Rated 3.8 out of 5 by 88
Rated 3.0 out of 5.0 by LittleRedd Attention to detail needs work and a bit run down
We were happy to find this hotel close to friends for our visit. Staff were kind when we checked in and landscape maintenance being performed out front. Carpet in elevator dirty and hallway noise was easy to hear in room. Air conditioner cooled but the room was muggy and the air vent in the bathroom could not remove the shower steam for 2 people. Room was clean but worn, not the high standard of a Holiday Inn Room the night before in Niagara Falls. In the AM at 10 AM the housekeeping was knocking on doors on the 2nd floor asking guests if they were checking out, making it feel rushed. Attempted to speak to front desk about the housekeeping issue and no one there during breakfast or when we checked out.
August 20, 2014
Rated 5.0 out of 5.0 by Mako260 Quiet and comfortable!
One of many HIE's That live up to my expectations with this chain this is why I choose this chain first in all my travels business or leaser. Outstanding!!
August 20, 2014
Rated 3.0 out of 5.0 by Mag14 Air conditioning not working
In the middle of the night my air conditioning stopped working. I was too tired to ask to be switched at 2am but I did mention it to clerk upon check out. He said they would note it.
August 18, 2014
Rated 4.0 out of 5.0 by BrianB6 Comfortable Stay
We came to Columbus for a concert and needed a place to stay so we didn't have to turn right around and drive 2 plus hours back home. Booking in general was a little difficult but not for this specific property.
The staff was friendly and got everything right. The room was clean and comfortable but they could have had more soap and shampoo available in the bathroom. Breakfast was not so great but it was free(included with the cost of the room).
The area was clean and felt safe but kind of industrial near the highway. No issues with my car parked in the lot. Overall a quality stay at a fair price.
August 10, 2014
Rated 5.0 out of 5.0 by college father to be Great Staff
Made wrong reservation, staff was able to accomodate us. Clean hotel at a good price.
August 5, 2014
Rated 5.0 out of 5.0 by trailbiker Stopover
We arived dirty and tired after a 70 mile bike ride, so the staff and rooms were a welcome and comfortable sight. Our bikes were secured in a maintenance room and the night passed pleasantly, but all too quickly. Breakfast was very good.
July 29, 2014
Rated 3.0 out of 5.0 by Indiana traveller Was a great sleep however,
Very quiet, NO road noise. Price paid for room was ok. Internet was horrible. Breakfast was NOT typical Holiday Inn Expess. Went to restaurant next door to eat. Coffee was cold, when I brought it to the attention of the person, it was like they did not understand English.
But a darn great nights sleep and shower.
July 18, 2014
Rated 5.0 out of 5.0 by Markbo43 Good service and well appointed great room
All the folks seemed to be enjoying their employment at Holiday Inn. The place was very tidy and clean even to the hallways and the lift. The lady that tended breakfast room was especially attentive and friendly, must love her job!
July 18, 2014
Rated 2.0 out of 5.0 by ArcheryFamily15478 Disappointing
This is the second time we have stayed at this Holiday Inn Express. The last time was last year at this time. We travel frequently for archery competitions and always stay at Holiday Inn's due to them always been clean and comfortable. This time was the exception to the rule. Upon check-in, my husband went to shower and the shower would not drain. I went to call the front desk and the phone wouldn't work. I went down and told the front desk. They assured me they would have it fixed. This was on Thursday. Every day we told them that it had not been fixed. They told us that maintenance fixed it, yet we still could not get it to drain. Saturday night when we went to our room, the housekeeping had left their supplies in our room and our shower still wouldn't drain. I took the supplies down to the desk and asked to speak with management and was told that they are not allowed to contact management on the weekends. I asked for a number to contact Holiday Inn and they said they didn't know it. After looking it up online, I spoke to customer care and was treated with the respect that I am used to from Holiday Inn staff. I will say that there was a very sweet lady that worked the breakfast area every morning.
I was truly disappointed with this Holiday Inn Express.
July 16, 2014
Rated 4.0 out of 5.0 by Wrowe Good place to stay
Everything was what I would expect from Holliday inn express.
July 16, 2014
Rated 1.0 out of 5.0 by Kb2014 Poor Representation for IHG
This facility is the opposite of what I have come to expect from an IHG property. The entire second floor and our room smelled like a dirty 1970s motel. The room was not clean and the cleaning service was scarce. Their breakfast variety was the only good aspect of our stay. Will not be staying at this facility again.
July 10, 2014
Rated 5.0 out of 5.0 by LWalz convenient to highway
close to highway, clean, depending place to stay, grounds were attractive..
July 10, 2014
Rated 1.0 out of 5.0 by Katt56 Horrible Customer Service
I got a call the day before we were supposed to check out saying that our neighborhood had been hit by a tornado causing damage to our house and property and also letting our dog loose from our yard. We had to go home right away. When we told the front desk about our unforeseeable, unavoidable problem they were unwilling to refund us for the night we did not stay. I then brought the problem to the customer service online, and they said the same thing. I won't be staying at an establishment that cares more about money than their customers.
