Rated 4.0 out of 5 by 122
Rated 2.0 out of 5.0 by Gowdru11 Initial Welcome and Check-out Approach
Receptionists at front desk were not polite/not welcoming at the first instance during check-in and check-out. Following seeing the membership, the body language changed which I believe should not be the case rather a positive attitude and body language would help. All other service was good however if possible I will try and avoid this Hotel in near future but I recognise it could be a local issue.
February 18, 2014
Rated 4.0 out of 5.0 by Paul Leeds Comfy
Good place to stay, rooms very clean and the reception staff were brilliant
February 17, 2014
Rated 4.0 out of 5.0 by Train355 Staff was helpful
The staff helped my party find a place to eat.
The WiFi password did not work. I had to go to the front desk and get the hotel generic password. Afterwards, I was able to work from the hotel.
Overall the hotel was comfortable and clean. However, I was expecting a more comfortable bed.
February 16, 2014
Rated 5.0 out of 5.0 by Sues2x2 Spotlessly clean and comfortable
I stayed overnight with a friend for a shopping trip. The hotel was well placed for the town centre, the outlet and the railway museum. All staff were friendly and helpful and check in and check out were speedy. There was a good breakfast selection for the price and the food was hot and freshly replenished. The room was clean and comfortable. This hotel was excellent value for money.
February 11, 2014
Rated 5.0 out of 5.0 by Ty1on1014 Friendly and fun staff
It was a very pleasant experience staying at this hotel. The staff was professional, friendly, and fun. A very clean hotel, and the location provides easy access to restaurants and shopping. I wish I had made note of the names of all of the staff members who I encountered so I could give them individual recognition. I will definitely stay here if I travel to the area in the future.
February 9, 2014
Rated 5.0 out of 5.0 by Andy289 good service
Good place to stay.
Staff were very good, happy and help full.
Parking was not far to walk, BUT NOT ON SITE .
Room was ok
Close to the town centre
February 4, 2014
Rated 4.0 out of 5.0 by TerryJW Great Budget Hotel in the Heart of Swindon
This is a a great place to stay in Swindon, within a few minutes of the station and the town centre. Staff are the most friendly I have found anywhere and the rooms are clean and comfortable, with modern furnishings. Breakfast choices are limited but that's OK, considering breakfast is included in the price. I would recommend this hotel to anyone seeking budget accomodation in Swindon.
January 28, 2014
Rated 5.0 out of 5.0 by ATLhomeland excellent staff
I was staying for one night before an early train ride to Cardiff and had a lovely stay at this hotel. The room was cozy and comfortable and the staff very friendly, able to answer all my questions and even print me a map for Cardiff.
January 27, 2014
Rated 5.0 out of 5.0 by The Vicar Room Comfort
I have stayed at this hotel on a number of occasions and have never been disappointed. The rooms are well thought out and the beds are comfortable. Staff are always friendly. Will stay at this hotel again.
January 23, 2014
Rated 3.0 out of 5.0 by tonydetweet living in Wales/working in Swindon
Fair room rate for comfortable room. However, during my 1st week On the 4th floor west corner I was disturbed by howling wind and noise from the night club below. On the 2nd week we had no hot water for two nights and on the 3rd week open of the lifts stopped working. I guess this was just bad luck because I like the location, the friendly staff and the cleanliness. Nice little touches like papers and free WiFi marks this as good value and demonstrates Customer care
January 14, 2014
Rated 3.0 out of 5.0 by Lord Charles Accommodation + ; Food -
Food poor despite two chances of a achieving satisfaction both were spoilt by:
- Confusion on / Loss of Food orders,
- Long delays in delivering food,
- Being served the wrong menue choice,
- Running out of menue choices at late notice and
- Food being luke warm and over microwaved when delivered
Breakfast Average but limited due to hotel size although still able to under / overcook the cooked breakfast!
There is a need to correct this to add to an otherwise pleasant hotel experience and recover food custom and retain a restaurant service.
