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Rated 4.3 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by overnight stay Always a pleasant stay here. We use Epsom Downs every time we visit our son and family who live nearby. The rooms are comfortable clean,quiet and bathrooms excellent. A walk-in shower is such a luxury,most hotels have shower over bath.I don't know why. Breakfast is always a bit disappointing. They obviously don't employ a chef. Everything is provided from a central place like on an aeroplane. Re-constituted scrambled egg,baked beans and sausages. The sausages are uneatable-just awful. However there is plenty of cereals toast,fruit and yoghurt so you don;t go hungry. July 9, 2014
Rated 5.0 out of 5.0 by Great hotel for women travelling alone Very friendly staff, excellent service, pleasant location, and quiet well appointed room. Felt comfortable staying there as a female travelling on my own. July 4, 2014
Rated 5.0 out of 5.0 by Clean and comfortable surroundings The room and whole ambiance were very good. The room was quiet and the breakfast was plentiful, varied and excellent . July 2, 2014
Rated 5.0 out of 5.0 by Great holiday This hotel was clean, tidy and lovely staff. Great location for an early morning walk on the downs. Thanks July 1, 2014
Rated 4.0 out of 5.0 by Comfy nights sleep Holiday Inn Express give what you need for a good nights sleep and ready to go off to be elsewhere for what ever you are away from home for. It's not somewhere to spend your day....but if you are going to sit in your hotel all day/night why are you away from home? With wifi, comfortable bed, reasonable breakfast and and bar if you need it it's fine as a base for business or pleasure June 30, 2014
Rated 5.0 out of 5.0 by Beautiful views over The Epsom Downs Race course I am sick and tired of having mattress that the wires lay on my skin from other hotels. So we decided to take a chance with your hotel. It was further away from legoland. It had beautiful views across the race course if your lucky enough to have the front veiw you can see them on there horses in the morning. Wow what a view. We was put in the quite side on the 2nd night after staying another night. The first night we stayed 20/6/14 we was put in a quite area where the staff had put out quite signs everywhere. Still the people didn't take any notice, still letting the door bang, our son is in remission from a rare leukaemia, and needs his sleep. Even so we need ours. This was at 11.30pm, I checked to ask if they were going home, and the kind man said I can move you, because they will be staying for a few more days, I said I can't stand it, these are not children. These are adults. So we moved. The room was light, and colourful it was great to have the windows that opened and not stiff to open. The bathroom how clever is that with the doors. You can still go the toilet and have a shower at the same time. That was brillant. The shower water was fab too, always hot too. Just wish there was more tea bags , suger and milk in the room especially for 3 people instead of asking all the time. We will be back next time we go to legoland. The breakfast is good too the only thing is it's a bit to bland in the eggs. The ladies changed them all the time, it was light as u walked into reception. I thought the prices were a bit to much for 2 can's of coke and a bottle of beer, £6. Don't do that to people, no need too. I will be coming back but no need to do that June 25, 2014
Rated 5.0 out of 5.0 by Lovely Stay I would Recommend this Hotel Lovely Hotel opposite the Race Course. No Racing while we were there so couldn't comment on how busy it would be at those times. Lovely Reception Area, Pleasant and Helpful Staff, Food that we had was good, hot and plentiful. Bed was comfortable and the room had everything we needed. Clean Bathroom. Not a huge amount of hanging space but adequate certainly for two people for a long weekend. Pleasantly Suprised as I have paid far more for a lot less at other hotels. June 25, 2014
Rated 4.0 out of 5.0 by personal comfort ideal situation for travelling to other areas and avoiding conjested traffic conditions June 25, 2014
Rated 4.0 out of 5.0 by TV stil not working on Ch4 Despite assurances that the "missing" TV channels will be found, when I try to view Ch4 I still get a blank screen. Different room - same problem. "Dear Guest, Firstly I would like to thank you for your continued loyalty to the HIEX Epsom Downs and for your honest and candid feedback regarding the TV system here at the hotel. I am aware that we had a fault a couple of weeks ago, an intermittent problem that took a little longer than we would have liked to be addressed. To my knowledge this problem has been resolved and new equipment installed with no further issues having been reported by any guests. Therefore I was surprised to read that you lost BBC1 only last week. I can only apologise for this and would like to reassure you that I will investigate once again and address it urgently. Thanks again for your feedback. Kind regards M Robinson" June 23, 2014
Rated 4.0 out of 5.0 by Evening meal availability The food choice looked good for the evening meal, I chose a Beef Burger topped with bacon and cheese in a Brioche Burger bun, however when it arrived the bun was a sesame seeded burger bun not Brioche! the burger was tasteless and felt like it had been reheated as did the bacon and cheese. For this meal to be ready in less than 10 mins a would have been impossible to have cooked it from Fresh. All in all a very poor meal and one I would not choose again. June 22, 2014
Rated 5.0 out of 5.0 by Faultless I won't be writing a big review because all I can say is that our stay was faultless - clean room, comfortable bed, aircon that worked, peaceful sleep, good breakfast, efficient, helpful and courteous staff. Excellent stay. June 20, 2014
Rated 5.0 out of 5.0 by Great stay for the Derby We had a great stay here after attending the Derby, pricy, but I would do it again June 18, 2014
