Rated 4.0 out of 5.0 by Soothe A few things to consider ........
I would like to offer som suggestions which would improve the stay
1 salad cream to be made available
2 salt and pepper to be available on tray service
3 regular guests to be given the same room
4 get rid of the fair trade tea bags in the rooms and supply a brand
5 electrics working consistently in the rooms
6 Internet access on iPad
April 23, 2013
Rated 3.0 out of 5.0 by rpl4703 Unexpected guest
This hotel is very central being bang in the middle of the city centre and only 5 minutes from the railway station. Rooms and breakfast are pretty much as you would expect from the brand. Our only problem was when someone else was allocated the room we had been occupying for the previous 3 nights and proceeded to walk in on us using his keycard around 9 at night. Luckily we were both fully clothed! Have contacted the hotel about this but no response.
April 16, 2013
Rated 5.0 out of 5.0 by flower3 All round value
Good position . Staff great . Great chinese over road
April 14, 2013
Rated 4.0 out of 5.0 by Ciderboy Good Business trip
Stayed in Swindon for three nights on a diamond package. The hotel looks a tad shabby from the outside, but once you enter the reception it all brightens up. A nice warm welcome, comfy clean rooms and a genearl friendliness from all staff. The diamond package included free parking, free internet and a three course eving meal with a drink of your choice. It was the best value package i have ever had in a Holiday inn/express. i will certainly be staying here again. Thanks to the team at Swindon...........
March 12, 2013
Rated 5.0 out of 5.0 by AndyMc Exactly What you Need
I cant fault this hotel.
It provides everything you need fpr a basic price.
March 4, 2013
Rated 4.0 out of 5.0 by GROTROT Staff very helpful and provide a great service
The hotel staff are keen to ensure that guests are well looked after. They after free tea and coffee in the lounge area in the evening.
Meals are good, although the new menu is a little boring if you are staying more than 4 nights.
I have stayed at this hotel for about 10 nights and will certainly use it again when I am in Swindon, its really local for the railway station too.
March 2, 2013
Rated 5.0 out of 5.0 by taffy42 warm welcome
Very welcoming and helpful staff. Clean and comfortable accommodation. Would definately recommend to others and we'd stay at this hotel again
February 17, 2013
Rated 4.0 out of 5.0 by Gado Convenient comfortable hotel
Reaches the usual standard of hiexpress hotels. Convenient for the rail station and city centre of Swindon. The staff are excellent and make all the difference to your stay.
January 22, 2013
Rated 4.0 out of 5.0 by LAaudit Great staff, great room decor, very cold room!
Staff were great, helpful and friendly. I especially liked the concierge service as I arrived alone, on foot at night and the concierge came out of the hotel to greet and guide me. Well done Holiday Inn, great innovation.
Room was spacious and bed comfortable, but room was very cold and heating appeared not to be effective.
Room service was great from a staff perspective, prompt and pleasant, but food was disappointingly low quality. No issues at breakfast - like the provision of fruit and natural yoghurt and there was plenty of room.
Fantastic location for my business trip.
December 19, 2012
Rated 3.0 out of 5.0 by CFC4eva Very poor food for dinner
I booked the dinner and parking inclusive package.
While I was not expecting fine dining, I did not expect the gammon to look mouldy (I think it was freezer burn) and the chips were just very dark crisp shells with old fat inside.
The starter and dessert were ok though I did have to ask for the ice cream which was supposed to be included.
I will dine elsewhere next time.
December 12, 2012
Rated 3.0 out of 5.0 by Charl100 Nice room but not nice area!
Hotel was well signed but it was difficult to find the right car park due to swindon's one way system. Room was stylish, clean and spacious. However it was freezing as air con was on and heating was off!
Sofa bed wasn't made up on our arrival and we had to delay tired children's bedtime while we waited for this to be sorted.
Breakfast was CRAZY busy. Main area was full so various conference rooms were available. Staff were helpful and doing their best but there were long queues for food. Coffee machines were running out of milk.
The location of the hotel was extremely central but there were a variety of police vans outside including a dog unit. I could hear the dogs barking in our room.
Overall the hotel was fine but we wouldn't choose to stay again.
December 7, 2012
Rated 5.0 out of 5.0 by eviearm Wonderful
Worth all the effort to get on to Platinum status.Rooms were truley wonderful.Thank you
December 1, 2012
Rated 2.0 out of 5.0 by instantkiwi Ususal pleasant stay but no hot water
I used to stay here often as it's relatively pleasant and well-located for my business needs. However, on this occasion there was no hot water in the morning throughout the entire hotel. One freezing cold shower later and I checked out - plenty of apologies from reception staff but no offer of a discount for the inconvenience. Not good enough.
November 26, 2012
Rated 4.0 out of 5.0 by Uksenator Good nights sleep
Close to train station (3-5 min walk), Wetherspoons pub & several restaurants all within a 2 minute walk. Hotel corridors noce and quiet so a good night sleep in a comfy bed. Have stopped 15 nights in past 12 months for business needs and will continue to return.
November 11, 2012
Rated 5.0 out of 5.0 by Geoff222 GREAT EXPERIENCE - VALUE FOR MONEY
Swindon; always seems to bring smiles to the faces of people, when you say you are going to stay there. But if you are on a journey somewhere, it is a much better place to stay than landlocked in a Motor Service Station. The town has a sort of night life with bars and restaurants Go for it ! we say
November 4, 2012
Rated 5.0 out of 5.0
by Ohana Friendly and great experience
We felt very welcome as soon as we checked in, the staff were friendly and very helpful. Our room was clean, warm and comfortable. It was an ideal location being right in the center of town, ideal for shopping and our night out. And considering the location you couldn't really hear the buzz of the night life. The check out time was perfect not too early after a night out. We will definitely use that hotal again.
November 2, 2012
Rated 4.0 out of 5.0 Great Service
I want to recognise the Reception Crew upon my check in and throughout my stay.....Execellent service from the crew.
The breakfast and TV menu need to be upgraded.
October 28, 2012
Rated 3.0 out of 5.0 by MagnusA Good but not great
There is no on-site parking but I was met by a very helpful chap who told me where to go and looked after my car while I got sorted. They use the station car park which is only 5 minutes away.
Registering was fine and the staff were helpful.
The room was fine but the reading lights were blue LEDs which I personally hate and are apparently very bad for relaxing - apparently they disturb your sleep pattern as they are similar to daylight.
I slept well and wasn't disturbed by noise from outside or other guests which is the main thing.
Breakfast was a bit disappointing. Hot food was minimal, scrambled eggs, beans and sausages. So as a veggie that left... No hash browns, mushrooms, tomatoes etc.
Check out was slow, only two staff on and as soon as one had a problem everything virtually ground to a halt. Not their fault but irritating.
October 24, 2012
Rated 5.0 out of 5.0 by HolidayDavid Welcomed at the door
We were welcomed at the door, and helped to park. Very useful in a strange town.
Good quiet room, great view from floor 4, and a good breakfast.
October 23, 2012