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Rated 3.9 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by Another visit to Swindon Holiday Express Our third stay of 5 nights or over in as many months. It was rather nice to be recognised/acknowledged by some of the staff team. The entire team are friendly and try to be of assistance in any way possible. The maintenance man saw us struggling with several bags and cases and immediately informed us there was a luggage trolley available and offered to go and get it.. Breakfasts' at H I Express are often criticised but considering the type of Hotel (not 4/5 star luxury) we feel they are more than adequate with choices of continental or a basic English breakfast - or both!. Ideal location for using the Railway, Bus Station or for shopping in the town or at the Designer Outlet. Overall we are Happy Guests who will be returning again. September 25, 2014
Rated 5.0 out of 5.0 clean and comfortable I stayed at Holiday inn express for the weekend and found it very clean the staff were friendly and always on hand if you should need anything and would stay here again with my partner September 12, 2014
Rated 5.0 out of 5.0 by excellent customer service I have always found the staff to be very friendly, professional and willing to help. September 12, 2014
Rated 5.0 out of 5.0 by easy night Friendly girl on reception called Mexico. Explained about the parking all of 2 mins walk down the road. Room was great, standard of a holiday inn express. Top floor gave good views,shame it was only of Swindon. The police station over the road makes it look like a rough area with 3/4 police cars outside at any 1 time, but it was quiet. Breakfast was quite poor, but as a continental it was fine. September 5, 2014
Rated 2.0 out of 5.0 by not good I stopped using a budget chain of hotels because of previous good experiences with hiex but this has left me wondering why. paying more for the same experience. I will give it some thought on my future weekends away. September 3, 2014
Rated 4.0 out of 5.0 by A nights stay in Swindon I booked late on Sunday August 24 for a stay that night using my reward points. It was simple and the hotel was great, we had a great room and the staff were helpful. Car parking was not good, there is no parking at the hotel, there is just up the road but it is £6 for 24 hours, but on a Sunday and the following day a bank holiday it seemed steep. Breakfast was fine except not enough staff to keep tables clear or food and implements stocked. August 28, 2014
Rated 2.0 out of 5.0 by Dimly lit room and noisy night Double glazing did not deflect noise from passing traffic outside - still quite loud. Insufficient lighting in the room - far too dim. Hotel unable to cope when faced with a large number of diners. Bar prices are absolutely ridiculous. August 27, 2014
Rated 4.0 out of 5.0 by Good overnight stay Room and Wi-fi met expectations. Nice and helpful staff. Great Italian restaurant around the corner. August 26, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Holiday Inn Express is a great place to stay in Swindon. Most of the staff are very friendly and supportive. On the whole they are great except for some strict policies and rigidness in slight amendments to Check-in dates and cancellation charges. August 20, 2014
Rated 2.0 out of 5.0 by Poor night's sleep and awful breakfast I've stayed in Holiday Inns in the past and been very happy, so I thought the budget Express chain would be better than its competitors too. However, I wasn't impressed by the Swindon version, even though it was clean and the staff were helpful. The first problem is finding reception. You enter on the ground floor, and it seems reception is two floors up on level 1. When you come out of the lift, there are no directions. I eventually found reception in the cafe. And by nosing around I also eventually found a sign near the lift, completely obscured by floor to ceiling marketing for the IHG rewards card. The second problem is the noise at night. There's a very loud nightclub close by and the noise kept me awake until 4 or 5 in the morning. The third problem is breakfast. Hot options seemed to be limited to cheap and nasty sausages, unpleasant, greyish dried out scrambled egg (powdered?) and baked beans. Not even bacon. I can't remember having a worse hotel breakfast. I have no idea whether other Holiday Inn Express hotels are any better, but I have no wish to find out. And next time I'm in Swindon, I'll definitely be staying elsewhere. August 20, 2014
Rated 4.0 out of 5.0 by Comfortable bed & fair service On arrival I found the reception staff not very helpful. I arrived early & was told that the room was not available - Fair answer. But reception could have asked if I wanted to leave my luggage behind recption, so that I didn't have to carry it around Swindon! I think that the lighting in the 'en suite' area is far from bright enough, I found it extremely difficult saving with such a low light level. August 19, 2014
Rated 4.0 out of 5.0 by Nice Hotel This is a surprisingly nice hotel, I was expecting less as from the outside it did not look that great. We had a disabled room and there was plenty of space for a wheelchair. The only downside was the beds are not too comfortable. August 19, 2014
Rated 5.0 out of 5.0 by Ideal Location in Decent Accommodation We stayed here for 5 nights in June, 8 in August and have just booked another 5 for September. Why? PROS: Friendly staff who make a genuine effort to ensure a pleasant stay. Everywhere feels fresh and clean. Excellent parking close by for a very reasonable charge. Tea/coffee/ice always available. Good size lounge/bar. Central for a variety of very good - and not so good - eating places; also for shopping. Relatively short and easy drive to nearby countryside. CONS: Hopefully the mattresses will soon meet the quality of those at Premier Inn. They are bearable but feel rather worn. TIP: Pack some hangers in your case if two of you are staying more than a couple of nights as there are only the standard 5 or so available. (This is not a criticism of the Hotel as it applies to most places). August 14, 2014
Rated 1.0 out of 5.0 by Bad value Room is too hot, Television not working and room door failed to open 4 times. The staff communicator was left in our room, it was making noise during the night. No compensation from the hotel. August 14, 2014
