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Rated 4.5 out of 5 by 443 reviewers.
Rated 5.0 out of 5.0 by Brilliant Management and Staff Fabulous management at this hotel, only stayed overnight in transit to our holiday hotel but the care and attention to guests needs really stood out. Superb team headed by a manager who really put guests first and we saw this reflected through the team of employees. Great stay Thanks! August 31, 2015
Rated 5.0 out of 5.0 by Relax and enjoy complimentary breakfast Holiday Inn Express is usually reliable and this stay was no exception. Particularly impressed at the attitude of the Cafeteria Manager who was helping out his staff at a very busy time, very cheerful and friendly. August 31, 2015
Rated 5.0 out of 5.0 by Great location for M4 stop off Easy to find, great location, lots of parking spaces, clean comfortable room. Will recommend and stay again. August 27, 2015
Rated 2.0 out of 5.0 by Spend a little more and stay elsewhere! Staff availability and customer service really is terrible and virtually non existent!...and this during peak holiday period. A/c unit had been leaking all day on to a bed and none of the staff knew! No staff availability at breakfast so guests were asking each other! Food counter wasn't getting replenished in time, so you end up waiting for some of your food while the food already on your plate gets cold! For people who suffer from allergies or have particular food requirements or questions, this place is awful. No food labelling. When staff were found, they said they couldn't help! August 27, 2015
Rated 4.0 out of 5.0 by Quiet room and adequate facilities The hotel was modern and well-lit upon arriving at 1 am after a long day at a wedding in the local area. The reception staff were friendly and I was able to get to my room immediately. The bed was comfortable and I enjoyed a great night's sleep. In the morning, the breakfast was adequate rather than great but HI Express breakfasts are always complimentary so that wasn't so much of an issue as it was a good price paid for the stay. Overall, I would not hesitate to recommend this Hotel. August 25, 2015
Rated 4.0 out of 5.0 by conveniently close to motorway and comfortable I have stayed at this hotel five or six times and it always meets my expections. It is close to the motorway so it is easy to get to. The hotel is welcoming and comfortable and I really like it. August 21, 2015
Rated 4.0 out of 5.0 by One night of relaxation Probably because it was a weekend, the hotel was very busy. There were 2 coachloads of people staying, including school age children who were a bit distracting. August 19, 2015
Rated 4.0 out of 5.0 by Good stop-over but some disturbance Easy to find and convenient location. Generally a very good hotel but we found the bed a little uncomfortable and were also disturbed by noise during the night from some equipment (boiler? air-con?) next-to or above our room. Would stay here again... in a different room. August 18, 2015
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