Rated 4.7 out of 5 by 45
Rated 5.0 out of 5.0 by Cathlene Pleasent stay
Friendly, helpful staff. Comfortable room!
Hope to have this experience on all my vacations
October 25, 2013
Rated 5.0 out of 5.0 by Nessajaeger Great night stay
Loved our stay!! Best breakfast at a hilton express yet :)
October 23, 2013
Rated 5.0 out of 5.0 by Arline Review
Great Staff Have returned several times and will come again in December.
October 18, 2013
Rated 5.0 out of 5.0 by Fonz1 Loved the room
Their were allot of athletes on that floor and the were up all night
Running up and down the hall, made it hard to sleep.
October 16, 2013
Rated 5.0 out of 5.0 by Novibes Nice
Staff was very friendly, property clean and well cared for. Room was clean and comfortable. Will stay again
September 25, 2013
Rated 5.0 out of 5.0 by Modesto2 Excellent customer service and a great value!
I would recommend this Holiday Inn Express to anyone who will be visiting the Surprise area.
We plan on staying on return visits to the Peoria area to visit the family.
September 6, 2013
Rated 4.0 out of 5.0 by Jhen Nice Hotel, Very Helpful Staff, Loud Guests
Clean Rooms, good breakfast, very friendly staff.
Only issue were the loud guests (baseball team) next door and down the hall. They would come in all hours of the morning.
You should put your other guests in different parts of the hotel.
September 5, 2013
Rated 5.0 out of 5.0 by Beckard Great place to stay
I always stay here because the hotel is very nice and the staff is extremely courteous and very helpful.
I was a little disappointed this time, because I was referred to the hotel manager and left a voice mail, but unfortunately he did not think that I deserved a return call. This is the first time that I have encountered anything negative about this hotel. But, I am not going to let one insignificant person keep me from staying there.
Other than that, I will continue to stay because of the facility and the staff. They make you feel like your at home.
September 4, 2013
Rated 5.0 out of 5.0 by Lisa12 Great Staff
The staff is very friendly and accommodating. They made the stay very enjoyable.
August 29, 2013
Rated 5.0 out of 5.0 A wonderful experience despite sad circumstances
My family booked 5 rooms for the weekend of August 25-26th, 2013 at the HIE in Surprise, AZ for our father's funeral. I have to say that our stay at this hotel was truly wonderful. The facility was spotless, the staff (especially Shayla, the desk manager) was friendly and helpful, and our room was clean and comfortable. We thoroughly enjoyed all the amenities offered including the pool, and the computer room. Their breakfast buffet was well prepared, and had a nice selection. My entire family had a really nice stay at this hotel, and I heartily recommend it. We will certainly stay here again during our next family visit to Phoenix! Thank you!
August 28, 2013
Rated 5.0 out of 5.0 by howaboutthisname1 MY VIEW
The facility is very very clean and quiet. The staff was very courteous and good listners. The only concern is that swiming pool was still out of service. We had not planned on using the pool so it was not important. The room was very clean and the area in common looked like the hotel was just opened for customers. Outstanding effort from all the staff from top to bottom.
August 24, 2013
Rated 5.0 out of 5.0 by Wildbill61 Friendly Staff
Your friendly and helpful staff insured a great stay at HIE, I will definitely stay again and will give your specifics to all friends and business associates. Thank you for making my stay a pleasurable experience.
August 9, 2013
Rated 5.0 out of 5.0 by Jannie87 No air freshener is a good thing
This hotel did not reek of air freshener. (A clean hotel does not need air freshener to mask odors). Yippee! A place for people with allergies to stay!
July 26, 2013
Rated 5.0 out of 5.0 by Fiona1 Very Relaxing
Needed a few days to kick back and enjoy. The staff was very friendly and helpful. I especially liked the gal who was running the breakfast area.
Rooms were clean, quiet and comfortable.
Will stay there again
July 17, 2013
Rated 5.0 out of 5.0 by Beckard Wonderful stay
The facilities were very nice and the staff was excellent. I would recommend. Thanks
July 8, 2013
Rated 5.0 out of 5.0 by StanleyJ Great Service
Helpful, Friendly, Courteous Staff. Marvin remembers everybody's name. The breakfast staff remembers special requests.
July 2, 2013
Rated 5.0 out of 5.0 by Smithie46 GREAT stay
We stayed four nights because, quite frankly, it was the only affordable hotel close to our children and grandchildren in Surprise. After one day we knew even if there were other accommodations we would opt for the Holiday Inn Express in Surprise. Very friendly and helpful staff, rooms clean and comfortable. Impressive place!
May 23, 2013
Rated 5.0 out of 5.0 by NLSN Great Stay!
