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Rated 3.8 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by A peaceful getaway We really enjoyed our weekend in Swansea. The hotel is easy to get to and the decor is beautiful. There is free wifi that was easy to access. All of the staff was friendly. The pool is small but clean and there's a spa, which we enjoyed. There was a hot breakfast that included scrambled eggs, biscuits, and gravy. We wish that fresh fruit had been offered. The hotel was clean and our suite was quiet. My only issue was that our room was dimly lit as 2 lights didn't work. We'll definitely return to this Holiday Inn Express! March 1, 2013
Rated 3.0 out of 5.0 by very clean and modern hotel Hotel was very clean and modern. Rooms were great size and bed was very comfortable February 11, 2013
Rated 2.0 out of 5.0 by poor Services Normally on my stays i don't get my room clean everyday ,but when i do i expect a complete job. Had to skip breakfast because it was prepared late. February 5, 2013
Rated 5.0 out of 5.0 by Nice Hotel in an area with few rooms Nice Hotel in a quiet area where the closest competitors are in Providence with much higher price tags. If you are looking to stay in Providence, but don't need to be in Prov when you sleep, I would definitely try here. January 3, 2013
Rated 5.0 out of 5.0 by Upscale Property amd Gerat service at Great Price The lobby with 3 story ceiling and artistic painting on the ceiling and nice "living" room. Front desk staff is very friendly with great services by offering tips to Providence and help on pinting boarding pass. A newer property with great price. December 4, 2012
Rated 5.0 out of 5.0 by Wonderful stay We highly recommend this Hotel. The staff was excellent and room was larger than we expected. It was nice to be greeted everytime we went through by the friendly Lobby staff. Our room was clean and very comfortable in every way. Slept like a "baby". If we are back in this area again (this was our 3rd visit) we will definitely stay here. November 29, 2012
Rated 5.0 out of 5.0 by Texas Traveler I have stayed here before and came back for the excellent customer service. Jerry at the front desk took the time to help a fellow traveler to join the Priority Club and made an excellent suggestion for dinner at a local Italian Restaurant. During my 2 night stay, the front desk greeted me when I walked through the lobby and showed concern that my needs were met. I will stay at this hotel again when I am traveling in the area. Thank you. November 26, 2012
Rated 5.0 out of 5.0 by terrific staff, nice facilities The staff is friendly and thoughtful. They go out of their way to make your stay enjoyable. The facilities are quite nice especially for an Express. My only real complaint is the lack of sound proofing. You can hear tv's from surrounding rooms and neighboring guests conversations. i would recommend the hotel despite the insulation issues. November 25, 2012
Rated 5.0 out of 5.0 by Staff The staff is the best of any hotel I have ever stayed. I always make a point of staying at this holiday inn when I'm in the area. I stay approximately once a week Pere, Pierre, josh and the manager Derek really are a pleasure November 15, 2012
Rated 5.0 out of 5.0 by exemplary staff at Swansea Greeted by Phear at the evening desk. Brightened my mood considerably. All staff members and on duty management and staff were wonderful! November 3, 2012
Rated 5.0 out of 5.0 by fantastic room and service I booked two rooms at your Swansea property and was just blown away by how large and well appointed the rooms were and I was also impressed by the lobby. Jackie and Pear are exceptional young ladies and great representatives of your organization. I have stayed at Holiday Inn Express locations across the country and the Swansea experience stands out as the best yet. October 29, 2012
Rated 1.0 out of 5.0 by Noisy AC / Heat system and hot water Sounded like some one tapping on a pipe with a metal object at about 4:00 AM and continuing the rest of the night. It appeared that the staff knew that there was an issue with the hot water, as in "There is a problem and we have no hot water" in the morning. It would have been better to inform us so we could have chosen to stay elsewhere. October 28, 2012
Rated 5.0 out of 5.0 by GREAT!!!!!! Room was clean,large and comfortable. Staff went above and beyond to make our stay wonderful. It's hard to believe customer service is alive and well. Way to go!!! October 26, 2012
Rated 5.0 out of 5.0 by Love this hotel Everytime I visit this location I am treated with the high quality of service I've come to expect from the Holiday Inn franchise. The receptionist's are always attentive and happy. Thanks for always making my experience a great one!!! October 25, 2012
Rated 5.0 out of 5.0 by Great stay in Swansea Great location in relation to Boston, Foxboro and Providence, RI. Clean room and property. Nice selection of hot and cold breakfast items. We would select this location for future stays in this area. October 21, 2012
Rated 4.0 out of 5.0 by Reasonably good place to stay With all of the high priced hotels that are disgusting in the area this one was a welcomed change. The staff was friendly the room was comfortable and clean. October 17, 2012
Rated 2.0 out of 5.0 by Not very accomodating I am working in the area and I will be staying at a hotel for the next year. The management seemed unable to handle reservations or room requests very well. They were not willing to do anything other than check you in and bill. Also, I have never received Priority points since first staying there on September 4, 2012, because, according to the manager, "Your reservation were made with your first name listed as your last." That was 2 weeks ago and it still hasn't been corrected. I have moved to another hotel and don't plan on going back to this or any other Holiday Inn property. October 16, 2012
Rated 4.0 out of 5.0 by Comfortable room and great service. Will visit again. This hotel is so clean, confortable from the lobby to the rooms. Front desk staffs are polite, nice, and very helpful. Coiffee and cookies are available any time. Breakfast is good with lot of choices. We will stay in this hotel again if traveling in this path. October 13, 2012
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