Rated 4.6 out of 5 by 90
Rated 5.0 out of 5.0 by SaraSEO Excellent value and service
Second stay for us here when collecting a family member from Swindon. Got a good online rate. Ideal for short stop-over. Staff very pleasant and helpful. Breakfast was very good and plentiful. Room very clean and comfortable with plenty of hot water. Hotel may be missing a trick by not having food in the evenings. We had to go to the Beefeater across the way which was very busy. We had to wait for a table or drive elsewhere to eat. Would have eaten at the HIE if this had been an option. Overall though, you can't really go wrong here. Many thanks again.
August 9, 2013
Rated 4.0 out of 5.0 by Linsey13 Faultlessly clean, but staff could do with a makeover
On arriving at the hotel I was not greeted with the warmest of welcomes. As two receptionists finished their conversation, I patiently waited.
However, the room was very clean, as was the hotel in general.
We weren't too pleased to be woken up at 8:30am by the cleaner tapping on the door on both Saturday and Sunday morning. Incidentally we were checking out on the Sunday so why we needed to be out at 8:30 we weren't sure.
August 9, 2013
Rated 5.0 out of 5.0 by Pigeon635 Super location with very clean exterior, good start.
We chose this place due to location on the m4? Excellent. Tired when arrived and we both had a super nights sleep. Breakfast was quick and very good. We return at night again tired had a full day and ditto good night and breakfast. We had a long stay in Swindon befor heading home and enjoyed our stay. What more could we ask for. Ipswich couple.
August 5, 2013
Rated 4.0 out of 5.0 by Nobelek Clean and practical
Me, my wife, my 3 years daughter also mother & sis in law really enjoying stay as it good value, clean, comfy and practical. Only the .breakfast only std. And slightl under staf probably because it's on Sunday .
August 2, 2013
Rated 5.0 out of 5.0 by brindle1 mr, mrs sg pascoe
second stay at swindon west, again excellent highly recommended
August 2, 2013
Rated 4.0 out of 5.0 by engineer37 helpful friendly staff complement a decent budget hotel
nice comfortable hotel with all usual facilities. nice room. restaurant was adequate, food good quality. Breakfast a bit sparse, cooked food not very appetising but "continental" choice ok.
Location is good for business travellers like me as it is next to the M4. Not so good if you dont drive as swindon is a few miles away.
July 29, 2013
Rated 5.0 out of 5.0 by chewmagna Convenient, great value for money
Very clean and quiet despite the motorway nearby. Staff were very helpful and breakfast was good. All round good value
July 26, 2013
Rated 5.0 out of 5.0 by Smiegel Joy was had in Swindon, Wiltshire, UK
The room was well apportioned and functional. The showers good and the heating and air conditioning worked well. The staff was friendly, polite and helpful.
July 8, 2013
Rated 4.0 out of 5.0 by Cicero57 No surprises no problems
Standard Holiday Inn Express experience. Easy to find, everything clean and in working order . You don't expect problems and I didn't have any and that is worth sacrificing something more exotic if you just want a simple stopover. They do this really well generally and this site in particular.
I asked for a higher floor room which they sorted out for me without fuss.
Less than a minute from the motorway junction.
I found the bed very comfortable and liked having an opening window and aircon.
Shower only but that's a plus as far as I am concerned.
July 6, 2013
Rated 4.0 out of 5.0 by Budgie82 Clean and comfortable
A little out of town but very easy to find off the motorway. I only put four stars for value because the bar prices were high. The price for the family room was good. Plenty to eat at the help yourself breakfast. Family room was compact but clean and comfortable. Only issue was free wi fi voucher was for one item only. Not ideal for 2 adults and 2 teenagers. Luckily we were only stopping overnight.
July 6, 2013
Rated 5.0 out of 5.0 by s80terry could not be more helpful
had breakfast early both days no problem, room was clean and tidy and staff very polite
July 6, 2013
Rated 5.0 out of 5.0 Excellent
We just stayed there for 1 night what a pity it is a really really great hotel.
Staff and hotel was superb will stay there again.
July 4, 2013
Rated 5.0 out of 5.0 by Rach39 A very pleasant and affordable stay
This was the first time I had stayed in a Holiday Inn Express Hotel so I was not sure what to expect. I was very impressed with the cleanliness, size and comfort of the room. We booked a family room as we have two children and there was plenty of room for us all. The staff on the recption desk were very welcoming and we will definatley be booking another stay in this hotel.
July 3, 2013
Rated 5.0 out of 5.0 by Japs112 CLEAN & COMFORTABLE ROOM
We stayed for one night & found the hotel was situated just off the M4 motorway so very easy to find. It was very clean and the room was spacious with the bed being very comfortable. The only critiscms I have is that there were not many teabags & coffees to have during the afternoon we arrived & then for the morning but I'm sure if we had asked, we could have had more. Also, we were woken by Housekeeping at 8:40am trying to come in to clean our room even though we weren't due to check-out until 12noon that day. After a very late night we found this a bit annoying., Overall though our visit was really good and I would highly recommend it.
June 28, 2013
Rated 5.0 out of 5.0 Excellent budget hotel
We just wanted somewhere comfortable to stay overnight as we were visiting Swindon for a family party. The hotel was very clean with crisp white sheets and comfortable beds. Staff were welcoming and breakfast more than adequate. It would have been nice to have a greater cooked selection of food but, at the price paid, you certainly couldn't complain. A good hotel experience and will certainly choose again the next time in Swindon.
