Rated 4.3 out of 5 by 113
Rated 3.0 out of 5.0 by Savannah5 Sorry, we don't remember you
I have stayed at this hotel many times. I have explained my unique needs many times. And everytime I come, the staff does not know me.
I know there must be records to show how many times I have been to this hotel.
Even after explaining my unique dietary restrictions, it is ignored. The clerk offers me an appetizer at the hotel restaurant after I have just explained my severe allergies to her.
Th location is excellent and the rooms themselves are a pretty good size.
June 25, 2013
Rated 2.0 out of 5.0 by StarrJ Late Night Party
We recently stayed at The Crown Plaza in Warwick- The hotel was nice, the room nice, the bar in the hotel was great~~What was not great, however, is that on the third night of our stay, there was a large tent outside of our window, and a huge wedding was going on. . .complete with very loud music! The music continued until just after MIDNIGHT! We called the front desk, and their solution was to offer us free breakfast!?! We were travelling cross-country the next morning, and had two small children with us~~I would think that if the hotel is booking an event like this, they would leave the rooms in front of the tent vacant for the night of the party. . instead of having an entire wing of the hotel up until all hours listening to loud music. . . not impressed. won't be back
June 22, 2013
Rated 5.0 out of 5.0 by softballdad1955 Hotel stay for softball tournament
Very nice hotel, I was surprised at the appearance.
Need bigger beds, recomment two kings instead of queens.
Grounds were very well kept.
Close to a wide variety of shops and malls.
Need to put small friges in the rooms.
I would definately stay there again in the future.
June 21, 2013
Rated 4.0 out of 5.0 by Me57 spacious room, comfortable bed
very spacious room, missed: a safe.
Would have liked a fridge and a microwave.
Staff pleasant and helpful, waiters in the restaurant very very nice.
June 14, 2013
Rated 5.0 out of 5.0 by Chargefisher Great location & comfortable room
Hotel was very well located to our needs room while comfortable needed additional mirrors separate from bathroom area inside room. We were on 4th floor overlooking tented courtyard. Aside from loud music from party that evening. We enjoyed our stay. Pool is advertised as heated indoor i went shopping to nearby mall for swim shorts only to find it was surprisingly cold than I expected.
May 25, 2013
Rated 5.0 out of 5.0 by sleepingIn I would recommend
room was nice - alfred's lounge was nice to go to for late night drink; we have eaten there before and food was good too.
only negative was buffet breakfast - not a lot to choose from, had to wait to have food replenished; and had to hunt down a waitress for coffee - not a good thing when you are looking forward to a cup of coffee 1st thing in the am.
May 24, 2013
Rated 5.0 out of 5.0 by BballMom Great Room/Great Beds
Very happy with the room size and extremely comfortable beds and many pillows made for a good nights sleep. The staff were friendly and helpful. Kids loved the pool and were allowed to play and have fun. Easy access from highway. Very impressed with hotel and highly recommend.
May 17, 2013
Rated 1.0 out of 5.0 by RRCCOL Do not stay here if you want a good night's rest.
Stayed at the hotel while a party was going on in the next room. I complained at the front desk and was informed they would handle it. The hotel never sent anyone to stop the noise. The party ended at 4:00 AM. When I informed the front desk later their only response was "Oh". I followed-up with Crowne Plaza Corporate. They responded to my note and indicated that they sent my complaint to the Warwick management team. A follow-up with Corporate has indicated that Warwick has the complaint and I would not hear from them. Now that is customer service!
May 8, 2013
Rated 5.0 out of 5.0 by Kasabu Pet and people friendly
I enjoyed the stay and knowing that my dog was welcome was very freeing.
April 28, 2013
Rated 5.0 out of 5.0 by ACMay Great experience
I highly recommend this property. That staff was wonderful. The room and amenities were great. In the area often, will always stay here.
