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Rated 4.5 out of 5 by 185 reviewers.
Rated 4.0 out of 5.0 by Overall good, cutlery etc could be cleaner Was impressed by how quiet it was considering it was right next to the motorway. Slept well. Staff were helpful. Breakfast was included too which was nice. The only thing that let down the experience was the cleanliness of the cutlery and plates at breakfast time. They were smeared with greasy marks and had bits of food stuck to them. March 13, 2014
Rated 4.0 out of 5.0 by Comfortable Clean spacious twin room. The location wasn't ideal for my trip, however, the service was good, doing evening snacks so late in the evening for their customers. The beds were spacious for an individual. However the air conditioner was a bit of an issue, when trying to sleep. Shower/toilet facility was good. Pity the shower was lukewarm in the morning instead of warm/hot. But all in all a comfortable room for a few days stay. Breakfast was standard, sausages, eggs and beans, toast, cereal and some fruit and croissants. Not continental, but sufficient for me. So very pleased with my room and value for my money. March 12, 2014
Rated 4.0 out of 5.0 by Friendly staff We only stayed for one night and arrived quite late. We were still able to have some food, even though the menu was limited. The staff were very accommodating. The only thing I would say against the hotel is they seemed to be short staffed. March 12, 2014
Rated 5.0 out of 5.0 by Excellent, will stay again I chose this hotel as the midpoint in my drive and I was not disappointed.. The room was lovely with everything I needed. Free wifi was a bonus February 27, 2014
Rated 5.0 out of 5.0 by NHBC Visit Family of 2 Adults and 2 Children we stayed there to visit the NHBC centre. Located ideally just over the road. Arrived late due to travel distance, staff very good on reception. Room ok bit on the small side. Breakfast self service was superb on 1st day on 2nd morning, the coffee machine did not work, the orange was watery, but apart from that it was ok. Room cleaning staff very pleasant. Overall ideal hotel, very reasonable, clean and great staff. February 27, 2014
Rated 4.0 out of 5.0 by Very enjoyable overnight stay Room was clean and bed was comfortable with choice of pillow firmness. Staff were very helpful and polite. Would recommend to others. February 26, 2014
Rated 4.0 out of 5.0 by Comfortable bed, great service. Everything great apart from limited choice for breakfast. February 26, 2014
Rated 5.0 out of 5.0 by Lovely Hotel A very clean & friendly hotel, staff very helpful. Easy to get to. February 26, 2014
Rated 4.0 out of 5.0 by Great shower & comfortable bed Generally a good stay with very attentive staff. The wifi in the rooms were poor, but overall myself and my colleague were pleased with the hotel. February 12, 2014
Rated 4.0 out of 5.0 Great Value Great and friendly staff. Very clean rooms. As mentioned by others, I don't get why they heat the room with a noisy aircon. February 10, 2014
Rated 5.0 out of 5.0 by Made to feel at home from the minute you walk in the door! This is a g8 holiday inn express, from the minute you walk in the door you are made to feel welcome. It's pretty unique for a HI Express that the guys behind the desk recognise you from your last visit! Mine was over 6 months ago, cheers Leigh not sure about the beard though! Thank you again for a very comfortable stay to all the staff keep up the fantastic job, look forward to my next visit..., food comment only low due to the limitation of HI Express not quality it was fine. February 9, 2014
Rated 4.0 out of 5.0 by Website doesn't give enough detail Good clean room but disappointed there was only a shower and no bath and no room service or vending. These weren't clear from the website. Also, it was a very cold night so I needed the heater on which was right next to the bed and rather noisy. February 8, 2014
Rated 5.0 out of 5.0 by A good nights rest in a comfortable bed Very close to J16 of M4 but with the triple glazing I heard no traffic noise. February 6, 2014
Rated 4.0 out of 5.0 by get what you expect A good reliable holiday inn express, great check in staff were great. Room good and tidy. Why put the heating system above the bed i don't get. February 2, 2014
