Rated 4.0 out of 5 by 52
Rated 4.0 out of 5.0 by BlBrb2 Decent place to stay
Clean & well-appointed. Comfortable king size bed. Quiet. Decent accessible room with roll-in shower. Staff friendly. Acceptable number of outlets. Could use more space for toiletries. No soap or shampoo holders in shower.
November 1, 2013
Rated 5.0 out of 5.0 by campionn Great HIE
Only 10-15mins from Duluth, MN. Very nice hotel. Free popcorn.
October 30, 2013
Rated 4.0 out of 5.0 by Chadley007 A reasonable and near alternative to downtown Duluth
I stayed here because is was about $25 per night less than the spots near Canal Park. I was in town for business. This hotel is very convenient to hwy 53 and to getting to downtown Duluth. Clean, comfortable and reasonably priced.
October 21, 2013
Rated 3.0 out of 5.0 by PlatinumJC Not so Superior
I average over 160 nights a year and have stayed at this property several times in the past. This hotel is an average level property for the IHC chain but there are not a lot of options in this market so unfortunately I went back. I had a very poor check in experience and while I did have a clean room and plumbing that worked, I'm over trying to make this property work into my travel schedule going forward.
October 21, 2013
Rated 5.0 out of 5.0 by monte87 spacious room
The room was nice and spacious and the breakfast is excellent!!! Great place to stay!!!!
October 10, 2013
Rated 3.0 out of 5.0 by ann3664 Hotel updated and clean
The hotel was updated and clean. The staff in the hotel are not very friendly or outgoing to guests. The breakfast is not anything special and when we arrived it was all picked over and many items had not been refilled for the remainder of the open breakfast timeframe.
September 20, 2013
Rated 4.0 out of 5.0 by BioHazard4ever One night stay in Aug-2013
This is our 3rd time we stay at this hotel. Breakfast/pool are BIG pros while travelling with small kids.
Hotel seems to be bit expensive comparing to others in Duluth/Superior.
September 9, 2013
Rated 5.0 out of 5.0 by Satis31 VERY HAPPY!
We stayed at the Holiday Inn over this past holiday weekend. The beds were very comfortable, the rooms and hotel were very clean. The staff are very friendly and accommodating. The hot breakfast choices were a great way to start our day. Pool and hot tub were at temperatures which made using both enjoyable and relaxing. We will definitely be staying here again on our future trips!
September 5, 2013
Rated 3.0 out of 5.0 by GreenLaker Convenient, clean, but not a keeper
We had a large jacuzzi suite that was perhaps as large as our first apartment. Great TVs. Mattress appeared old and not of high quality and needed to be replaced.
Common areas were clean and neat. Breakfast area seemed understaffed. The pancake machine was not working well if at all. Fruit was all gone. Had to ask for a knife. The one person working was doing her best.
Greeting at front desk on check in was less than enthusiastic for a regular and frequent IHG guest..
September 5, 2013
Rated 5.0 out of 5.0 by Happycustomershereyay Best hotel I've ever stayed in!
Wow! What a great property! Michele was the front desk clerk at the time of check in and let me tell you, she was great! Her boss has got to be happy to have an employee like her! They had pop corn fresh and ready for all of the guests to eat. I thought that was so flipping cool because not very many hotels have this for their guests. The indoor pool and hot tub were amazingly awesome and refreshing. Whatever stresses I had were gone after my half hour soak in that dream pool that is the hot tub. There were so many cool trails in the area for me to bike and hike on, and the lake!! Everyone should stay here if they are coming to the area to see the ocean that is Lake Superior. Last but not least their breakfast of champions. Eggs, sausages, biscuits and gray, pancake machine, bagels, English muffins, cereals, and those O so good cinnamon rolls. I felt like I could do anything after breakfast.
