Rated 4.1 out of 5 by 165
Rated 3.0 out of 5.0 by KimJim1051967 Comfortable bed, good location, good room size.
Our stay was very nice. My only complaint is that when we checked in, the front desk did not volunteer that the pool was closed down due to glass being broken in it. We went to swim and then had to read the notice. We were quite dissappointed. Even though we had access to a pool at another hotel, several miles away, it was not impressive and VERY inconvenient. Only tried it once and were done with that scenario. Lastly, my husband had left a hard back book behind and was saved at the front desk. The front desk stated they would use our credit card on file to charge us for it to be mailed to us. This was dissappointing as well, who knows how much it would cost be mailed, it could be more than the book costs. I though they might offer to just take care of the cost. It just would have been nice.
Even dissappointed, we probably will use this hotel again.
August 14, 2013
Rated 2.0 out of 5.0 by MomOf3BusyBoys Lots of problems from the start
This hotel was booked after my children & I enjoyed a wonderful stay at the Holiday Inn Express in Swansea, MA. I booked the hotel in Warwick due to us visiting some local Providence attractions. Also because of the pool for my little ones & an in-room mini fridge (both mentioned during booking). When I checked in on Wed I was told the pool was out of service through Fri (mind you I booked an extra night just that morning & no one mentioned the lack of pool) & that a van could take us to a local hotel. With 3 car seats to take out of a minivan at 7PM it was near impossible so the pool became out of the question. When we got to our room we found no fridge. A room upgrade was provided after some discussion however the tub drain was broken & wouldn't drain after the kids' bath. Maintenance did promptly come up but did not finish till 10:30PM & it still a slow drain at best. Room was stuffy at night & it wasn't until the next day that I realized the AC was broken & kept reverting back to 79 degrees automatically. Plus my two year old found ants in the bathroom & on the carpet outside of the bathroom. After all this was brought to the front desk's attention they did compensate us for our troubles however our two day mini vacation was not nearly as enjoyable as our visit to Swansea 1 month prior. What was not mentioned to them was the blatant removal of the snack/water basket on arrival as the young man at the front desk glanced over at my 3 young children. I initially thought that they were possibly for business men as he offered it to three older gentleman. However when we returned down again to the front desk that first night the same front desk man again pulled the basket behind the counter as he saw my children approach the front desk. Not sure how much the small bags of chips cost but could not have been that much. If my children HAD noticed I would have most definitely said something. However they didn't & I let it fly. Wished I had the nerve to confront him on that but didn't want to cause a stink in front of my kids. I would stay again at the Swansea sight but may be a while before I revisit this one again.
August 13, 2013
Rated 4.0 out of 5.0 by Dogday First timer
Once I got there the staff was very friendly and helpful. Getting there was another story. The property needs to put a sign on the street next to airport. My fault for not calling and getting directions but relied on googlemap. I had to call 3 times to get directions correct.
August 13, 2013
Rated 2.0 out of 5.0 by Chuck72 Softball tourney
Check us in two hours late. Sitting in the lounge with two kids and luggage being told another 15 minutes for the entire time watching group after group get checked in. I was the booker of rooms for 4 teams and was the last to get my room. Horrible experience.
August 5, 2013
Rated 5.0 out of 5.0 by Caminante Voyager
Experience was really nice / thanks to all staff for the great cooperation and service
August 5, 2013
Rated 2.0 out of 5.0 by Sue389 Nice Room and Courteous Staff
The hotel was nice, the grounds were very well maintained and the room was comfortable. The water pressure was not that great and the toilet felt like it was going to come out of the wall. The breakfast was OK but I would like to have had better coffee. The coffee was horrible. The staff was very nice and helpful. The pool was not what I thought it was going to be. I felt it was very small for the amount of people who stay at the hotel at one time. Some of the TV stations were scrambled also.
August 1, 2013
Rated 5.0 out of 5.0 by Boom26 overall experience
My overall stay was good. It could' hve been better. There was a group of young little league softball players and there families upon my arrival. They were loud and rambonxious. Fortunately most of them were gone by Sunday.