Room was extra comfy and plenty of room. Conveniently located. Enjoyed the welcome bag at check-in. Nice touch.
May 10, 2013
Rated 5.0 out of 5.0 by Arline Enjoyed
Enjoyed our stay very much We stay twice yearly and think your staff is great.
April 5, 2013
Rated 5.0 out of 5.0 by LoboFan19 Nice Stay
Great place to stay for Spring Training baseball. Clean hotel with friendly staff.
April 2, 2013
Rated 4.0 out of 5.0 by MMsM Breakfast service
The lady working the breakfast area the dates of March 12-15 was EXCELLENT. Friendly able to converse yet kept all areas full of food and drink. I have stayed for a week in this Hotel every March since it has opened 5 years ago and she was the best yet!!!
March 21, 2013
Rated 5.0 out of 5.0 by Becky424 Great staff
Staff was helpful, friendly and accommodating of our needs. Would come back here when we come back in march but no rooms available. Really disappointed.
February 7, 2013
Rated 5.0 out of 5.0 by Pat6060 Great stay..Fabulous staff
This is my second stay in six weeks at this facility. Many of my family stayed here while in town for Dad's funeral. The staff was absolutely incredible. From arranging rooms for family to use of the meeting room, the staff went far beyond what many establishments would have done.
I will stay here in the future when I come to Northwest Phoenix.
My thanks to all.
January 27, 2013
Rated 5.0 out of 5.0 by AZGirl65 Christmas stay
We have stayed here several times and each time has been perfect. The location, rooms, staff and services meet every need we have. We will stay here again and recommend it without hesitation.
January 7, 2013
Rated 5.0 out of 5.0 by Michie ENJOYED OUR 5 NITES AND WOULD RECOMMEND AGAIN
WE ENJOYED OUR 5 NITES AT THIS FACILITY AND FOUND THE ENTIRE STAFF VERY ACCOMODATING, CHEERFUL, AND
EXCELLENT IN THEIR CUSTOMER SERVICE SKILLS.
THE COMPLIMENTARY BREAKFAST WAS ENJOYED EVERY
MORNING AS THERE WAS ENOUGH VARIETY AND EVEN SERVED ON XMAS MORNING!!!
I NEEDED A COAX CABLE FOR LAPTOP AND WAS PLESANTLY SURPRISED THAT IT WAS COMPLIMENTARY!
CLEANING STAFF WORKED AROUND OUR SCHEDULE AS
HAD WORK ISSUES FOR A WHOLE DAY!
IF YOU WANT A RELAXING HOTEL WHICH IS CLEAN, FRIENDLY, AND GOOD FOOD - STAY AT THE HOLIDAY INN IN SURPRISE, AZ! A GREAT JOB OF MANAGEMENT AT THIS FACILITY!
January 2, 2013
Rated 5.0 out of 5.0 by Pat6060 Wonderful facility and great service
My family and I had a great experience at the HI-Express this month. We were there visiting our Dad, who while there succumbed to cancer. Although the staff did not have known the details of our stay, they were very professional, friendly, and acommodating. We stayed a few days longer than expected due to Dad's passing.
We will be returning to Surprise in January 2013 for his funeral and I plan on staying at this facility.
Thank you for your service.
December 19, 2012
Rated 5.0 out of 5.0 by 1rubytuesday Clean, beautiful and relaxing room
I would highly recommend this Holiday Inn Express. Polite, professional staff with a clean and very comfortable room. I will definitely stay here again.
December 11, 2012
Rated 2.0 out of 5.0 by Dave7711 Room was okay but the breakfasts were completely unsatisfactory
Room was comfortable and the front desk and maid staff always ensured our comfort. The two breakfasts that I experienced were far below par and completely unsatisfactory. The food containers for eggs, breakfast meat, sausage gravy and biscuits were empty at the start of the breakfast period (6:30 AM) and remained empty for 10 or 15 minutes into the breakfast period. The fruit juice machine usually contained only water regardless of the type of juice selected. The individual who managed the "kitchen" was obviously overwhelmed and couldn't plan ahead, which meant thaty the food, juice, and coffee cream containers were frequently empty and required 10 to 20 minutes to be replenished. Terrible service for a first class establishment and the worse that I have experienced at any of the Holiday Inn Express hotels #Nevada, Arizona, California, Utah, etc#. The lack of a quality breakfast means that there are better values in the immediate area for the weary traveler.
December 9, 2012
Rated 5.0 out of 5.0 by RCHWIN Friendly helpful staff and nice room
Excellent location with a friendly helpful staff, highly recommended.
Enjoyed the stay, clean and comfortable room.
December 6, 2012
Rated 5.0 out of 5.0 by Whitt12 2 bed suite very spacious
All was spectacular. Great home away from home. We had a blast.
December 4, 2012