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Rated 4.0 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by Very friendly staff Hotel within walking distance of the train station. The staff were all very friendly. The hotel room clean and very modern.Although in the middle of the town fairly quiet. Breakfast was self service, with a good choice. will come again.. March 25, 2014
Rated 5.0 out of 5.0 by Exceeded expectations Booked this hotel as part of a Points Break promotion as an IHG member. Very impressed overall, including attentiveness of staff and reasonable price of food in the restaurant. Would stay again if in the area - great for shopping a Designer Outlet. March 24, 2014
Rated 3.0 out of 5.0 by Great Service and room, Noisy location Located next to a late night bar with an external area and outside bar. Very Noisy. I was in an even numbered room, apparently the odd numbered rooms on the reverse side of the hotel are much quieter. Too late for me to know that now. I wasn't charged in the end and that was offered to me without me suggesting it. Great customer service to be fair. Good rate and breakfast is great as it's free. March 24, 2014
Rated 5.0 out of 5.0 by Great stay at a great hotel Staff and room were wonderful. Only minor point is that I could not eat in the hotel on a Friday at 9pm. Melody did offer alternatives though, providing take-away menus and recommending local restaurants. March 21, 2014
Rated 3.0 out of 5.0 by Best for one night stay only the room has NO STORAGE SPACE , not a wardrobe or drawers just a small open unit . So for a longer stay with luggage its very cramped and uncomfortable . A good central loaction, and breakfast and free wifi. are its only plus points. March 19, 2014
Rated 3.0 out of 5.0 by Broken Lift Upon arrival we checked in and got in the lift to go up to our rooms. The lift made a few clunking noises then it stopped. We kept pressing the start button but nothing happened, we tried to pull the doors open and a brick wall in front of us. We pressed the emergency button but no one answered. We kept pressing the emergency button for a very long time and no answer. As the lift was full it was getting hot and I was starting to panic, more due to the fact no one was responding. When we finally got a call back the guy was quite abrupt saying "we got your call so be patient as we will be with you shortly" took them 35 minutes which is apaulling and how we didn't pass out I do not know. The fact that we wasn't kept informed with what was happening was making me panic more. I cannot believe this service from an IHG brand, I expected better service than this. It took me most of the day to compose myself and think I will be walking the stairs from now on. The team there should have stayed in contact with us and answered our calls from the first one. March 18, 2014
Rated 5.0 out of 5.0 by great stop The staff couldn't be more helpful and catered our every need. Would highly recommend. March 14, 2014
Rated 4.0 out of 5.0 by Great hotel, centrally located, friendly staff. We arrived early and were able to access our room earlier than anticipated which was lovely as it gave us more of the afternoon. I was going to say the front of house staff, but it should be ALL staff are friendly, courteous and efficient. Nothing was too much hassle for them. Booking in and out was easy. Room was clean and tidy and very comfortable and was more than adequate for our stay at the hotel. Breakfast has a vast variety of food catering for all needs and tastes and was hot and delicious. Would recommend to anyone needing somewhere to stay in Swindon. March 12, 2014
Rated 5.0 out of 5.0 by Very Clean Room and Friendly staff Staff are very friendly and helpful. The room was comfortable and clean. As someone who likes a cooked breakfast would of liked more choice than just sausage, beans and scambled egg. March 10, 2014
Rated 5.0 out of 5.0 by Best Hotel Experience Ever This hotel has the best most caring staff I have ever seen at any hotel I have ever stayed. Robert and his entire staff went out of their way to help me through a difficult time when I had to return to the U.S. Unexpectedly. Thank you Robert and to everyone on your staff. This was my third stay at this hotel in the last few years and I have always had great service and a great experience. Nice people who go out of their way to make your travels easier. March 8, 2014
Rated 4.0 out of 5.0 by staff welcoming but beware the car park The staff are genuinely helpful - I phoned at 11 as a meeting had been cancelled and they made sure a room was available for 1.00 so I could work. Good service. The bad bit is they don't have their own monitored car park and mine was one of three cars broken into overnight - so beware if you park overnight! March 8, 2014
Rated 3.0 out of 5.0 by Bed worn out, bathroom facilities poor Bed worn out, bathroom facilities poor. Good front of house staff. Breakfast adequate. March 5, 2014
Rated 5.0 out of 5.0 by Great stay with excellent staff Excellent customer service from reception staff -despite multi tasking and being very busy service was with a smile and good humour. The room was spacious and clean and could not be faulted. Breakfast was self service and plentiful . All in all a great stay .Thank you. March 5, 2014
