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Rated 4.0 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by This could be a really good hotel. This hotel has a lot of potential. Unfortunately, there are a few areas that need improvement. I have stayed at this property three times. This review will cover only the most recent visit. First of all, the person that checked me in did not acknowledge my Rewards Club membership, even though I was using one of my free nights. She was very matter of fact and not especially friendly. She could use a lesson or two in customer service. The reservation was for three people in a room with two beds. However, the room they had selected for us was a King room with only one bed. That wouldn't work and she changed rooms for us. It wasn't a major problem. But, it was an unnecessary delay. The room itself was in fairly good order. The beds and pillows are not the best I've ever had, but adequate. The room cleanliness needs a little improvement. There was a toothpick on the floor in the bathroom and things were a little dusty. I know that things get dusty in west Texas. But a little more attention needs to be paid to the housekeeping. The breakfast was actually pretty good with several choices. If the people at the front desk can improve their attitude and the housekeeping improves, I would definitely give it a better rating. October 22, 2014
Rated 5.0 out of 5.0 by An Excellent Choice! Holiday Inn Express impresses again. This hotel in Sweetwater is one of the better Holiday Inn Express hotels! Finally a clean bathroom! October 22, 2014
Rated 5.0 out of 5.0 by Great Serviec Arrive at 1 :30 am the front desk did an outstanding job. October 16, 2014
Rated 5.0 out of 5.0 by Great stay Close to interstate and food, staff was courteous and friendly, room clean and comfortable. October 16, 2014
Rated 4.0 out of 5.0 by Clean rooms and concerned service staff Very nicely redecorated hotel. Fresh and clean smelling rooms. Front desk wasn't as friendly as previous IHG experiences. Very small pool needs renovating badly. Breakfast offers bacon or sausage, eggs, gravy, biscuits, apples, bananas, pastries, cereal, juices, excellent coffee, and pancakes. Internet was fast and free. October 16, 2014
Rated 5.0 out of 5.0 Comfortable bed and great breakfast The room was booked at the last minute due to weather in the area. Arriving at the hotel immediately after booking check-in was still prompt. The entire property was clean and looked fresh. The beds are comfortable. Breakfast in the morning was a pleasant surprise. The omelets are very good and the bacon and sausage are good as well. The breakfast room staff is very attentive and friendly. October 14, 2014
Rated 5.0 out of 5.0 by Overall Satisfaction Guaranteed I stayed at this location about 4 years ago and it was mediocre. Now it appears to be under new management and the interior definitely had renovations. It was a very pleasant stay for just the right amount. I will definitely stay at this location during future travels. October 10, 2014
Rated 3.0 out of 5.0 by Lovely staff but needs an upgrade The staff were lovely but the decor is badly out of date and needs a complete refurb. The beds were uncomfortable and the rooms expensive compared to other Holiday Inns we've stayed in. Ok for an overnight stay but wouldn't recommend it for any longer. October 10, 2014
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