Rated 4.6 out of 5 by 89
Rated 2.0 out of 5.0 by tiredvisitor Service
When we booked this hotel we were assured that we would be able to have an extra duvet so one of our sons could sleep on a blow up mat that we would take as sleeping a 14 and 12 year old in put u up bed doesn't work.
When we asked the receptionist for this she was more interested in talking to other members of staff and we could not keep her attention. Eventually she said she would bring this to us within 30 minutes.
We thanked her and asked if this could be as soon as possible as we were tired.
By 9.30 no duvet had arrived and we decided we would manage and all went to bed.
At 10.30 we had a knock on our door and the door opened before we had chance to get to it. It was the receptionist 2 hours later with the duvet. I was not impressed at the time it had taken or she just knocked once and walked in. Response "oh well" was going to raise this before we left on the Saturday but there was no staff on reception and when you asked in the restaurant to speak to someone they didn't know where anyone was.
Poor is a compliment to staff helpfulness and attitude - rubbish would be more appropriate.
Did this spoil our stay "Yes" we all then struggled to get back to sleep
October 29, 2013
Rated 4.0 out of 5.0 by carlos11 good hotel. poor pclub offers
i am a platinum member and stay in this hotel a lot. i am disappointed that the platinum members have been offered free wifi, but in this hotel, EVERY guest gets free wifi. i do not see any benefit to the platinum members when they recieve the same goods for free as everyone else. i would like to think this owuld be addressed as the high speed internet for platinum members would be advantageous. now everyone has free wifi, the connection i used to get is now still free but slower due to the excessive usage.
everything else in this hotel is top class though and i would recommend it
October 29, 2013
Rated 5.0 out of 5.0 by Jrdmcd Excellent service and comfortable
Staff was very helpful. We were a few minutes late for breakfast, but staff served us nevertheless. Bed was comfortable.
October 25, 2013
Rated 5.0 out of 5.0 Devon Bound
On a recent trip to Devon and Cornwall we stopped on the way in the Swindon Holiday Inn Express. It was superb value and would have no hesitation in recommending and we will definitely stay here again when we are Devon bound.
October 23, 2013
Rated 5.0 out of 5.0 by Mssmd great service and value for money
Great hotel, easy to find and suprisingly quiet despite location.
Great value for money accomodation, family room was more than adequate, clean and comfortable.Breakfast was free and far above our expectations! Overall a pleasant stay.
October 21, 2013
Rated 5.0 out of 5.0 by adiohenry Fine for local business / M4 stop over
In spite of being right by the slip road onto J16 of the M4, every room I've stayed in at this hotel is really quiet. The rooms facing the road are double glazed and have secondary glazing too. The rooms are spotless, with comfy beds, big telly, choice of pillows & tea/coffee.
On the other side of the M4 this hotel has industrial estates and a business park. There's absolutely nothing to do nearby and no way to walk anywhere - no pavements / pedestrian crossings on nearby roads. Of course, none of that matters when you're in your car and able to drive anywhere you like - but if you're not in a car, watch out. For example, you can't get to Windmill Hill business park (which could be about 3 minutes walk away) safely without a car from this hotel.
Location great for access to M4 and nearby businesses in a car.
Location poor if you're on foot or want something to do nearby.
October 20, 2013
Rated 5.0 out of 5.0 by 51belinda Excellent hotel
10 family members stayed here for a funeral. Very helpful staff. We have stayed in a variety of hotels in swindon visiting relatives but none beat this holiday inn for value. Rooms were very comfortable, breakfast was fine and as advertised.
We will definitely be staying here again when visiting.
October 18, 2013
Rated 5.0 out of 5.0 by Bucksman1 Wonderful
Had a good stay, lovely staff, room, breakfast etc.
Only thing I would say is if there are coach parties staying you need to make sure that there are more tables for breakfast, almost had my seat taken from me before I had even stood upby other guests from a coach party.