August 31, 2013
Rated 4.0 out of 5.0 by FqTravel Business traveler 30 weeks a year
Compared to many of the HE's this is a good location clean and up-to-date. No parking in front of hotel all on the side or back. Lot well llighted. Back entrance with key card is a small problem when raining as there is no cover over the door. Need a small cover as this is a very busy enterance. Breakfast staff missed the empty creamer containers at coffee station. Of course being pressed for time could not wait for them to be refilled.
August 30, 2013
Rated 5.0 out of 5.0 by Cal0813 Good Breakfast
I appreciate the clean room and comfortable bed.
The Pool and hot tub was a good place to relax after hiking down by the lake. The breakfast was set up and it was nice change to see a good variety.
August 27, 2013
Rated 3.0 out of 5.0 by Steamtrainrider Comfortable room and exceptional service from one manager. The rest of the front desk staff lacked in service.
This was our third stay in four summers. With each stay the overall general service has declined with the exception of one manager. The size of the handicapped king suite was great. The room was quite. There was no light for reading by the sofa. We had to move the floor lamp. Maintenance wasn't available in the evening to handle a toilet problem.
August 21, 2013
Rated 5.0 out of 5.0 by Bcjm Simply the Best
This property is simply the best in Superior. I've been here at least once a month since January. My only regret is that our move is complete and now we live here. Great rooms, staff, and breakfast!
August 18, 2013
Rated 1.0 out of 5.0 by CSB1 WHAT A DISASTER
Went there for a couple of days for 4th of July. When I got back to my room the evening of the 5th, the room had not been cleaned. When I went to the front desk they said that housekeeping was long gone for the day. They implied that I had locked them out of the room and tried to blame me for not allowing them to clean the room. They did the minimum for me - brought new towels and emptied trash and said what else did I want. I told them a refund and they told me they could give me 20% off and looked annoyed at me. When I got the bill they had taken 12% off - great math skills. When I checked out they gave me an additional $20 off, but again looked peeved at me for asking. The beds were hard as rocks. This is supposed to be a service business and at a minimum I expect the rooms to be cleaned, vacuumed, etc. They weren't particularly appologetic, as I said more annoyed with me. Let's just say it'll be a long time before I stay there again.
August 14, 2013
Rated 5.0 out of 5.0 by LIZ53 Very comfortable
THIS WAS A NEW EXPERIENCE FOR ME AS I WAS TRAVELLING ALONE FOR THE FIRST TIME. I HAD REQUESTED A ROOM CLOSE TO THE LOBBY AND THAT WORKED OUT PERFECTLY FOR ME. EVERY ONE I CAME IN CONTACT WITH COULD NOT HAVE BEEN MORE ACCOMMODATING AND PLEASANT. THANK YOU FOR MAKING ME FEEL SO COMFORTABLE.MRS. S
August 12, 2013
Rated 4.0 out of 5.0 by CPO1986 Great Stay!
The hotel was clean and the service was great. The perfect place to stay on the first night of a nine day vacation.
August 11, 2013
Rated 2.0 out of 5.0 by J160 Extremely poor front desk staff!
The staff was extremely unprofessional and unhelpful. Said they were unable to meet our reservation as made and encouraged us to go elsewhere! TV did not work in the room. The breakfast was good.
August 8, 2013
Rated 2.0 out of 5.0 by rocheman Standard hotel
Better priced than across the bridge, yet still too expensive for the area.
Not very soundproof. Could clearly hear the conversations in the hall, the footsteps on the second floor above me and the tv next door.
Pillows are too small and not firm enough.
Bed was comfortable.
Very slow to clean the rooms. 2 of 5 days they showed up after 3pm.
Rooms are dated as far as carpeting and decor, but they are big.
August 7, 2013
Rated 5.0 out of 5.0 by Businesslady1 Great service
Clean, comfortable and quite hotel. I could have used firmer pillows because the firm ones were about the same as the soft. I liked that the hotel was up to date and the rooms are very nice. My air was really loud when I had it turned all the way to cool. All the staff I had contact with were friendly and very helpful. I will stay again!
July 25, 2013
Rated 5.0 out of 5.0 by fluakq Great staff unlike none before
The staff was great! Frontdesk housekeeping pool everyone.
