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Rated 4.6 out of 5 by 251 reviewers.
Rated 5.0 out of 5.0 by great service the hotel front desk person is nice,quick check in and out,the hot breakfast is ok. November 25, 2015
Rated 5.0 out of 5.0 by Good value and great staff We stay in this hotel when we visit our family in Surrey. The location is ideal for us. It is close to our family's home, shopping, restaurants and major highways for access to sights. The staff is always professional and friendly. November 23, 2015
Rated 5.0 out of 5.0 by Fun in Canada From the moment we walked in we were greeted by a very friendly staff. Upon check-in, the attendant offered us a map and a fantastic place for dinner. Breakfast was great the next morning as well as a quick dip in the hot tub. No need was too small for the staff and we enjoyed a five star experience. November 17, 2015
Rated 3.0 out of 5.0 by Good and not so good We stayed here mid-November for two nights. If you have a car it is easy to access anywhere in the lower mainland, just off the freeway and close to Guilford and the Surrey City Centre. Check-in was easy, but no mention of an upgrade. The room with a king size bed was a strange configuration, rather than being designed deep it was wide with the TV off to the side. It had a fridge, microwave, and coffee maker and there were some left over plastic cutlery and dish soap in a drawer. While most of the room appeared ‘clean’ the bathroom still had plastic bottles with remnants of shampoo and hair conditioner as well as a used bar of soap left on the shelf, also there was a swirl of brunette hairs on the shower wall, it made me wonder just how ‘clean’ the rest of the unit actually was There is a nice greenway that the windows looked out onto, so it was a peaceful view, and the blackout curtains did their job. We did lose all power for about 10 minutes on the Saturday evening and having a shower at that time was a bit of a fright, you could not see a thing but was able to fumble to my phone and turn the flashlight on. The breakfast was typical HIE fair but they would let the sausage and egg run out for a while before replacing the trays. I admit that there was a boys soccer team on the Saturday and a girls team on the Sunday (both very well behaved and quiet) but it didn’t appear that the servery was fully prepared. They also ran out of the nice warm cinnamon buns, so they just served them cold, not too long out of the freezer. The hallway carpeting on the first floor was very dirty but the other floors were fine. November 16, 2015
Rated 5.0 out of 5.0 by Great staff and service! I recently spent 10 nights at the Holiday Inn Express Surrey and I was impressed with the hotel and especially the staff. Andy (front desk) went out of his way to be courteous and helpful throughout my stay. Other front desk and housekeeping staff also very friendly and a refreshing change from some other hotels. Beds were very comfortable and the entire hotel was very clean! Well done HIE Surrey! October 27, 2015
Rated 5.0 out of 5.0 by Great place This was a quiet place in a busy centre of Surrey. Great staff willing to go above and beyond for its guests. Will stay again. October 22, 2015
Rated 5.0 out of 5.0 by great for families passing thru vancouver kids loved the pool breakfast in the morning is a great perk clean and reasonably place to stay super close to highway 1 October 22, 2015
Rated 5.0 out of 5.0 by great value and convenience very friendly front desk staff who were very attentive. Great value and a very convenient location! October 20, 2015
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