Rated 3.7 out of 5 by 41
Rated 4.0 out of 5.0 by IDriveYouFly Great staff
Last minute decision to stay due to bad weather. Arrived at 3:00AM with ice all over my car from the winter storm. Staff was welcoming from the beginning. Unfortunately, after about an hour the room was still cold. Heater did not work so we were given a diffrent room. Before we moved over to the 2nd room, staff informed that heater was not working either. By 4:30 am we were moved from a suite to a small room (3rd room), but the heater worked this time. Did not get much sleep but the room was comfortable while we were there. The staff was caring and apologized for the inconvenience. Breakfast was good. We checked out early and to our surprise, the manager on duty comped our room due to the inconvenience. That was nice of them to do that. I'd still recommend this hotel and I will definately stay there again - as long as the ac/heater works ;)
December 1, 2013
Rated 2.0 out of 5.0 by wallowizaard Good room but improvement needed
Room were clean and fresh. Bed and pillows were comfortable..
Breakfast was very good, however the noise from the freeway and adjacent rooms was not acceptable. Also I tried to set a wake up call using the room phone. It didn't work. Had the front desk set it up. I was called 20 minutes late.
November 30, 2013
Rated 3.0 out of 5.0 by sladd71 Overall
Overall, the hotel was fairly nice. I know there is a lot of construction and oilfield workers staying, so there was a lot of dirt from work boots in the 3rd floor hall near the elevator.
The desk chair had a broken armrest, which almost made me fall out of the chair when pushed up on the armrest.
The shower, which you couldn't notice against the marble look until you were in the shower, had a blob of greasy hair or something.
I would like to see a full blackout curtain instead of sheer curtains. Being on the 3rd floor, you're closer to the street lights, which come right on through the sheer curtains.
Also, had trouble locating the hotel, called the front desk, told them where I was, and they sent me the wrong direction from the hotel. Mind you this was just as the sun was going down, and never been in this town before.
November 18, 2013
Rated 5.0 out of 5.0 by tmule Staff was great
Good, location but some road noise. Otherwise great place.
November 4, 2013
Rated 5.0 out of 5.0 by LoudAC Easy check in
The staff was very nice. Clean, comfortable rooms.
October 28, 2013
Rated 4.0 out of 5.0 by tygzus1 oops
We were a late arrival and the first room they sent us to had no sheets and the bedding was all piled into a chair. So we were quickly whisked off to another room and as we were settling in, the air conditioner went out... and it was hot.
After searching, the very sweet desk clerk got us into our 3rd room.
They were very kind and pleasant and helpful
We were not charged and we had a great night's rest.
The staff went above and beyond to assure our well being.
We WILL stay there again.
October 23, 2013
Rated 4.0 out of 5.0 by Preston71 Great overall experience.
Called ahead for a reservation and the first person that answered the phone was very short but the reservation line that I was forwarded to was very happy to help despite being midnight. Reservations were very easy to make over the phone. My party and I arrived at the Hotel at 3am and were received by a very helpful and cheerful desk clerk. I forgot to set up a wake up call at the desk during check in so I called down to the desk to set one up. The phone was answered quickly and politely. When the phone went off in the morning, the wake up service automated system said the time was 945am when I set up a wake up call at 8am. I was very upset until I looked at my watch and saw it was 8am. Unnecessary stress for first waking up but no big deal. The newly remodeled floor still had air in the water lines but it wasn't bad. The shower curtain rod was hanging loose but still worked fine. Went downstairs for some breakfast and everything was still very clean at 830am which probably means that most people had already been and gone. All the food was fresh and warm but there was no gravy for the biscuits. The morning staff were all very friendly and personable. After turning in my room key I made a trip out to the truck to drop off some bags, when I came back in my receipts were ready for me and the desk clerk called me by my name. Overall it was a great stay.
October 20, 2013
Rated 1.0 out of 5.0 by Camaro11 Skip this
Sheets were stained but were replaced. Was EXTRMELLY noisey. Could hear doors shut & water running & voices several doors down. Don't go here if you want any sleep !!!!
October 15, 2013