Rated 3.9 out of 5 by 361
Rated 4.0 out of 5.0 by PMcCinDC Good city location
I had a comfortable, clean, modern room. The AC was too cold when I arrived, but that was easily remedied. The only significant drawbacks were that it was very dark, overlooking one of the pools--and the pool didn't close till 10:30 pm, with lots of screaming kids right up to closing time. The hotel is in a convenient location in downtown Duluth, but has a strange, uninviting entrance via a parking ramp. The restaurants are at street level, below the lobby, and are in a quite dirty public area just inside from a busy bus stop. The offerings at the cafe were much less appealing than at a Starbucks a block away. But staff there and in the hotel itself were pleasant and helpful. My selection was based on limited availability on a summer weekend in Duluth; the accommodations were good if expensive. But I think the overall ambiance of the facility makes it less likely that I would stay on any return visit.
July 31, 2014
Rated 3.0 out of 5.0 by bgriff Noisy air conditioner , refrigerator odor
The room had a pretty strong odor coming from behind the refrigerator. When we got in the room there was 1 towel, wash cloth and face towel for a 2 bed sofa suite. The air conditioner made a lot of noise when it kicked on, sounded like a welder kicking in. I expected better considering the price of the room. It was the most expensive hotel we stayed in during a 5 day trip, worst of the bunch.
July 30, 2014
Rated 5.0 out of 5.0 by Times9 Excellent attitudes from front desk, maintenance and maid
We had nothing but an excellent service from all areas of this hotel!! The hot tub and pool were the best for temperatures of any place that we have ever stayed. The young lady that checked us in was outstanding to make sure that we were happy. We had trouble the first day with the air conditioner and the maid had the maintenance person to the room within 5 minutes and he was excellent. We had a pool side suite and loved it. We will not stay at any other hotel in Duluth when we go back. Thank you Holiday Inn and Suites for making our stay one to remember!!!!
July 30, 2014
Rated 5.0 out of 5.0 by dagwood9269 Hospital visit
very helpful staff for our unexpected stay at the Holiday Inn, will stay there again if we are in the Duluth area for any reason.
July 28, 2014
Rated 5.0 out of 5.0 by Aidan5000 Excellent staff
Good location. Ample free parking. Staff very friendly and quick to respond to any requests or issues.
Would stay again if visiting Duluth.
July 27, 2014
Rated 4.0 out of 5.0 by Frustrated by survy. Way Waste of time
Very long survey and expect nothing to be done. I took the long survey a couple of times and nothing changed.
Found the air and heating very erratic.
July 25, 2014
Rated 4.0 out of 5.0 by Lester H Downtime in Duluth
Needed a quiet comfortable place to stay for a few days while visiting Duluth and this fit the bill perfectly. Room was very clean and the bed comfortable. Front desk staff was excellent.
Getting to the hotel and negotiating the parking garage for check in can be time consuming. And the downtown Duluth area is not the greatest at night. But I had no problems.
Overall, I had a great stay.
July 25, 2014
Rated 4.0 out of 5.0 by ethiopia9 2 bedroom suite worked great.
Our grandkids loved the kiddie pool...We took the trolley down to Canal Park..Was so convenient right outside the front door..We enjoyed our stay in the 2 bedroom suite,worked perfect for my family.
July 24, 2014
Rated 1.0 out of 5.0 by WingsFan EXTREMELY NOISY FROM THE POOL
We were very disappointed with our stay. They gave us a suite one level up from the pool and you heard screaming kids all evening until they shut the pool at 10:30pm. We complained the first night and were told they were completely sold out. We complained again on the third night and their solution was to offer us breakfast, which we declined. We could not relax in our room and spent the evenings we were at the hotel in the lobby. I did a prepaid room and was not even allowed to cancel and change hotels. Very disappointed in the entire stay! Felt we should have been offered a refund on at least part of our stay since we couldn't even enjoy our room.
July 23, 2014
Rated 5.0 out of 5.0 by Caryl1205 Great service, great room!
I would recommend this hotel. But first make sure you are a IHG rewards member! They make sure to take care of their members and we sure got that when we stayed!
I didn't want to pay more for a lake view room but when I booked I asked to be upgraded if the rooms were available , and sure enough we got lucky! The view of the lake is beautiful!
