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Rated 4.1 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Well done Excellent, as before. Convenient and accessible. Have stayed here before and plan to again. June 27, 2014
Rated 5.0 out of 5.0 by Great Hotel, but poor workout facility The rooms in this hotel are spacious and clean. The staff is very helpful and polite. However, the workout room is pitiful. The equipment is old and uncomfortable. June 23, 2014
Rated 3.0 out of 5.0 by right location Issues with the a/c and the key cards on multiple times. ALL RESOLVED BUT A PAIN.Elevator also needs work. property showing its age. June 20, 2014
Rated 5.0 out of 5.0 by Great place to stay in South Austin I have stayed here many times over the past year. Having lived in Austin, I am familiar with the area the Holiday Inn Express is located. It is close to good shopping and entertainment. The best thing I have noticed is the staff has moved it up a notch since I first started booking my stays. They are much more friendly and attentive than before, and I don't mean turn around of staff. I think they have had better training and are more confident in their abilities to serve their guests. I was more impressed with the front desk assistance that always seems to come with a smile - a quality most hotels seem to have lost. Kudos to you, Holiday Inn Express Sunset Valley! June 18, 2014
Rated 3.0 out of 5.0 by nice staff Have stayed at holiday inn express in the past and have found are stays quite satisfactory. Just had a problem this time with a cock roach. June 15, 2014
Rated 4.0 out of 5.0 by Everything we needed had a great stay hotel is close to family. the only problem we had was of no faught of hotels which was noisy people next door that partied all night. would for sure stay here again when visiting family June 12, 2014
Rated 4.0 out of 5.0 by clean and relaxing friendly staff, clean room, comfortable bed, clean pool and good breakfast June 11, 2014
Rated 5.0 out of 5.0 by Nice clean room Enjoyed our stay here. Room was very well maintained and clean. It was by the elevators which made it noisy till quite late at night. Breakfast was good too! June 10, 2014
Rated 4.0 out of 5.0 by Can't really ask for more The room was clean and comfortable. The temperature was just easily adjustable. If I had to be picky, I'd prefer more breakfast food selection =) Overall a very satisfying experience! June 10, 2014
Rated 2.0 out of 5.0 by Terrible check-in and check-out I booked the room for my family of 5 online. The online process was easy to work with. When arriving to the Hotel, it looked fairly new on the outside. When I checked in I was not given the room I booked online. I was told I reserved a room with a King Bed and Sofa Bed instead of two Queen Beds and Sofa Bed. I was told the Hotel was 100% booked and I could not changed my room. After I pulled out my phone with the email confirmation the clerk at the front desk said she would find someone that was willing to change room types on their reservation and she was able to get the room I originally booked online. The room was okay. Basic size room with a sofa squeezed in. Not what I would call a suite room. I knew what I was getting before I checked in from the pictures online. Was using the Hotel because the wedding party wanted to be close to Chapel Dulcinea. The breakfast room was nice and the food was good. The check-out was just as bad as the check-in. The Hotel tried to bill for more than I booked the room for. The hotel clerk said I would have to wait till Monday when a Manager was available to fix my bill. I called customer service for the chain and after an hour the Hotel was able to fix my bill. June 6, 2014
Rated 5.0 out of 5.0 by Great location for West Lake Hills area right off freeway No complaints. It was clean and comfortable! Everything was ready for us when we got there. May 31, 2014
Rated 5.0 out of 5.0 by Good Location close to West Lake Hills We usually stay here when we are in the area. No complaints. It always smells so fresh and clean when you walk in the door. Sometimes GPS goofs up but just stay on the feeder road and you will see it. May 31, 2014
Rated 4.0 out of 5.0 by Convenient to everything I frequently stay at HIEs and this is a typical property. The rooms are clean and the value is good. This particular property is convenient to downtown Austin, the airport and virtually every other destination I needed to find in the area. For that reason I have stayed there on several occasions. The one thing I would say about HIEs is that the breakfast gets old after three days and we find ourselves not availing ourselves of it after a couple of days. Having said that, if you are in a rush and need a quick bite, this is a good option. But for my wife who avoids dairy and gluten, the choices are very limited. My only suggestion to this particular property is that I usually reuse my towel, but this property did not give a reuse option. This seems odd in a state that is experience a serious drought. All that said, I will likely stay ther next time I am in Austin. May 29, 2014
Rated 5.0 out of 5.0 by Very Nice HIE We ended up staying for three nights while touring Austin. The hotel is neat and clean, and well maintained. The staff is very nice and welcoming. In particular, we want to recognize Rhenna, who was there when we checked in each evening. She is the best of the best. She is warm, welcoming, caring and extremely helpful! A genuinely nice person who is perfect for that position or any public relations position. She, along with everything else she did for us, recommended the Royal India Restaurant, which is right next door. She was spot on; it is the best Indian Restaurant we have ever eaten at. Many thanks to a wonderful lady!! May 22, 2014
Rated 5.0 out of 5.0 by Excellent staff The staff , especially Kimberly, mad us feel like we were in a five star resort. She was friendly and was anxious to make our stay an awesome experience. The housekeeping staff was also very accommodating. The room was excellent. We enjoyed our stay and will stay there again. May 19, 2014
Rated 4.0 out of 5.0 by Helpful Staff The staff at this site really cared about us and making sure we were happy with our stay. April 20, 2014
Rated 5.0 out of 5.0 by Above and Beyond My expectations were exceeded from the moment I checked in until i checked out. The desk personnel, including the desk manager, were most helpful, and professional. The room is large, clean and comfortable. I do recommend you request a pool view room, this will keep you away from the traffic noise that naturally comes with a property so conveniently located close to major roads. April 15, 2014
