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Rated 4.7 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by quiet and comfortable I loved the comfortable feeling at the hotel but the breakfast was lacking a choice of meat. I don't eat beef or pork. Could have used chicken or turkey. November 21, 2013
Rated 5.0 out of 5.0 by Pickleballer Stayed here for the National tournament in Buckeye. Great location in Surprise, right near the city Pickleball courts. The only problem was intermittent wi-fi. Either no connection or frequently dropped connections. Everything else was great. November 20, 2013
Rated 5.0 out of 5.0 by Staff is outstanding!! Campus is very clean and attractive! From the time you arrive to the departure, everything is first class. It is clean. quiet and comfortable. The staff is well trained and very friendly. This is the sort of hotel that you look forward to returning to. November 17, 2013
Rated 5.0 out of 5.0 by Great stay Our visit to the Surprise area was made more enjoyable by the accommodations and staff at the Holiday inn on Bullard ave. The front desk staff were very cordial and saw to any needs we may have had. One of the staff especially stood out, that was Marvin at the front desk. He went out of his way to see that we were comfortable. Our room was maintained very well and was very comfortable. The breakfast room staff were especially cordial and cheerful in the morning which helps get your day off to a good start. We will be back! November 13, 2013
Rated 4.0 out of 5.0 by TV In town for Fall Baseball games. Had a great stay. This Hotel needs to fix the cable TV system. . It took 5 to 8 seconds to change channels. Start at channel 4 go to channel 5 you miss the weather. If you don't care about TV, this is a great Hotel. November 12, 2013
Rated 5.0 out of 5.0 by Excellent The staff was extremely accommodating and friendly. The rooms were nice and clean and the location is in a nice area! October 28, 2013
Rated 5.0 out of 5.0 by Pleasent stay Friendly, helpful staff. Comfortable room! Hope to have this experience on all my vacations October 25, 2013
Rated 5.0 out of 5.0 by Great night stay Loved our stay!! Best breakfast at a hilton express yet :) October 23, 2013
Rated 5.0 out of 5.0 by Review Great Staff Have returned several times and will come again in December. October 18, 2013
Rated 5.0 out of 5.0 by Loved the room Their were allot of athletes on that floor and the were up all night Running up and down the hall, made it hard to sleep. October 16, 2013
Rated 5.0 out of 5.0 by Nice Staff was very friendly, property clean and well cared for. Room was clean and comfortable. Will stay again September 25, 2013
Rated 5.0 out of 5.0 by Excellent customer service and a great value! I would recommend this Holiday Inn Express to anyone who will be visiting the Surprise area. We plan on staying on return visits to the Peoria area to visit the family. September 6, 2013
Rated 4.0 out of 5.0 by Nice Hotel, Very Helpful Staff, Loud Guests Clean Rooms, good breakfast, very friendly staff. Only issue were the loud guests (baseball team) next door and down the hall. They would come in all hours of the morning. You should put your other guests in different parts of the hotel. September 5, 2013
Rated 5.0 out of 5.0 by Great place to stay I always stay here because the hotel is very nice and the staff is extremely courteous and very helpful. I was a little disappointed this time, because I was referred to the hotel manager and left a voice mail, but unfortunately he did not think that I deserved a return call. This is the first time that I have encountered anything negative about this hotel. But, I am not going to let one insignificant person keep me from staying there. Other than that, I will continue to stay because of the facility and the staff. They make you feel like your at home. September 4, 2013
Rated 5.0 out of 5.0 by Great Staff The staff is very friendly and accommodating. They made the stay very enjoyable. August 29, 2013
Rated 5.0 out of 5.0 A wonderful experience despite sad circumstances My family booked 5 rooms for the weekend of August 25-26th, 2013 at the HIE in Surprise, AZ for our father's funeral. I have to say that our stay at this hotel was truly wonderful. The facility was spotless, the staff (especially Shayla, the desk manager) was friendly and helpful, and our room was clean and comfortable. We thoroughly enjoyed all the amenities offered including the pool, and the computer room. Their breakfast buffet was well prepared, and had a nice selection. My entire family had a really nice stay at this hotel, and I heartily recommend it. We will certainly stay here again during our next family visit to Phoenix! Thank you! August 28, 2013
Rated 5.0 out of 5.0 by MY VIEW The facility is very very clean and quiet. The staff was very courteous and good listners. The only concern is that swiming pool was still out of service. We had not planned on using the pool so it was not important. The room was very clean and the area in common looked like the hotel was just opened for customers. Outstanding effort from all the staff from top to bottom. August 24, 2013
Rated 5.0 out of 5.0 by Friendly Staff Your friendly and helpful staff insured a great stay at HIE, I will definitely stay again and will give your specifics to all friends and business associates. Thank you for making my stay a pleasurable experience. August 9, 2013
Rated 5.0 out of 5.0 by No air freshener is a good thing This hotel did not reek of air freshener. (A clean hotel does not need air freshener to mask odors). Yippee! A place for people with allergies to stay! July 26, 2013
Rated 5.0 out of 5.0 by Very Relaxing Needed a few days to kick back and enjoy. The staff was very friendly and helpful. I especially liked the gal who was running the breakfast area. Rooms were clean, quiet and comfortable. Will stay there again July 17, 2013
Rated 5.0 out of 5.0 by Wonderful stay The facilities were very nice and the staff was excellent. I would recommend. Thanks July 8, 2013
Rated 5.0 out of 5.0 by Great Service Helpful, Friendly, Courteous Staff. Marvin remembers everybody's name. The breakfast staff remembers special requests. July 2, 2013
Rated 5.0 out of 5.0 by GREAT stay We stayed four nights because, quite frankly, it was the only affordable hotel close to our children and grandchildren in Surprise. After one day we knew even if there were other accommodations we would opt for the Holiday Inn Express in Surprise. Very friendly and helpful staff, rooms clean and comfortable. Impressive place! May 23, 2013
Rated 5.0 out of 5.0 by Great Stay! Room was extra comfy and plenty of room. Conveniently located. Enjoyed the welcome bag at check-in. Nice touch. May 10, 2013
Rated 5.0 out of 5.0 by Enjoyed Enjoyed our stay very much We stay twice yearly and think your staff is great. April 5, 2013
Rated 5.0 out of 5.0 by Nice Stay Great place to stay for Spring Training baseball. Clean hotel with friendly staff. April 2, 2013
Rated 4.0 out of 5.0 by Breakfast service The lady working the breakfast area the dates of March 12-15 was EXCELLENT. Friendly able to converse yet kept all areas full of food and drink. I have stayed for a week in this Hotel every March since it has opened 5 years ago and she was the best yet!!! March 21, 2013
Rated 5.0 out of 5.0 by Great staff Staff was helpful, friendly and accommodating of our needs. Would come back here when we come back in march but no rooms available. Really disappointed. February 7, 2013
Rated 5.0 out of 5.0 by Great stay..Fabulous staff This is my second stay in six weeks at this facility. Many of my family stayed here while in town for Dad's funeral. The staff was absolutely incredible. From arranging rooms for family to use of the meeting room, the staff went far beyond what many establishments would have done. I will stay here in the future when I come to Northwest Phoenix. My thanks to all. January 27, 2013
Rated 5.0 out of 5.0 by Christmas stay We have stayed here several times and each time has been perfect. The location, rooms, staff and services meet every need we have. We will stay here again and recommend it without hesitation. January 7, 2013
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