somewhere else far far away from this town. You can also hear the train in town so there is no escaping. April 20, 2013
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