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Rated 4.1 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Sunset Valley HIE Hotel staff is very knowledgeable concerning area and places of interest. Hotel is centrally located making it easy to get around. I always stay at this location when I am working in the area. Highly recommended!!! December 11, 2013
Rated 4.0 out of 5.0 by Good room for price This is a good hotel for the price. Location is key, very clean, and good complimentary breakfast. December 10, 2013
Rated 1.0 out of 5.0 by Temperature horrors Got to room about 2pm. Room was cold. Set unit for heat with setting of 72F. Got back to room about 11pm. Room must have been ~85F. Turned unit to cool, but never felt any cooling. Ran setting to minimum, still no cooling. By morning, room was comfortable, just in time to leave. Duh! November 27, 2013
Rated 5.0 out of 5.0 by A great palce to stay in Austin This was my first experience with a Holiday Inn Express and it was a great one. I was unfamiliar with Austin so the front desk folks went out of their way to be helpful and explain what was going on around the Hotel and where the good spots to eat were. The room was modern, clean and up to date. The shower was great with plenty of water pressure and hot water in the morning.The TV was great, and the free wifi helped me get some critical business done as well. I stayed four nights and had a very good time. I will stay again for sure. Thank you. November 18, 2013
Rated 5.0 out of 5.0 by Digin' Austin! Staff treated us like royalty! Supercalafragilistic trip. Holiday Inn Sunset made it so much more enjoyable. BIG Thank You, ALL!! November 17, 2013
Rated 4.0 out of 5.0 by Staff and great service Everyone pitched in to make sure my aunt and her new husband had a wonderful evening and morning! Thanks for everything. November 5, 2013
Rated 4.0 out of 5.0 by Great Service Check In was Great! Jamie at the Front Desk was Awesome. My A/C was not working the first night and she was able to hand that info to the morning crew to ensure it was fix. I love the housekeeping they made sure your room was clean as it could be. Overall Jamie made the 2 week there fly by. If you keep hiring people like her peoples will come back for life! November 5, 2013
Rated 5.0 out of 5.0 by Comfortable room and great breakfast The room was very comfortable and the staff very friendly. Thr breakfast had a very good selection and the motel was close to good restaurants. October 29, 2013
Rated 5.0 out of 5.0 by Nicest Holiday Inn Express Pretty sure this was the nicest HIE I've stayed in. Pleasing, current decor. Everything seemed fresh, clean and new. October 28, 2013
Rated 5.0 out of 5.0 by Good location. Nice Staff. Excellent place to stay. Stayed 5 days and nights in October 2013. Great experience. Will be back next time we are in Austin Tx. Love the breakfast every morning. So easy to get up in the a.m. and walk down the hall to breakfast. Loved the treats you have on hand for sale. Ice cream, dinner entrees, cookies and drinks. No need to go out for snacks or find change for a machine several floors from you. Love this hotel. October 25, 2013
Rated 5.0 out of 5.0 by Great Location This hotel is located a couple of blocks from where my 91 year old mother is living, so it's going to be a regular place to stay for me. The staff is very friendly, efficient, and competent. The breakfasts are amazing. October 24, 2013
Rated 4.0 out of 5.0 by Convienent The hotel was a good location to where I was working and the bonus of having lots of options for shopping and food across the highway is a plus. It's kind of isolated itself which isn't such a bad thing. October 17, 2013
Rated 2.0 out of 5.0 by Room was fine ammenities Poor The room was as expected, but the exercise room had no water and no TV. The drink machine on the third floor was out of several of the selections. There was nothing mentioned about my being a Priority Club member or any Priority Club specials upon check in. October 7, 2013
Rated 4.0 out of 5.0 by staff Kimberly and the gentleman working desk with her were great they helped us find our way to all the events we needed to go however we did have a problem with ants in our first room October 3, 2013
Rated 5.0 out of 5.0 by Great Hotel I travel for work a lot, this unit was great. I enjoyed my stay and the staff was very friendly. October 3, 2013
Rated 5.0 out of 5.0 by Front Desk Employees Once again, we had a very enjoyable stay with HI-E in Sunset Valley-Austin, TX. We were very happy to see Kimberly at the front desk...she was extremely helpful the last time we stayed there and was just as nice this time around. "Mike" was another employee at the front desk...and he deserves kudo's, too! Staff members were all friendly and always had their "happy's" on. We're looking forward to staying there again in the near future. October 2, 2013
