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Rated 4.1 out of 5 by 133 reviewers.
Rated 4.0 out of 5.0 by Great service by June, disappointed the hot tub didn't work and pool was cold Upon check-in, June (manager on duty) informed us the hot tub wasn't working and it would be repaired on Sunday. We were looking forward to going in the hot tub later that night. The pool was also cold. I feel we should have received a discount on our room since the hot tub wasn't working. If we would have known about that ahead of time, we would have chosen a different hotel. Hotels should have someone on call that can fix a hot tub instead of having to wait a day or two, especially a chain hotel. When we checked out on Sunday, the person asked how everything was, we informed her about the hot tub not working and she said she didn't know what we were talking about and that it was working just fine. The service by June was great along with the lady who was working the breakfast on Sunday. She was working so hard to keep everything well stocked and all the tables cleaned. March 26, 2014
Rated 5.0 out of 5.0 by A good stay Thanks for making the work day in Superior less stressful. Great place to relax. March 15, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Superior Had a great 2 day stay with excellent complimentary breakfast options. The pool area was nice, although there was a shortage of pool towels both nights. In hotels defense, they were fully booked, so staff was doing the best they could to keep up. Will definitely stay again. March 13, 2014
Rated 3.0 out of 5.0 by more grumpy that her standard HI Express that I spend over 100 nights a year in. I was trying to book over the phone since I did not have Internet access. Desk clerk at the hotel insisted I give her a CC # which I told her I could not at that moment BUT she could simply take my Priority club Platinum number and that would guarantee the room since it does reference a CC # and would guarantee it. Being in a public place with people I really did not want to say no I can;t give you the number because everyone will hear me I just said "ok then hold until 6". When I arrived there was no mention of my name in any reservation. Go figure. Need to train her better. FYI the one that checked me in was excellent and the popcorn good. thanks March 10, 2014
Rated 1.0 out of 5.0 by Over crowded It was a frustrating weekend at this hotel. there was an event in town so the hotel was full, however the hotel did not staff for the extra people. No one would answer the phones and because of the huge amount of people, the front desk people had to help each morning in the breakfast room, which was constantly out of food items. I don't agree with letting guests have a party in the breakfast room at night. I felt the hotel was over full. March 7, 2014
Rated 5.0 out of 5.0 by Relaxing I have stayed there 4 nights total on 3 separate occasions and have always enjoyed it there. Staff has always been helpful. I will stay again. February 8, 2014
Rated 5.0 out of 5.0 by One night. Awesome suite. Large, comfortable, and fun. Great one night relaxing getaway. February 4, 2014
Rated 4.0 out of 5.0 by Great Dinner Recommendation!!, Thank you to the clerk that pointed me in the direction of the Anchor Bar and Grill (featured on Diners, Drive-Ins and Dives). A burger, fries and a beer for $10 (tax and tip included). Well done and thank you! February 2, 2014
Rated 4.0 out of 5.0 by Great stay, except............... it seems like the pool is always cold. We had a granddaughter and two toddler grandsons there, along with my wife and son-in-law who used the pool and it is still the same................cold....the boys teeth were chattering after about 10 minutes and then they all jumped in the hot tub, into the pool again and into the hot tub.....a bigger ongn is needed on the pool entrance door.. two men came in with beer bottles. I went to the front desk and reported it and the gal there came and informed them of their wrong doing....we like the Inn, and will stay there was two weekends in a row, and we only live about 120 miles away but I don't like to drive at night any more than necessary. akalls January 14, 2014
Rated 3.0 out of 5.0 by Overall good Nice place, only complaint is they forgot my wakeup call which could have been bad.... January 14, 2014
Rated 5.0 out of 5.0 by Hockey...................... in the pool room.......................... As always, the staff at HIE was courteous and pleasant and easy to deal with. We stay here because we enjoy the King Suites with frig and wave.....we always have a good time, and it is close enough to shopping and dining for us. And the wife and grandkids love the pool and hot tub. This time however there was a major problem in the pool room.....seems like there were some hockey players there, in the hotel, and their coaches or whomever just let them run rampant with no supervision. When my wife and granddaughter went to go swimming they could hardly get in the door because there was a pile of wet towels blocking it. And when they did get in they noticed that ALL the towels had been used, there were plastic bottles IN the pool and the life rings were in there also, and some of those "children" were going out the emergency door and bringing snow in for the hot tub. The desk clerk came in and looked around and then told them they needed to have an adult with them. They tried to say my wife was their chaperone, but we were NOT with that group of yahoos so she set that straight. We REALLY like everything about the HIE in Superior, but there has to be more supervision when a gang of almost adolescents is on the premises. We will return and as I usually book on-line maybe I will have to call to see if there is a gang of thugs there or not. In fact we have a reservation for this Friday night. akalls January 8, 2014
