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Rated 4.0 out of 5 by 89 reviewers.
Rated 4.0 out of 5.0 by Friendly & comfortable Appreciated the friendliness of the staff and clean room. March 11, 2014
Rated 5.0 out of 5.0 by staff are wonderful The hotel was undergoing renovation, but was very clean. The staff was so accommodating and cheerful. Really like this hotel. January 31, 2014
Rated 2.0 out of 5.0 by under construction There is nothing outstanding about this site, location or anything and no one goes above acceptable to promote their hotel. Breakfast choices were the worst I have ever experienced in all my stays at Holiday Inn Express. January 15, 2014
Rated 5.0 out of 5.0 by Awesome Place A great Hotel and wonderful breakfast. Though I didn't particularly care for the pancakes. Bayle, the receptionist that checked us in, was awesome and very helpful. January 6, 2014
Rated 5.0 out of 5.0 by Awesome Stay in town visiting was clean..staff was more than accomidating..breakfast was hot and fresh January 6, 2014
Rated 4.0 out of 5.0 by Sweetwater holiday inn The room was nice, but we heard the highway all night. December 31, 2013
Rated 5.0 out of 5.0 by Great service The staff here is wonderful! So friendly and caring!!! Rooms are always wonderfully clean and of course the beds are great!! Love their cinnamon rolls!!!! December 29, 2013
Rated 4.0 out of 5.0 by Quiet and Restful night We were amazed and appreciative at how quiet the room was. No noise penetrated from the outside; no interior noise. Fell asleep within minutes! December 22, 2013
Rated 5.0 out of 5.0 by Finding the right place to stay We were nearing the end of a 5 week road trip. Mostly we stayed with family but we had 5 nights in motels. The Sweetwater Holiday Inn Express was the only stop where we found both the pool and hot tub available and better yet, without any other users. The facility was clean, like new, and the staff was most pleasant. Although not on the beaten path, when we come this way in the future, we will aim to make our layover at this HI Express. December 21, 2013
Rated 4.0 out of 5.0 by Room #304 - Sweetwater Overall this (approximately 7 year old) facility is satisfactory for a nights stay while on the road. Staff advised refurbishment was beginning and there may be some "dust" around. We didn't notice dust so much as an obvious lack of regular carpet and floor vacuuming. Even within the room, we felt it necessary to clean the bathroom tile floor with a soapy towel before using. Carpet, in the room, was badly in need of vacuuming as well. Aside from the above noted issues, all staff were cooperative and most efficient. The breakfast served was outstanding. Perhaps once the facility refurbishment is completed, this hotel will again be comparable to the norm expected of the hotel chain. December 20, 2013
Rated 3.0 out of 5.0 only room available in town heater/AC worked 50% of the time. Had to keep unplugging it and hitting reset button to have it turn on. carpeting border falling down. shower head either put out stinging wide stream or a close stream with no water pressure. Pancake machine in food are kept breaking down. Due to the large number of workers in town, it became extremely noisy during the morning. December 9, 2013
Rated 4.0 out of 5.0 by Great staff Last minute decision to stay due to bad weather. Arrived at 3:00AM with ice all over my car from the winter storm. Staff was welcoming from the beginning. Unfortunately, after about an hour the room was still cold. Heater did not work so we were given a diffrent room. Before we moved over to the 2nd room, staff informed that heater was not working either. By 4:30 am we were moved from a suite to a small room (3rd room), but the heater worked this time. Did not get much sleep but the room was comfortable while we were there. The staff was caring and apologized for the inconvenience. Breakfast was good. We checked out early and to our surprise, the manager on duty comped our room due to the inconvenience. That was nice of them to do that. I'd still recommend this hotel and I will definately stay there again - as long as the ac/heater works ;) December 1, 2013
Rated 2.0 out of 5.0 by Good room but improvement needed Room were clean and fresh. Bed and pillows were comfortable.. Breakfast was very good, however the noise from the freeway and adjacent rooms was not acceptable. Also I tried to set a wake up call using the room phone. It didn't work. Had the front desk set it up. I was called 20 minutes late. November 30, 2013
Rated 3.0 out of 5.0 by Overall Overall, the hotel was fairly nice. I know there is a lot of construction and oilfield workers staying, so there was a lot of dirt from work boots in the 3rd floor hall near the elevator. The desk chair had a broken armrest, which almost made me fall out of the chair when pushed up on the armrest. The shower, which you couldn't notice against the marble look until you were in the shower, had a blob of greasy hair or something. I would like to see a full blackout curtain instead of sheer curtains. Being on the 3rd floor, you're closer to the street lights, which come right on through the sheer curtains. Also, had trouble locating the hotel, called the front desk, told them where I was, and they sent me the wrong direction from the hotel. Mind you this was just as the sun was going down, and never been in this town before. November 18, 2013
Rated 5.0 out of 5.0 by Easy check in The staff was very nice. Clean, comfortable rooms. October 28, 2013
Rated 4.0 out of 5.0 by oops We were a late arrival and the first room they sent us to had no sheets and the bedding was all piled into a chair. So we were quickly whisked off to another room and as we were settling in, the air conditioner went out... and it was hot. After searching, the very sweet desk clerk got us into our 3rd room. They were very kind and pleasant and helpful We were not charged and we had a great night's rest. The staff went above and beyond to assure our well being. We WILL stay there again. October 23, 2013
