Rated 3.9 out of 5 by 191
Rated 5.0 out of 5.0 by Amruth Great Place to Stay
Holiday Inn Express is a great place to stay in Swindon. Most of the staff are very friendly and supportive. On the whole they are great except for some strict policies and rigidness in slight amendments to Check-in dates and cancellation charges.
August 20, 2014
Rated 2.0 out of 5.0 by Nick H. Poor night's sleep and awful breakfast
I've stayed in Holiday Inns in the past and been very happy, so I thought the budget Express chain would be better than its competitors too. However, I wasn't impressed by the Swindon version, even though it was clean and the staff were helpful.
The first problem is finding reception. You enter on the ground floor, and it seems reception is two floors up on level 1. When you come out of the lift, there are no directions. I eventually found reception in the cafe. And by nosing around I also eventually found a sign near the lift, completely obscured by floor to ceiling marketing for the IHG rewards card.
The second problem is the noise at night. There's a very loud nightclub close by and the noise kept me awake until 4 or 5 in the morning.
The third problem is breakfast. Hot options seemed to be limited to cheap and nasty sausages, unpleasant, greyish dried out scrambled egg (powdered?) and baked beans. Not even bacon. I can't remember having a worse hotel breakfast.
I have no idea whether other Holiday Inn Express hotels are any better, but I have no wish to find out. And next time I'm in Swindon, I'll definitely be staying elsewhere.
August 20, 2014
Rated 4.0 out of 5.0 by ZAC1408 Comfortable bed & fair service
On arrival I found the reception staff not very helpful. I arrived early & was told that the room was not available - Fair answer. But reception could have asked if I wanted to leave my luggage behind recption, so that I didn't have to carry it around Swindon!
I think that the lighting in the 'en suite' area is far from bright enough, I found it extremely difficult saving with such a low light level.
August 19, 2014