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Rated 3.9 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Friendly, courteous staff Our stay was comfortable and we found the décor very nice and the beds comfortable. We were traveling with other relatives and our request to be placed near each other was honored. The complimentary breakfast was more than I expected. One of our rooms had an extra area set up like a sitting room, so we were able to congregate there to visit. Although our stay was to attend a funeral in Fall River, the Holiday Inn Express made our stay enjoyable. October 17, 2014
Rated 5.0 out of 5.0 by Happy With Jess I have stayed at this hotel many times and have always enjoyed my stay. Jess is the most pleasant and accomodating person I have ever meant in my travels.I stay in hotels 3 to 4 nights a week and deal with allot of people at different hotels. I totally enjoy going to the Swansea Holiday Inn because I know if I need anything and Jess is around she will do whatever it takes to make sure I'm satisfied. Holiday Inn should recognize they have a very valuable employee. Mark M. October 16, 2014
Rated 5.0 out of 5.0 by Swansea, Fall River, Providence Great Tweener stop if you want to be in Fal River or Providence in minutes. October 11, 2014
Rated 4.0 out of 5.0 by great customer service I stayed for one night, room was clean and comfortable; comfortable friendly staff October 7, 2014
Rated 5.0 out of 5.0 by great place to stay we had a great stay at this hotel. The room was clean and up to par and the staff was friendly. Loved having the free breakfast each morning and the cinnamon rolls were awesome! This was our second visit and we will return when visiting family. October 4, 2014
Rated 5.0 out of 5.0 by Nicest Property & Excellent Service First let me start by saying How Helpful Jessica at the desk was. She handled everything for me and also for others from what I witnessed. I also spoke with the owner Carolyn V. Who was also very accommodating. The outside is kept up very well, I didnt have to worry about webs & such above my head, under the overhang, or outside our room window when we wanted to open it slightly. The room itself was huge and neatly arranged. Vending machines on each floor with alot of choices, and drinks, Not just sodas. Along with an inside pool, which we sadly missed do to our own schedule. Above all my reasons for coming back will be the Customer Service and friendliness. Even the housekeeping and maintenance would ask How My stay was going when passing by. September 24, 2014
Rated 4.0 out of 5.0 by feed back Nice hotel, However bathroom fixtures need attention and floor tile was loose. Breakfast attendant was late in getting bar set up. Everyone was very helpful and courteous. It was a convenient place for me to stay. September 24, 2014
Rated 3.0 out of 5.0 by Housekeeping fail! Turned down the beds to discover cookie crumbs, hairs and wadded facial tissues under the sheets! Saw dirty laundry on the floor in front of the washing machines. Neither supports confidence in overall cleanliness. Mildew appeared to be growing at the junction of the tub and ceramic tiles (green and black something?) - BUT front desk was EXTREMELY rapid to respond and changed our room. Plpeasant stay from then on! September 19, 2014
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