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Rated 4.7 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Another great stay at the Holiday Inn Express, Surprise, AZ We have always had a great experience at the Holiday Inn Express in Surprise, AZ, and this trip was no exception. All of the staff were friendly and helpful, making our stay pleasant and stress-free. The Desk Manager, Andrea, was particularly accommodating, as she handled a modification to our reservation and ensured that we were able to make our scheduled appointments nearby. I highly recommend this hotel and look forward to staying there again. May 28, 2014
Rated 4.0 out of 5.0 by big papa Cups were often not replenished. On our final day we requested an early room clean up so we could pack most of our belongings due to a early evening appointment. This was not granted. May 24, 2014
Rated 5.0 out of 5.0 by Rewards night stay My wife and I stayed here this year during spring training for one night. I wished we had stayed here for our entire time. I originally booked us into another Express across town to save a few points on the stay. I will never do that again. We moved to this hotel the last night we were in town, and what a difference. Although it cost a little more in points it was totally worth it. Excellent staff, great room and common areas, loved the location in Surprise. We will be staying here again in July for 3-4 days and are really looking forward to it. I stay in hotels, mostly Holiday Inn Express between 150-200 nights per year, and I highly recommend this property. May 8, 2014
Rated 5.0 out of 5.0 by Very good As my customer experiences in hospitality I recommend this hotel. Staff was great and customer service was very clean and all employees who work over there (rooms and breakfast room) do a good job. The location for sport events is perfect...restaurants are not far away...I lived for 10 years in Phoenix area and did not know Surprise but it was a good surprise for me...the access to the hotel from the Airport or from any where is very easy with the 101 highway .. I hope the management will continue to maintain the hotel this way. I think employees will need to get some more money for their job.. From An ex mystery hospitality client ...five diamonds hotels, de luxe etc....I think I know what I am talking about hotels. Holiday inn express is affordable and correct for the price.. Good job always said you have a good employees only if the management is good .. April 30, 2014
Rated 5.0 out of 5.0 by very comfortable Our grandson was in surprise az. for spring training we couldn't get a room here because they were fully booked so we had to stay else where for a week, then my grandson had to stay another 2 weeks for rehab so we came back for two days. The stay was great the bed was very comfortable and the breakfast was great the staff was very helpful with our booking the room. Hopefully we will be back next year. We will definitely be staying in an Holiday inn our next trip. Thank you! April 11, 2014
Rated 5.0 out of 5.0 by nepap2014 We really enjoyed the hotel. Very nice and the staff was great. Liked having laundry machines. helped with the numerous day stay. March 25, 2014
Rated 3.0 out of 5.0 by Hotel Comments At Surprise AZ I am a frequent traveller and stay at Holiday Inn Express Hotels and at similar ones of your competitors. While the hotel and staff were wonderful at Surprise AZ, your pricing was not. I had no choice but to use a very large number of points to avoid this very high price. I was only staying for one night and am not happy with this situation. March 19, 2014
Rated 5.0 out of 5.0 by convenient location & less expensive We enjoyed 3 days of beautiful Aizona weather & would stay at this hotel again. The Bullard Street sign is not well lit in the dark so one has to drive slowly to find it. The hotel name is about a block from Bell Street....on Bullard. The staff were friendly and helpful. February 16, 2014
Rated 5.0 out of 5.0 by Surprise The street below our room was very noisy early in the morning on a Friday. Saturday morning not so much. Otherwise excellent accommodations. February 7, 2014
Rated 3.0 out of 5.0 by Cost cutting? This Holidayinn is nice as expected. The only thing I would complain is that they don't give you the reward point. By the way, I did pay full fair and booked at IHG website. Wonder if it's part of cost saving? January 20, 2014
Rated 5.0 out of 5.0 by Wonderful staff and great coffee Greeted warmly upon arrival and every time we passed the front desk. Breakfast had many choices and fresh coffee. Comfy bed, good quality TV. If the neighbors didn't slam their door, it would have been nice, but not the hotel's fault. Good location and easy to get to. January 17, 2014
Rated 3.0 out of 5.0 by TV with Control and Shower Poor I always enjoy my stays at HI Express. I was sooo disappointed with the poor quality of the television with remote and shower. The remote wouldn't turn on the TV, I had to turn it on manually, and the remote only worked if I pointed it at a specific spot, When staff came to help they stood within a foot of the television, and couldn't understand why from the bed the remote wouldn't work properly. The shower was sooo clogged with calcium deposits, I had to keep moving to get wet. This room needs a new shower head and preventative maintenance work on the television with remote. I was very impressed with the staff at the breakfast bar, very hard working staff. January 2, 2014
