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Rated 3.9 out of 5 by 47 reviewers.
Rated 5.0 out of 5.0 by great staff and rooms All the hotel personnel were extremely friendly and helpful. The property is recently renovated and very clean. This is mostly a business hotel during the week, so it is quiet at night. The breakfast is very complete with lots of choices. They actually added apples to the breakfast fruit because I asked! June 17, 2014
Rated 5.0 out of 5.0 by Excellent Stay I had an excellent stay at Sumter HIE. I would stay here again. Especially helpful was the front desk when determining where to eat and the area. Thank you! June 9, 2014
Rated 5.0 out of 5.0 by Great service Staff at check in and check out were great. Very helpful. Swimming pool great for a good work out. June 6, 2014
Rated 5.0 out of 5.0 by Sierra4821 The stay was great. My room was clean and comfortable. A co-worker had recommended this property because it was just renovated. The hotel was right next to Outback Steakhouse, so that was great. My stay was excellent and the hotel was beautiful. April 12, 2014
Rated 5.0 out of 5.0 by Very Beautiful and Modern. And so clean. I stayed her for my grandfather's 60th birthday party. I was very surprised. Seems like they just finished renovations. The hotel is extremely modern. The décor was very welcoming and modern. I loved my room. The décor was just so gorgeous. Overall, the service was great and the rooms were very clean. Kyle at the front desk helped me check in early in the morning so I would not have to wait until 2:00pm. I will return. April 9, 2014
Rated 5.0 out of 5.0 by Room was nice & quite The staff was excellent. I had a problem with the ac, when I call they responded immediately and resolved the problem. I appreciate their dedication to their guest. March 31, 2014
Rated 3.0 out of 5.0 by Going downhill I've stayed at this property dozens of times before. The qualtiy of service has been going down since the renovation late last year. During my last stay, the coffee machine in my room wasn't working and they didn't have another one they could send to the room. When the faucet in the sink was turned on, there was a hammering effect when turned to the cold side. There wasn't a table lamp between the two beds in my room so I couldn't read in bed. The breakfast is the same old every time, 365 days a year. I've given enough chances to this property. No more.... March 23, 2014
Rated 5.0 out of 5.0 by Superbly run Holiday Inn Express Because of the amount of traveling I do I stay in hotels all over this country. Clearly the Holiday Inn its Express in Sumter, South Carolina cannot compete with some of the Luxury hotels in major cities or vacation destinations. However, for the weary traveler who wants a clean place to stay, a complete breakfast buffet and a staff whose courtesy and kind is extraordinary this is the hotel for you. It is a joy to discover a hotel that still cares about the details and meets the needs of their guests going above and beyond the call of duty. March 17, 2014
Rated 1.0 out of 5.0 by Rooms not cleaned and serviced On the first night of my stay at the hotel, I went to check into my room and the 2nd floor hallway was littered with remodeling tools and products. I had to move many items, including mattresses to get to my room. Very unsafe condition, especially in case of emergency. After bringing this to their attention, no action was taken. The next morning, we had a fire alarm around 0400. I was on the same floor as the fire. Before leaving for the day, I asked if the hotel would be open for guests that night and if the rooms would be serviced and cleaned of the fire smoke and soot. I then called back around 1100 and the hotel staff verified that my room had been cleaned. I arrived back at the hotel shortly after 1700 and my room had not been serviced in any way. I still had dirty sheets w/ soot from the fire, soot was everywhere in the room. The room had not been cleaned at all. I notified the hotel staff and they did not offer me another room, or even to clean this room before I called it a night. They simply said sorry. Completely unacceptable to not clean a room, especially after the smoke/soot that was all around the 2nd floor. March 10, 2014
Rated 3.0 out of 5.0 by Problems I stay at this location for business a lot and haven't had issues until after the renovation started. The toilet had rust stains in the bowl, also holes in the wall, 2 of them to be exact, not all the way through to the next room but you could see inside the wall. Another disappointment I have for this location is the fact that you only get a bottle of water for being a rewards member, at every other location they at least give you a snack with the water. For the price of the stay amenities should be top notch I believe and they just aren't. February 26, 2014