Rated 4.0 out of 5.0 Sep. 2013 Stay. The location is good in South Austin. The hotel was nice and clean. Good shower nice bathroom. The bed was a little low to the ground but not a big deal. Good TV. Had a sitting aera in room. The staff was freindley. I had a issue with my remote on the TV and they came and fixed it right away. Just had to unplug the TV. Very nice hotel I would stay here again. October 2, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Service We stayed at the Holiday Inn for nearly 4 weeks , after our apartment had caught on fire. The staff at the hotel was very friendly, very customer service oriented and very understanding. I've probably stayed in more than a hundred hotels and the staff here was definitely one of the best!!. Its not just the front desk, but also the cleaning crew, the breakfast crew, that were very accommodating. They even upgraded us once they realized us we were going to be staying there for long. Holiday Inn is lucky to have such a great staff! My son loved the breakfast here, though he's not a breakfast kid. I would definitely recommend this hotel to anyone who's visiting Austin for a few days! September 30, 2013
Rated 5.0 out of 5.0 by Super friendly staff! Anytime I am in Austin, I make reservations at this hotel. The staff is super friendly, location is great as far as going to any area of the city, the beds are comfortable and rooms are always clean and inviting. Will definitely stay with them again! September 27, 2013
Rated 2.0 out of 5.0 by Great people, so-so property Location was reasonable for business in area. Desk and other staff were very friendly and helpful. Room A/C could not keep temperature or humidity low enough even with not too hot outside temperatures. Others in our group had same issue, so it wasn't unique to our room. But also others in our groups had rooms which were OK too. So a mixed bag. Breakfast was barely early enough for our event timing. OJ machine didn't work first morning. Price was way out of line for a Holiday Inn Express and clearly reflected gouging for a special event . September 26, 2013
Rated 5.0 out of 5.0 by Bus trip Ecellent service at thedesk and theproperty was very clean and comfortable. Good location for my business trip. September 8, 2013
Rated 4.0 out of 5.0 by Good size room. Accomodating lobby We enjoyed the size of the room and comfort of the beds. Having the tables in the lobby was HUGE. We had quite a few family members here and being able to visit in the lobby really gave us a place to visit. THANKS September 5, 2013
Rated 5.0 out of 5.0 by Comfort Surprised how nice everything was, we received the type of room we asked for (handicapped), breakfast was not a cold continental type offered by other "Big Chain" competitors, rather a good hot eggs, sausage, toast or biscuit, creamed beef, in other words all the trimmings. Rooms very clean and LARGE!! Worth the money but for us seniors a bit pricy...however we will stay ther again in the future. Jim & Bettye August 29, 2013
Rated 4.0 out of 5.0 by Confortable Room / ammenities OK except for the Fitness Center Do something on the fitness center... Equipment too old and broken August 22, 2013
Rated 5.0 out of 5.0 by Great service Great Service from the front desk. Rooms were clean and food was good August 17, 2013
Rated 5.0 out of 5.0 by Wonderful experience! I went to Austin to help my son get ready for his wedding. The week went quickly too quick and the managment was so accomedating.(I need spell check.) I added on to the list of rooms, I took away names. I asked for extras and they were always kind and willing to help in anyway. The bed was great, hot water all the time, and the ac worked for all 8 100 + degree days. I will return to Austin and I plan to stay there everytime. August 16, 2013
Rated 3.0 out of 5.0 by Problems with Air Conditioner and Manager I spent two nights at this HI Hotel. I have frequented it on many occasions since I have family close by this location and live in Dallas. Of the two nights I stayed at the hotel, my air conditioner started out working the first night, but during the night it began to fail. By morning it was not even cooling. After breakfast I told the desk staff about my problem. I was told that maintenance would be sent to my room. When I returned, the maintenance man stated that it had been fixed. I went out for a few hours and when I returned, it was no longer working. I told front desk staff who told me to move to another room. The morning of checkout, I asked if any compensation could be given to my nephew who rented the room for me, I was told to speak to the manager. On my way to Dallas, I called the Manager. During my conversation with him he