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Rated 3.9 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by comfort &affordabilty stayed at Swindon city centre for one night only,we have stayed at express by holiday inn at a few locations over the years and it has always been spot on,the rooms are always clean and tidy,staff have always been very polite and helpful,and breakfast may be basic but you have plenty of it.and we have recommended it to many. August 4, 2014
Rated 1.0 out of 5.0 by Very poor staff and food Food was the worst I have ever experienced in a hotel and will not be staying ther again, the staff argued in front of customers and young male staff was rude..................customer service skills the poorest July 28, 2014
Rated 4.0 out of 5.0 by Good value for city centre short stay The hotel is not easy to find by car, so having sat-nav was useful. Car parking was at the nearby rail station. Reception is not at ground level so you need to use the lift to the lobby area (L). Receptionist was very friendly, welcoming and efficient, and our room was clean and well presented. Bathroom was clean, though small with shower but no bath. We slept very well in comfortable beds. Breakfast was basic, though as expected for Holiday Inn Express. Hot food was limited to sausage, scrambled egg and baked beans. All breakfast items were regularly checked and topped up as required. The fruit juice was not very nice and seemed to be made from over sweet concentrate. Check out was as efficient as check in. High praise for the receptionist's friendly helpful attitude. Overall the hotel was good value if you need an overnight stay in Swindon. July 25, 2014
Rated 3.0 out of 5.0 by Good service Friendly and efficient staff throughout the stay. Attentive staff in the breakfast room. July 23, 2014
Rated 4.0 out of 5.0 by Great location and a comfortable bed! The hotel is in a great location being only a short walk from the town centre. All members of staff were present and friendly and would do all they could to help. My room was clean, had everything I needed including a hair dryer, a tv and the luxury of a sofa! The choices on the evening meal was good and the free breakfast was amazing! There was one night where I could hear some noises coming from a near side bar but nothing too bad. The highlight for me was the free wifi! Would defiantly stay here again! :) July 23, 2014
Rated 4.0 out of 5.0 by Swindon Stay I had a very relaxed stay in the Holday Inn at Swindon town centre, the manager on the afternoon shift had time to stop and chat, we had some good conversations, reception/bar staff, the two young ladies I met also had time for chats and when I needed directions where very helpful, any question I had they always had time for, and an answer. The staff I met where always happy, polite and out going. The hotel was clean at all times, despite how busy it was. The location was good, I was able to go for walks at night, there was a local park a short walk away, one of the best situated I have stayed in, three of the most friendly staff, who always spoke to great myself with a sense of humour too. A credit the hotel, just wish I could remember there names. July 23, 2014
Rated 5.0 out of 5.0 by Very helpful and serviceminded staff We got a room with a broken bedsofa. Instead of moving the whole family of 4 to another room, the hotel provided an additional room without extra cost. For beeing situated in the centre of the town, the rooms are quite and you get a good nights sleep. Excellent value for money. July 22, 2014
Rated 5.0 out of 5.0 by Swindon Centre I stay at H. I. Express swindon very often. I choose this hotel because I always receive excellent service from the staff, especially Miroslav, and the hotel facilities and ambiance are great. July 21, 2014
Rated 4.0 out of 5.0 by Central location and good service Stayed while attending the air tattoo in Fairford. Hotel was less than 5 min walk from Swindon Bus Station for the shuttle bus to Fairford. Hotel doesn't have on-site parking but guests use the train station car park which is a 2 min walk from the hotel. Hotel will provide validated parking but requires notice to be placed in the car informing parking wardens that parking fee is paid by hotel. As we were staying for 4 days this meant going back to the car each day to change the notice. Breakfast choices could be better. Toaster wasn't working correctly and there were only 3 hot food items to choose from. Staff were friendly and polite. Room was acceptable for our needs but a little on the small side. July 17, 2014
Rated 4.0 out of 5.0 by Room was clean and the staff was excellent Overall good experience. The bed was a little hard and room was small. I generally use the stairs and they were very diffucult to get around. I did not use the bar or the dining area but looked very clean and busy. July 15, 2014
Rated 2.0 out of 5.0 by Tired Business Man Hotel was completely full for my weekend on business with staff so did not get the rooms requested. Breakfast was basic. Noise from outside clubs and bars made it difficult to sleep. Did not meet expections. July 9, 2014
Rated 4.0 out of 5.0 by Great Staff - tough area My recent stay was nice with the exception of the Thursday night party district that the hotel is near. Throughout the evening, the shouts of the local bar hopping students could be heard all the way up to my fourth floor window. The air conditioning was inadequate and the room very humid and warm making it difficult to sleep. Otherwise, very friendly staff, great internet and breakfast. July 8, 2014
