Rated 4.3 out of 5 by 54
Rated 5.0 out of 5.0 by Sclark Great Staff and very accommodating to all our needs!
We had an excellent experience at this hotel and we extended our stay from one night to three nights. When I called the hotel to see about the availability of rooms, specifically staying in the room we were already in, they went above and beyond to make this possible. They greeted us by name and were always smiling. Rooms were extremely clean and very comfortable.
August 16, 2014
Rated 5.0 out of 5.0 by Karenapci Great location and comfortable stay
While on a business trip, the room was very comfortable and close to my training facility. I was able to come back to my room relax and go online to finish my day.
August 15, 2014
Rated 4.0 out of 5.0 by KTC01 Large Group Traveling
I recently stayed at this property for three nights as part of a large group of people. We had reserved one of the suites with two queen beds and a fold-out couch. The day prior to arriving, I called the hotel to confirm they had the reservation and that they had the correct number of people in our party. The woman who answered the phone was very pleasant and confirmed all of the details. I asked her to please have additional towels put in the room due to the number of people, and told her that we'd be a late arrival. She stated she would make a note of that in the system and that they would go ahead and fold out the couch bed and put on the linens so it was ready when we arrived.
We finally made it to the hotel around 11:00pm. The gentleman at the front desk, while polite, stated that we would have to put the linens on the fold-out bed ourselves. He then proceeded to hand me a giant white garbage bag that he said were the linens. During the check-in, there was no mention or acknowledgement of being an IHG Rewards member, other than the standard key folder with your point balance. Once we got upstairs to the room, we emptied the bag and got the couch bed ready. We quickly realized that they hadn't put the extra towels in the bathroom as promised. We went back downstairs and got the additional towels we needed.
During the stay, we left the "do not disturb" sign on the door, so I can't speak to the quality of the housekeeping during the stay. The breakfast each morning, while limited, was always delicious and promptly ready and available. The area near the hotel has plenty of dining options, and we spent very little time in the actual room. The couch bed was okay for a single night's sleep, but after three, some of our backs were hurting. The regular beds were quite comfortable.
Overall, I would recommend this property positively to anyone in the area that is traveling through and needs a nice, clean, comfortable place to stay.
August 13, 2014