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Rated 3.9 out of 5 by 209 reviewers.
Rated 3.0 out of 5.0 by a little bit concerned of use of hotel by Social Sevices The front desk staff were very friendly. The barman was pretty grumpy so only stayed for one drink. The breakfast selection was very poor. unless you like sausages scrambled egg and beans every day. the arrest as already spoken about rather left a bad taste. and was informed by the night Manager he hoped we enjoyed the entertainment. July 7, 2014
Rated 4.0 out of 5.0 by Great Service Great Service, great sleep, great staff - but no car park! July 3, 2014
Rated 4.0 out of 5.0 by Swindon centre Hotel was clean, convenient and good value for money. June 30, 2014
Rated 3.0 out of 5.0 by Staff helpful/security missing Staff was helpful when we said about the mattress and the lobby staff delt with it as soon as we left. Security is a issue because we sat for a drink at night in the bar and noticed people that were not booked into the hotel drinking which we found very bad as if they got up to the lobby they could have got into any of the rooms. The breakfast was very limited June 30, 2014
Rated 5.0 out of 5.0 by Ideally situated for shopping and station During our 5 night stay we were greeted with a smile whenever we met a member of staff. Enquiries were dealt with sympathetically. The Hotel generated a feeling of well-being. The variety of places to eat and shop were within easy walking distance. Cars may be parked at the nearby railway station car park and although there is a charge it is discounted and reasonable. Our car remained in the car park 24/7 for 5 days. We are already planning a return visit to the Holiday Inn at Swindon Central and will use it as a base to explore the easily accessible surrounding countryside. June 26, 2014
Rated 1.0 out of 5.0 by Thursday and Weekends This hotel is a very short walk from Swindon railway station, and it would have been a very pleasant and convenient place to stay had it not been for the pub in the next street. I stayed on a Thursday night. It appears that the pub has a late license for Thursday nights and weekends, which allows them to stay open till 3.00am. The local population seems to take full advantage of this facility, and make A LOT of noise (about 85dB, and more when the drummer was doing a solo.) To be fair, the noise died down pretty quickly after 3.00am, but if you plan on going to sleep at a more usual hour, avoid the back end of the week. June 24, 2014
Rated 5.0 out of 5.0 by Friendly and Helpful Staff Really friendly and helpful Staff, Breakfast choice good, rooms comfortable.Will be booking again for sure. June 18, 2014
Rated 4.0 out of 5.0 Certain Staff Make This Hotel Working away from home Monday to Friday can be a fairly lonely experience but staff like Miroslav, Melody, Robert and Nikoleta make my regular stays bearable. Room maintenance isn't always the best but the the staff (in particular those mentioned above) always go out of their way to help out. There are better hotels in Swindon but the staff really make a difference and keep me coming back. June 17, 2014
Rated 4.0 out of 5.0 by Swidon Holiday Express No parking in hotel, but parking was only 200yards away. Room didnt have A/C which was a problem as have to sleep in summer with Window OPEN! June 17, 2014
Rated 4.0 out of 5.0 by Holiday Inn at Swindon City Centre Excellent place to stay if you need to be in the downtown area of Swindon. Value for money. June 16, 2014
Rated 4.0 out of 5.0 by Business Stay Excellent value for money and friendly, efficient staff. I would definitely recommend. June 6, 2014
Rated 5.0 out of 5.0 by Great service Had a family room and enjoyed our stay with friendly staff. June 6, 2014
Rated 3.0 out of 5.0 by Comfortable bed Hotel good but diss appointed with no restaurant food on a weekend evening. I would not visit again as swindon has nothing to offer visitors. May 28, 2014
Rated 3.0 out of 5.0 by Some improvements required Overall it was good but the scoring was reflected as 3/5 owing to not being allowed to have dinner in the restaurant in the evening May 28, 2014
Rated 3.0 out of 5.0 by over charged for rooms over charged for rooms and no resolved when rang up - took too long to get back to me and then that was only by email and not by telephone. Have had to send a letter of complaint Not anywhere on site or on phone to complain - only answer phone if press reservations choice May 24, 2014
Rated 5.0 out of 5.0 by Very comfortable, and Staff very good We stayed for 3 nights and were very comfortable, plenty of tea and coffee in the room and we could get hot drinks from the dining room at any time the Hot Chocolate was really nice, The room was very comfortable, we asked for firm pillows and had them within minuets, the Staff were all very nice and Polite and professional, would recommend if you are going to Swindon May 23, 2014
Rated 4.0 out of 5.0 by Great location I have nothing bad to say regarding the standard of accommodation at this hotel. The coffee machine was not working however the morning we stayed at breakfast. May 23, 2014
Rated 4.0 out of 5.0 by Swindon City centre Excellent staff and excellent hotel really enjoyed my stay May 18, 2014
Rated 5.0 out of 5.0 by Great Experience Checked in Monday 12th May was greeted by Bethany and Melody on reception, very professional and explained the layout of the hotel, gave me the dinner and breakfast times and showed me where the latte machine's were. I desperately needed a hair cut and they recommended Celly's which was a 5 minute walk from the hotel. They were also able to recommended places to go and the fantastic shopping that is on offer in Swindon. They were absolutely fantastic and provided a wealth of knowledge and nothing was too much trouble. There is something for everyone on the dinner menu and their chef is only too happy to add to anything you order. Also met with Miraslav ( I hope I've spelt his name correctly ) he is the night manager and is definitely this hotel's biggest asset. He has the patience of a saint and is willing to go the extra mile. I had a brilliant stay and was made to feel at home would recommended this hotel to anyone visiting Swindon. May 15, 2014