April 26, 2013
Rated 5.0 out of 5.0 by lcdv Wonderful staff
Was at the faciity for a conference. Every staff member I met was gracious and appeared honestly friendly and seemed to have a level of professional pride in their work/facility that was 'just right'. Not fakely pushed/perky. Not indifferently attentive. Everyone just seemed to be nice people doing their job. It was great. The facility is well maintained and seems new/newly redone and was very comfortable and pleasant. Bed, etc was very comfortable. Great hotel experience. But the staff really stood out as above and beyond. Fred was my driver to the airport and was extremely pleasant and helpful. I wish I had caught the names of more staff members so I could mention them here as well. Food was really good and reasonably priced. Great value overall. I am not fond of traditional, big hotels. Just not my thing. But this facility really was great.
April 23, 2013
Rated 5.0 out of 5.0 by tamparoadwarrier Outstanding Hotel
Really beautiful grounds. Rooms are large with plenty of space and nice work area. I stay here on business and the staff really pampers its guests. The service is outstanding. The food is ok and they have a nice bar/lounge area. Workout facility is really nice. Safe areas around hotel to run. Highly recommend this hotel.
April 9, 2013
Rated 4.0 out of 5.0 by Savannah5 Good Job!
I stay here because my elderly mother is still in Rhode Island, in the Warwick area. The hotel is right next to the highway.
The staff always honors my request to be on the first floor.
They are always polite to me.
I like that fruit is available to me at the front desk.
I didn't order room service this time because of Passover.
But, on other visits, I have ordered room service. Accomodations are made for me for special requests.
When my mother passes away, I will be staying here. And, if I have guests from out-of-state, they will stay at the hotel as well.
April 1, 2013
Rated 4.0 out of 5.0 by sean82tf horrible sheets
I had a very nice stay at the hotel with the exception of the sheets. The sheets were like paper. Not soft at all. The only other complaint I had was the shuttle bus driver did not take or offer to handle our bags. It is small courtesies like this that go a long way.
March 21, 2013
Rated 5.0 out of 5.0 by retiredrn Friendliest staff ever
The staff, from front desk to engineer to waitresses are all smiling, friendly, willing and eager to help make your stay nice. Clean, nice rooms with two sinks outside bathroom, comfy beds.
Gave me an upgrade for platinum status and a coupon for a free appetizer at the restaurant. My filet mignon in restaurant was scrumptious!
March 18, 2013
Rated 1.0 out of 5.0 by Debbbbbb Noise
The rooms that have adjoining doors. Dont get. They are not double doors, you can hear the people next to you snore and everywword they speak. Terrible night sleep hotel offer not compensation whatsoever. Will not return.
March 12, 2013
Rated 5.0 out of 5.0 by Bruno226 Clean, comfortable room and great service
Room was clean and well cared for. Bed was very comfortable with plenty of pillows. Room service quick and excellent quality. Staff very attentive, including private dining room for our group.
March 9, 2013
Rated 5.0 out of 5.0 by klsdean A Wonderful Location for a Beautiful Wedding!
Our family (12+) came for a wedding last weekend & I can honestly say that it could not have been a better stay! The staff was wonderful; the food was amazing; the wedding venue & planner were excellent! Our rooms were great & the proximity to all that we needed was perfect! The wait staff in the restaurant were so cheerful & welcoming (& prompt). From the moment we checked in until we waved goodbye, I was impressed with everyone we dealt with.
March 2, 2013
Rated 4.0 out of 5.0 by WestGuest Restaurant Inside Crowne Plaza Hotel
We appreciate it very much that their restaurant / bar stays open until 1 a.m. since our late arrival at airport from CA. Otherwise, we would have had problems to locate restaurants nearby which would stay open after 9 or even after 10 p.m.
February 23, 2013
Rated 5.0 out of 5.0 by Sturgis695 Comfort and Warmth
We live in Scituate MA. Our power went out during the Blizzard of 2013 on Friday, 2/8. By Sunday 2/10, we were cold and miserable sleeping in 8 layers of clothes, getting warm by sitting in the car with the heat on. Yours was the only hotel within 75 miles that had an available room that would accept pets.
The Crown Plaza is a beautiful hotel. It seemed that there were many people checking in for the same reason (to get warm and take a shower) and the staff couldn't have been more friendly, patient, and professional. I don't remember what the woman's name was that checked us in (we arrived at approximately 7:30 p.m. on Sunday, 2/10) but she was exceptional in every way.