Rated 3.0 out of 5.0 by problems 1. Desk light had no bulbs.(I had night clerk to replace them.) 2. Smoke alarm had been removed. 3. Shower drain plugged up. 4. No hot water in the morning. 5. Ventilation system wouldn't run in auto. February 9, 2014
Rated 1.0 out of 5.0 by Surprise we're in the middle of a renovation!! Feel free to use the stairs if you want to get to your room! Much to my surprise they were in the middle of a renovation project. Lamps littered the hallway. The elevators were not available because flooring was being redone. All in all, I paid full price for less than complete accommodations. Overall, extremely disappointed. I choose Holiday Inn Expresses specifically for the consistency and it was not there this time. February 6, 2014
Rated 4.0 out of 5.0 by Remodel on the hotel The hotel is not bad but they were remodeling on my floor. Strong paint smell. Staff were helpful and friendly. January 28, 2014
Rated 5.0 out of 5.0 by Son and Daughter In-Law Baby Shower We stayed here for my Son and Daughter In-Law's baby shower. It was a great place to stay it was very close to everything and will stay here again once the baby is born. January 23, 2014
Rated 4.0 out of 5.0 by Construction Stayed at this location before in the past and enjoyed my stay and would have enjoyed myself if it wasn't for the construction. Although they did a good job of concealing the work which was being done, my sinus/allergy detected it. I would definitely stay at the Sumter location again minus the construction while recommending it to my friends/family. January 1, 2014
Rated 4.0 out of 5.0 by Comfortable bed Clean, comfortable room with friendly and accommodating front desk staff the day I checked in. Although the hotel had few guests that evening, the hotel put a family next door to me. Turns out they had noisy children and I had to call the desk to complain around 11:30 pm. Didn't get much sleep. I would recommend separating the guests by several rooms when the hotel is empty to ensure the patrons quiet enjoyment of their room. December 30, 2013
Rated 5.0 out of 5.0 by Clean room and breakfast room impressive My family and I really enjoyed our stay at your hotel over the Thanksgiving weekend. The rooms were clean, with a refrigerator and microwave (for heating leftovers). I was really impressed with the breakfast room layout and the spaciousness and modernization of it. The self serve buffet consisted of bacon, ham, sausage links, scrambled eggs, biscuits, sausage in white gravy, various cold cereal choices, instant grits, instant oatmeal, yogurt, pancakes,water, coffee, tea, OJ, apple juice, cranberry juice, bananas. So many choices and it was hot. I highly recommend this place and will definitely stay again. December 9, 2013
Rated 3.0 out of 5.0 by Under Construction Had a 4 and 2 day stay in the same week. There was construction happening and renovation being made. I felt there was more issues with the contractors and their poor quality of craftsmanship that made the over all stay not the best it could have been. There were many issues with the rooms reserved and stayed in, and being a fire fighter with extensive construction back ground, I was able to address some safety issues with the manager/owner. The staff and manager were very professional and went out of their way to take care of our concerns to the best of their ability. I feel that once some issues are corrected with the contractor and certain safety issues addressed and repairs made to unfinished claimed competed work done, this will be a great establishment to stay in. I would recommend this facility and would stay again. I just hope the owner is able to have a better contractor come in and repair and complete the remodel with a higher standard of staff and professionalism. November 17, 2013
Rated 3.0 out of 5.0 by Renovation was going on and was far from completed This hotel was obviously under renovation from being another local hotel and they had a lot of work left to do. My room had been renovated but there were gaps in the threshold between the tile in the bathroom and the carpet and the entrance to the room. I also noticed in the early morning hours that my window shut at an angle and there was a gap at the top that allowed air and highway noise to come into my room. If I had it to do all over again I would not have stayed at this hotel. I get the same quality in much cheaper hotels when I travel and have come to expect much better from Holiday Inn Express. November 3, 2013