July 9, 2014
Rated 4.0 out of 5.0 by Mr. Aquarius Random Place
My family and I were traveling from Dayton, OH heading back to PA and weren't ready to return home. So we just randomly pick this hotel and to our surprise it turned out to be a great place. It was about 10 minutes from the mall and shopping areas which turned out to be a great find! I would recommend this hotel!
July 4, 2014
Rated 1.0 out of 5.0 by Markvvvvv1 Not told that was Pet friendly.
I have terrible dog allergies i got runny nose, sore throut, burning eyes, etc I am platnium member and had to adk about points vs water, etc. room was not clean. Bad experience. I will never stay at that Holiday Inn again. Worst Holiday Inn experience ever.
July 3, 2014
Rated 4.0 out of 5.0 by 2fords comfortable for good sleep and good food
Bed was great with good pillows both soft and firm. Good choices for breakfast even for a hot breakfast. Will stay there again B-)
June 30, 2014
Rated 5.0 out of 5.0 by Sandie L Felt like home
Very clean rooms, comfortable beds. got a good night sleep
June 29, 2014
Rated 4.0 out of 5.0 by hutchind HIE Sunbury, OH
Standard Holiday Inn Express. Close to the Interstate but quiet
June 28, 2014
Rated 2.0 out of 5.0 by zayres getting old
Sunbury used to be clean and cheerful. This time the mattress was quite old and the room was musty smelling. bad stay overall.
June 25, 2014
Rated 5.0 out of 5.0 by Joewara Try the cheese omelets and cinnamon buns
Had a great stay. The cheese omelets and cinnamon buns were delicious.
June 20, 2014
Rated 3.0 out of 5.0 by TRex001 Breakfast sold-out
Hardly half of the food was available. Comment by staff - well yes...
June 18, 2014
Rated 3.0 out of 5.0 by WBruce Room & comfort
Stayed two nights. Carpet wet under air conditioning unit. Told maid the next morning, but I do not thing was done. Carpet remained wet and maybe more so the second night.
Our room never received a USA Today delivered to room. They were available at the front desk.
I very seldom drink the in room coffee, but I had a cup the first morning, only using one bag. In the afternoon after the room was cleaned, the other bag was missing, the pot still had coffee in it, and there was no new coffee bags. Probably would not had any the second morning, because we had the breakfast.
June 16, 2014
Rated 4.0 out of 5.0 by Janice16 Clean room, friendly staff, excellent breakfast
I would recommend staying here based on clean rooms, friendly staff
June 12, 2014
Rated 3.0 out of 5.0 by Boris and Natasha Good bed but noisy
We were happy with the room when we first got in, and the bed was very comfy, but as the evening wore on we started to be able to hear conversations our neighbors were having, walking in other rooms around us and in the morning we could hear snoring from the next room. We reported this to the front desk and at forst there was no response, not even an apology. When we continued to talk to them about how we were disappointed about paying the price we paid for a room that was so noisy we did get 20 dollars off our bill. The breakfast was passable, but I've had better at cheaper places. The pool was too cloudy to use, in my opinion.
June 11, 2014
Rated 1.0 out of 5.0 by Lax Mom Ohio Dirty, dirty, dirty!
We stay at Holiday Inn Express for travel sports teams several times throughout the year. The are usually clean and reliable. This one we stayed for a night while traveling with family. This is the dirtiest Holiday Inn Express I have ever encountered. The lobby, room and bathroom were awful. Did not even attempt to eat breakfast as the dining area was not clean. Stay the extra 10 minutes away and not here.
June 11, 2014
Rated 5.0 out of 5.0 by renman01 GPS
Great quality and excellent stay. Only issue was when I put the address into GPS, it routed me to downtown Sunbury. Not out on I-71 where the Holiday Inn is located. An easy fix if you are aware of it.
June 6, 2014
Rated 5.0 out of 5.0 by truckdriver72 Great Stay
I come in twice a week for business and each time I am treated very friendly and I feel welcome. Seth and Autumn always make sure I am taking care of. I arrive before the normal check in time and they always make sure my room is ready as I only stay a short time. Very accommodating.
June 4, 2014
Rated 5.0 out of 5.0 by Connie1970 Friendly staff and comfortable bed
We spent one night here while traveling to another destination. The front desk staff member was friendly and helpful. The room was clean and the beds were very comfortable.
May 31, 2014
Rated 5.0 out of 5.0 by Ballgame long trip
while returning my daughter home to Rochester, N.Y. we stopped at this hotel on the way home. I have stayed here before so I knew the hotel and its amenities. The room and lounge area are very clean and very presentable. My only issue is the lack of variety for breakfast. Really who in the northeast actually eats sausage gravy for breakfast. The eggs are nasty and the juice is watered down. Other than this this and all Holiday Inn Expresses are all excellent. I try to stay at this brand while I travel because you know the quality of the rooms will be excellent.
May 30, 2014
Rated 2.0 out of 5.0 by mr.nohotshwr1 No hot water one morning May2014
Stayed one night in room 200. There was hot water in the evening but not in the morning. Water ran hot for 30 seconds and then was completely cold at both the sink and shower. The front desk said I was the only room to indicate an issue that morning. Although a token adjustment was made to my stay rate, having a hot shower was worth more to me than what the hotel did in response.
May 7, 2014