January 14, 2014
Rated 5.0 out of 5.0 by Amruth Nice place to Stay
Overall, very nice place and friendly staff, would like to come back to this place again. Location is perfect and very close to Town Centre. One suggestion, would help if the breakfast menu is changed and varieties are offered on different days else if you are staying for a long duration eating same varieties everyday could be boring.
January 12, 2014
Rated 4.0 out of 5.0 by spilpick One night stay
Our stay for just one night was excellent. The only negative comment would be that It was difficult to find the hotel when reaching the town centre and not ideal to have to walk to a car park in the pouring rain., We did not see or were offered any valet parking
January 10, 2014
Rated 3.0 out of 5.0 by MDallas Good and Bad
Great staff and fantastic support.
Bed comfort, pillow comfort awful. Not as good as other HI properties.
Internet renewal of code every day is a total pain. Should be given a code for the stay.
Noise outside was intolerable.
On departure, bunch of young guys smoking marijuana under the lobby canopy. Didnt give me the most safe feeling
January 6, 2014
Rated 5.0 out of 5.0 by BaldRedneck Friendly Staff
Aside from finding the entrance from the rail station the hotel was excellent and clean. Close to attractions, food and shopping. The only bad thing is the noise outside the hotel if you are close to the "bar" side - when the bars let out and the drunks start screaming and hollering you can hear EVERYTHING said. I am sure if you stay here over the week day it will be different but Friday night and Saturday night.., watch out!
The staff at the hotel are wonderful and friendly.
Highly Recommend this Holiday Inn Express.
January 3, 2014
Rated 5.0 out of 5.0 by Dazzer 10/10 1st class service
Would highly recommend to family's, business travelers and overnight leisure stops. 1st class professional service and high standards of cleanliness.
January 3, 2014
Rated 3.0 out of 5.0 by welterweight Drumming base from local nightclub
The hotel itself is basic but ok. Cooked breakfast offers a limited choice (no bacon or black pudding for example, only sausages). My big gripe about this place is the noise from the local nightclub - if you're unlucky and having problems getting to sleep then this could be a problem.
January 3, 2014
Rated 5.0 out of 5.0 by GHM411 Excellent staff
The staff at this hotel was excellent. I have travelled extensively and have never met such friendly and helpful staff. We arrived after midnight and the staff welcomed us with smiles and got us checked in very quickly after our long journey. The female shift manager helped us with our travel to Paris for the weekend. She went out of her way to help us with our arrangements. All hotels could learn a thing or two about customer service from this staff. They treated us like we we're family. That was nice since we were so far from home. Continue with the excellent service. The cleaning staff also accommodated our schedule for our work hours. W had two work an off shift and they were able to work with our schedule. Thank your for making us comfortable and being so friendly.
December 24, 2013
Rated 4.0 out of 5.0 by Lil321 A good night sleep
Good solid stay. Hotel was nice, clean, quiet and well presented. Breakfast,that was included, was tasty and plentiful. Car park not on site but not fun and reasonably priced for town center parking.
December 18, 2013
Rated 5.0 out of 5.0 by Swindonian27 Best Hotel i've stayed at
Thank you for a very royal warm welcome at your hotel. I was shocked I was given an option to 300 points or a free drink and snacks card for being an elite customer of IHG Rewards it just shows how far your company will go to look after the customer so thank u very much. Also please tell all staff at the hotel thanks for a great stay and to keep up the good work my option your hotel is the best but I think u already know that so many thanks to u all .
Best thing of my stay was visiting family and watching Swindon Town beat Stevenage at the County Ground so come on u reds also I am proud to be classed as an Swindonian born and bred
December 14, 2013
Rated 4.0 out of 5.0 by Bernipops A great little find
We stayed at the HI Express by default as the hotel we normally use in Swindon went into receivership a couple of days before our visit. We just wished we had found this hotel sooner.
The location is excellent right in the heart of the town and very close to a diverse range of shops and eateries.
The hotel staff were welcoming and helpful and even found us a room to check into when we arrived early.
