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Rated 4.7 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by great Location I've stayed in a lot of motels including Holiday Inns and this is without a doubt the best. Would recommend it to everyone. August 24, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean, Great Location Location worked great for us; not far from lots of different restaurants and shopping. Easy access to main highways/interstate. August 21, 2014
Rated 5.0 out of 5.0 by Had a great stay!! Another great stay at Holiday Inn Express. I always look for HIG hotels when traveling. They are always consistent and nice places to stay. August 14, 2014
Rated 5.0 out of 5.0 by Housekeeping was great I stayed here for a total of 6 nights and each day, housekeeping went above and beyond. I chose to reuse my towel most days and they would refold it for me to look more aesthetically pleasing. It was little things like that, that made this hotel one that i would come back to. August 12, 2014
Rated 5.0 out of 5.0 by Excellent, as always! this is probably our sixth or seventh stay at this inn and every one of them have been an excellent experience. From the front desk staff, housekeeping staff, to the breakfast room attendants, always courteous and helpful. August 11, 2014
Rated 5.0 out of 5.0 by great hotel, great service very clean and nice staff, my family loves this hotel, pool is awesome for the kids.. Bed are so confortable August 7, 2014
Rated 5.0 out of 5.0 by Very Nice Property We stayed 7 nights in Holiday Expresses in 4 different locations during a 9 day period. This was the ONLY one that even recognized us as Club Members. I know it may seem like a little thing but it DOES make a difference when checking in and I very much appreciated it! Very nice property (The outdoor pool is a little cheap feeling but the rest of the place was great! Thank you! August 6, 2014
Rated 5.0 out of 5.0 by Awesome breakfast We would definitely stay here again if I am In Surprise, AZ. August 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel The beds are comfortable and pillows are soft. The room was spacious with refrigerator (but temperature could not be adjusted). I would highly recommend this hotel to anyone. July 29, 2014
Rated 5.0 out of 5.0 by Great service and staff, comfortable stay I would recommend anyone to stay at this location. It was close to dining and shopping and where we needed to go. July 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel; quiet, clean and new. Have a newborn so I am extremely picky about cleanliness. Great rooms! July 25, 2014
Rated 5.0 out of 5.0 by Didn't want to leave! This is by far our favorite motel in Arizona, always fun and friendly staff. The breakfast staff are great, the newspaper selection is great. Front desk staff are always attentive to any questions about the area stores and restaurants. Fresh coffee in lobby is always a plus, and high speed internet a blessing. TV has all the good stations so my wife is happy. Many groceries, sandwiches, pizza etc available for sale at front desk pantry room so no need to leave motel if you don't feel like it. We didn't want to leave, been back twice more, still great! July 17, 2014
Rated 5.0 out of 5.0 by Bryan and Mone We stay here often and are never disappointed. The staff is wonderful and the rooms very comfortable. July 3, 2014
Rated 5.0 out of 5.0 by Great place to stay I always stay at this hotel because the staff is friendly, the facility is very nice and the pricing is a great value. The front desk is always very willing to assist you and make you feel at home. June 25, 2014
Rated 5.0 out of 5.0 by Visiting family Great hotel- friendly helpful staff- great breakfast- excellent!!! June 18, 2014
Rated 4.0 out of 5.0 by Clean room, comportable beds and pillows I stayed at this hotel with my family for 3 times already and I will consider staying again when I will be visiting the area in the future. The hotel is clean, comfortable and safe. My only area I was not completely satisfied is the complimentary breakfast, I know it's free, but compared to my previous stay, the menu this time is not as good as before. June 14, 2014
Rated 5.0 out of 5.0 Best place to stay after a day's travel A great place to unwind and relax after a day on the road. June 9, 2014
Rated 5.0 out of 5.0 by Excellent choice in the Surprise area No complaints. If you want a clean, reasonably priced hotel in the Surprise area, you should definitely consider this one. June 6, 2014
Rated 4.0 out of 5.0 by Arizona Stay We had a comfortable room, and enjoyed our stay. We did not have time to enjoy all of the ammenties, but did explore and see them. June 5, 2014
