Rated 4.3 out of 5 by 157
Rated 1.0 out of 5.0 by Jackie278 Terrible, no wifi, can hear other rooms unzipping their suitcases
I thought Crown Plaza was a high-end brand, but this hotel was horrible. No wifi and the wired internet they said worked did not. The rooms are decent, but nothing really to write home about and the views are absolutely terrible.
The rooms are surprisingly poorly sound-proofed and we could hear people in the rooms next door unzipping their suitcases. Weird .
March 19, 2014
Rated 5.0 out of 5.0 by rynnie Excellent hotel!
I spent a weekend there for a convention, and was so pleased with everything. The rooms are quite large and very pleasant, the hotel staff were all great, the breakfast buffet was tasty (omelette station!), and the hotel is very convenient to a local mall with an awesome retro game store, and tons of food options. I look forward to my next visit.
March 14, 2014
Rated 5.0 out of 5.0 by Duncan42 Great Conference Venue
We were there for a conference that utilized the entire hotel. In fact, they arranged for overflow rooms in a nearby hotel as well.
The staff and arrangements could not have been better. Clearly, this was not their first time doing this. There were continuous shuttles to and from the overflow hotel. All training and presentation rooms were prepared perfectly. Food service was modified from their normal menu and schedule to accommodate conference goer's need for reasonably quick food (times expanded, quick serve room set up, buffet added to the main restaurant menu).
Convenient location near the highway, airport and train made transportation a snap.
Parking was also set up both for those staying at the hotel and those just coming in for the day.
March 13, 2014
Rated 5.0 out of 5.0 by Phaedranne Wonderful Hotel!
I cant say enough good things about this property. Every single employee I encountered on the property was unfailingly polite, kind, helpful and smiling. The room was spotless, and the restaurant food and service was incredible. I would stay here again, in a heartbeat, and would recommend it to anyone staying in this area.
March 12, 2014
Rated 4.0 out of 5.0 by James H. Very Nice
I have stayed here several times. It is a nice hotel. The girls at the front desk are very nice. On this occasion I arrived a few hours early for check in. I called and they said I could check in early. The staff was very accommodating. I will come back whenever I am in town.
March 8, 2014
Rated 5.0 out of 5.0 by Hank W. Excellent service; very comfortable room
My first (and only) stay at the Crowne Plaza in Warwick RI was Feb 21 thru Feb 23. The fact that I am taking time to post this brief review is in itself indicative of my satisfaction with my experience there.
The service, no matter which of the staff I encountered, was outstanding.
My room, too, was quite comfortable, but the friendliness of the employees is what made the weekend special.
I would recommend this hotel to anyone.
March 7, 2014
Rated 5.0 out of 5.0 by FrankieD Top of the line
A very accommodating hotel; reasonably priced,with ample elevator service, a large parking area, clean rooms with marble tile in tub and bath area. Also, the wi-fi was included with easy access code presented upon check-in. Further, the common area was beautifully decorated with assorted sconces and a warm torchlight theme throughout. Congenial staff attended to my needs in a chore less manner. Definitely, a top notch operation "Par Excellence"
February 26, 2014
Rated 3.0 out of 5.0 by vickiib warwick special
there was a spot on the carpet it ws hard to control the heat when the heat was on it was noisy the bed was lumpy and the pillows were hard the food was aweful the service good
February 26, 2014
Rated 5.0 out of 5.0 by Michelle S Comfortable bed and great ambiance
The beds were very comfortable, the room very clean, the shower was awesome! We were there for a conference and there were many areas to go and just sit and plenty of room to move around. Ample meeting space as well.
February 26, 2014
Rated 5.0 out of 5.0 by magikalmay great stay
We stayed for Temple Con, a gaming convention, and the service was fantastic, everyone was very helpful. My only complaint is that we had ordered breakfast room service and we set the tray out in the hall in the mid morning and it wasn't picked up till the room service staff came on after 5p. Otherwise I would stay again and recommend this hotel to family and friends.
February 14, 2014
Rated 5.0 out of 5.0 by Bonnieroo555 Great hotel but even better people!
Kaitlyn in the Reservations office is awesome! Thank you for everything!