asked a series of questions: Q:Was the air working when you arrived? Answer: Yes Q:How did you know it was not working? Answer: The room got warmer. Q:What did you do then? Answer: I kept lowering the thermostat to see if it would cool down. Q: Did you lower it more than two degrees at a time? Answer: I do not recall. I was half asleep. Statement by Manager:If you lowered the thermostat more than 2 degrees, you froze the unit. Did you lower the thermostat more than 2 degrees? Answer: So now it's my fault my air conditioner did not work? Are you accusing me of breaking the air conditioner? He said, if you lowered the temperature more than two degrees at a time, the unit will no longer work. I asked what kind of manager are you? I then asked what happened to satisfying a dissatisfied customer? I asked if he typically accuses the customer of creating a problem? He started to back peddle then when I told him that and said he did not blame me even though he clearly did. When I asked for compensation for my nephew, he told me he could credit him $20! Then he questioned the rate that my nephew paid and wanted to know how he got that rate. He then told me the rate was already $30 lower than it should have been and said $20 plus the $30 now made the compensation $50! (I later found out my nephew got the rate on line and it was guaranteed on line.) I could not believe this man! It just continued to get from bad to worse! He told me he was going to follow up with his staff to see how my nephew got this rate. If you stay here and have a problem like a broken air conditioner or any thing else, the manager may blame you! It is too bad, because everyone else was very helpful. Warning, stay at your own risk. I will look for another place to stay and only stay here as a last resort! It is too bad because I have stayed here dozens of times before! August 9, 2013
Rated 3.0 out of 5.0 by A few things... First, when we got to our room, there was a desk lamp outside our door, not sure why it was left there. Second, I ran the tub water and it scalded my hands, I could not get it to run cool, even my husband tried. I called the front desk several times but no one answered. Shortly after, we left to go out and I brought the lamp down to the front desk and stood there with it while waiting for a minute or two for the employee to get off the phone. She told the person to hold, and I apologized and asked if she needed to finish the phone call, she said, "no, it was just her boyfriend". I put the lamp on the desk and said that I'd tried several times to call from our room. She mentioned something about the phone getting transferred to somewhere in the back... Anyways, I told her about the hot water problem and she said maintenance was gone for the day but that we could move rooms. We decided to wait until after we got back from dinner to move if needed. The water was better when we got back. Third, the next morning, at breakfast, I opened the little fridge to get an egg and there was a long dark hair stuck under one of the milks and hanging down into the hard boiled eggs. I tried to tell the woman tending to the buffet but she was busy in the back, so I told the employee at the front desk, and he said he'd take care of it. After he spoke with her, the buffet lady came out and grabbed the eggs, looked at them and walked into the back. I looked in the fridge again and the hair was still there...I found her to tell her it was still there and she came back out, opened the fridge, reached in, grabbed the hair and flung it on the floor as if she was mad, and didn't say a word to me. Minutes later, she walked back out with the tray of eggs and put them back in the fridge. I was thoroughly grossed out at that point and couldn't eat. I also noticed her rudely cutting off other elderly customers as they were getting their breakfasts. She may need a little more customer service training... And lastly, my husband travels a lot and is a "platinum" IHG rewards club member and he said did not get treated as he usually does upon arrival. August 2, 2013
Rated 3.0 out of 5.0 by room had bad musty odor When we checked out , I told the person at the desk that there were three things that needed to be taken care of, the first one was a simple fix, the light over the mirror had a burnt out bulb, the second was that the room had a bad musty smell in it , the third was that the tub would fill up with water when you took a shower. He typed something in his computer, I don't know if these problems were taken care of. August 2, 2013
Rated 5.0 out of 5.0 by Great service & location Staff was excellent and very helpful front desk. Great location, convenient to major highways and shopping areas. Wifi was very good as well. July 28, 2013
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