Rated 3.9 out of 5 by 79
Rated 3.0 out of 5.0 by Retired 46 Class Reunion
Nice staff. Poor room condition. Bed is not the most comfortable. Free internet passwords changed without advising you.
September 26, 2014
Rated 5.0 out of 5.0 by rmason Great stay and great service
Overall great experience...attentive staff and clean rooms
September 24, 2014
Rated 5.0 out of 5.0 by Soozdooz Sympathetic to upended vacation plans
Upon hearing that weather had cancelled our vacation to the Grand Canyon, and we were having to go back home, the staff went our of their way to assist in any way they could. They recommended local eateries and gave us maps to those locations, helped with reservations for our next night on the way home, and were, overall, very nice.
September 19, 2014
Rated 4.0 out of 5.0 by bee gee clean and hot tube
I stayed here several times, traveling through Sweetwater. I have relatives that live near by and able to visit with them. This area makes a pleasant break in my long drive. I enjoyed the hot tube and swimming pool. The breakfast in the morning helps start the day without traveling to make extra stop to continue my trip. All the employees were pleasant.
September 2, 2014
Rated 2.0 out of 5.0 Uncomfortable and staff ...
Dirty room, urine stained toilets. Looked like someone else had stayed in room prior. Wi-fi non-existent if you use certain products. Although next morning, front desk knew how to access wi-fi - special way.
Long 10 hour drive getting here-another 10 hours to go.
Interesting smelling room, only got 5 hours sleep and woke with very red eyes.
It's time for a make over in this hotel - only seven years old, great lobby exterior appearance; would highly recommend different hotel until this is renovated.
This hotel could do so much better.
Did offer another room, after we'd unloaded 2 carts but overall - night staff did not care. Also forgot to give us special rate.
August 31, 2014
Rated 5.0 out of 5.0 by boxhdn Great place and staff!
The staff here was very friendly. I had lost an ink pen that had tremendous sentimental value. It was overseas in war with me. I called this hotel and asked if it was left in my room from the night before and they checked immediately. Turned out I had left it at a restaurant up the street, but I did appreciate the fact that the staff took their time to search tirelessly for it. They were great here. Would definitely recommend!
Platinum Elite Member
August 27, 2014
Rated 3.0 out of 5.0 by fmfdvldoc Great White Concert
There were mechanical and odor problems with 2 of my 3 rooms
August 25, 2014
Rated 4.0 out of 5.0 by Mirez Slight Hiccup
I have stayed at HIE in the past and have had a good experience. The only room available for my nieces and I coming back from El Paso to Dallas was a King Suite with a Sofa Sleeper. Unfortunately, a previous guest broke the sofa sleeper and did not tell anyone until I fell right through it. I called the front desk and they were trying to find a solution. Unfortunately, they were completely booked and they did not have a roll-away bed available. Marci the front desk associate was extremely helpful. She contacted her GM and the room was not billed to me. That was very nice. We had to put the Sofa-bed mattress on the floor and sleep that way. It was extremely uncomfortable. Good thing we only had a few hours to get home on the following day.
August 24, 2014