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Rated 4.3 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by comfortable stay and enjoyable experience Our family of 4 (2 adults 2 kids under 10) recently stayed here at the Holiday inn express. The facilities were very good and the parking was plentiful. The free breakfast was a really helpful and useful perk to the stay. The staff were happy to help with stuff like printouts, internet connectivity details as well as kind enough to let us borrow their umbrellas for hurricane bertha ! Overall, a pleasurable stay and we would not hesitate to recommend this holiday inn express to anyone else too. August 21, 2014
Rated 4.0 out of 5.0 by Great Service and comfortable beds Hotel was as expected. Very clean, efficient and friendly staff. Perfect for those attending the races or visiting the Chessington theme park as there is a bus link to Chessington. Though we arrived early, our room was ready and we were allowed to check in. Breakfast was good but limited in variety. Overall, we had a great stay and will use the hotel again. The downside for those using the train is there is no bus from the train station to the hotel. We had to take taxis costing between £18 - £20 pounds to and from the train station to the hotel each day for a family of 4. We were not impressed by this additional cost. August 19, 2014
Rated 4.0 out of 5.0 by First time customer at an Express hotel Hotel and staff excellent, very convenient position for London or Surrey. The breakfast was disappointing no bacon!!! choice of cooked - scrabbled egg, small sausage or baked beans. The restaurant choice was not very inspiring either but the staff did point out some local restaurants which we used. This only reason for not giving 5 is the food. August 16, 2014
Rated 1.0 out of 5.0 by Disappointing Have stayed in many 3* venues which outperformed this. Extremely poor quality sofa bed, uncomfortable queen bed and extremely dire breakfast experience means we will never return to the Express brand. Weak budget choices at breakfast, no on site dining options at night and staff with a poor command of the English language made this a night we would rather forget. Room was clean however which was a bonus. It could have been such a better experience in general. August 13, 2014
Rated 5.0 out of 5.0 by An enjoyable stay. Will revisit We felt that the hotel is one we would stay in again. The room was spacious for a family of 4 and very clean. In fact, our only complaint was that there was no bacon as part of the breakfast! Fairly good value for money. In good distance from Chessington World of Adventures. August 12, 2014
Rated 5.0 out of 5.0 by On course for success What an excellent property! Staying out of London makes so much sense when you can easily jump on a train and spend a day there when necessary, returning to this rural idyll to recover. Its location next to Epsom racecourse offers open views, extensive greenery and plenty to watch, especially if you wish to rise at 4am with the excercising racehorses. Well laid out, bright, cheerful public area, bedrooms at the top of the standard for this chain (have stayed in many around the world). Staff were alert, cheerful and helpful - couldn't ask for more. Shall be back, for sure. August 10, 2014
Rated 5.0 out of 5.0 by visiting family and friends Have stayed here on previous occasions and have always had excellent service from reception staff. The hotel's position on the downs gives you a sense of being in the countryside and so makes for a relaxing stay whilst visiting family and friends. I would recommend a stay here. August 8, 2014
Rated 5.0 out of 5.0 by Friendly staff, great location My friend and i stayed here for a weekend as we attended a wedding at the racecourse opposite, we had a warm welcome at reception and check- in was smooth. Inside the building was very modern and clean, rooms were very clean with comfortable beds. Excellent location with lovely pubs close by, nice surroundings also, Will return in the near future. August 6, 2014
Rated 5.0 out of 5.0 by Very efficient and relaxing hotel Excellent staff giving great customer service in a very efficient manner August 6, 2014
Rated 5.0 out of 5.0 by Excellent place to stay This is the fourth time we have stayed at this hotel in a month, a total of 11 nights. The location is excellent, staff fantastic, hotel clean to the point of clinical and nothing is too much trouble. The breakfast choice is acceptable and free which is a bonus for a budget hotel. On our most recent visit we had a couple of issues with the room we were allocated. This was efficiently and politely dealt with by Dev and Ezsther on reception and we were immediately given a different room and transferred by the hotel staff. The reception staff are always excellent including Jonathan, Leon and those already mentioned. The only issue is that the beds re a little on the small side when you are used to a king size. Needless to say we will be returning in the near future. August 5, 2014
Rated 5.0 out of 5.0 by Stay at Epsom Downs Lovely setting and extremely convenient for my venue, very polite and helpful staff August 4, 2014
Rated 5.0 out of 5.0 by Consistently clean and comfortable We stay here about two or three times a year and always feel welcome and confident in the standards of cleanliness and comfort. Last Christmas when we stayed the staff were particularly caring. August 2, 2014
Rated 5.0 out of 5.0 by what a beautiful place for a holiday inn gorgeous site great views easy access to Epsom via taxi great staff excellent air conditioning will come again sat nav sent us a strange way but got there easily enough! July 30, 2014
Rated 1.0 out of 5.0 Poor facilities, bad eggs Although advertised as available on request, an iron and ironing board will not be provided for your room. Breakfast eggs tasted of salty sulphur July 29, 2014
