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Rated 4.2 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by friendly staff, great service The staff is extremely friendly and helpful. Most of the guests are business travelers during the week, so it is quiet at night. The breakfast bar is very complete with lots of healthy choices, including fruit, yogurt. The hotel was recently renovated as well. August 26, 2014
Rated 5.0 out of 5.0 by Excellent Property This Hotel in the Sumter market is very clean and updated. The staff is exceptionally polite and nice. I travel 105 nights per year and I would recommend. August 25, 2014
Rated 5.0 out of 5.0 by Clean room with friendly staff Staff was very friendly and attentive at this hotel. Room was clean and breakfast was great! Safe environment. Centrally located to many other activities.The bed was very comfortable. I will stay here again when I return to Sumter! August 20, 2014
Rated 5.0 out of 5.0 by A great stay After a long flight from LA I was pleasantly greeted and welcomed. I walked into a clean well lighted room with the most comfortable bed and a selection of pillows. Upon waking I dined on a breakfast of many choices. After work I enjoyed a swim in the pool, perfect temperature, to refresh me. Front desk staff was helpful and friendly, greeting me each time I came in, and loaning me some supplies I had forgotten to bring. I enjoyed my stay. August 19, 2014
Rated 5.0 out of 5.0 by Weekend in Sumter I lived in Sumter for several years and stayed at several other hotels which were disappointing. This was the second time I stayed at the Holiday Inn Express and the service was even better than before. The problem last time was the lobby was being remodeled so it was not as welcoming. This time it was totally different. The staff was extremely polite and friendly. The room was clean and comfortable. Even my wife enjoyed her stay and she is very critical of hotels. The hotel is situation within walking distance of many eateries including two steakhouses, four restaurants, and several fast food restaurants. August 19, 2014
Rated 4.0 out of 5.0 by Excellent Stay, even with not-so-excellent Fitness Center! Overall, this was a very comfortable and relaxing stay. The hotel was cleaner than I'd expected, though the stairwells could use a little work. The rooms (at least the one I was in) was very clean and stayed that way throughout the trip. The housekeeping staff was particularly generous and Ms Deb took wonderful care of working around my crazy schedule to support caring for my room. The variety of breakfast options were quite delicious! Which, of course, made the shoddy fitness center even more disappointing with only 3 pieces of cardio equipment. The hotel is very close to Shaw, and right in the middle of several great lunch/dinner options. Also nearby to shopping outlets and the Sumter Mall. I will certainly stay there again! August 15, 2014
Rated 5.0 out of 5.0 by Very Nice Accomodations I had a choice of several hotels in the area and very happy that I chose the Holiday inn Express. August 10, 2014
Rated 5.0 out of 5.0 by The room when i ckeck it was quick and easy my room was just right and my bed was so relaxing i dont want to get up.thankyou Hoilday inn express. August 6, 2014
Rated 5.0 out of 5.0 by Great Stay Great stay. Great staff. Will return to this facility. Please recoginize Kyle (hope i got he name correct) at the front desk. Very accomodating and kind. August 4, 2014
Rated 4.0 out of 5.0 by Nice Stay The Hotel in right in the heart of town. Very easy to get to everything. August 1, 2014
Rated 5.0 out of 5.0 by Great Stay! The hotel was clean and quite. The bed was very comfortable and breakfast was good with some healthy choices. The location of the hotel is great with many shops and eateries. I highly recommend this hotel if you are looking for a great stay in Sumter. July 30, 2014
Rated 5.0 out of 5.0 by Raj- superior managager We booked a number of rooms here for our son's wedding and stayed ourselves for a week. The staff was more than accommodating to our families' needs, going out of their way to allow us to enjoy the reunion and festivities. I've stayed here a number of times previously and I've always found this to be one of the cleanest and best kept of the entire chain. Raj, one of the managers, could not have been more hospitable and understanding as more guests showed than we had planned for. Great job, Raj, and the rest of the Holiday Inn staff! July 25, 2014
Rated 4.0 out of 5.0 by Bad cleanliness first room when we checked in - changed room - thereafter better. The first nite when we checked in there were some previous guest's dirty socks on our floor and the floor had not been vacuumed under the hassock. Also, when I took a shower the tub did not drain. We went down to the desk and we were told they had no other rooms but when we said we were packing they found a room for us. Thereafter for 5 nites we had very good service in our relocated room - clean and very good breakfast. Also, the first few nites the elevator floor was not vacuumed - after a few days it was taken care of. July 25, 2014
Rated 4.0 out of 5.0 by Good Service and by Restaurants near by. The Holiday Inn Express' was near where we were visiting. July 17, 2014
Rated 4.0 out of 5.0 by Great service; good upgrades. The service is always great. The renovations have been quite good as well, but the cleanliness can leave one to question a bit. They try for the most part, but the extra push would help to really send this hotel in a class all its own given the town its in and the other options available. The best and most quality hotel in the area. Friendliest staff. Perhaps a better housekeeping staff leader would serve them well to carry them over the top. July 3, 2014