Also when you book make sure you're up on floors 7 and above. Because 7 and up need a key, levels 6 and lower essentially anyone can get to those levels. Yes, even people not stating there if they enter from the holiday center.. And travel in the elevators.
We did not take the decc tunnels, but they're are a cool thing to offer! And will use them next time we stay!
July 22, 2014
Rated 1.0 out of 5.0 by Hotel Nightmare poor hotel
Cleaning crew and security issues need a great deal of attention.
July 21, 2014
Rated 2.0 out of 5.0 by Minnesota Traveler Nice, but not so nice
It is a nicely updated hotel, however there are some things that make the stay not so wonderful. First to start is the 20 minute wait to get on the small, slow, and extremely busy elevators. Then when you finally get to your relaxing suite, you find out that it is overlooking a pool that is LOUD and noisy in the room. Unable to relax or sleep till the pool closed at 10:30 pm. Some better sound management techniques should have been used at the last remodel. The room was clean. The two restaurants that are part of the hotel have fair food, nothing more then your average bar or cafe food. Big plus is that the hotel is attached to the skyway system. Would not recommend paying for a weekend stay in a suite to relax and to be stuck listening to screaming kids in the pool. A room like that should overlook the city.
July 20, 2014
Rated 5.0 out of 5.0 by SJ0910 gREAT sERVICE
Stayed here for a business trip. Great service, nice clean facilities.
July 20, 2014
Rated 2.0 out of 5.0 by Jack5645 Overrated
We had to change rooms shortly after checking in as one of the beds had a lot of black dog hair on the white sheets. I was offered a Benadryl by the front desk and I declined as I had my own allergy medication with me. We were offered another room that was not as nice as the first room and smelt smokey. We also found a little more black dog hair on both bed sheets and cleaned it off ourselves. The front desk did not call to ask if the room was okay or not. At 7:30 am the next morning, hammer drilling on concrete from another floor started (I guess they are doing renovations) which woke us up. At 9:00 am, the room cleaning staff knocked on my door when I had the "do not disturb sign" posted outside the door. As I was leaving to check out, 2 cleaning staff women where talking in another language to each other in a heated conversation by the 8th floor elevator lobby and I had to ask them to move so I could manover the luggage cart into the elevator. #I don't think they heard me and continued on with their heated conversation.# When we checked out, the front desk did not ask how our stay was or how the changed room was. When I asked where to return the luggage cart after loading my vechile, the front desk advised me to put it back in the parkade where I came from. No signage was indicated where exactly to return the luggage carts so I just left it outside the front parkade door. When we left the parkade, the night before and on the morning we were leaving, they was no parkade attendant at the exit either time, so we just left our parking ticket on the gate box exit.
July 20, 2014
Rated 5.0 out of 5.0 by driggey1 Service
We enjoyed Becky at Sneakers Bar who is the Bartender there. She makes our trip so wonderful and she is very nice! She is the biggest reason why we come back to Holiday inn Duluth.
The only thing I would complain about is the 15 percent charge when you check in. I thought that was horrible and kind of ruin the start of our vacation there. I never use room service or order movies, so I am not sure why I needed to be charged an extra 15 percent at check in. I was charge almost an extra 130 dollars at check in and they never explain that to me until I looked at my bank statement when I got to my room. I think the next time I stay there I should not be charged an extra 15 percent because I don't use any services there and it cost way to much extra.
July 18, 2014
Rated 5.0 out of 5.0 by Bob669 Customer service
THE BEST CUSTOMER SERVICE ever of my 26 years of business travel.
Frank (Manager) helped me extend another night stay over the 4th of July while I was on business travel during the 2nd and 3rd of July.
This was not easy because the service and answers I got over the phone from the Holiday inn customer care was less than stellar!!
They denied my extended stay over the phone for the 4th and made it very difficult to qualify for another nights stay for reward points after my business stay. They also took an hour to resolve wi them on the phone. However, Frank did a great job helping out and acomedating us to stay in the same room and spoke to the customer care for us and validated the stay.
Frank had the foresight to recognize my Elite status and also noticed a worked for a large company -ITW.....Thank you and I'll be back again!!!
July 16, 2014
Rated 5.0 out of 5.0 by Joe381 Great place!
It's been a long time since I've stayed at your hotel. I will be staying here again. Thanks.