Rated 4.0 out of 5.0 by Nice Hotel - if you dont want a TV. I have stayed at this hotel about 50 times in the last 2 years and the TV has worked on only about 25 of the stays. When I mention this to the helpful reception staff I'm told " We will look into it" but nothing ever changes. Only last night, Channel 4 died mid program and this morning it was still dead. It was BBC1 last week! Surely a basic amenity in any hotel room is a working TV? The hotel is perfectly adequate in most other ways, but this issue with the TV's is rather annoying. June 18, 2014
Rated 5.0 out of 5.0 by Great Hotel for short stays. Our stay at the Holiday Inn Express Epsom Downs was very comfortable. The staff were friendly and attentive, the room was very clean and we had a lovely view. Hotel perfectly situated for our visit to the open day at UCA. Would stay here again. June 17, 2014
Rated 5.0 out of 5.0 by Very comfortable stay Have stayed here a few times now and the staff always make me feel at home. Clean, comfortable and functional Express hotel. Set in a lovely location which adds to the experience. June 13, 2014
Rated 5.0 out of 5.0 by Fabulous hotel Many thanks for looking after us last weekend on Epsom Derby Day. Considering the hotel was full the service, staff, room and food were perfect. Very well done. The courtesy car to the course was a brilliant idea too. Pity you dont give out tips on the races too it would have just made the whole thing perfect!! Hope to see you again soon. June 12, 2014
Rated 4.0 out of 5.0 by Everything you expect you get Great staff. Clean and comfortable rooms with lots of space. Breakfast on race days was fantastic. Great pity that the superb bacon is not provided on non-race days. June 12, 2014
Rated 4.0 out of 5.0 by Down at Epsom Down Modern, clean and comfortable hotel. Will use it again when in the area. June 9, 2014
Rated 5.0 out of 5.0 by break nice hotel and a lovely break,hotel was very clean staff were very friendly overall excellent hotel June 3, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Although my stay was short, only 2 nights, I was made to feel welcome. hotel was clean June 2, 2014
Rated 4.0 out of 5.0 by Great place and big rooms I had a great time. Very nice place inside and out. I had a small issue with a shower drain but this would not stop me returning. I would check the shower upon arrival. Chessington is close. The food in the Pub across the road was great. June 2, 2014
Rated 3.0 out of 5.0 by Faulty lock experience We had a strange situation where the door lock was faulty and could not be opened. It was not the lower lock. There was an unusual small one at the top which is faulty and stuck leaving the door only able to open about 1 inch. We finally has to get out of the window. Manager and staff were helpful and Aplogetic though. Manager said he will make 100% refund for the inconvenience. Out kid thinks it's an adventure! We are lucky that we were on ground floors. Other aspects of hotel are ok. They pre authorise the credit card for minibar but there is no minibar or fridge in the room. Breakfast is ok. Hotel menu is limited for dinner and lunch but town centre shops are a few minutes drive away. May 30, 2014
Rated 3.0 out of 5.0 by Sleep quality and variety of breakfast The heating in the room made a buzzing noise all night which kept me awake but other than that ok.cooked breakfast could have had more variety. May 29, 2014
Rated 5.0 out of 5.0 by Delightful! I stayed here for one night with my family as part of a Chessingnton World of Adventure break that we had booked. The location is excellent…nicely buried in the Epsom Downs… very peaceful. The hotel itself also very pleasing and has a very clean modern feel to it. On arrival Imran at the reception went out his way to make sure we were happy and had everything we needed. Very attentive and answering all our questions in a friendly pleasant manner making us feel very welcome. The room exceeded expectations it was more than adequate for a family of three…clean and tidy with a lovely view of the racecourse. The beds were of a good quality and the bathroom again was very clean and of a decent size. Breakfast was included and there is enough to please most people. If I am being picky then perhaps more of a selection of hot foods would have been nice. But that does not take away from the selection that was available. As mentioned we only stayed a night but we would not hesitate to recommend to family and friends and would definitely stay again. Thanks to all the staff who made our stay an enjoyable one. May 27, 2014
Rated 5.0 out of 5.0 by An excellent experience We thoroughly enjoyed our stay. It was excellent value. This was the first time we had stayed at a Holiday Inn but it will certainly not be the last. May 15, 2014
Rated 4.0 out of 5.0 by Bed size and staff performance The bed size is too small for two adults. The staff are very helpful. May 11, 2014
Rated 5.0 out of 5.0 by Comfortable room Excellent room with disabled facilities including wet room. Conveniently situated next to Epsom Downs Racecourse April 28, 2014
Rated 4.0 out of 5.0 by visit at Easter Good location, pretty setting. All staff very pleasant and quality of room , food etc very good. On the down side when we arrrived in dining room many of the empty breakfast tables were not cleared away. We found an empty table and gave it a wipe over with a napkin as no staff visible at the time. When 2 members of staff did appear to clear away etc they proceeded to wipe all the tables, work surfaces, coffee machines etc over with the same cloth-no spraying of cleaning liquid or no bowl of hot water. It did not seem very hygenic. When I mentioned this to the staff at the reception upon departure I was told the cloth had been sprayed before use but I really felt that was not good enough. Would suggest more staff training? April 25, 2014
Rated 4.0 out of 5.0 by Convenient Location Good location, efficient check in, bright and clean. Disappointing that only one chair in a double room, no access to BBC 24 hour news programme,and slow internet. Staff were good (particularly Pearly). April 12, 2014
Rated 5.0 out of 5.0 by Good hotel breakfast no so Stayed here for the night with hubby and 2 children room was clean and bathroom was cleaned. Breakfast was included with our price, wasn't overly impressed went down at 8:45 to be told no croissants, hot option was beans sausage and scrambled egg, not a varied choice but hotel overall was very good would stay again April 11, 2014
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