Rated 3.0 out of 5.0 by super7 poor quality
Quilt on bed too short.
No bath in bath room
Bed very hard and uncomfortable.
Food over cooked and over priced.
May 15, 2013
Rated 4.0 out of 5.0 by Bricefamily Great place to stay for chessington
Really clean room
Staff very friendly and helpful, especially the lady who got me some milk for my toddlers bedtime drink.
Pub across the road very nice to eat in.
Breakfast a little manic but once we found a seat it was fine.,
May 12, 2013
Rated 4.0 out of 5.0 by JenMo Generally excellent, but a couple of let downs...
We stayed here with a large group of family, including a number of small children. The booking process was easy and the staff service we received was great, however we had requested via email a couple of travel cots for 2 different rooms, and our friends received a room with two double beds and NO travel cot, plus our travel cot was non existent also. The cooked breakfast choices were also a let down as there was no bacon....not a massive problem I hear you say, however as someone requiring a gluten free diet, I found that only beans and scrambled egg didn't really give me a massive variety...as the only other option was sausages. We did all love the friendly reception staff, and the fact that the bar stayed open late and could do items of food until the small hours. Nice spacious layout and nice and bright décor. Overall excellent...just a shame about the breakfast and the travel cots. Stay here though, as the views and surroundings are also amazing!!
May 9, 2013
Rated 5.0 out of 5.0 by Ned4472 Great value and great location
Stayed for 2 nights in large comfortable room looking out on to the race course. Service was very good throughout. The breakfast was good with a wide variety of cereals, yoghurts, pastries, fruit and hot food served in a bright and spacious breakfast room Can't fault the hotel and would definitely stay again if the price remains reasonable.
May 4, 2013
Rated 5.0 out of 5.0 by Lottie8 Great Value
I had a brief one night stay during a house move. After a very stressful day it was great to find a clean friendly hotel for the night.
The car park was huge and fairly empty on a Friday night. Would have been better if they had a security barrier. The front of house staff were polite and attentive.
The room itself was quite small but functional. It was a standard room and had a double bed with a sofa bed. It had a very small hanging rail but no wardrobe so not ideal for long stays. Complimentary tea and coffee were provided along with towels, toiletries (body wash is fab - no need to take your own) and a hair dryer. Iron and ironing board would have been nice. The bathroom was small, just a shower, sink and toilet (which has it's own door for privacy# and very clean. We woke up in the middle of the night to find the room unbearably hot so you do have to sleep with the air conditioning on.
We didn't use the restaurant, instead choosing to go over to the Rubbing House pub which is ok, nothing special #but we knew that as we are locals). Breakfast at the hotel was great. Sausages, baked beans and scrambed eggs, toast, croissants, pain au chocolat, fruit, cereals, toast, tea/coffee and very diluted fruit juice!
We are having to stay again soon with our 3 year old which I'm dreading as the rooms are very very small and I've no idea how the sofa bed will fare but needs must so we will just have to hope!
Location is perfect for the racecourse but probably a £10 taxi ride from town.
April 30, 2013
Rated 5.0 out of 5.0 by Imberlad Nice quiet room and friendly staff
This was a return visit and it was all that we anticipated. Again a good stay.
Would have appreciated the availability of a high fibre breakfast cereal, eg Bran Flakes or Crunchy Bran.
Awful music played in the lobby/sitting area/bar. Best without it - we like to choose our own style of music!.
April 30, 2013
Rated 5.0 out of 5.0 by Downsrunner Wedding party
We booked to stay with family and friends for our daughter's wedding which was held in Epsom. We found the hotel, the Event Management team and the location excellent.
The hotel was easy to access from Epsom station for those who had come by train. The rooms were clean and comfortable with good hot showers. Breakfast was good and it was useful being on the Downs for people to walk, if they wished.
There was a twenty-four hour desk so it was not difficult to get into the rooms after the wedding.
All our guests (and there were nearly seventy!) were very pleased with the hotel, it served our purpose admirably.
A great experience and one to be recommended!
April 23, 2013
Rated 5.0 out of 5.0 by Rosieanne Comfortable and relaxing
A comfortable and relaxed stay in a clean and uncluttered environment.
The linen looked as if it had just been purchased..... It was beautiful and white!!
The bed was extremely comfortable and I loved the choice of pillows.
I would certainly recommend this hotel chain to family and friends.
April 21, 2013