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Rated 4.1 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by Very comfortable THIS WAS A NEW EXPERIENCE FOR ME AS I WAS TRAVELLING ALONE FOR THE FIRST TIME. I HAD REQUESTED A ROOM CLOSE TO THE LOBBY AND THAT WORKED OUT PERFECTLY FOR ME. EVERY ONE I CAME IN CONTACT WITH COULD NOT HAVE BEEN MORE ACCOMMODATING AND PLEASANT. THANK YOU FOR MAKING ME FEEL SO COMFORTABLE.MRS. S August 12, 2013
Rated 4.0 out of 5.0 by Great Stay! The hotel was clean and the service was great. The perfect place to stay on the first night of a nine day vacation. August 11, 2013
Rated 2.0 out of 5.0 by Extremely poor front desk staff! The staff was extremely unprofessional and unhelpful. Said they were unable to meet our reservation as made and encouraged us to go elsewhere! TV did not work in the room. The breakfast was good. August 8, 2013
Rated 2.0 out of 5.0 by Standard hotel Better priced than across the bridge, yet still too expensive for the area. Not very soundproof. Could clearly hear the conversations in the hall, the footsteps on the second floor above me and the tv next door. Pillows are too small and not firm enough. Bed was comfortable. Very slow to clean the rooms. 2 of 5 days they showed up after 3pm. Rooms are dated as far as carpeting and decor, but they are big. August 7, 2013
Rated 5.0 out of 5.0 by Great service Clean, comfortable and quite hotel. I could have used firmer pillows because the firm ones were about the same as the soft. I liked that the hotel was up to date and the rooms are very nice. My air was really loud when I had it turned all the way to cool. All the staff I had contact with were friendly and very helpful. I will stay again! July 25, 2013
Rated 5.0 out of 5.0 by Great staff unlike none before The staff was great! Frontdesk housekeeping pool everyone. We were sad to leave. King room was very good also. Sheets were great bed was perfect. Pool and Jacuzzi were perfect. Front desk group were super nice loved them all. July 24, 2013
Rated 5.0 out of 5.0 by Fresh, clean room with comfortable beds. We have stayed at this location several times before and have always been pleased with the cleanliness of the rooms, breakfast area, and pool area. Staff has always been very friendly and helpful. Breakfast is good, a nice variety of choices, but we were not crazy about the pancakes, would prefer waffles. I would, and have, recommended this location to friends and family traveling in the Duluth/Superior area. July 23, 2013
Rated 2.0 out of 5.0 by Noisy and nothing special The room above us was so noisy from footsteps both days of the stay. In addition, the rooms are nothing special. That is, their normal rooms don't even have a fridge. The breakfast is nothing special nor is the pool area. Way over priced. July 22, 2013
Rated 5.0 out of 5.0 by Great place to rest after long road trip We stayed here for two nights after a long day on the road. The staff were very friendly and recommended a nice place for our evening meal. The room was very comfortable and we both had a much deserved rest. Next day ws the tourist thing and back for another much needed rest before heading home. The free morning breakfast was well stocked and good for hitting the road. Would easily recomend this one for a repeat stay. July 13, 2013
Rated 5.0 out of 5.0 by Nicest chain hotel room in Superior! Very nice hotel! Room was very clean. Pool is big and clean. July 12, 2013
Rated 5.0 out of 5.0 by friendly staff Very nice hotel next to the lake shore. Unfortunately nothing close for food choices or shopping; use your car. It was a very busy holiday weekday and the staff really worked to make you feel comfortable. July 9, 2013
Rated 4.0 out of 5.0 by Nice Place Stayed one night, rooms were very clean. We did have a room beside the workout room, did hear voices and sounds coming from there but only for a short time other wise no problems. July 4, 2013
Rated 5.0 out of 5.0 by Very nice place The only down point I gave the staff was the woman who checked us in was very argumentative about the government discount. I called and made this reservations rather than online just to clarify that we were not from Wisconsin and did that matter. Was told that was ok. Luckily I remembered who I spoke with. Other than that everyone was wonderful. We were on motorcycles and they always had rags to wipe the bikes off. They gave us awesome recommendations for local restaurants. I would stay here again. But I recommend adding refrigerators to all rooms. July 3, 2013
Rated 2.0 out of 5.0 by If you put lipstick on a pig, it's still a pig. The options for other decent hotels in the area are limited. So I stay at this Holiday inn Express. They did a remodel recently but overall it's not a great property. The parking lot is small and hard to maneuver through. It's much worse in the winter. The back door going into the building is never secure. The ashtray on the wall outside the door is overflowing with cigarette butts and garbage. On my last stay there was fast food garbage inside the door that sat there for 3 days. They have a problem with the televisions and the cable provider so you have issues with the tv all the time. If IHG would build some other hotels in the Duluth / Superior area this one would have some problems. Competition is limited and so is the quality available. One last thing. As a platinum rewards member I appreciate a bottle of water, a snack bag or a room upgrade. Little things like this go a long way. This hotel is the worst. I got a red slip of paper in with my room keys thanking me for being a reward member. Oh boy. Next time save the paper. July 2, 2013