July 28, 2013
Rated 5.0 out of 5.0 by RobertL60 Clean rooms and good breakfast
I travel quite a bit on my job as I am responsible for the northeast territory. I try to stay at the Holiday Inn express hotels as I know that the rooms will be clean, up to date and fresh. I stayed at the warwick , RI holiday inn express and they didn't disappoint me. The rooms were again clean, fresh and the bathrooms were spotless. I also know that in the morning they serve a nice breakfast for me to start my day right. Great Job Holiday inn Express!
July 27, 2013
Rated 4.0 out of 5.0 by Ace3216 Nice room but room was hot
The room was very nice but did not cool down until sometime in the mid morning. When I spoke to the front desk they explained to leave it at 68 instead of the lowest setting of 65. This did help but it took several hours to cool down the room.
July 26, 2013
Rated 5.0 out of 5.0 by TSav would recommend this location
Great place to stay. Near airport, making it a great location for those late night or early morning flights. Forgot to pack cell phone charger.(They must deal with this all the tiem, but acted as though we had left something much more valuable.) Asked me to please stay on the line when I called about it so housekeeping could check the room. Held it, with our name on it, until we returned to the area few days later.. Staff, which can always make or break a site, performs above the norm in helpfulness, directing us to late night supper and to gas station for fill up of rental car.
July 22, 2013
Rated 3.0 out of 5.0 by Vimal Unfair practice of charging Rewards Club points
I reserved two rooms for July 7 and 8. For one room I was charged 4 times as many Rewards Club points as for the other room. This was not fair.
July 14, 2013
Rated 3.0 out of 5.0 by rockcompound Old run down Holiday Inn
This is definitely one of Holiday Inn's uglier properties. The guest rooms are run down, and everything is pretty old. The mattress was pretty uncomfortable, especially compared to other Holiday Inns at similar prices. I will not stay at this hotel on my next visit, as I believe that I can get a better value and a better night's sleep somewhere else.
July 5, 2013
Rated 1.0 out of 5.0 by cerote Old, dirty hotel needs a remodeling badly
This Hotel is old. The price they charge for the rooms is outrageous for the service render. Carpets are dirty, ripped. Rooms had old furnniture. Floor in the bathroom are falling apart. sheets are old and seemed dirty. A remodeling and upgrade is due for a long time now.
July 2, 2013
Rated 1.0 out of 5.0 by Tom8116 Great Place to stay
I have stayed at this hotel multiple times over the last two years. It's is always clean, and the staff is great. Recommend this location highly!!!
July 2, 2013
Rated 2.0 out of 5.0 by mattman Strange odor
The hotel room was nice however there was a horrible odor coming from a maintenance closet on the second floor. When I reported the issue to staff they said they couldn't do anything about it. No mention of sorry or we are sorry we'll look into it. Very disappointed with the customer service at this hotel. Also, when I asked to speak to a manger I was told that there was none available.
June 24, 2013
Rated 5.0 out of 5.0 by DesertFox Check out the staff and propinquitty
Don't know how they do it, but even when it is inconvenient, I can't help but stay here as the the staff is terrific. I call and they have everything ready, I ask and it's done. Totally convenient to T F Green and the surrounding area. Now to the definition of the P word. (closeness) Within an hour and a half of some great places. Mystic Seaport, New London and the Nautilus, Great restaurants within a couple of blocks. I just wish that Bertucci's hadn't bought back my stock and gone private. They a are fantastic place to eat. Wonderful Portugese food within an hour in Fall River, and the best clam chowder in the country not more than an hour and a half @ The Black Pearl on the docks in Newport.
June 23, 2013
Rated 4.0 out of 5.0 by Bingo31 Leaking roof
I thought the 2000 point reduction after I spent all night listening to dripping water in the garbage can the I set up next to my bed was poor. Yhe youg lady told me that was all shse could do, I think that was wrong and I know you can't control the weather, but I would have thought crefit for another night stay would have beeen the right thing to do, But who am I only the customer.
