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Rated 4.5 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Short Break All staff that we came into contact with were friendly and helpful. The General Manager was particularly so; it was like we were old friends. The cleanliness is something I have come to rely on from HI Express. I expect it everywhere, but am sometimes disappointed, but never at HI Express. There are a couple of areas for improvement for HI Express. Firstly, you can hear the room door and internal doors closing in nearby rooms. There must be something that can be done to reduce the "bang". Secondly, I really would like porridge for breakfast - I rarely eat sausage, beans and eggs. August 29, 2014
Rated 5.0 out of 5.0 by Secluded, spacious and descent accommodation and lovely customer service Impressed by the fantastic preparation of each room for our group - meets our request. The hotel staff were very pleasant, polite and professional. Everyone had a brilliant stay. August 27, 2014
Rated 3.0 out of 5.0 by Does what it says on the tin! Room adequate and clean. Breakfast basic but adequate. Bit of a breakfast bun fight when we visited, but was a busy bank holiday weekend! Good value and no frills. August 27, 2014
Rated 5.0 out of 5.0 by excellent stay room lovely, staff friendly and approachable, nice choice for breakfast and it was hot. would recommend to stay here anytime August 23, 2014
Rated 4.0 out of 5.0 by Problems with check-in On arrival I checked in. We had two rooms booked and despite it being over two hours from first check in our rooms were not ready. Manager moved us to two new rooms as we were on a time scale. My room was fine however, my sons room was occupied by a family (in the room as he tried to get in) This was a little upsetting. We returned to reception where my son was re-roomed. August 22, 2014
Rated 5.0 out of 5.0 by Excellent service I would like to express my thanks to manager Lee who was so obliging . We enjoyed our stay and felt that nothing was too much trouble for him . It's not often that you get great service at a great price but we certainly did. August 22, 2014
Rated 5.0 out of 5.0 by Swindon I stay in excess of 80 nights across the UK per year, the swindon site sits nicely into the area I cover and is always good value August 21, 2014
Rated 2.0 out of 5.0 by Struggles when busy We've stayed here several times previously due to convenient location (just off M4). This time (Saturday night) was full with 2 coach parties. I guess the number of staff on duty couldn't cope with demand... queue at reception to check in, door key didn't work, another couple tried to get into our room which they'd been allocated too, and the queue for breakfast (we were there spot on start time of 7am on Saturday morning) was very long with no staff member restocking or clearing away. Left hungry and rather disappointed. August 21, 2014
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