October 16, 2013
Rated 5.0 out of 5.0 by MarkM29 Does what it says on the tin but the staff went further
Friendly hotel despite being a convenience type express hotel, 2nd visit there now and would book again. The Staff are excellent in the hotel. every hotel needs a Natalie who was behind behind bar / reception - always smiling, friendly, efficient and always willing to help
October 11, 2013
Rated 5.0 out of 5.0 by welshdragon2013 pleasurable stay
Previously stayed in travel lodges and premier inns what can I say holiday inns knock both out of the court then it comes to value comfort and staff friendliness. Although we only stayed the one night would have been more than happy to stay longer.booked in advance so price was very cheap with a excellent breakfast thrown in for free. Staff were polite and explained everything we needed to know on booking in. Rooms were clean and excellent tv service and free WiFi which is quick enough for general browsing. 5 stars for an overall pleasurable stay.
October 9, 2013
Rated 4.0 out of 5.0 by APPYHAMMER A nice surprise
Having stayed in many a holiday inn & holiday inn express, I must say that this hotel was a pleasant surprise. They work hard to make you feel at home probably because there is so much competition around the area - thank you for making me feel welcome.
Leigh and staff !!!
October 6, 2013
Rated 5.0 out of 5.0 by Marjon First Class
Stayed here with friends for 2 nights recently. Very comfortable room. Good restaurant downstairs. Excellent breakfast. Very clean and nicely presented. Would recommend Holiday Inn Express!
October 3, 2013
Rated 5.0 out of 5.0 by markizy Convenient, Comfortable and friendly staff
Stayed in the HI Express a few times now and the first visit the staff were slammed busy and not as friendly understandable but the recent visits have been back to the usual welcome and friendliness.. The manager Leigh was great and really friendly too.
October 3, 2013
Rated 5.0 out of 5.0 by MummyBear8porridge Best stay in a budget hotel to date
Delighted with our stay here. Had been slightly anxious as we were arriving late and a previous experience (at a different hotel chain) had shown this could be problematic - but not here! A member of staff came straight to the desk as we arrived and check-in was as quick as it possibly could be. Straight up in the lift to an extremely clean room with the sofa bed made up ready for my son (again, something that doesn't always happen in other hotels!) An extremely comfortable bed which was good for my back - where can I buy a mattress like it for home?) Swift and well-organized breakfast with no shortages or disappointments. All in all, a perfect stay - especially with the advance saver rate which made it really superb value.
October 3, 2013
Rated 5.0 out of 5.0 by Taskmaster Just do it!
By some measure the best-value accommodation I've ever used.
October 3, 2013
Rated 5.0 out of 5.0 by DJIS Well Pleased
Have been to this hotel several times over the past few years, more than happy with this visit as on previous occasions
September 26, 2013
Rated 5.0 out of 5.0 by sphillips Great stopover hotel and excellent value
Lovely welcome at reception, great room and plentiful breakfast.
September 25, 2013
Rated 5.0 out of 5.0 by Conmac0 Excellent hotel
I'd highly reccomend this hotel.
Great service spotless rooms and very helpful front desk staff.
Look forward to staying there again some time soon
September 24, 2013
Rated 5.0 out of 5.0 by PatJ60 A good friendly hotel
I stay here regularly as the staff are friendly and efficient. Checking in / out as a club member is well prepared and smooth, no delays. Rooms are a good standard and breakfast is varied and plentifull.Though close to the motorway this hotel is quiet and relaxing. Restaurant and bar area are looked after by friendly staff who will make your stay pleasant and relaxing. I will continue to use this hotel when in the area.
