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Rated 4.5 out of 5 by 163 reviewers.
Rated 1.0 out of 5.0 by Poor customer service We had arrived late so just needed to settle down. The childrens bed sette was far to small for my 15 and 12 year old compared to other hotels. I had sent my daughter for 1 extra pillow but they sent her back without one said they havent got any and they do not answer the phone to you in reception. I am usually quite happy with ihg hotels but not this one sorry. April 2, 2014
Rated 5.0 out of 5.0 by Always Excellent I have stayed at the Swindon West Holiday Inn Express for 1-4 nights most weeks for over a year now and can honestly say that this is one of the best Holiday Inn Express hotels I have stayed in. The staff are excellent, food good and rooms are very clean. Breakfast is served from 6am which suits my early schedule and I can find nothing bad to say about the hotel. March 31, 2014
Rated 5.0 out of 5.0 by Excellent Staff Ideal for the National Self Build Centre. The usuals standard you expect from a Holiday Inn Express Hotel, but the staff were very good! March 31, 2014
Rated 5.0 out of 5.0 by Great service and excellent value. We enjoyed our first experiance at a holiday inn. From the excellent service, comfortable clean rooms to the more than adaquite breakfast choice, all at a great price. March 26, 2014
Rated 5.0 out of 5.0 by Good night's sleep and excellent breakfast Incredible value when booked using the Advanced Saver Rate. Very comfortable bed with choice of soft or hard pillow. Quiet room with nearby traffic on M4 not intrusive, free parking, WiFi and excellent breakfast included. Very clean and well decorated room making for a very pleasant stay - will definitely be returning. March 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent clean accommodation near motorway junction. Plenty of free car parking. Full range of equipment in the room including ensuite facilities and air conditioning. Excellent breakfast included in price. Great choice of hot or cold foods. Great ambience in dining room with TV to watch and free newspaper. Would definitely stay again. March 20, 2014
Rated 3.0 out of 5.0 by Comfort and service can't be faulted......but The lounge and lobby area have become soulless places since the Sky Sports was discontinued, on the Tuesday night when football was on terrestrial TV the bar and lounge was packed. Please re-instate Sky! March 17, 2014
Rated 5.0 out of 5.0 by Service at its best I came of a long flight and stopped here on on route with my wife.We where made welcome and the staff helped in everyway possible with a smile too.Clean and very relaxing manner.Thank You. March 13, 2014
Rated 4.0 out of 5.0 by Overall good, cutlery etc could be cleaner Was impressed by how quiet it was considering it was right next to the motorway. Slept well. Staff were helpful. Breakfast was included too which was nice. The only thing that let down the experience was the cleanliness of the cutlery and plates at breakfast time. They were smeared with greasy marks and had bits of food stuck to them. March 13, 2014
Rated 4.0 out of 5.0 by Comfortable Clean spacious twin room. The location wasn't ideal for my trip, however, the service was good, doing evening snacks so late in the evening for their customers. The beds were spacious for an individual. However the air conditioner was a bit of an issue, when trying to sleep. Shower/toilet facility was good. Pity the shower was lukewarm in the morning instead of warm/hot. But all in all a comfortable room for a few days stay. Breakfast was standard, sausages, eggs and beans, toast, cereal and some fruit and croissants. Not continental, but sufficient for me. So very pleased with my room and value for my money. March 12, 2014
Rated 4.0 out of 5.0 by Friendly staff We only stayed for one night and arrived quite late. We were still able to have some food, even though the menu was limited. The staff were very accommodating. The only thing I would say against the hotel is they seemed to be short staffed. March 12, 2014
Rated 5.0 out of 5.0 by Excellent, will stay again I chose this hotel as the midpoint in my drive and I was not disappointed.. The room was lovely with everything I needed. Free wifi was a bonus February 27, 2014
Rated 5.0 out of 5.0 by NHBC Visit Family of 2 Adults and 2 Children we stayed there to visit the NHBC centre. Located ideally just over the road. Arrived late due to travel distance, staff very good on reception. Room ok bit on the small side. Breakfast self service was superb on 1st day on 2nd morning, the coffee machine did not work, the orange was watery, but apart from that it was ok. Room cleaning staff very pleasant. Overall ideal hotel, very reasonable, clean and great staff. February 27, 2014
Rated 4.0 out of 5.0 by Very enjoyable overnight stay Room was clean and bed was comfortable with choice of pillow firmness. Staff were very helpful and polite. Would recommend to others. February 26, 2014
Rated 4.0 out of 5.0 by Comfortable bed, great service. Everything great apart from limited choice for breakfast. February 26, 2014
Rated 5.0 out of 5.0 by Lovely Hotel A very clean & friendly hotel, staff very helpful. Easy to get to. February 26, 2014