If we ever have a reason to visit Providence/Warwick and need accommodations, we will choose The Crown Plaza Hotel.
February 19, 2013
Rated 5.0 out of 5.0 by JDB1234 Nice hotel that I would use again
The hotel was nice. Rooms and amenities were good. Staff was nice. The hotel made sure that enough staff stayed during the blizzard "nemo" in order to ensure that all of the guests were taken care of. I would not hesitate to stay at this hotel again, if I'm ever in the area.
February 18, 2013
Rated 5.0 out of 5.0 by Bob75 Great Service
Even though we were in the middle of the Nemo winter storm, the hotel maintained great service and the staff was right on top of things. Great job. Thanks for making what could have been a bad experience a very good one.
February 17, 2013
Rated 5.0 out of 5.0 by bigac Excellent staff and management
I was a guest in the hotel during the "Nemo" blizzard. The hotel did an excellent job of taking care of its guests during the blizzard. Hotel employees stayed in the hotel during the storm so the hotel was fully staffed and able to provide full service despite the terrible weather conditions outdoors. Even the hotel shuttles were still running and trying to take people off property if needed despite 2-feet of snow on the ground! During a time when I felt stranded and not sure when I would be able to get home, it was nice to be staying somewhere that treated guests so well.
February 11, 2013
Rated 5.0 out of 5.0 by BigBearTrade Great Staff, Great Rooms and Service
Fourth Year we have returned to Crowne Plaza in Warwick for our Convention. This is the best Convention that we go to during the year and no small part of it is due to this Hotel, Staff and Services here are always top Notch and we have never been disappointed with any part of our stay here. Already Looking forward to returning for year 5,
February 9, 2013
Rated 4.0 out of 5.0 by SteveW123 High Quality (as always)
I travel frequently and the Crowne Plaza never fails to exceed expectations. Rooms are well appointed and current. The premises are clean and orderly. The restaurants are quiet and inviting. Overall the Crowne Plaza is the only chain that has consistently shown the high-standards important to business travelers. I appreciate their facilities and their staff.
January 23, 2013
Rated 5.0 out of 5.0 by Mike878787 Very comfortable place and great service
Surely will recommend it to others. Front desk is very helpful and kind. Food is good.
January 16, 2013
Rated 5.0 out of 5.0 by bgladden Excellent stay
I stay here multiple times per year for business, and the experience is always good. I like that the workout center has been expanded to more than just a closet. That was a definite improvement.
January 16, 2013
Rated 5.0 out of 5.0 by RicoG222 Awesome Staff
A special thanks to your staff for always treating us (Southwest Airlines) in a most excellent manner. During my last visit, the male bartender (dark hair) rushed to get in my order before the kitchen closed. It had been a very long day with no chance to get food, so I was more than glad he went the extra mile.
We love the crew room and the food discounts especially, and the gym is not to bad either.
Thanks for having us and being part of the team.
January 15, 2013
Rated 5.0 out of 5.0 by AuntieKaren123 Outstanding service
The staff at the Providence-Warwick (Airport) Crowne Plaza went above and beyond for my niece and her husband during their Christmas visit.
The couple arrived from London and were treated like Royalty by everyone they encountered at the Crowne Plaza.
I must to give a very special thank you to Cara at the front desk. She was extremely helpful to me when I ordered a special welcome treat for my niece and her husband who were so cordially welcomed by Cara upon their arrival.
Their cheese and cracker tray were waiting for them along with some yummy chocolate dipped strawberries and some juice and soft drinks.
They so appreciated the spacious and lovely accommodations at the Crowne Plaza as well as the wonderful staff.
You can be sure that when they visit RI again they will be staying at the Crowne Plaza.
January 9, 2013
Rated 4.0 out of 5.0 by GoPats Good Hotel
We had a good stay. The room and bed were fine. We checked in late (after midnight), and didn't get any recognition for being a priority club member (coupons, etc). Breakfast buffet was average. I was a little disappointed when I asked to check out an hour late and was advised that they were unable to approve my request because the entire hotel was booked for the following evening. Oh well...
January 8, 2013