Rated 3.0 out of 5.0 by a little bit concerned of use of hotel by Social Sevices The front desk staff were very friendly. The barman was pretty grumpy so only stayed for one drink. The breakfast selection was very poor. unless you like sausages scrambled egg and beans every day. the arrest as already spoken about rather left a bad taste. and was informed by the night Manager he hoped we enjoyed the entertainment. July 7, 2014
Rated 4.0 out of 5.0 by Great Service Great Service, great sleep, great staff - but no car park! July 3, 2014
Rated 4.0 out of 5.0 by Swindon centre Hotel was clean, convenient and good value for money. June 30, 2014
Rated 3.0 out of 5.0 by Staff helpful/security missing Staff was helpful when we said about the mattress and the lobby staff delt with it as soon as we left. Security is a issue because we sat for a drink at night in the bar and noticed people that were not booked into the hotel drinking which we found very bad as if they got up to the lobby they could have got into any of the rooms. The breakfast was very limited June 30, 2014
Rated 5.0 out of 5.0 by Ideally situated for shopping and station During our 5 night stay we were greeted with a smile whenever we met a member of staff. Enquiries were dealt with sympathetically. The Hotel generated a feeling of well-being. The variety of places to eat and shop were within easy walking distance. Cars may be parked at the nearby railway station car park and although there is a charge it is discounted and reasonable. Our car remained in the car park 24/7 for 5 days. We are already planning a return visit to the Holiday Inn at Swindon Central and will use it as a base to explore the easily accessible surrounding countryside. June 26, 2014
Rated 1.0 out of 5.0 by Thursday and Weekends This hotel is a very short walk from Swindon railway station, and it would have been a very pleasant and convenient place to stay had it not been for the pub in the next street. I stayed on a Thursday night. It appears that the pub has a late license for Thursday nights and weekends, which allows them to stay open till 3.00am. The local population seems to take full advantage of this facility, and make A LOT of noise (about 85dB, and more when the drummer was doing a solo.) To be fair, the noise died down pretty quickly after 3.00am, but if you plan on going to sleep at a more usual hour, avoid the back end of the week. June 24, 2014
Rated 5.0 out of 5.0 by Friendly and Helpful Staff Really friendly and helpful Staff, Breakfast choice good, rooms comfortable.Will be booking again for sure. June 18, 2014
Rated 4.0 out of 5.0 Certain Staff Make This Hotel Working away from home Monday to Friday can be a fairly lonely experience but staff like Miroslav, Melody, Robert and Nikoleta make my regular stays bearable. Room maintenance isn't always the best but the the staff (in particular those mentioned above) always go out of their way to help out. There are better hotels in Swindon but the staff really make a difference and keep me coming back. June 17, 2014
Rated 4.0 out of 5.0 by Swidon Holiday Express No parking in hotel, but parking was only 200yards away. Room didnt have A/C which was a problem as have to sleep in summer with Window OPEN! June 17, 2014
Rated 4.0 out of 5.0 by Holiday Inn at Swindon City Centre Excellent place to stay if you need to be in the downtown area of Swindon. Value for money. June 16, 2014
Rated 4.0 out of 5.0 by Business Stay Excellent value for money and friendly, efficient staff. I would definitely recommend. June 6, 2014
Rated 5.0 out of 5.0 by Great service Had a family room and enjoyed our stay with friendly staff. June 6, 2014
Rated 3.0 out of 5.0 by Comfortable bed Hotel good but diss appointed with no restaurant food on a weekend evening. I would not visit again as swindon has nothing to offer visitors. May 28, 2014
Rated 3.0 out of 5.0 by Some improvements required Overall it was good but the scoring was reflected as 3/5 owing to not being allowed to have dinner in the restaurant in the evening May 28, 2014
Rated 3.0 out of 5.0 by over charged for rooms over charged for rooms and no resolved when rang up - took too long to get back to me and then that was only by email and not by telephone. Have had to send a letter of complaint Not anywhere on site or on phone to complain - only answer phone if press reservations choice May 24, 2014
Rated 5.0 out of 5.0 by Very comfortable, and Staff very good We stayed for 3 nights and were very comfortable, plenty of tea and coffee in the room and we could get hot drinks from the dining room at any time the Hot Chocolate was really nice, The room was very comfortable, we asked for firm pillows and had them within minuets, the Staff were all very nice and Polite and professional, would recommend if you are going to Swindon May 23, 2014
Rated 4.0 out of 5.0 by Great location I have nothing bad to say regarding the standard of accommodation at this hotel. The coffee machine was not working however the morning we stayed at breakfast. May 23, 2014
Rated 4.0 out of 5.0 by Swindon City centre Excellent staff and excellent hotel really enjoyed my stay May 18, 2014
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