Rated 4.0 out of 5.0 by New Hotel Everything was clean and fresh. Rooms were really small. It was quiet and breakfast was fresh. Weird omelets and strange tasting orange juice. Coffee didn't taste right either. Pool and spa are really nice. Staff was nice. December 3, 2013
Rated 3.0 out of 5.0 by Noise between floors Bad experience with construction workers staying above me. Very noisey, heaven walking, moving furniture. I was forced to move from my room but they were not forced to be quiet an stop disturbing other guests. November 25, 2013
Rated 5.0 out of 5.0 by quiet and comfortable I loved the comfortable feeling at the hotel but the breakfast was lacking a choice of meat. I don't eat beef or pork. Could have used chicken or turkey. November 21, 2013
Rated 5.0 out of 5.0 by Pickleballer Stayed here for the National tournament in Buckeye. Great location in Surprise, right near the city Pickleball courts. The only problem was intermittent wi-fi. Either no connection or frequently dropped connections. Everything else was great. November 20, 2013
Rated 5.0 out of 5.0 by Staff is outstanding!! Campus is very clean and attractive! From the time you arrive to the departure, everything is first class. It is clean. quiet and comfortable. The staff is well trained and very friendly. This is the sort of hotel that you look forward to returning to. November 17, 2013
Rated 5.0 out of 5.0 by Great stay Our visit to the Surprise area was made more enjoyable by the accommodations and staff at the Holiday inn on Bullard ave. The front desk staff were very cordial and saw to any needs we may have had. One of the staff especially stood out, that was Marvin at the front desk. He went out of his way to see that we were comfortable. Our room was maintained very well and was very comfortable. The breakfast room staff were especially cordial and cheerful in the morning which helps get your day off to a good start. We will be back! November 13, 2013
Rated 4.0 out of 5.0 by TV In town for Fall Baseball games. Had a great stay. This Hotel needs to fix the cable TV system. . It took 5 to 8 seconds to change channels. Start at channel 4 go to channel 5 you miss the weather. If you don't care about TV, this is a great Hotel. November 12, 2013
Rated 5.0 out of 5.0 by Excellent The staff was extremely accommodating and friendly. The rooms were nice and clean and the location is in a nice area! October 28, 2013
Rated 5.0 out of 5.0 by Pleasent stay Friendly, helpful staff. Comfortable room! Hope to have this experience on all my vacations October 25, 2013
Rated 5.0 out of 5.0 by Great night stay Loved our stay!! Best breakfast at a hilton express yet :) October 23, 2013
Rated 5.0 out of 5.0 by Review Great Staff Have returned several times and will come again in December. October 18, 2013
Rated 5.0 out of 5.0 by Loved the room Their were allot of athletes on that floor and the were up all night Running up and down the hall, made it hard to sleep. October 16, 2013
Rated 5.0 out of 5.0 by Nice Staff was very friendly, property clean and well cared for. Room was clean and comfortable. Will stay again September 25, 2013
Rated 5.0 out of 5.0 by Excellent customer service and a great value! I would recommend this Holiday Inn Express to anyone who will be visiting the Surprise area. We plan on staying on return visits to the Peoria area to visit the family. September 6, 2013
Rated 4.0 out of 5.0 by Nice Hotel, Very Helpful Staff, Loud Guests Clean Rooms, good breakfast, very friendly staff. Only issue were the loud guests (baseball team) next door and down the hall. They would come in all hours of the morning. You should put your other guests in different parts of the hotel. September 5, 2013
Rated 5.0 out of 5.0 by Great place to stay I always stay here because the hotel is very nice and the staff is extremely courteous and very helpful. I was a little disappointed this time, because I was referred to the hotel manager and left a voice mail, but unfortunately he did not think that I deserved a return call. This is the first time that I have encountered anything negative about this hotel. But, I am not going to let one insignificant person keep me from staying there. Other than that, I will continue to stay because of the facility and the staff. They make you feel like your at home. September 4, 2013
Rated 5.0 out of 5.0 by Great Staff The staff is very friendly and accommodating. They made the stay very enjoyable. August 29, 2013
Rated 5.0 out of 5.0 A wonderful experience despite sad circumstances My family booked 5 rooms for the weekend of August 25-26th, 2013 at the HIE in Surprise, AZ for our father's funeral. I have to say that our stay at this hotel was truly wonderful. The facility was spotless, the staff (especially Shayla, the desk manager) was friendly and helpful, and our room was clean and comfortable. We thoroughly enjoyed all the amenities offered including the pool, and the computer room. Their breakfast buffet was well prepared, and had a nice selection. My entire family had a really nice stay at this hotel, and I heartily recommend it. We will certainly stay here again during our next family visit to Phoenix! Thank you! August 28, 2013
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