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Rated 3.5 out of 5 by 77 reviewers.
Rated 3.0 out of 5.0 by Comfortable but ... My stay was comfortable but I was surprised that I had a five night reservation and was put in a room that didn't have a microwave. I did not notice this the first night as I got there late and left early for work, the second night when I noticed there was no microwave I called down and was told I can either use the one in the lobby or have to switch rooms, I had already unpacked and didn't want to go through the trouble. I was a little disappointed that they couldn't just bring one to the room for a couple of nights. On the other hand the room was clean and the staff friendly and it was a good location for work. Only other thing is that the pool is under construction. February 10, 2014
Rated 5.0 out of 5.0 by Relaxation stayed here for 3 nights and absolutely loved it ! The staff was amazing , greeted me and my family everytime they saw us ! The room was nice and clean . We felt comfortable staying here ! I do wish the prices were a little cheaper it does get rather costly , made a nice dent in my wallet lol ! we are now planning another weekend stay :) see y'all soon !! February 5, 2014
Rated 5.0 out of 5.0 by Clean and comfortable! The price was absolutely reasonable, the rooms (and more importantly bathrooms!) were clean and comfortable, the WiFi was fast, the staff friendly and efficient, and the continental breakfast was surprisingly good. The only negative comment is the sound carriers in the hallway in the evenings/mornings when people are coming and going and doors are slamming. But that is a little complaint compared to the quality of the hotel. Overall, what a great stay! January 6, 2014
Rated 3.0 out of 5.0 by Great room but poor cinnamon buns Plus: The room was very nice (I got a free upgrade as a Platinum member), location was close by to the mall, various restaurants, and my business, and convenient to the interstate for the trip back to the Providence airport. Con: One thing I look forward to when staying at a Holiday Inn Express is the cinnamon buns served at breakfast. Both Monday and Tuesday mornings of my stay, however, the buns were stale and barely edible, and the bacon overcooked and crumbly. (I checked out too early for breakfast on Wednesday) I mentioned this to the desk clerk at checkout. I didn't know it until just now when filling out my expense report that I was given a credit on my bill, so add that to the plus side of the ledger. January 3, 2014
Rated 4.0 out of 5.0 by Good stay Stayed for 3 nights. After first day, room attendants did not replace used coffee or cups. Had to ask front desk for these. Also did not replace all used towels. Second person in the shower would run out of hot water no matter what time of day. January 1, 2014
Rated 4.0 out of 5.0 by Large, nice room and great service. Whenever we visit family in Massachusetts, we stay at the Holiday Inn Express, Swansea - great location near shopping, restaurants, churches, post office, etc. We always have a large room, which includes a sitting area with a loveseat, as well as a breakfast area with chairs. We utilize the refrigerator and microwave and really feel at home in our room. The free breakfasts are wonderful and service is great - all for a resonable price. Personnel always greets us with a smile. I would recommend this hotel to anyone. My only disappointment was that when I went to find something I dropped under the bureau, I found it to be terribly dusty and had a few articles from other guests under it, i.e., child's paper drawing and a pool game ball (yellow). Also, the bathroom grout could use a little professional cleaning. December 30, 2013
Rated 5.0 out of 5.0 by No real problems or complaints Everything was fine the only issue was ABC TV did not come in . December 23, 2013
Rated 2.0 out of 5.0 by This is IHG? Was not really impressed by this hotel stay. Have definitely expected better. Hotel staff was really friendly, but: - Outdoor sign not illuminated, almost missed the exit (can happen) - No Priority Check-In (no big deal) - Carpet in room was not vacuumed (should not happen) - Burger and fries from previous guest still in the fridge (should really not happen!) - No space in breakfast room to sit, so smaller breakfast to go in the hotel room (hmm, bad start of the day....) November 19, 2013
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