June 28, 2013
Rated 4.0 out of 5.0 by SIMCOLE Comfortable and Friendly stay
Very friendly and welcoming staff. Rooms clean and comfortable for our family needs. Well known resturant within a 3 minute drive away for evening meal etc. Overall hotel was very nice and good value for money!
June 27, 2013
Rated 5.0 out of 5.0 by Jane68 Great stay
Great stay, rooms are comfortable and clean. Staff are friendly and helpful, couldn't ask for more :)
June 8, 2013
Rated 5.0 out of 5.0 by Spenner1 "Brilliant Place"
This is the first time my family and I have used Holiday inn express and its going to the first of many.
We were welcomed with a smiling face and a friendly receptionist.
the room was very nice we had a family room and we arrived at about 9pm to find the sofa bed already made which was great and saved me bumping about and disturbing anyone else . Beds where comfortable Very clean as was the whole place.
Breakfast was plentiful good selection "But no bacon" I did ask and so did others. but was told they don't do it . "What a shame"
Had a lovely relaxing stay .
Good location for a base around Swindon & connecting motorway
Free parking & Wifi "yes free"
The whole building was very clean and tidy .
And my I take this opportunity to say thank you to all the staff and look forward to seeing you soon.
June 8, 2013
Rated 5.0 out of 5.0 by GingerEd Nice Place,
Very clean and comfortable, no problems, easy to find,
staff very pleasant as always
June 6, 2013
Rated 4.0 out of 5.0 by Raoups Deliver what they promise
Friendly staff. Good value for money. They deliver what they promise
June 2, 2013
Rated 1.0 out of 5.0 by LSLB OK if you are part of a group or business customer
I booked this hotel for an overnight stay for myself and my five year old son after a day visit to Longleat. We arrived at 5pm and manager was friendly to my son as I checked in this was the best experience of the trip. There was no service in the dining area until 6.30pm as they had a group staying. This was fine, however when we went down at 6.30pm the group were only just sitting down to dinner therefore it would have been another hour wait - not suitable for a small child whose bedtime is 7pm. We ended up going to a competitors restaurant in order to get served at a reasonable time. It was explained to me that the hotel was primarily for business clients / groups and that we were fortunate to actually have the restaurant open. The website did not include this kind of information and as a result this cannot be considered a family friendly hotel. In comparison to the welcome, service and freindliness we received at Holiday Inn Express in Cardiff where we had stayed the previous night the Holiday Express Inn Swindon appeared to be hostile towards a family booking.
May 31, 2013
Rated 5.0 out of 5.0 by Tex74 One of the Best
We wanted a getaway for two, and this was a good offer. In honesty, we weren't expecting anything brilliant, but ended up being delighted. A quiet location, easy parking, clean and well kept, with staff that were very pleasant indeed. The bar was basic but pleasant, and the simple bar meals more than adequate for the type of hotel. Breakfast, again, was basic but good. Free wi-fi in the room is, I guess, just expected these days. Swindon . . . . Well, it was Swindon. Dreadful traffic, horrible parking. On the other hand, nearby is Royal Wootten Bassett, malmsbury, the Museum of Army Flying is well worth a visit, and all around is some gorgeous countryside. We will happily return - if the price is right.
May 31, 2013
Rated 5.0 out of 5.0 by Tech Excellent Stay
Once again an enjoyable stay at this hotel. Polite and friendly staff. Comfortable rooms. Cleanliness and presentation of hotel is excellent.
May 29, 2013
Rated 5.0 out of 5.0 by bootedsw New quilts and comfort
The hotel has upgraded the quilts and they are very comfy the room are well appointed. The room on the quiet side of the hotel are great. The check in was great and the hotel gave me free wifi" which is great but the system required to key in the access code every time I used the system. The hotel is on the outskirts of town so the need for a car is essential. I have found that the night staff are quite knowledge and are very helpful. I often arrive late and come in late at night.
May 28, 2013
Rated 5.0 out of 5.0 Great service
Very freindly staff.
Great variety of breakfast.
May 28, 2013
Rated 5.0 out of 5.0 by AlexGW Staff
I am hopeless at remembering names, and if I could I would mention them but have to say the staff at this hotel excel on all fronts.
My booking was messed up on the website (to be honest it was probably me) but it was sorted without fuss and very much to my satisfaction.
We had a slight issue with my meal which again was down to me not presenting a voucher at the correct time - no fuss, sorted and when I left the next morning the member of staff apologised!
I have stayed at Holiday Inns and Holiday Inn Express's all over the country and this ranks way up with the best.
For service with a smile I would definately recommend this hotel and will be staying again very shortly.
May 19, 2013
Rated 5.0 out of 5.0 by HenryG Great Stay
Great hotel, people and service would recommend a stay.
May 13, 2013
Rated 1.0 out of 5.0 by gutted terrible
the lift was broken which I know is not fault of the staff but the way they dealt with it was terrible
rude, unhelpful, dimissive, lazy generally useless
Would never stay here again
May 13, 2013
Rated 4.0 out of 5.0 by Benji21 Great Hotel with excellent food and very helpful staff
Every thing fine except for the heater over the bed. We finished by turning it off at night.
May 12, 2013
Rated 5.0 out of 5.0 by Barbarella Excellent value
Very comfortable Hotel bedroom excellent staff very helpful when i returned late at night car park full was shown where to park by a member of staff. would always use the Hotel when I visit Swindon
May 11, 2013