Rated 3.4 out of 5 by 70
Rated 2.0 out of 5.0 by Alex36 This is IHG?
Was not really impressed by this hotel stay. Have definitely expected better.
Hotel staff was really friendly, but:
- Outdoor sign not illuminated, almost missed the exit (can happen)
- No Priority Check-In (no big deal)
- Carpet in room was not vacuumed (should not happen)
- Burger and fries from previous guest still in the fridge (should really not happen!)
- No space in breakfast room to sit, so smaller breakfast to go in the hotel room (hmm, bad start of the day....)
November 19, 2013
Rated 5.0 out of 5.0 by BellaItaliana34 Wicked Awesome Hotel!
The best option in Southern Massachusetts. Great location, great amenities, pleasant atmosphere, delicious breakfast, comfortable and very clean. The staff was extremely nice and accommodating. We couldn't have been happier or more relaxed. We look forward to our next stay!
November 14, 2013
Rated 2.0 out of 5.0 by maggie17 bad service
The eggs were the most disgusting eggs I have ever had!!
No fruit? really ?
On the morning I was to check out there was no hot water, I only left enough time to get myself ready and leave and when I reported the problem they gave me an attitude, told me I should have called earlier and just told me that the hotel was very full and it couldn't handle the need. NO APOLOGY! just excuses. I had heard other people in the breakfast room having the same complaint. I asked if there would be a discount and they very reluctantly gave me $20. never been to a hotel that treated a situation like this before.
November 7, 2013
Rated 1.0 out of 5.0 by Business1234556 Shocking
I travel every week so I stay at a different hotel every week and have never had a terrible experience until now. I couldn't believe how dirty the room was the sheets weren't clean the pillowcases were in change because there is hair all over them and the carpet had so much dust behind the nightstands and under the desk it was actually gray! The man at the front desk was very nice and did change my room however the new room wasn't much better it was a little bit cleaner but even at the breakfast station they had no pancake mix there were no cinnamon bun muffins and I was working on my computer in the breakfast area after 9 AM and the girls shut the lights off on me this is not a hotel I would recommend
November 3, 2013
Rated 4.0 out of 5.0 by TomYKK61 Swansea Holiday Inn stay 10-29 - 10-30
I like this hotel because of its location to my business travels, cleanliness and staff's hard work. Being close to vacation spots, it would be an ideal location for a family to stay during vacation as the value is there all year long. Several restaurants are close by, just a few miles east or west on the Interstate.
November 3, 2013
Rated 4.0 out of 5.0 by Richard152 Thin walls
Although the rooms had thin walls, so it was a bit noisy, the location was good for Rhode Island and Cape Cod. A bit crowded at the weekend for breakfast but everything clean
October 27, 2013
Rated 3.0 out of 5.0 by BillCT Ran out of hot water, hot tub not working.
We picked the place because the place and we wanted was booked and we've previously had good luck with HIE in Brattleboro VT.
First problem in this fairly new hotel (street address doesn't even show on my GPS) was the whirlpool, which was a reason we chose it, was out of order. I did not care for the long hairs in the bathtub that were not ours, but the worst part was the hot water turned luke-warm while I was showering.
Nice room, nice bed, and typical HIE breakfast.
October 23, 2013
Rated 1.0 out of 5.0 by Walnutz Horrendous experience!!!
First I arrived at the hotel to find that the reservations I had made for a two queen bed room were changed on the hotels behalf to a single king room with a sofa bed. After the one and only employee behind the desk told me that reservations don't reserve a specific room I made my way to the room and discovered the sofa bed with a 2" mattress had no bedding. After ripping the room apart like I had a search warrant looking for bedding I returned to the front desk where 20 min later the clerk procured me some bedding. By the time I made the sofa bed with the crib sheet that didn't cover half of the mattress it was after midnight. The breakfast was gross. The only edible food there was the fruit loops. The only other experience I had that I can comment on was the pool area which was dirty and you apparently had to bring your room towels down with you. Never had a negative experience with a holiday inn express prior to this one.
October 22, 2013