Rated 4.0 out of 5.0 by Nice but dark We stayed for the Duluth Grandma's Marathon so I am guessing that the rates are higher than normal. The staff was very attentive , friendly and helpful. Good breakfast too. The lighting in the room is inadequate. There was only one dim floor lamp in the couch area of the suite. No ceiling lights at all in the entry or kitchen area of the room - very odd. Way too dark. The king bed was too firm, a pillow topper would be beneficial. Overall it was very clean and well kept. June 30, 2013
Rated 5.0 out of 5.0 by Great View with a great room Enjoyed the view from our room and a very pleasant rest. June 27, 2013
Rated 5.0 out of 5.0 by On the lake Remodel worked. Beautiful view of the lake and located with plenty of things to do close. Always have a peaceful stay in Superior. June 26, 2013
Rated 4.0 out of 5.0 by Renovation upgrades nicely done The room renovations and upgrades were nicely done especially the bathrooms. Keep up the nice work done. June 17, 2013
Rated 5.0 out of 5.0 by HIE Superior, WI As always, the service, the room, the staff, just everything was Excellent. The King Suites are REALLY nice rooms, and the housekeeping staff does an excellent job. The front desk staff are always most courteous and helpful. Only thing, there was no water available upon check in, but we managed. I did get my milk for my evening snack of milk and cookies, something one of your competitors denies. We have enjoyed ALL of our stays and will continue to stay at a HIE when it is on our route, or we want to get away for a while. Still wish there was a directory of hotels tho, as when we plan a trip we do not always know which town we will end our day at, and it would be nice to check the book and make a reservation. June 1, 2013
Rated 4.0 out of 5.0 by Only one over-ripe banana Fruit selection at breakfast was lacking. Most Holiday Inn Express locations I've stayed at have at least oranges and apples. All that was avaialbe were a couple of over-ripe bananas. May 19, 2013
Rated 4.0 out of 5.0 by Great, quiet location! The rooms are great, well appointed and supported by an attentive, informed staff! I will continue to stay with them. April 2, 2013
Rated 5.0 out of 5.0 by MCW Very nice, informative staff, polite and helpful, excellent breakfast, and a very nice, well kept facility. Will stay there the next time I am in the area. Thanks. MCW April 1, 2013
Rated 3.0 out of 5.0 by Paper thin walls The property itself was appealing and rooms were very clean. We did have problems do the fact that the walls were so thin that we could hear people move in their rooms whether it was next door or upstairs. The furnace also seemed to run continuously causing extremely dry air which resulted in both of us having sore throats the next two days. If not for these problems we would have rated the property much higher, however, I would rather spend an extra $20 a nigt for a better nights rest. March 25, 2013
Rated 5.0 out of 5.0 by FRIENDLY FRONT STAFF BEST EVER people at this one! I also rented a conference room and the front staff bent over backwards to help every way they could. KUDOS GIRLS March 22, 2013
Rated 3.0 out of 5.0 by Not a good experience Rooms are small for the money. They do not upgrade into a suite for Priority Club Members, no upgrades of any kind. Requires too many points for an overnight stay for what they offer. Very noisy rooms, all sounds come through the walls. We were kept up by children running up and down the halls late into the night and again in the early morning. Complained to front desk - to no avail. Very poor nights sleep due to this and constant doors slamming when shut, no sound buffers......... March 8, 2013
Rated 5.0 out of 5.0 by Quiet location Amber at the front desk was of GREAT help and found me a QUIET location on the third floor where I was able to sleep through the night with no interruption. The morning breakfast was very good with many choices. The Executive Housekeeper was very cheerfull and went out of her way to say good morning to me while getting coffee in the Breakfast Room. November 11, 2012
Rated 5.0 out of 5.0 by Nice property, well kept, Somewhat overpriced for the area. The staff was helpful in finding a good place to eat nearby October 20, 2012
Rated 3.0 out of 5.0 Superior HI Express Hotel feels and looks a bit worn from heavy use. Back door does not close on it's own. Back hall/staircase soiled. Hotel is always very full but quiet and comfortable. Parking lot often overflowing. Staff is friendly and nice. October 16, 2012
Rated 4.0 out of 5.0 by HI Superior Good stay! Needed a room got what I needed. OKKKKK October 16, 2012
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