Rated 5.0 out of 5.0 by Great hotel, great bed, great price, big breakfast buffet! Stayed here on a night out and it was perfect place to crash afterwards - great room with everything we needed. Friendly staff. Car park less than a minutes walk - once we found it! Great breakfast buffet, even take away coffee cups for an extra top up after filling up! Directions to the hotel could do with updating. Would definitely stay again :-) February 26, 2014
Rated 5.0 out of 5.0 by Great Friendly Staff The staff are very helpful and go out of their way to make you feel at home. February 25, 2014
Rated 5.0 out of 5.0 by Outstanding Fabulous in every way except the noise levels on a Thurs, Fri and Sat night. February 24, 2014
Rated 2.0 out of 5.0 by over-advertised hotel According to what it says on website and advertising websites, I couldn't wait until my stay started. However as soon as I started my stay I was really disappointed. The room, although advertised for 4 people is very small just enough for one person. Breakfast is basically a continental breakfast with some cold scrambled eggs and low quality baked beans. Other than this nothing, nada. Staff is completely unaware who is staying where. My stay was divided into three booking one after the other. Every time after my first booking finished, staff come to my room and asked me to check out, then I tell them I have another booking. Then they do not do my room until I ask for my room to be made. All in all, I am not happy at all with this booking. February 22, 2014
Rated 1.0 out of 5.0 by No comment Would not stay here again, Twin rooms, small, the heater was off, so very cold, and when you just want to relax, you have to change rooms, Double room was nice, February 21, 2014
Rated 5.0 out of 5.0 by Great Service and lovely accomadation The staff were friendly, polite, informative, professional both at check in and the following day. Room was clean and tidy and even through there were signs of Swindon nightlife outside none of it intruded into the hotel.. i.e no revellers, no noise, etc. I was very impressed by the whole experience. That was my fourth visit in 5 months and every time has been a pleasure. February 19, 2014
Rated 5.0 out of 5.0 by Exceeded all expectations The Friendly and polite staff combined with the near on perfect room made my stay the most enjoyable stay i've had in any hotel i've been to in UK. February 19, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service - Dinner Menu was not adequate - Dinner serving timing was not sufficient February 18, 2014
Rated 2.0 out of 5.0 by Initial Welcome and Check-out Approach Receptionists at front desk were not polite/not welcoming at the first instance during check-in and check-out. Following seeing the membership, the body language changed which I believe should not be the case rather a positive attitude and body language would help. All other service was good however if possible I will try and avoid this Hotel in near future but I recognise it could be a local issue. February 18, 2014
Rated 4.0 out of 5.0 by Comfy Good place to stay, rooms very clean and the reception staff were brilliant February 17, 2014
Rated 4.0 out of 5.0 by Staff was helpful The staff helped my party find a place to eat. The WiFi password did not work. I had to go to the front desk and get the hotel generic password. Afterwards, I was able to work from the hotel. Overall the hotel was comfortable and clean. However, I was expecting a more comfortable bed. February 16, 2014
Rated 5.0 out of 5.0 by Spotlessly clean and comfortable I stayed overnight with a friend for a shopping trip. The hotel was well placed for the town centre, the outlet and the railway museum. All staff were friendly and helpful and check in and check out were speedy. There was a good breakfast selection for the price and the food was hot and freshly replenished. The room was clean and comfortable. This hotel was excellent value for money. February 11, 2014
Rated 5.0 out of 5.0 by Friendly and fun staff It was a very pleasant experience staying at this hotel. The staff was professional, friendly, and fun. A very clean hotel, and the location provides easy access to restaurants and shopping. I wish I had made note of the names of all of the staff members who I encountered so I could give them individual recognition. I will definitely stay here if I travel to the area in the future. February 9, 2014
Rated 5.0 out of 5.0 by good service Good place to stay. Staff were very good, happy and help full. Parking was not far to walk, BUT NOT ON SITE . Room was ok Close to the town centre February 4, 2014
Rated 4.0 out of 5.0 by Great Budget Hotel in the Heart of Swindon This is a a great place to stay in Swindon, within a few minutes of the station and the town centre. Staff are the most friendly I have found anywhere and the rooms are clean and comfortable, with modern furnishings. Breakfast choices are limited but that's OK, considering breakfast is included in the price. I would recommend this hotel to anyone seeking budget accomodation in Swindon. January 28, 2014
Rated 5.0 out of 5.0 by excellent staff I was staying for one night before an early train ride to Cardiff and had a lovely stay at this hotel. The room was cozy and comfortable and the staff very friendly, able to answer all my questions and even print me a map for Cardiff. January 27, 2014
Rated 5.0 out of 5.0 by Room Comfort I have stayed at this hotel on a number of occasions and have never been disappointed. The rooms are well thought out and the beds are comfortable. Staff are always friendly. Will stay at this hotel again. January 23, 2014
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