February 12, 2014
Rated 4.0 out of 5.0 by ssmamabear treatment was incredible
This weekend was wonderful. Even though everyone was very busy because on the convention every staff member went out of their way to help anyone that ask a question. Trust me there were tons of question. Every person answered with the attitude of making sure the customer was happy and taken care of. Even if it meant that they waited for our friends to show them which restaurant we went to. That showed me true customer service.
As the AFG Chair person I feel comfortable having this convention at the Crown Plaza in Cromwell CT.
January 6, 2014
Rated 3.0 out of 5.0 by Cordsy NO HEAT
The heat in our first room was not working. After trying to fix it, they couldn't fix it. They moved us to a smaller room and the heat did not work that great in that room either. (January)
January 5, 2014
Rated 5.0 out of 5.0 by Gennabean King bed
My husband and I stayed at the crown plaza, in Warwick on NYE for a wedding !
I was impressed with the rooms, and thought they were very nice!
However, I made reservation to stay at your hotel back on November 11,2013. On my reservation I booked a king room! When we checked in we got 2 double beds? I do understand that you had 3 weddings going on and your hotel was completely sold out, but you should have planned the rooms accordingly to who booked first. When my husband and I stay over night we always like to stay in a King! It was just disappointing that we didn't get the king bed that I had booked almost two months ago!
January 5, 2014
Rated 5.0 out of 5.0 by phstnr great staff and customer service
Beautiful hotel with great service. The only negative i have to say is the beds are not that comfortable. I guess thats a big deal in a hotel but overall this hotel was great
January 3, 2014
Rated 5.0 out of 5.0 by psrees1962 Great Airport Hotel
If you are staying in providence this hotel is 5 min. away and there is no airplane noise the property is very well kept up with all the modern conveniences. The lounge is very relaxing, the king rooms are comfortable. My wife and I would definitely recommend this hotel.
December 24, 2013
Rated 5.0 out of 5.0 by Taina2013 Quiet
Quiet Hotel. Very restful Food in hotel-expensive!
November 20, 2013
Rated 3.0 out of 5.0 Poor service; room service prices are outrageous
I stayed at the hotel for my wedding weekend. On the morning of my wedding, I went to the front desk to get the room key for the bridal suite and I was told that I did not have a bridal suite although I had paperwork indicating that I had reserved the suite. After 15 minutes of discussion with not so friendly front desk staff (and with the bridal party waiting outside of the suite), the issue was resolved and I was given the key to the suite. I ordered breakfast (home fries, bacon, bagels, fruit, coffee and O.J.) for 15 of us and it came to $448.00. I was astonished by this price, which did include service fees and gratuity. I though that after having brought so much business to the hotel, via myself and my wedding guests (via room rentals for up to 3 nights, attending the bar for 2 nights, and purchasing a buffet from the after party menu at Alfred's) , I would have been given some sort of discount or group deal for the breakfast. I spent less money on the after party menu. It is absolutely ridiculous to be charged $25 for a caraf of orange juice! I was even charged for a glass of orange juice which was brought to me in error. Needless to say, this was unnecessary stress that I did not need on my wedding day. After playing phone tag with the assistant manager over a course of 2 weeks, I was finally told that he did not feel as though the hotel owed me anything. I am very disappointed.
November 18, 2013
Rated 4.0 out of 5.0 by marident Attended Conference
I attended a conference at this location. My room was comfortable and well-decorated. However, the heater made a lot of noise when it came on, so I had to turn the heat down during the night so that I could sleep. Also, the heater is directly below the curtains, so the curtains billowed from the heater air. This doesn't seem cost effective to have the heated air go behind the curtains. Also, it would have been nice to have a comfy arm chair and foot rest to read all of my conference materials instead of having to sit in bed. There was a desk, but after a long day, it's nice to have a comfy chair to sit in. I ordered room service and they arrived when they said they would, and the food was good.
November 18, 2013
Rated 5.0 out of 5.0 Friendly front desk staff and very comfortable stay at hotel.
We chose to have our wedding ceremony at the Crowne Plaza. The young lady at the front desk immediately greeted me and answered all of my questions. She offered us complimentary tickets for breakfast - which we enjoyed.