Rated 4.0 out of 5.0 by Great overall experience. Called ahead for a reservation and the first person that answered the phone was very short but the reservation line that I was forwarded to was very happy to help despite being midnight. Reservations were very easy to make over the phone. My party and I arrived at the Hotel at 3am and were received by a very helpful and cheerful desk clerk. I forgot to set up a wake up call at the desk during check in so I called down to the desk to set one up. The phone was answered quickly and politely. When the phone went off in the morning, the wake up service automated system said the time was 945am when I set up a wake up call at 8am. I was very upset until I looked at my watch and saw it was 8am. Unnecessary stress for first waking up but no big deal. The newly remodeled floor still had air in the water lines but it wasn't bad. The shower curtain rod was hanging loose but still worked fine. Went downstairs for some breakfast and everything was still very clean at 830am which probably means that most people had already been and gone. All the food was fresh and warm but there was no gravy for the biscuits. The morning staff were all very friendly and personable. After turning in my room key I made a trip out to the truck to drop off some bags, when I came back in my receipts were ready for me and the desk clerk called me by my name. Overall it was a great stay. October 20, 2013
Rated 1.0 out of 5.0 by Skip this Sheets were stained but were replaced. Was EXTRMELLY noisey. Could hear doors shut & water running & voices several doors down. Don't go here if you want any sleep !!!! October 15, 2013
Rated 3.0 out of 5.0 by Work in progress Our room was on the 1st floor (rm 105) where a remodel was in progress. The carpet was not dirty, but not entirely clean. We attributed it to the remodel. The toilet would continue to run between flushes and the shower curtain did not prevent water from getting on te bathroom floor. The staff were friendly and the breakfast was good. September 25, 2013
Rated 5.0 out of 5.0 by Great service I was welcomed by the staff and property. I enjoyed the name on the lobby marque. September 24, 2013
Rated 4.0 out of 5.0 by Good place undergoing renovations Staff was real nice, though strong smell of paints and adhesives because of construction. Mould on bagel at breakfast..had to search for soft one. August 30, 2013
Rated 3.0 out of 5.0 by Great staff! We have stayed at this property several times during the past few years. Recently stayed last night and last Thursday night also. We feel that the overall condition of the property is going down. Twice we have stayed there and had to change rooms three times (once was last night). The last room was noisy - tub was not real clean. BUT - the staff there is so friendly and very easy to work with at all times. Breakfast room is kept well also. We don't know if we will stay there again . . . August 5, 2013
Rated 5.0 out of 5.0 by Feels Like Home I always enjoy staying at Holiday Inn Express hotels and the Sweetwater location is one of my favorites. I know I'm just another guest, but they really make the guest feel welcome. That welcome feeling starts at the front door and lingers on after check out. August 2, 2013
Rated 4.0 out of 5.0 by Excellent stop! Found this Property to be comfortable, staff very friendly, and the rooms are nice. Room I stayed in last had maintenance issues (water leak - mildew coming through faux marble shower walls), but overall good stay. July 26, 2013
Rated 3.0 out of 5.0 by A little bit disorganized but overall good experience I was the last of a group of five to pickup the room keys, on my first attempt I opened the room and found the TV turned on and the room left not serviced, went back to get another room... second attempt as the first: room was not ready, went back again I got an upgraded room and the lady came with me to check the status and was finally ok. I stayed two nights and they didn't charge me for the first. Overall the room was nice and I appreciated the discount. July 17, 2013
Rated 5.0 out of 5.0 by nicest front desk check-in ever I have stayed at a lot of hotels. this front desk staff person was the nicest person ever - she immediately made me feel welcome, relaxed and happy. truly fantastic. the breakfast was also fabulous, with chocolate milk, straight up eggs without a bunch of gross stuff in it, etc. I was very happy despite lots of bad experience with Holiday Inn July 7, 2013
Rated 5.0 out of 5.0 by Excellent Hotel, Friendly Staff, and Always Comfortable! The Holiday Inn in Sweetwater is a great place to stay. Very up to date, modern rooms. The staff has always been friendly and courteous. I stay at this hotel about once a month or so on business. Breakfast is always full, hot and fresh. There is a pool and workout room on site. I recommend this hotel to anyone coming to or through Sweetwater. June 27, 2013
Rated 5.0 out of 5.0 by Good Quality & Service Was greeted immediately. Staff was very friendly. Seemed fairly secure as we did not have anything stolen off of our open trailer. Had room for a 26' Uhaul and a 16' trailer in tow. June 27, 2013
Rated 2.0 out of 5.0 by Poor Housekeeping Being a Priority Club member, HIE brands are always my first choice. I've become accustomed to their cleanliness, comfort and friendly staff so writing a bad review is a bit difficult. Upon arrival, I found the toilet had been used and not flushed but everything else appeared to be clean and in order so I settled in as usual. Later when I turned the bed back I found hairs and dirt on the sheet. Being tired and not wanting to go through the hassle late at night, I slept on top of the top sheet and reported it to the desk clerk the next morning. When I came back that evening for my 2nd night, I turned the bed back and found the same sheets, hairs and all. The lady at the front desk found where the morning clerk had noted my complaint to housekeeping. She immediately came up and changed the sheets herself. I don't remember her name, but if I were reviewing her professionalism and customer service, it would be 5 stars all the way. June 23, 2013
Rated 5.0 out of 5.0 by Good Experience I have stayed at this property numerous times over the past 9 months and have never had a bad experience. My job requires me to travel and I always try to stay at an IHG mainly a Holiday Inn Express. The staff has always been accommodating and friendly each time I have stayed in Sweetwater. The rooms have always been quite; the AC/Heat working well; and the beds comfortable. This past visit my schedule was changing daily in which I did not know if I would be having to extend my stay or leave on my assigned day of my checkout when I made the reservations. I changed my departure date three times that week and the front desk staff was always accommodating. I used the pool for the first time ever and it was warm in the pool area but what do you expect- it is summertime in Texas. I will continue to stay at this property and would recommend it to everyone. June 19, 2013
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