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Rated 4.2 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 by Comfortable hotel - home from home We always stay at the Holiday Inn Express, London - Epsom Downs - very welcoming hotel - very welcoming staff. The staff go out of their way to help and some even remember us from our last stay! My husband is in a wheelchair and the accessible rooms are the best we have ever stayed in - with wet rooms and all the space needed. December 12, 2014
Rated 4.0 out of 5.0 Convenient locations and comfortable, clean place Enjoyed my stay. Nice view over the race track and feeling of open space yet near Epsom. Easy access in and out and facilities were comfortable and clean. December 5, 2014
Rated 3.0 out of 5.0 by Why are the rates so high? We have stayed at this hotel a number of times for its convenient location. Since our initial visit several years ago little has changed except the room rates which have continued to escalate. Other than inflation there seems little tangible reason for this as nothing has been added to the hotel to warrant the high room rates. Indeed the opposite is true in so far as chairs are not particularly clean, the hotel is in need of refurbishment, there were no tissues in the room, the `throw` on the bed was grubby, only two tea-bags were provided and the quality of food at breakfast was poor and the variety limited. IHG offer additional services which were hardly in evidence and there was only one newspaper on offer. A costly and disappointing experience particularly when we enquired about an extra night and were told it would be even more expensive. We declined. December 4, 2014
Rated 1.0 out of 5.0 by not a good experience I was kept waiting for a check in for nearly 45 mins, I was not offered the usuall complimentary drink for gold members as they had not check me in. I had expected a double bed, the rooms were quite cold, but then trying to heat them using the air con makes it impossible to sleep.. Having no wardrobes compared to a holiday inn makes you feel like you are at a security check point at an airport. There are no draws even in the bedside cabinets'/ lockers. NO iron or ironing board. and only enough milks to make one cup. felt like army accommodation I used to have. The rooms could do with a little updating. This type of hotel may suite others but I prefer the holiday inn, which generally have a leisure facility and charge about the same for their room rate.. I am sorry but I could not recommend this hotel to others and feel its hotet rating of 3 star is probably too high as hotel felt more like a 2 star. December 2, 2014
Rated 5.0 out of 5.0 by Business trip The hotel was in a lovely setting, in the middle of epsom race course. Very clean, staff were very attentive and looked after me when I asked for a late dinner on my arrival. December 1, 2014
Rated 5.0 out of 5.0 by Convenient, welcoming and IHG rewards welcomed We have stayed here many times now and this in itself should offer a clue. This place is good value for money, clean and the staff are excellent. We had just returned from holiday this time and were hugely jet lagged. Being a member of he IHG rewards club we were offered late check out which was very much needed, appreciated and taken advantage of. We have stayed here on business, whilst visiting family and returning from holiday and I am currently organising a girls weekend away and this is where we will stay. December 1, 2014
Rated 5.0 out of 5.0 by Lovely Hotel Had a really pleasant stay at ths hotel. Staff really friendly and location is great. November 28, 2014
Rated 3.0 out of 5.0 Good hotel for events at the racecourse Room was good and quite spacious, while having breakfast which was only average I noticed that the surroundings in the dining area were far from clean not to mention a flashing spot light shining on me every few mins. November 26, 2014
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