Rated 4.0 out of 5.0 by A good nights rest, and great breakfast!! The other guests were respectful and quiet. Our usual experience with hotels are noisy and rowdy guests. Maybe we just lucked out but overall we had a great nights rest after a long drive. The breakfast was great the next morning! Everything was clean, the room, halls, eating area! I clean institutions for a living and I tend to look in areas that the average guest may not....and it was well taken care of at this hotel! January 2, 2014
Rated 5.0 out of 5.0 by Great stay! Impressed! Clean, comfortable, great breakfast, nice pool/hot tub. Helpful staff, super value. Much nicer than I would have guessed! Just a delightful atmosphere! December 30, 2013
Rated 4.0 out of 5.0 by Great Stay Great hotel and great value. The room was clean and comfortable. The hot breakfast in the morning was great! We would recommend this hotel to anyone. December 11, 2013
Rated 5.0 out of 5.0 by Thanksgiving Night All by myself for Thanksgiving night, but got a suite at Holiday Inn Express with a Jacuzzi and had a great time. The bed was very comfortable, room was very spacious, jacuzzi was awesome. December 7, 2013
Rated 4.0 out of 5.0 by Will stay here again Stayed for 3 nights over Thanksgiving. Will be visiting the area again in the future and will stay here again. Breakfast options were great, but coffee ran out on Saturday morning. December 3, 2013
Rated 4.0 out of 5.0 by Weekend stay The room was all that we expected from Holiday Inn. The Breakfast bar was the best we ever experienced, two thumbs up. All members of our party of six raved over the breakfast. November 24, 2013
Rated 4.0 out of 5.0 by Never a upgrade Good staff and clean well maintained facility. But I never get a upgrade even at my level :-) November 17, 2013
Rated 1.0 out of 5.0 by service issues Tried to call front desk many times after 2am for noise complaints. No one ever answered. There were several mid-20's guys in the hall drinking; and being very loud - right outside my door. When I confronted them, they replied with lots of cursing. After calling front desk with the room phone AND my cell phone...I gave up. Part of the 2-piece door lock was missing...appeared to have been pulled out and not replaced. November 14, 2013
Rated 4.0 out of 5.0 by Priority club points I made my reservation through 1-800-holiday to use my points. I didn't discover until the next morning when my folio was under my door that this did not happen when I checked in. The morning clerk (Courtney) was very accommodating and friendly and made the changeover for me. Guest room doors closing early in the morning probably from guests checking out was disturbing! November 13, 2013
Rated 5.0 out of 5.0 by great place to stay Stayed for the weekend and it was great, stayed there about 10 years ago and it was great then too. November 6, 2013
Rated 4.0 out of 5.0 by Decent place to stay Clean & well-appointed. Comfortable king size bed. Quiet. Decent accessible room with roll-in shower. Staff friendly. Acceptable number of outlets. Could use more space for toiletries. No soap or shampoo holders in shower. November 1, 2013
Rated 5.0 out of 5.0 by Great HIE Only 10-15mins from Duluth, MN. Very nice hotel. Free popcorn. October 30, 2013
Rated 4.0 out of 5.0 by A reasonable and near alternative to downtown Duluth I stayed here because is was about $25 per night less than the spots near Canal Park. I was in town for business. This hotel is very convenient to hwy 53 and to getting to downtown Duluth. Clean, comfortable and reasonably priced. October 21, 2013
Rated 3.0 out of 5.0 by Not so Superior I average over 160 nights a year and have stayed at this property several times in the past. This hotel is an average level property for the IHC chain but there are not a lot of options in this market so unfortunately I went back. I had a very poor check in experience and while I did have a clean room and plumbing that worked, I'm over trying to make this property work into my travel schedule going forward. October 21, 2013
Rated 5.0 out of 5.0 by spacious room The room was nice and spacious and the breakfast is excellent!!! Great place to stay!!!! October 10, 2013
Rated 3.0 out of 5.0 by Hotel updated and clean The hotel was updated and clean. The staff in the hotel are not very friendly or outgoing to guests. The breakfast is not anything special and when we arrived it was all picked over and many items had not been refilled for the remainder of the open breakfast timeframe. September 20, 2013
Rated 4.0 out of 5.0 by One night stay in Aug-2013 This is our 3rd time we stay at this hotel. Breakfast/pool are BIG pros while travelling with small kids. Hotel seems to be bit expensive comparing to others in Duluth/Superior. September 9, 2013
Rated 5.0 out of 5.0 by VERY HAPPY! We stayed at the Holiday Inn over this past holiday weekend. The beds were very comfortable, the rooms and hotel were very clean. The staff are very friendly and accommodating. The hot breakfast choices were a great way to start our day. Pool and hot tub were at temperatures which made using both enjoyable and relaxing. We will definitely be staying here again on our future trips! September 5, 2013
Rated 3.0 out of 5.0 by Convenient, clean, but not a keeper We had a large jacuzzi suite that was perhaps as large as our first apartment. Great TVs. Mattress appeared old and not of high quality and needed to be replaced. Common areas were clean and neat. Breakfast area seemed understaffed. The pancake machine was not working well if at all. Fruit was all gone. Had to ask for a knife. The one person working was doing her best. Greeting at front desk on check in was less than enthusiastic for a regular and frequent IHG guest.. September 5, 2013
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