We were sad to leave. King room was very good also. Sheets were great bed was perfect. Pool and Jacuzzi were perfect.
Front desk group were super nice loved them all.
July 24, 2013
Rated 5.0 out of 5.0 by BumbleBee53 Fresh, clean room with comfortable beds.
We have stayed at this location several times before and have always been pleased with the cleanliness of the rooms, breakfast area, and pool area. Staff has always been very friendly and helpful. Breakfast is good, a nice variety of choices, but we were not crazy about the pancakes, would prefer waffles. I would, and have, recommended this location to friends and family traveling in the Duluth/Superior area.
July 23, 2013
Rated 2.0 out of 5.0 by SRS2123 Noisy and nothing special
The room above us was so noisy from footsteps both days of the stay. In addition, the rooms are nothing special. That is, their normal rooms don't even have a fridge. The breakfast is nothing special nor is the pool area. Way over priced.
July 22, 2013
Rated 5.0 out of 5.0 by geovalada Great place to rest after long road trip
We stayed here for two nights after a long day on the road. The staff were very friendly and recommended a nice place for our evening meal. The room was very comfortable and we both had a much deserved rest. Next day ws the tourist thing and back for another much needed rest before heading home. The free morning breakfast was well stocked and good for hitting the road. Would easily recomend this one for a repeat stay.
July 13, 2013
Rated 5.0 out of 5.0 by Roadtrip15 Nicest chain hotel room in Superior!
Very nice hotel! Room was very clean. Pool is big and clean.
July 12, 2013
Rated 5.0 out of 5.0 by bigbunny friendly staff
Very nice hotel next to the lake shore. Unfortunately nothing close for food choices or shopping; use your car. It was a very busy holiday weekday and the staff really worked to make you feel comfortable.
July 9, 2013
Rated 4.0 out of 5.0 by atc1 Nice Place
Stayed one night, rooms were very clean. We did have a room beside the workout room, did hear voices and sounds coming from there but only for a short time other wise no problems.
July 4, 2013
Rated 5.0 out of 5.0 by Annieb51 Very nice place
The only down point I gave the staff was the woman who checked us in was very argumentative about the government discount. I called and made this reservations rather than online just to clarify that we were not from Wisconsin and did that matter. Was told that was ok. Luckily I remembered who I spoke with. Other than that everyone was wonderful. We were on motorcycles and they always had rags to wipe the bikes off. They gave us awesome recommendations for local restaurants. I would stay here again. But I recommend adding refrigerators to all rooms.
July 3, 2013
Rated 2.0 out of 5.0 by Overtime12 If you put lipstick on a pig, it's still a pig.
The options for other decent hotels in the area are limited. So I stay at this Holiday inn Express. They did a remodel recently but overall it's not a great property. The parking lot is small and hard to maneuver through. It's much worse in the winter. The back door going into the building is never secure. The ashtray on the wall outside the door is overflowing with cigarette butts and garbage. On my last stay there was fast food garbage inside the door that sat there for 3 days. They have a problem with the televisions and the cable provider so you have issues with the tv all the time. If IHG would build some other hotels in the Duluth / Superior area this one would have some problems. Competition is limited and so is the quality available.
One last thing. As a platinum rewards member I appreciate a bottle of water, a snack bag or a room upgrade. Little things like this go a long way. This hotel is the worst. I got a red slip of paper in with my room keys thanking me for being a reward member. Oh boy. Next time save the paper.
July 2, 2013
Rated 4.0 out of 5.0 by mj9091 Nice but dark
We stayed for the Duluth Grandma's Marathon so I am guessing that the rates are higher than normal. The staff was very attentive , friendly and helpful. Good breakfast too. The lighting in the room is inadequate. There was only one dim floor lamp in the couch area of the suite. No ceiling lights at all in the entry or kitchen area of the room - very odd. Way too dark. The king bed was too firm, a pillow topper would be beneficial. Overall it was very clean and well kept.
June 30, 2013