Rated 5.0 out of 5.0 by Super Friendly Great rooms,times 3 that I booked for me and my family. Staff super helpful and nice. June 4, 2014
Rated 5.0 out of 5.0 by Another great stay at the Holiday Inn Express, Surprise, AZ We have always had a great experience at the Holiday Inn Express in Surprise, AZ, and this trip was no exception. All of the staff were friendly and helpful, making our stay pleasant and stress-free. The Desk Manager, Andrea, was particularly accommodating, as she handled a modification to our reservation and ensured that we were able to make our scheduled appointments nearby. I highly recommend this hotel and look forward to staying there again. May 28, 2014
Rated 4.0 out of 5.0 by big papa Cups were often not replenished. On our final day we requested an early room clean up so we could pack most of our belongings due to a early evening appointment. This was not granted. May 24, 2014
Rated 5.0 out of 5.0 by Rewards night stay My wife and I stayed here this year during spring training for one night. I wished we had stayed here for our entire time. I originally booked us into another Express across town to save a few points on the stay. I will never do that again. We moved to this hotel the last night we were in town, and what a difference. Although it cost a little more in points it was totally worth it. Excellent staff, great room and common areas, loved the location in Surprise. We will be staying here again in July for 3-4 days and are really looking forward to it. I stay in hotels, mostly Holiday Inn Express between 150-200 nights per year, and I highly recommend this property. May 8, 2014
Rated 5.0 out of 5.0 by Very good As my customer experiences in hospitality I recommend this hotel. Staff was great and customer service oriented..room was very clean and all employees who work over there (rooms and breakfast room) do a good job. The location for sport events is perfect...restaurants are not far away...I lived for 10 years in Phoenix area and did not know Surprise but it was a good surprise for me...the access to the hotel from the Airport or from any where is very easy with the 101 highway .. I hope the management will continue to maintain the hotel this way. I think employees will need to get some more money for their job.. From An ex mystery hospitality client ...five diamonds hotels, de luxe etc....I think I know what I am talking about hotels. Holiday inn express is affordable and correct for the price.. Good job anyone...as always said you have a good employees only if the management is good .. April 30, 2014
Rated 5.0 out of 5.0 by very comfortable Our grandson was in surprise az. for spring training we couldn't get a room here because they were fully booked so we had to stay else where for a week, then my grandson had to stay another 2 weeks for rehab so we came back for two days. The stay was great the bed was very comfortable and the breakfast was great the staff was very helpful with our booking the room. Hopefully we will be back next year. We will definitely be staying in an Holiday inn our next trip. Thank you! April 11, 2014
Rated 5.0 out of 5.0 by nepap2014 We really enjoyed the hotel. Very nice and the staff was great. Liked having laundry machines. helped with the numerous day stay. March 25, 2014
Rated 3.0 out of 5.0 by Hotel Comments At Surprise AZ I am a frequent traveller and stay at Holiday Inn Express Hotels and at similar ones of your competitors. While the hotel and staff were wonderful at Surprise AZ, your pricing was not. I had no choice but to use a very large number of points to avoid this very high price. I was only staying for one night and am not happy with this situation. March 19, 2014
Rated 5.0 out of 5.0 by convenient location & less expensive We enjoyed 3 days of beautiful Aizona weather & would stay at this hotel again. The Bullard Street sign is not well lit in the dark so one has to drive slowly to find it. The hotel name is about a block from Bell Street....on Bullard. The staff were friendly and helpful. February 16, 2014
Rated 5.0 out of 5.0 by Surprise The street below our room was very noisy early in the morning on a Friday. Saturday morning not so much. Otherwise excellent accommodations. February 7, 2014
Rated 3.0 out of 5.0 by Cost cutting? This Holidayinn is nice as expected. The only thing I would complain is that they don't give you the reward point. By the way, I did pay full fair and booked at IHG website. Wonder if it's part of cost saving? January 20, 2014
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