Rated 5.0 out of 5.0 by Suitable base for Thames Path walk Reception staff excellent. Our only complaint was the dish of water to put used tea spoons in at breakfast. A dry dish is all that is needed. August 14, 2014
Rated 2.0 out of 5.0 by Uncomfortable bed very uncomfortable bed (lumpy springs) Got woken up at 4am when the night club next door kicked out. Compared to all the hotels in the group we have stayed at, it was not the best value we have had for the price paid. August 6, 2014
Rated 5.0 out of 5.0 by comfort &affordabilty stayed at Swindon city centre for one night only,we have stayed at express by holiday inn at a few locations over the years and it has always been spot on,the rooms are always clean and tidy,staff have always been very polite and helpful,and breakfast may be basic but you have plenty of it.and we have recommended it to many. August 4, 2014
Rated 1.0 out of 5.0 by Very poor staff and food Food was the worst I have ever experienced in a hotel and will not be staying ther again, the staff argued in front of customers and young male staff was rude..................customer service skills the poorest July 28, 2014
Rated 4.0 out of 5.0 by Good value for city centre short stay The hotel is not easy to find by car, so having sat-nav was useful. Car parking was at the nearby rail station. Reception is not at ground level so you need to use the lift to the lobby area (L). Receptionist was very friendly, welcoming and efficient, and our room was clean and well presented. Bathroom was clean, though small with shower but no bath. We slept very well in comfortable beds. Breakfast was basic, though as expected for Holiday Inn Express. Hot food was limited to sausage, scrambled egg and baked beans. All breakfast items were regularly checked and topped up as required. The fruit juice was not very nice and seemed to be made from over sweet concentrate. Check out was as efficient as check in. High praise for the receptionist's friendly helpful attitude. Overall the hotel was good value if you need an overnight stay in Swindon. July 25, 2014
Rated 3.0 out of 5.0 by Good service Friendly and efficient staff throughout the stay. Attentive staff in the breakfast room. July 23, 2014
Rated 4.0 out of 5.0 by Great location and a comfortable bed! The hotel is in a great location being only a short walk from the town centre. All members of staff were present and friendly and would do all they could to help. My room was clean, had everything I needed including a hair dryer, a tv and the luxury of a sofa! The choices on the evening meal was good and the free breakfast was amazing! There was one night where I could hear some noises coming from a near side bar but nothing too bad. The highlight for me was the free wifi! Would defiantly stay here again! :) July 23, 2014
Rated 4.0 out of 5.0 by Swindon Stay I had a very relaxed stay in the Holday Inn at Swindon town centre, the manager on the afternoon shift had time to stop and chat, we had some good conversations, reception/bar staff, the two young ladies I met also had time for chats and when I needed directions where very helpful, any question I had they always had time for, and an answer. The staff I met where always happy, polite and out going. The hotel was clean at all times, despite how busy it was. The location was good, I was able to go for walks at night, there was a local park a short walk away, one of the best situated I have stayed in, three of the most friendly staff, who always spoke to great myself with a sense of humour too. A credit the hotel, just wish I could remember there names. July 23, 2014
Rated 5.0 out of 5.0 by Very helpful and serviceminded staff We got a room with a broken bedsofa. Instead of moving the whole family of 4 to another room, the hotel provided an additional room without extra cost. For beeing situated in the centre of the town, the rooms are quite and you get a good nights sleep. Excellent value for money. July 22, 2014
Rated 5.0 out of 5.0 by Swindon Centre I stay at H. I. Express swindon very often. I choose this hotel because I always receive excellent service from the staff, especially Miroslav, and the hotel facilities and ambiance are great. July 21, 2014
Rated 4.0 out of 5.0 by Central location and good service Stayed while attending the air tattoo in Fairford. Hotel was less than 5 min walk from Swindon Bus Station for the shuttle bus to Fairford. Hotel doesn't have on-site parking but guests use the train station car park which is a 2 min walk from the hotel. Hotel will provide validated parking but requires notice to be placed in the car informing parking wardens that parking fee is paid by hotel. As we were staying for 4 days this meant going back to the car each day to change the notice. Breakfast choices could be better. Toaster wasn't working correctly and there were only 3 hot food items to choose from. Staff were friendly and polite. Room was acceptable for our needs but a little on the small side. July 17, 2014
Rated 4.0 out of 5.0 by Room was clean and the staff was excellent Overall good experience. The bed was a little hard and room was small. I generally use the stairs and they were very diffucult to get around. I did not use the bar or the dining area but looked very clean and busy. July 15, 2014
Rated 2.0 out of 5.0 by Tired Business Man Hotel was completely full for my weekend on business with staff so did not get the rooms requested. Breakfast was basic. Noise from outside clubs and bars made it difficult to sleep. Did not meet expections. July 9, 2014
Rated 4.0 out of 5.0 by Great Staff - tough area My recent stay was nice with the exception of the Thursday night party district that the hotel is near. Throughout the evening, the shouts of the local bar hopping students could be heard all the way up to my fourth floor window. The air conditioning was inadequate and the room very humid and warm making it difficult to sleep. Otherwise, very friendly staff, great internet and breakfast. July 8, 2014
Rated 3.0 out of 5.0 by a little bit concerned of use of hotel by Social Sevices The front desk staff were very friendly. The barman was pretty grumpy so only stayed for one drink. The breakfast selection was very poor. unless you like sausages scrambled egg and beans every day. the arrest as already spoken about rather left a bad taste. and was informed by the night Manager he hoped we enjoyed the entertainment. July 7, 2014
Rated 4.0 out of 5.0 by Great Service Great Service, great sleep, great staff - but no car park! July 3, 2014
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