The room was very comfortable with the king size bed .... other than my husband and I disagreeing over the temperature in the room :-)
I would definitely recommend staying at the Crowne Plaza to anyone. We live in Rhode Island so we regularly see the hotel off the highway. It will hold sweet memories for us.
November 13, 2013
Rated 3.0 out of 5.0 by charlie123456 Disappointed this time around
Unfortunately was disappointed staying at the Crown this time around. Had requested a certain room six months prior to our stay and still did not get it. My daughter had requested none of her family be on the same floor as her as it was her wedding night.....many family members where booked all around her room..upsetting to her. Our son had to report very disorderly conduct of the room next to him three times even though it was the wee hours of the morning before anyone acted on his calls. Many people were unable to sleep that night because actions were not taken after the first calls made. Disappointed in our stay as this was suppose to be a special time for our family and instead it was more stressful!!!!
November 6, 2013
Rated 5.0 out of 5.0 by DoubleD123 Great Hotel
I went for a conference, and expected the Crowne to be the same average hotel. It isn't! I made my husband promise to take me back for a romantic weekend. Great atmosphere, great staff, great rooms. Even the food was excellent.
November 5, 2013
Rated 5.0 out of 5.0 by Wojo1 Clean and personable
They were ready and expecting us when we arrived. The room are very clean and the beds made for a great night sleep. We pre-ordered room service for the A.M. and it was very late. In fact we called to have it rushed since we were on a time constraint. The staff were great and helpful.
November 4, 2013
Rated 1.0 out of 5.0 by rocky10 Average hotel with great shuttle service
Overall experience not too good. In fairness, the staff was good enough. Hotel rate was high but booked at the last minute. Biggest complaint was that the hotel was absolutely over run with kids. Running up & down the halls, slamming doors. Couldn't even get into the eating area for breakfast so left early for the airport to get breakfast. Maybe they should convert to a kids camp???
October 23, 2013
Rated 5.0 out of 5.0 by SweetDreams Great service and amenities
I had a very late arrival at the Providence airport and the Crowne Plaza offered exactly what I needed after a long day - a shuttle pick up, a short distance, quick check-in and a comfortable room and bed to rest. My only snag was the vending machine with ice cream treats, which really got me excited on seeing it, didn't work. Guess I didn't need ice cream so late. They also didn't recognize me as an IHG Rewards Club Member - I hate that when it happens...
October 17, 2013
Rated 5.0 out of 5.0 by DGB36 Highly recommended
I have been staying at this motel for the past 5 years...always enjoy my stay! Staff n cleanliness, great food at the inside sports bar...Alfred's!
October 16, 2013
Rated 5.0 out of 5.0 by 1Anjell Beautiful Hotel!
Hotel is beautiful, a completely wonderful experience.
October 16, 2013
Rated 5.0 out of 5.0 by Aprilwol Stay
Great experience. This hotel had very clean rooms & extremely comfortable beds.
October 13, 2013
Rated 5.0 out of 5.0 by HeidiThomp Vacation Stay
Hi work for the airline industry and frequent hotels approximately 20 days a month while working. I have stayed at the Warwick Crowne Plaza at the Crossings on a few ocasions with my family while on my free time and have always experienced exemplimantary customer service from any employee of that hotel and their service has always exceeded my expectations which is greatly appreciated !
October 13, 2013
Rated 1.0 out of 5.0 by Richard1111 Many problems in room
Air conditioning system when on vibrated the floor and was extremely loud.
When checking in asked if we had a King Bed and was told yes. I pointed out that the receipt said two doubles but she insisted it was a King. When we arrived at room it was two doubles. We had to wait for someone to come with keys to new room with King.
When arrived at new room door lock had a problem that when opened it was stuck due to the dead bolt coming out when it shouldn't have. So every time we entered the room we had to try several times to get in and leaving was the same. When we were shown the room you would think that someone would have reported this problem and the other problems in the room and get them fixed. I would assume those problems still exist and many more guests are going to be disappointed.
Magnifying mirror in bathroom didn't light. When asking the person at desk they said they knew it didn't work but still did nothing about it.
I find problems like these to be the fault of poor Management.
October 10, 2013