Rated 5.0 out of 5.0 by dannnyinaz Nice property
Looks to have been recently renovated. Clean rooms and very helpful staff.
May 20, 2013
Rated 3.0 out of 5.0 by IRP1 Beware of the road noise - 24/7
The location of this hotel was the only reason for staying at this hotel - there is very little accommodation in the area. We stayed at the hotel twice, both times in even numbered rooms. The hotel is an L shape, If wishing for a quieter room the best option would likely be odd numbered rooms X03 - X15 (X - floor number - which are on the backside of the L running parallel to the many roads in front of the hotel), or odd numbered rooms X29 - X43 (which are on the inside of the L running at 90 degrees to the many roads). For our second stay at the hotel we where in room 312, facing the at least 3 roads running directly outside the hotel. Despite being double glazed even with special earplugs the traffic noise was relentless 24/7 (it does abate a bit at night). This was probably the nosiest hotel room I have stayed in since India. That said no interconnecting room doors, and rarely heard the guests in the room next door, probably as could only hear traffic. The hotel is currently undergoing renovations (not that we saw any sign of this for the 6 days we were at the hotel) the single greatest thing that could be done to improve this hotel is to install secondary glazing to the even numbered rooms. The even numbered rooms also have flood lights facing at them at night time, but the curtains are fairly effective in this regard. The rooms have very poor lighting at night - the rooms reassemble living in a cave at night, bathroom lighting is great - desk lighting pathetic (but looks cool!). Despite being tall the desk chair was unable to be adjusted to a good working height in either of the two rooms we stayed in. There is a spread out mall about 10 minutes walk from the hotel, but otherwise a car is needed to go anywhere from this location - something that seems common in all but the CBD of Austin. The breakfast room was very busy at times with not a huge amount of space to sit in. The breakfast selection was average, but did include a small selection of hot food. Wireless internet worked well. Staff were friendly and yummy cookies in a jar at the front desk. The cleaning staff seemed to offer erratic service, towels sometimes replaced, sometimes taken and not replaced.
April 20, 2013
Rated 2.0 out of 5.0 by dbw101 Can't recommend at this time
Possibly after their renovations are complete might be able to recommend, however, we were put in a room where renovations were not complete. Staff was fine despite billing error, was easily corrected so no complaints on that. However, having a room with rolls of flexible baseboard, makeshift wood cabinets, and overall feel of disarray was not what I would consider pleasant experience. Room was comparitively pricey as well, but suppose for the Austin market was roughly average. Small issue but so far only Holiday Inn property that has not recognized Priority Club membership and status.
April 19, 2013
Rated 5.0 out of 5.0 by Ctyranch Clean, comfortable and quiet
Very clean and comfortable motel with almost a hotel feel. Beds were firm, TV was excellent, staff was informed and extremely helpful.
April 12, 2013
Rated 3.0 out of 5.0 by Freddie88 Air quality in the room needs improvement
I have stayed for 2 weeks within a period of 3 months. I was satisfied with the overall quality of the service, especially the front desk staff are super friendly and knowledgeable. Breakfast is too boring, lack of options (never changed...) Most importantly, the air quality in the room is bad. I feel smothered. I know for safety reason, the window are shut off but the air is supposed to be free flowing, the room is like a cell in a prison. Also, the floor is dirty (my white socks became black on the bottom, I was shocked to find that). Please make a change. Because of this, I have to try other hotel. Bye, Holiday Inn Sunset Valley.
March 28, 2013
Rated 5.0 out of 5.0 by dima07 Very helpful staff
I was new to Austin and had ask many recommendations from staff Rheana -she was very helpful suggesting good restaurants and places to visit.
March 17, 2013
Rated 5.0 out of 5.0 by Beachgirl89 Very Pleased!!!
Yes, it's true that this property is undergoing renovation but the work that is being done has done nothing to interfere with the comfort of my muliple stays here.
The Staff is always friendly, makes me feel welcome and is willing to do whatever it takes to improve my experience of staying here.
Highly recommend this property and will return here each time I am in Austin.
March 6, 2013
Rated 2.0 out of 5.0 by Pacific not a business hotel
under renovations, poorly trained front desk, scheduled wake up call, nope.....better for non business...
February 27, 2013