Rated 3.0 out of 5.0 by DISAPPOINTING Unfortunately, this stay was extremely disappointing. Normally stay at another chain but this was central. Wanted some food on arrival late afternoon and was told by reception staff "there is no food at weekends!" Later we saw families tucking into meals! We had room on the fourth floor, double aspect windows overlooking other buildings, pubs etc. Noise from pubs/club went on until well after 3am, couldn't open window due to this then other inconsiderate guests were shouting in the corridor at around 3.30am. Such a shame as have had good stays at Holiday Inns but not this one :-( May 14, 2014
Rated 5.0 out of 5.0 by good experience Nice friendly Hotel, Everywhere clean and tidy,And a comfortable nights sleep. May 14, 2014
Rated 4.0 out of 5.0 by Friendly staff I was late arriving and the climb up the scruffy stairs did not bode well. However, the staff were great, the room was nice and the chef let me order a meal a little after the kitchen was due to close, as I had been delayed by trains. A good sleep, but a limited choice for breakfast. The stair well to reception is a big let down and needs brightening up. May 13, 2014
Rated 4.0 out of 5.0 by Comfortable and convenient location Location is good to swindon shops and business park May 13, 2014
Rated 4.0 out of 5.0 by Friendly service and high standards Hotel provides just what I need. Efficient friendly staff, clean and comfortable rooms, and no hassle. May 11, 2014
Rated 1.0 out of 5.0 by Awful hotel Hotel just awful itself. Not recommended for families with kids because of town centre, pubs and night clubs surround. Finding hotel by car its not easy and it took at least 30 min. to drive around. May 11, 2014
Rated 5.0 out of 5.0 by Purrr.....fection Stayed at this hotel on several occasions. Did not disappoint! The room we were allocated was superb cannot believe we had this room for the price we paid. It was the best room in the hotel. Staff were polite and really helpful. The Hotel was extremely busy on the Sunday morning with guests struggling to find seats for breakfast as well as running out of food. However, the staff pulled out all the stops to ensure this problem was resolved, even the receptionists came to help out. Could have done with even more help. Despite some guests complaining aggressively, the staff kept cool and professional at all times. Well done HIE Swindon, it was a pleasure to stay with you May 9, 2014
Rated 1.0 out of 5.0 by Won't be staying here again!!! Where do I start?! I am very particular of the brand of hotel I stay at. The past experiences of The Holiday Inn as a hotel brand has been exceptional but this particular stay has made me doubt the chain and make me wonder whether to book again with them. - Advertised as free wifi... EVERYWHERE. But this was wrong. From 8pm till the time I checked out there was no internet access. Phoned reception & complained, reply was "we are waiting for a call from our service provider." When checking out the lady at reception asked the usual courtesy question of "was everything ok with your stay?" I mentioned the no access to the wifi and her excuse was "the building is very big & when a lot of guest are using the wifi the service is poor." Are you joking?! We are in 2014 not in the 90s with dial up internet connections! I stayed at the hotel for business, and no wifi was a complete disruption for me. I needed the wifi to complete work, that it why I stayed at a hotel who rave about their wifi, but I did not receive this good experience as advertised. - I lost count of how many hairs I found in the bed... Not pleasant at all. - the curtains were ripped; the dressing table chair was battered and old; and the bathroom door had what seemed to be cement covering a hole (see photos) - the dust on almost ever surface was distinguishing! - there were no bathroom amenities like soap - I ordered a chicken burger for room service. Reception stated it would take 45 mins when I ordered which seemed quite excessive but accepted anyway. The meal turned up 1 hour & 5 mins later. The chips were warm-ish, the burger was lovely but the menu stated it came with onion rings & was did not receive these. I may sound a bit petty but these little things just added to my overall frustration of the hotel. - the air conditioning / heating system was not active / did not work (unlike what each room is advised to have). There was however a little old fashioned electric fire which barely gave off any heat - I went down to breakfast at 6:30am. The hotel advised a continental breakfast, however when I got there there was no hot food. I thought I had been mistaken so sat down with my slice of toast & butter. Whilst at the table I began to read the menu which stated hot breakfast such as beans, savages, scrambled egg. Therefore I comforted the lady on reception about it. She went into the kitchen & brought out the food at 6:50 (after questioning). I found this quite unacceptable that guests had to ask for food which should have been laid out buffet style. Overall... Very disappointed with my stay. May 5, 2014
Rated 2.0 out of 5.0 by not the best on this occasion Second time to this hotel and standards have certainly dropped April 29, 2014
Rated 5.0 out of 5.0 by Good hotel, comfortable room, rubbish breakfast. Really nice and helpful staff, comfortable room, nice bar atmosphere, poor breakfast service. April 28, 2014
Rated 5.0 out of 5.0 by Reveiw The staff was 1st Class. I did lose my sweater and they found it, folded it and keep it in a safe place for me. And even I returned late into the morning from a night 2 members of staff called my name out and told they had it. Also we was looking for a place to eat and they recommended a couple of places local and also suggested some dishes they had tried themselfs. April 13, 2014
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