June 21, 2013
Rated 4.0 out of 5.0 by bballmom34 clean room, friendly staff
This was one of many HIE's that we stayed at on our 3 week trip. As always, we loved the clean rooms and friendly, helpful staff. We had hoped to do laundry at the hotel but this was not available - the staff were very helpful, though, in directing me to a local laundry. Our stay was very comfortable, safe, and quiet. Would recommend this hotel and it was in a great location, too.
June 20, 2013
Rated 5.0 out of 5.0 by Ron1963 Great Hotel
Great atmosphere and great staff, Rooms were great.
June 17, 2013
Rated 5.0 out of 5.0 by katie65a Close to airport, great service, wonderful hotel
We went for a wedding and everyone there was very pleasant, knowledgeable and helpful. The hotel is beautiful, the room was very clean, the breakfast was more than expected. It was a wonderful overall experience.
June 14, 2013
Rated 4.0 out of 5.0 by BHSSinger71 Great Service
Easy to find from I-95. The hotel met our expectations. The desk clerk went out of her way to help me print out our airline boarding passes when the printer in the business center became defective. We chose this hotel based on previous good experience in other cities.
June 8, 2013
Rated 5.0 out of 5.0 by MichaelandGail Great place to stay in the Providence area!
We've stayed at the Warwick-Providence Holiday Inn Express three times in the past year. Our son is attending Medical School at Brown, and this is our hotel of choice now when we drive out to visit him from our home in Cleveland. It's significantly less expensive than most of the 'in-town" Providence hotels that we've investigated. It's only about 12 minutes from the Brown campus, and the actual hotel is on a quiet street right off the highway (no airport view or noise at all). The overwhelmingly positive reviews we read online convinced us to try it, and they all proved to be true. Great value. Clean. Friendly staff. Great free breakfast. Nice indoor pool and hot tub. And best of all, really comfy beds! Highly recommend.
May 31, 2013
Rated 4.0 out of 5.0 by Andora Great Stay!
Conveniently located near the airport! I would stay here again if ever traveling to Providence again! Room was nice and large!
May 29, 2013
Rated 5.0 out of 5.0 by VSoto Worth the $
Compared to other Hotel's in the area this was by far the best, clean sheets plenty of room and friendly service. I highly recommend staying at this hotel
May 23, 2013
Rated 5.0 out of 5.0 by Liza47 Comfortable bed and great service
Room was super clean and the bed was very comfortable. Staff were very friendly and helpful with local information. Breakfast was great. Stayed on 2 seperate trips and would for sure stay again.
May 8, 2013
Rated 5.0 out of 5.0 by miapr32 Confort bedroom at Warwick area
Every time I’m in this area I stay at this hotel everything about this hotel I like. The service of the hotel from the staff of the front desk, breakfast area and housekeeping are so friendly and provided great tips. Thank so much for everything .
May 6, 2013
Rated 5.0 out of 5.0 by Sandy996 Nice and clean rooms
Very comfortable beds and friendly staff,great service,good breakfast,
April 20, 2013
Rated 5.0 out of 5.0 by MMMeyer LOVE THIS HOTEL!
I've stayed here on two different business trips and I can't rate the service of the staff high enough on this scale! Feels like home but I don't have to cook and clean for myself!
April 14, 2013
Rated 5.0 out of 5.0 by suesue27 Awesome experience
This is the second time I've been to this hotel in less than 6 months and since I go to a number of events in Providence, I'll for sure be back. Short ride to Providence as well as Warwick Mall area. And you can always take a ride to the shore. Rooms comfortable, TV service great, very clean and the staff is more than willing to help with any issues that may arise. We had a noise problem the second night we were there and security handeled it promptly and professionaly The breakfast has a great variety of things to choose from. Looking forward to going back again.
April 14, 2013
Rated 5.0 out of 5.0 by Arturo48 A Great Getaway
We had a great reception and checked in a little early. Directions to local dining was great, we choose The Greenwood Inn, less then a 1/2 mile., great food and drink. The room was clean, comfortable and spacious. Free WiFi was nice. The pool was indoors with a hot tub. Free Breakfast was excellent and while it was a busy weekend for the staff everything seem to run great. We are looking forward to our next visit.
April 12, 2013