September 23, 2013
Rated 4.0 out of 5.0 by Restmyknee Room nice clean and not at all noisy
Hotel easy to find and plenty of parking. Bedroom nice and clean and shower lovely. Room was on side of M4 road but didn't notice any noise and had a good nights sleep. Negatives only was as is usual in this day and age there was only one person (duty manager# to check us in when she was also dealing with providing drinks at the bar, taking food orders and all other enquiries. The same duty manager was also covering breakfast the next morning #when did this lady get any sleep?) She was unbelievably efficient considering the 'different hats she had to wear'. Breakfast was a bit chaotic due to insufficient quantity of staff but the food was hot and replaced efficiently. Please do not be put off by this revue as we will definitely stop here again and would recommend anytime. PS Good Beefeater not far away - but take care crossing road!
September 8, 2013
Rated 4.0 out of 5.0 by Tex74 Super location, good facilities
A repeat stay at this convenient travel stop-off. Not modern, but everything clean and working. Quiet bar area with basic food. Usual breakfast selection. Good for relaxing. Our only moan - no recognition at all for our Priority Club Membership. No free wifi, no free drink, extra points, etc.
September 3, 2013
Rated 4.0 out of 5.0 by Cotters Cotters
Comfortable nights sleep in a nice clean room followed by a good breakfast in the morning.
August 27, 2013
Rated 4.0 out of 5.0 by jonoflynn Great Location
We used this hotel as a base to get to Lego land at Windsor which is less than one hour away.
This was the second time we have stopped at the Hotel and will stop again in the future depending on the price.
The Staff are friendly and the room(s) are well presented, the breakfast is basic but free and the beds are excellent.
August 27, 2013
Rated 5.0 out of 5.0 by KJB78 Fantastic value!
Stayed here twice in 9 days to break up a long journey to Devon for the school holidays.
The staff were all amazingly friendly and professional am we were checked in quickly.
Our room was huge and there was plenty of space with a double, a cot and the soda bed fully out.
The room was clean and tidy and well stocked and the bed was so comfortable.
Breakfast was varied and plentiful but it was a bit chaotic at times so cutlery or plates ran out but were quickly replaced.
On our first night a youth group on a coach were staying and were having fun and being a little noisy and when I spoke to reception they were up there like a flash sorting it out and we didn't hear a peep from them again.
Will 100% recommend it for a nice night away or like us to break a long journey up.
August 22, 2013
Rated 5.0 out of 5.0 by Soozzy Convenient, clean, comfy hotel with very friendly staff
As a family of 4 used this hotel as a stop off en route to Wales. Clean and very comfortable family room. Breakfast was very nice and the staff were all very helpful and friendly. Would highly recommend.
August 20, 2013
Rated 5.0 out of 5.0 by Spowell Excellent Value
Super value, was allowed to check in early. Bed and shower excellent and a lovely clean room. Well stocked bar, breakfast is self serve but tasty and always hot food coming out.
I have stayed in hotels 3 times the price that could not match this place.
Will use everytime I am in Swindon.
August 20, 2013
Rated 4.0 out of 5.0 by kathleen1956 based here for peppa pig world legoland chessington london
wanted to visit different places that were quite far apart
so this was a handy location
comfy bed clean room
good breakfast but would have loved a bit of bacon
August 19, 2013
Rated 5.0 out of 5.0 by Markdav Productive stay
Great hotel for business stop.
Booked late in the day. Free Wifi throughout hotel, great food, comfortable bar and left to own devices to relax and get on with some work. Staff excellent and more than happy to help and answer questions...
August 13, 2013
Rated 4.0 out of 5.0 by Bessacks Good Value!
Great weekend stay!, good service and excellent value.
August 10, 2013
Rated 5.0 out of 5.0 by SaraSEO Excellent value and service
Second stay for us here when collecting a family member from Swindon. Got a good online rate. Ideal for short stop-over. Staff very pleasant and helpful. Breakfast was very good and plentiful. Room very clean and comfortable with plenty of hot water. Hotel may be missing a trick by not having food in the evenings. We had to go to the Beefeater across the way which was very busy. We had to wait for a table or drive elsewhere to eat. Would have eaten at the HIE if this had been an option. Overall though, you can't really go wrong here. Many thanks again.
August 9, 2013