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Rated 3.9 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 Great Front Desk Service As I arrived around 1:20Am on Monday - I was greeted by a young lady name Amanda and she display an exemplary form of customer service, going above and beyond in making my check in easy. Please know that I came from South VA driving and it took me 9hrs to get there. As I was checking in, she notice that my corporate office did not do the corrected due diligence to get my reservation properly and paid for, she then took charge in getting all information necessary from my corporate to make it easy for me, as she notice how exhausted I was from my long journey. Folks, this is the reason that Holiday Inn @ Swanse MA sets you apart from any other Hotel in the area. I'm planning to come back on Dec 1st and stay for another week due to my job and looking forward staying at your location again. Know that there is many Hotel in the area but the salt and season, as the GREAT CUSTOMER SERVICE delivery from Amanda will not deviate me to go anywhere else. Thank you again, Sincerely, Lino G. November 23, 2014
Rated 5.0 out of 5.0 by Business Traveler Nice and convenient hotel. Only 15 min from downtown Providence. Staff very friendly. November 15, 2014
Rated 5.0 out of 5.0 by Great experience from check-in to check-out Jacqueline made our stay a comfortable and relaxing experience. November 13, 2014
Rated 5.0 out of 5.0 great service room is clean and nice. breakfast is good. stuff in hotel is always there to answer your questions. November 12, 2014
Rated 5.0 out of 5.0 by Great Hotel We were welcomed by Jacqueline at that moment I knew my time there would be awesome. She took care of all are needs and then some. The room was beautiful and spotless great housekeeping. The pool was crystal clear and heated, the hot tub great too. My wife and I truly had a memorable time and will stay again. Thank You Jacqueline. November 12, 2014
Rated 4.0 out of 5.0 by Five nights in Swansea/Providence We enjoyed our stay in the Providence area and our lodging at your hotel. The people at the hotel were great and the facilities were satisfactory. The discounts given to guests dining at Kent's Restaurant were much appreciated and the food at Ken'ts was very good. We dined there three times. There are not many good restaurants in the immediate area of the hotel and this is one deficiency of its location. Avoid the large Chinese restaurant down the road at the main intersection near the Dunkin Donuts The free breakfasts at the hotel had one important deficiency: too many sugary cereals meant for children. Also the TVs in the guest rooms were not high definition and the sound was poor. I like to read before retiring in the evening but the lighting was too dim. for reading. Nevertheless, I would not hesitate to stay here again when I am in the area. November 8, 2014
Rated 3.0 out of 5.0 by Key issues I had constant issues with one or both of my room keys not working properly. They were swapped out and/or reprogrammed 4x within the first hour I arrived, and ultimately only one worked. The maintenance person tried to swap out a battery pack for the door lock, but to no avail. Additionally, there were candy wrappers and grape stems/vines in the room from previous occupants in between the furniture. It did not look like the room cleanup was as thorough as it could be. Overall the experience was average and the quality was average for the price. November 7, 2014
Rated 5.0 out of 5.0 by Clean room The room was comfortable, clean, and inviting. The hotel staff was great. The breakfast could have been better. November 4, 2014
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