Our room on the third floor next to the lift and facing the street was quiet with all the facilities you would need for a few days stay. The bed was a bit hard but that is a personal thing. Breakfast was lovely with plenty of choice.
Will definitely stay there again.
December 8, 2013
Rated 3.0 out of 5.0 by Adsy Decent hotel, a few improvements needed
Had a recent 2 night stay here with friends, overall not too bad but there were a few areas that we thought need improving. Firstly, the breakfast area was way too small for the size of hotel and on the second morning we had to que for quite some time to get our breakfasts - not helped by the fact that everyone had to put their bread twice through the toaster for it to be done, my friends had a family room and found space tight with the sofa bed up. The air conditioning wasn't working in my room and the buttons on the TV remote were illegible. On the plus side the rooms were very clean, the beds comfortable enough and the staff friendly. You also get a substantial saving on the parking in the form of a voucher from the hotel.
December 4, 2013
Rated 4.0 out of 5.0 by Megabyte86 Cheap but worth every penny
Stayed in an disabled access room and for a first the door opened outwards which was great , as you entered the room it was very spacious plenty of room to move around in the wheel chair, bed was bit better then expected for a hotel room and got what sleep I could but was due to a very late nite out haha
Overall a very good experience and would def stay again
December 4, 2013
Rated 3.0 out of 5.0 by aha7 good location
Hotel is a short walk from Swindon station, convienent for the Outlet shopping centre. Staff are friendly, helpful and knowledgeable but the hotel lacks atmosphere. The rooms are basic but clean but some are staring to look tired, dirty carpet, lights not working properly, showers needing some attention. As for the heating/air conditioning well.............
Overall you get what you pay for.
December 3, 2013
Rated 5.0 out of 5.0 by AndyMc A welcoming smile everytime
You know what you are going to get when you visit HIE Swindon, a smiling face and value for money.
Internet is now free throughout the hotel
Free Tea and Coffee (and hot chocolate) in the lobby all day every day
Good quality rooms
Very friendly staff who take the time to get to know their customers.
A very big Blackpool THANK YOU.
December 2, 2013
Rated 5.0 out of 5.0 by oaktree Staff & accomadation
All the staff, the manageress especially, were very helpful and polite. Accommodation first class.
I would however point out, security at the front entrance needs reviewing.
November 24, 2013
Rated 5.0 out of 5.0 by lmwhitey Was almost perfect
I stayed for two nights in Swindon as it was my friends birthday and I live in Devon so needed somewhere cheap and cheerful. I paid £80 odd pounds for a weekend stay and it was perfect for the price. The room was a nice size, the check in and out times were reasonable and it was right next to the clubs we were hitting for the weekend!
There are a few bad points though. One glass 'wall' in the bathroom, right opposite the toilet which you can see through when the light is on. The hot breakfast consisted of scrambled egg, beans and sausage. No bacon/ hash browns. The breakfast would have been perfect if it had these two items. The bed sheets were soiled. You can excuse everything because of the price but I think crisp clean sheets is a must no matter the price you pay.
Even so, it was a very nice weekend and a lovely room, staff and service. Very happy in the long run :-D
November 21, 2013
Rated 5.0 out of 5.0 by Miggs71 Excellent stay
Very friendly and lovely staff, have stayed in some very expensive hotels and not had such good service or care taken.
November 20, 2013
Rated 5.0 out of 5.0 by Varsanify Great place to stay the night with very friendly staff
The hotel is located perfectly in the middle of the town centre with access to plenty of shops and restuarants. The staff are extermely friendly and welcoming.
The restaurant menu is rather limiting however the satff and the chef are always willing to go the extra mile and cook up a vegetarian option.
November 18, 2013
Rated 5.0 out of 5.0 by Komz Excellent
I absolutely loved the room and so did my partner. We had amazing view and excellent service. Although we were half an hour late for check out but were given no trouble by the staff.
The room was cleaning and the bed was very comfortable. I am usually not able to sleep else where thn my bed but did there.
Overall it was amazing.
November 13, 2013