July 16, 2014
Rated 5.0 out of 5.0 by bluedevil101 Duluth Holiday Inn Downtown
Went to Duluth for a train excursion and stayed at the HI Downtown on a Friday night. Got in about 9 PM. The desk staff was great--very friendly and welcoming. We got a room on the 16th floor. It is clear this hotel has been remodeled--the rooms, carpet, bathrooms were all in great shape. The TVs in the room were very nice and channel selection was great as well. No charge for parking here. We've stayed in this hotel 3 or 4 times before but this was by far our best stay. Nice job!
July 15, 2014
Rated 5.0 out of 5.0 by Cindy9110 Beautiful Duluth
Great place to stay. Comfortable room, very clean and quite. Beds and pillows were amazing. Slept like a baby. Definitely would stay there again.
July 15, 2014
Rated 5.0 out of 5.0 by Beaniebell Great room and service
Spent 4 days and was impressed with the suite we had. The staff were very friendly and helpful. Love having two pools available. Would recommend this hotel
July 14, 2014
Rated 5.0 out of 5.0 by Texas Kid A top of line Holiday Inn!
Duluth is not a swanky town but be assured this hotel is fantastic and up to par with some of the best I have stayed in. Value is great and staff is eager to please its guests. Perfect for business or multi-generational getaway. Lots of room choice to suit your needs. I noticed they took out their nice lounge and only have Sneakers Bar/lounge that is about as hockey driven and masculine as it gets. Wish they had a nice wine bar or at least a bar not so "men only" in looks. You'll have to go down the street to the Jazz club for better ambience and more romantic feel. Just not my scene but the service was fine in Sneakers Sports Bar. Also liked the self service laundry on site!! A plus!
July 14, 2014
Rated 5.0 out of 5.0 by BeccaJon1925 Great experience
Very polite staff. Clean rooms. Nice pools. Only drawback is the loud in room air conditioners.
July 12, 2014
Rated 5.0 out of 5.0 by geri36 very good hotel.
Only complaint would be temp in room hard to control otherwise very good.
July 12, 2014
Rated 5.0 out of 5.0 by Biker Bobo Downtown Comfort
We've stayed here before, and returned out of purpose. This Holiday Inn is located in downtown Duluth, and has motorcycle friendly parking areas in parking garage immediately outside the doors of the hotel (covered).
There are several restaurants and bars in the immediate area, and worth spending some time in. We highly recommend the Dublihn Irish Pub
July 11, 2014
Rated 4.0 out of 5.0 by jody1968 Breakfast NOT included for high price!
Really think that some kind of free breakfast should be offered for the price that is charged for these rooms. I have stayed at other hotels that offer continental for a much lower price per night.
July 9, 2014
Rated 3.0 out of 5.0 by blugolds Beware
Way overpriced for a downtown Duluth experience, even in the summer time.
July 9, 2014
Rated 2.0 out of 5.0 by Jennifer7 Disappointed
For being a newly remodeled hotel, it sure didn't look like it. We stayed in a 2 room suite and were very disappointed in the size of these rooms. Very boxy and not open. We had patio doors going out to the pool area which were disgustingly dirty. While the air conditioner worked, it had broken pieces on it. The floors were not vacuumed well, as you could see debris along the wall. The location of this hotel is also not ideal.
July 8, 2014
Rated 5.0 out of 5.0 by RickDFWMetro Remodeled Rooms Very Nice!
We have stayed at the downtown Duluth Holiday Inn before including last year when they were undergoing renovations. This year we stayed in one of the renovated rooms and it was one of the nicest rooms we have ever stayed at - and as a Platinum IHG member we've stayed at quite a few. The bed was so comfortable that my wife was thinking about asking the hotel staff where they were acquired. The shower was great and the outlets and work space were very well laid out. Finally, we have always found the staff at this hotel professional and courteous and this stay was no exception.
July 7, 2014
Rated 2.0 out of 5.0 by Tina 54911 Bad experience
We found a sock in our bed that was not ours. The tv remote did not work. Don't think we will stay there in the future. For what we paid/over 200.00 for the night I would expect alot better.
July 7, 2014
Rated 5.0 out of 5.0 Great Location and a Stunning Room
This hotel is integreted into Duluth's SkyWalk System which was incredibly convenient since I stayed when it was -20 degrees. The room was very clean and I was quite impressed with the modern look and welcoming feel. Shuttle service to and from the airport was also very prompt and professional.
July 7, 2014