Rated 4.0 out of 5.0 by Great shower & comfortable bed Generally a good stay with very attentive staff. The wifi in the rooms were poor, but overall myself and my colleague were pleased with the hotel. February 12, 2014
Rated 4.0 out of 5.0 Great Value Great and friendly staff. Very clean rooms. As mentioned by others, I don't get why they heat the room with a noisy aircon. February 10, 2014
Rated 5.0 out of 5.0 by Made to feel at home from the minute you walk in the door! This is a g8 holiday inn express, from the minute you walk in the door you are made to feel welcome. It's pretty unique for a HI Express that the guys behind the desk recognise you from your last visit! Mine was over 6 months ago, cheers Leigh not sure about the beard though! Thank you again for a very comfortable stay to all the staff keep up the fantastic job, look forward to my next visit..., food comment only low due to the limitation of HI Express not quality it was fine. February 9, 2014
Rated 4.0 out of 5.0 by Website doesn't give enough detail Good clean room but disappointed there was only a shower and no bath and no room service or vending. These weren't clear from the website. Also, it was a very cold night so I needed the heater on which was right next to the bed and rather noisy. February 8, 2014
Rated 5.0 out of 5.0 by A good nights rest in a comfortable bed Very close to J16 of M4 but with the triple glazing I heard no traffic noise. February 6, 2014
Rated 4.0 out of 5.0 by get what you expect A good reliable holiday inn express, great check in staff were great. Room good and tidy. Why put the heating system above the bed i don't get. February 2, 2014
Rated 5.0 out of 5.0 by Best HI Express so far There was something about the team that ran this hotel that made it feel better than the other Holiday Inn Express locations that I have visited. The formula was the same, but they managed just a bit better than most hotels do with the same structure / food / rooms. When you think you know what to expect, someone always manages to surprise you :) in a nice way. February 1, 2014
Rated 3.0 out of 5.0 by Noisy Room I have stayed at this hotel before and at many more Holiday Inn Expresses around the world. This is the first time I have not given an excellent review. On the positive side the room was clean, the breakfast good and the toilet / shower excellent. However, there was a constant noise all night. It was very low but noticeable. It would run for a few minutes then stop for a couple and then start again. It was NOT from within my room. As it went on and off ALL night and I did not get any sleep. I reported it to Reception in the morning and she said it might have been the heating in the next room. I am not sure if I shall stay at this Hotel again. January 16, 2014
Rated 4.0 out of 5.0 by excellent all round value and quality An enjoyable experience overall...with the exception of very poor variety and quality of cooked breakfast items over three days..ie. baked beans, hard scrabbled eggs and re heated uninviting sausages. otherwise the cold buffet was good.... need greater effort and presentation of the cooked food items.. heated croissants over an hour or two become hard and dry... well informed staff..appreciated the receptionist who recommended a visit to Cirencester. Disappointed to find that by 2.30pm on the saturday that our room had not been cleaned and a stern comment made that the cleaner had 20 rooms to clean blah blah....great customer service from housekeeping. not.... would recommend the place again..but we felt some complainecy from kitchen and housekeeping staff had started to creep in... January 8, 2014
Rated 5.0 out of 5.0 by lovely hotel Pancakes for breakfast, free parking, free wifi, polite staff, what more can you ask for? January 7, 2014
Rated 5.0 out of 5.0 by Excellent value The rooms are pleasant and warm, with comfortable beds and very good showers. The breakfast is good and plentiful. The location is excellent for the M4 and trips to Marlborough. January 5, 2014
Rated 4.0 out of 5.0 by Brilliant as Always We have stayed at the Holiday Inn Express on a few occasions and have always come away satisfied. The only downside the last time was that our allocated room wasn't ready for occupation due to a lack of housekeeping over the festive period. The staff, as always, were very friendly and welcoming; ready to sort any request in a timely manner. Staying again this Friday and looking forward to it. December 30, 2013
Rated 4.0 out of 5.0 by Boxing Day Bed n Breakfast We decided to book a night here whilst visiting family at Christmas. Great location and very friendly staff. We have stayed here before so knew what to expect. It was nice to turn up late in the evening knowing that the room would be clean and tidy, and we could enjoy a good night's rest. December 30, 2013
Rated 3.0 out of 5.0 by Overall good but they missed a few things... Room was ok but what let it down was the 1/2 eaten takeaway of chicken and rice which was obviously left by the previous room tenant and was not seen by the cleaning staff - it was between the sofa and the wall so not entirely obvious. Other than that it was good value but I may think twice before booking again. December 30, 2013
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