Rated 4.0 out of 5.0 by Excellent service and comfortable room The service provided by the staff was excellent and the room was quite comfortable. The location also provided good access to numerous shops and restaurants. However, the hotel does need extra baggage carts as two carts were just not sufficient for a hotel the size of the Sumter location. July 3, 2014
Rated 5.0 out of 5.0 by Excellent hotel Beautiful hotel, very friendly staff, very clean, no complaints! Will stay again! June 30, 2014
Rated 4.0 out of 5.0 by nice week HIE Sumter is a great place to stay. Staff is friendly and the rooms are great. The breakfast is good. Wish the exercise room had some weights. June 30, 2014
Rated 3.0 out of 5.0 by great room just had a bad experience with my rewards point reservation I claimed my rewards night at 10 that morning and we arrived at the hotel at 545 and they said they couldn't find it. So then I had to pay for a room. Which ended up being 2 two charged to my card and I had to call Ihg to settle it on Monday morning. Clean and very nice rooms though. June 26, 2014
Rated 4.0 out of 5.0 by Sumter Good overall...gym needs free weights! Beds were soft and pillows fresh. I enjoyed the breakfast, however, the selection was limited. June 18, 2014
Rated 5.0 out of 5.0 by great staff and rooms All the hotel personnel were extremely friendly and helpful. The property is recently renovated and very clean. This is mostly a business hotel during the week, so it is quiet at night. The breakfast is very complete with lots of choices. They actually added apples to the breakfast fruit because I asked! June 17, 2014
Rated 5.0 out of 5.0 by Excellent Stay I had an excellent stay at Sumter HIE. I would stay here again. Especially helpful was the front desk when determining where to eat and the area. Thank you! June 9, 2014
Rated 5.0 out of 5.0 by Great service Staff at check in and check out were great. Very helpful. Swimming pool great for a good work out. June 6, 2014
Rated 5.0 out of 5.0 by Sierra4821 The stay was great. My room was clean and comfortable. A co-worker had recommended this property because it was just renovated. The hotel was right next to Outback Steakhouse, so that was great. My stay was excellent and the hotel was beautiful. April 12, 2014
Rated 5.0 out of 5.0 by Very Beautiful and Modern. And so clean. I stayed her for my grandfather's 60th birthday party. I was very surprised. Seems like they just finished renovations. The hotel is extremely modern. The décor was very welcoming and modern. I loved my room. The décor was just so gorgeous. Overall, the service was great and the rooms were very clean. Kyle at the front desk helped me check in early in the morning so I would not have to wait until 2:00pm. I will return. April 9, 2014
Rated 5.0 out of 5.0 by Room was nice & quite The staff was excellent. I had a problem with the ac, when I call they responded immediately and resolved the problem. I appreciate their dedication to their guest. March 31, 2014
Rated 3.0 out of 5.0 by Going downhill I've stayed at this property dozens of times before. The qualtiy of service has been going down since the renovation late last year. During my last stay, the coffee machine in my room wasn't working and they didn't have another one they could send to the room. When the faucet in the sink was turned on, there was a hammering effect when turned to the cold side. There wasn't a table lamp between the two beds in my room so I couldn't read in bed. The breakfast is the same old every time, 365 days a year. I've given enough chances to this property. No more.... March 23, 2014
Rated 5.0 out of 5.0 by Superbly run Holiday Inn Express Because of the amount of traveling I do I stay in hotels all over this country. Clearly the Holiday Inn its Express in Sumter, South Carolina cannot compete with some of the Luxury hotels in major cities or vacation destinations. However, for the weary traveler who wants a clean place to stay, a complete breakfast buffet and a staff whose courtesy and kind is extraordinary this is the hotel for you. It is a joy to discover a hotel that still cares about the details and meets the needs of their guests going above and beyond the call of duty. March 17, 2014
Rated 1.0 out of 5.0 by Rooms not cleaned and serviced On the first night of my stay at the hotel, I went to check into my room and the 2nd floor hallway was littered with remodeling tools and products. I had to move many items, including mattresses to get to my room. Very unsafe condition, especially in case of emergency. After bringing this to their attention, no action was taken. The next morning, we had a fire alarm around 0400. I was on the same floor as the fire. Before leaving for the day, I asked if the hotel would be open for guests that night and if the rooms would be serviced and cleaned of the fire smoke and soot. I then called back around 1100 and the hotel staff verified that my room had been cleaned. I arrived back at the hotel shortly after 1700 and my room had not been serviced in any way. I still had dirty sheets w/ soot from the fire, soot was everywhere in the room. The room had not been cleaned at all. I notified the hotel staff and they did not offer me another room, or even to clean this room before I called it a night. They simply said sorry. Completely unacceptable to not clean a room, especially after the smoke/soot that was all around the 2nd floor. March 10, 2014
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