Rated 4.0 out of 5.0 by bed bed was comfortable but bottom sheet or mattress pad underneath made sheets feel scratchy? October 16, 2013
Rated 5.0 out of 5.0 by Very clean and great service Hotel was very clean, breakfast hot and staff execellent. August 19, 2013
Rated 4.0 out of 5.0 by A Great Choice This hotel was very comfortable, clean and well decorated. The people at the desk, and even the staff we saw in the hallways, were all super friendly. If you come to Sumter, for work or passing through, this Is a really nice hotel. August 16, 2013
Rated 5.0 out of 5.0 by Great Hotel Nice place to stay with great bedding and friendly staff. July 15, 2013
Rated 5.0 out of 5.0 by Sumter to work The man at the front desk knew the town! I can't tell you how many times I've travelled and when requesting information from the front desk I get blank stares or an excuse of 'I'm not from here...' The staff at the hotel was friendly and knowledgeable. I can't say enough good things about this place. July 3, 2013
Rated 5.0 out of 5.0 by A Great staff & Hotel I stay in this hotel frequently and the staff and accommodations are always 1st class. July 2, 2013
Rated 3.0 out of 5.0 by customer service I left a phone charger and a pair of black rainbow flip flops in the room,,,,,called the same day and management said that housekeeping had left and that I needed to call back in the morning on June 24. Called back and they stated they had located both items, we called UPS and paid to have them picked up and shipped to our home. To my dismay I got a plastic pair of flip flops and not the same phone charger I had left.....had I know these where not my rainbows or correct phone charger I would not have paid to have a dollar pair of flip flops shipped. I even stated what room we had been in. I am sure housekeeping has my flip flops but that is ok if they fit wear them. Also in the corners of the room and under the table and under the bathroom sink was not clean. We visit Sumter every year on the fourth weekend for my family reunion and we will not be staying here again. June 26, 2013
Rated 4.0 out of 5.0 by Promo Party 2013 I had a wonderful time in Sumter,SC. My stay at the Holiday Inn Express was awesome. I have recommended the hotel to family and friends. Great location and customer service. June 2, 2013
Rated 2.0 out of 5.0 by Sumter Stay - 19Mar13 First off, the rooms were in good clean condition. All the extras (shower, TV, heat/air) all worked well. This would have been an ideal stay in all areas with the exception of one incident. One evening, I was cleaning up after work and before I left for dinner. The room phone rang, which I ignored since I was showering and figured I would return message after I was out. Then there was a knock on the door, and I called out "busy", then the door started rattling and someone was trying to get into the room and wouldn't stop. Fortunately, I had bolted the door so noone could enter. I quickly exited the shower and through on some cloths and went out to see who it was. No-one was there but my room was just outside of the receptionist, so I went and asked him if something was wrong. I explained to him what happened and he said that they had notified me they were going to be working on the elevator on the other side of the wall and it might be noisy and since I didn't answer the phone, they were knocking to notify me. I understand that but there was no need for them to try to force their way into the room. When asked this the receptionist said that it was the owner who had tried to get into my room but did not tell me why he needed into my locked room. I asked to speak to the owner or the manger, and I was told they had just left right after the incident (conveniently I thought). I asked to speak to either one at a later time and neither has returned my call yet (one week later). This was a huge concern to my privacy and security at the hotel. I normally prefer Priority Club hotels and will be travelling to the same location multiple times throughout the year and I will strongly look at other hotel options. March 25, 2013
Rated 5.0 out of 5.0 by Very clean facility Our room was very clean and comfortable. The hotel is located right beside an Outback Steak House which is very convenient. March 17, 2013
Rated 3.0 out of 5.0 by Don't Count on a Wake Up Call I stay at this location 6 to 8 times a month. I always request a wake up call, but I never receive one. Front desk staff doesn't seem to have it together. Disappointing. March 8, 2013
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