Rated 4.0 out of 5.0 by Comfortable bed and ver helpful staff Overall my wife and I were very satisfied with our stay of several weeks in the Holiday Inn EXPRESS on Epsom Downs, while Builders were carrying out work on our house in Ashtead. The room was comfortable and all the staff were very helpful. Car parking facilities were excellent. Our only suggestions for improvement are (1) Additional cupboards for storing clothes in the guest room could be considered (2) The same breakfast foods are currently set out every day; a little more variety from day to day could be considered. July 26, 2014
Rated 4.0 out of 5.0 by A pleasant experience On a recent visit to England, we booked this hotel on a recommendation from a family member. Set amongst the beautiful landscape of Epsom Downs, we had a very pleasant time here. The hotel was full but that didn't affect the smooth running of the place and we both enjoyed our stay. I would definitely stay here again.. July 22, 2014
Rated 4.0 out of 5.0 by Great value for money Stayed for one night. Room was basic but clean and comfortable. It was extremely hot and the air conditioning worked very well. Breakfast was pleasant with a reasonable choice. Best thing about the hotel was the attitude of the staff - they were all friendly, helpful, polite, efficient and professional, and for this reason I would stay again. July 22, 2014
Rated 4.0 out of 5.0 by GOOD STAY GOOD STAY. COMFORTABLE HOTEL IN A GOOD, QUIET LOCATION. July 22, 2014
Rated 4.0 out of 5.0 by Great getaway Easy to book and lovely greeting on arrival. Hotel cosy and the view of the Downs and racecourse is amazing. July 16, 2014
Rated 5.0 out of 5.0 by Very comfortable This was our third stay here. We will come back, again. As I have family ten mins away. Staff are polite and very help full. The breakfast was very good, and it was hot. The best thing we found that the setting was perfect. July 16, 2014
Rated 4.0 out of 5.0 by OK for express, poor cooked breakfast The stay was reasonable, only to be let down by the small menu for cooked breakfast that didn't use traditional bacon but a nondescript sausage. Staff were helpful and attentive. July 16, 2014
Rated 5.0 out of 5.0 by Good Nights Sleet Slept very well on my stay at the Holiday Inn Express Epsom Downs. July 14, 2014
Rated 5.0 out of 5.0 by overnight stay Always a pleasant stay here. We use Epsom Downs every time we visit our son and family who live nearby. The rooms are comfortable clean,quiet and bathrooms excellent. A walk-in shower is such a luxury,most hotels have shower over bath.I don't know why. Breakfast is always a bit disappointing. They obviously don't employ a chef. Everything is provided from a central place like on an aeroplane. Re-constituted scrambled egg,baked beans and sausages. The sausages are uneatable-just awful. However there is plenty of cereals toast,fruit and yoghurt so you don;t go hungry. July 9, 2014
Rated 5.0 out of 5.0 by Great hotel for women travelling alone Very friendly staff, excellent service, pleasant location, and quiet well appointed room. Felt comfortable staying there as a female travelling on my own. July 4, 2014
Rated 5.0 out of 5.0 by Clean and comfortable surroundings The room and whole ambiance were very good. The room was quiet and the breakfast was plentiful, varied and excellent . July 2, 2014
Rated 5.0 out of 5.0 by Great holiday This hotel was clean, tidy and lovely staff. Great location for an early morning walk on the downs. Thanks July 1, 2014
Rated 4.0 out of 5.0 by Comfy nights sleep Holiday Inn Express give what you need for a good nights sleep and ready to go off to be elsewhere for what ever you are away from home for. It's not somewhere to spend your day....but if you are going to sit in your hotel all day/night why are you away from home? With wifi, comfortable bed, reasonable breakfast and and bar if you need it it's fine as a base for business or pleasure June 30, 2014
Rated 5.0 out of 5.0 by Beautiful views over The Epsom Downs Race course I am sick and tired of having mattress that the wires lay on my skin from other hotels. So we decided to take a chance with your hotel. It was further away from legoland. It had beautiful views across the race course if your lucky enough to have the front veiw you can see them on there horses in the morning. Wow what a view. We was put in the quite side on the 2nd night after staying another night. The first night we stayed 20/6/14 we was put in a quite area where the staff had put out quite signs everywhere. Still the people didn't take any notice, still letting the door bang, our son is in remission from a rare leukaemia, and needs his sleep. Even so we need ours. This was at 11.30pm, I checked to ask if they were going home, and the kind man said I can move you, because they will be staying for a few more days, I said I can't stand it, these are not children. These are adults. So we moved. The room was light, and colourful it was great to have the windows that opened and not stiff to open. The bathroom how clever is that with the doors. You can still go the toilet and have a shower at the same time. That was brillant. The shower water was fab too, always hot too. Just wish there was more tea bags , suger and milk in the room especially for 3 people instead of asking all the time. We will be back next time we go to legoland. The breakfast is good too the only thing is it's a bit to bland in the eggs. The ladies changed them all the time, it was light as u walked into reception. I thought the prices were a bit to much for 2 can's of coke and a bottle of beer, £6. Don't do that to people, no need too. I will be coming back but no need to do that June 25, 2014
Rated 5.0 out of 5.0 by Lovely Stay I would Recommend this Hotel Lovely Hotel opposite the Race Course. No Racing while we were there so couldn't comment on how busy it would be at those times. Lovely Reception Area, Pleasant and Helpful Staff, Food that we had was good, hot and plentiful. Bed was comfortable and the room had everything we needed. Clean Bathroom. Not a huge amount of hanging space but adequate certainly for two people for a long weekend. Pleasantly Suprised as I have paid far more for a lot less at other hotels. June 25, 2014
Rated 4.0 out of 5.0 by personal comfort ideal situation for travelling to other areas and avoiding conjested traffic conditions June 25, 2014
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