Rated 2.0 out of 5.0 by Room Noise VERY noisy on the highway side of hotel. HVAC very loud. Breakfast. Would rather see less choice of higher quality then lots of choices of poor quality. April 9, 2014
Rated 4.0 out of 5.0 by Great location, but our suite was too noisy! The room was spacious and very comfortable, with a luxurious king bed, queen sleeper couch, coffee and dining table with two chairs. The room had four big windows. Unfortunately, the suite was situation right on Highway 290 and a giant cement culvert. Very noisy. I had to wear earplugs to sleep at night. April 2, 2014
Rated 5.0 out of 5.0 by Great Location We stay we at this location whenever we are visiting friends in Austin. The staff is always excellent and their remodeling was nicely done. It's great to be recognized as a Priority Club Member March 31, 2014
Rated 5.0 out of 5.0 by Great Location off two main highways Easy to get in and out of Downtown Austin - 10 minutes by highway. For SXSW, it was a great option as the rate was affordable and the accommodations clean. March 13, 2014
Rated 5.0 out of 5.0 by Clean & Comfortable Although not the easiest hotel to find, when we called the front desk at midnight to get clarification on directions, the man was very helpful and pleasant; we were close by and he was so detailed that we had no further problem getting there. We found the room to be clean and the beds comfortable. All the staff was friendly, happy to assist with any questions, and eager to please. Our trip centered around the downtown area so it was wonderful being as close to our points of interest as it was. The only thing that needed attention was the tub/shower. It did not drain very well; I forgot to tell anyone, as it was not a serious problem. Otherwise we had a great experience and we would definitely stay there again. February 20, 2014
Rated 2.0 out of 5.0 by Lousy cleaning crew Eight in the morning, the cleaning crew started to knock on the doors. Between 8 and 9 they had knocked 3 times on my door. I felt that I was staying in a third world hotel. Why can't the management tell the crew which rooms have been checked out. I will never stay in this hotel again. February 10, 2014
Rated 5.0 out of 5.0 by Great Place We had a good time last week in Austin. We found the staff very helpful and accommodating to all of us. We had a great time at the wedding. Thanks, The Socia's January 15, 2014
Rated 4.0 out of 5.0 by Been here several times Most of my stays have been very good, but a few times I've had not so good rooms and service. I stay in Austin frequently and have been at this HI before. I book in advance (don't even try to use the HI app) and check in after 3 pm but usually before 5pm and have requested certain rooms due to knowing which ones I DON'T want. Most of the time I get a good room, but a few times the rooms and service have been lees than par. For instance, I notice that the maid service isn't shy about eating breakfast with the guests and have come back to my room, turned on the TV and had a spanish language station tuned in. They have made some improvements though. Now the water heater works and the police have caught the vehicle break-in ring. All joking aside, this part of Austin does not have crime. In fact, crime is almost unheard of around the hotel, so this was an isolated incident that hopefully won't happen again. I do like staying here, as most of the staff are friendly, courteous and helpful, and it is a convenient place to stay. Food is average for breakfast, and there are plenty of places to eat or shop close by. Morning commute from Hwy. 290 is always congested, so you better leave by 7:00-7:15 am if you want to get anywhere. If your not in a hurry, relax until after 8:30-9:00 am before venturing out. Rush hour is pretty bad between 4:30-6:00 pm, so plan accordingly. I will stay here again and again, as it is one of the better south Austin hotels. January 12, 2014
Rated 2.0 out of 5.0 by Better places for price. Booked this room on rewards points and was still charged my credit card. Yet to see refund. Beds not as comfortable as usual in HIE. Breakfast food as usual in HIE sub par. I am platinum member and received two half size bottles of water on arrival. Hope that didn't break Holiday Inn giving away stuff that way. As I have said before HIE seems to be losing their edge that they originally had. Travel a lot for business and will start staying elsewhere. January 6, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Austin We always stay at a Holiday Inn Express when we travel. We had a great experience as we can always count on the room to be clean and homey. The beds are always great. Only complaint is this place is hard to get to due to all the freeway set up around the location. For some reason the address did not show up on our GPS but we found it after driving around the freeway system. The location was very close to our family we were visiting, so location is good, directions not so good. January 1, 2014
Rated 5.0 out of 5.0 by Wonderful Staff Stayed at the location twice and both times were great. The only hang up that I found was the fact they only have one washer and one dryer. However, they did provide me complimentary laundry detergent, softner, and dryer sheets. The front desk staff was very helpful. I wish I could remember her name but she let us borrow her scissors so that we could finish or last minute Christmas gift wrapping. Thank you. The housekeeping crew was top notch. They kept our room very clean and even left a courtesy note for a cleaning because we accidentally left the privacy tag on the door. Thank you. The wonderful lady working the breakfast room did a great job. She even helped my wife make pancakes for my children. Thank you. If I stay in Austin again, I will definitely consider staying here, and I would recommend this location to my friends and family. December 30, 2013
Rated 5.0 out of 5.0 by Good accomodations and excellent service The owner and staff of this hotel were outstanding in providing us with excellent service and responding favorably to whatever we requested. We have returned to this hotel for several years(staying for up to 2 weeks at a time) primarily because the owner and staff give us the feeling that we are with family. We wouldn't even consider staying at another hotel December 30, 2013
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