Rated 5.0 out of 5.0 by Best HI Express so far There was something about the team that ran this hotel that made it feel better than the other Holiday Inn Express locations that I have visited. The formula was the same, but they managed just a bit better than most hotels do with the same structure / food / rooms. When you think you know what to expect, someone always manages to surprise you :) in a nice way. February 1, 2014
Rated 3.0 out of 5.0 by Noisy Room I have stayed at this hotel before and at many more Holiday Inn Expresses around the world. This is the first time I have not given an excellent review. On the positive side the room was clean, the breakfast good and the toilet / shower excellent. However, there was a constant noise all night. It was very low but noticeable. It would run for a few minutes then stop for a couple and then start again. It was NOT from within my room. As it went on and off ALL night and I did not get any sleep. I reported it to Reception in the morning and she said it might have been the heating in the next room. I am not sure if I shall stay at this Hotel again. January 16, 2014
Rated 4.0 out of 5.0 by excellent all round value and quality An enjoyable experience overall...with the exception of very poor variety and quality of cooked breakfast items over three baked beans, hard scrabbled eggs and re heated uninviting sausages. otherwise the cold buffet was good.... need greater effort and presentation of the cooked food items.. heated croissants over an hour or two become hard and dry... well informed staff..appreciated the receptionist who recommended a visit to Cirencester. Disappointed to find that by 2.30pm on the saturday that our room had not been cleaned and a stern comment made that the cleaner had 20 rooms to clean blah blah....great customer service from housekeeping. not.... would recommend the place again..but we felt some complainecy from kitchen and housekeeping staff had started to creep in... January 8, 2014
Rated 5.0 out of 5.0 by lovely hotel Pancakes for breakfast, free parking, free wifi, polite staff, what more can you ask for? January 7, 2014
Rated 5.0 out of 5.0 by Excellent value The rooms are pleasant and warm, with comfortable beds and very good showers. The breakfast is good and plentiful. The location is excellent for the M4 and trips to Marlborough. January 5, 2014
Rated 4.0 out of 5.0 by Brilliant as Always We have stayed at the Holiday Inn Express on a few occasions and have always come away satisfied. The only downside the last time was that our allocated room wasn't ready for occupation due to a lack of housekeeping over the festive period. The staff, as always, were very friendly and welcoming; ready to sort any request in a timely manner. Staying again this Friday and looking forward to it. December 30, 2013
Rated 4.0 out of 5.0 by Boxing Day Bed n Breakfast We decided to book a night here whilst visiting family at Christmas. Great location and very friendly staff. We have stayed here before so knew what to expect. It was nice to turn up late in the evening knowing that the room would be clean and tidy, and we could enjoy a good night's rest. December 30, 2013
Rated 3.0 out of 5.0 by Overall good but they missed a few things... Room was ok but what let it down was the 1/2 eaten takeaway of chicken and rice which was obviously left by the previous room tenant and was not seen by the cleaning staff - it was between the sofa and the wall so not entirely obvious. Other than that it was good value but I may think twice before booking again. December 30, 2013
Rated 4.0 out of 5.0 by First time stay Favourably impressed. Very good self service breakfast choice. Our only minus point was that our room wasn't serviced (no clean cups etc.) but then again it was Christmas day and the cleaning staff almost certainly deserved a day off. Would stay again. December 30, 2013
Rated 4.0 out of 5.0 by overnight stay we chose to stay here due to meeting up with family the following day, this was due to the distance we were travelling, the bed was a little to firm and the kitchen were closed for Christmas but the manager was very helpful with helping us order food, the breakfast was lovely and well set out December 26, 2013
Rated 4.0 out of 5.0 by Average hotel with convenient moterway location Good for motorway users and visitors to Swindon with a car. Average room and HIX standard. The two areas need to be improved: 1>, Internet connections. My voucher ran out within 8 hours instead of full day. Has to go to front desk ask for a new voucher. 2>, The scrambled eggs in breakfast is too hard and not very good taste. And we were the first one down to breakfast so it was not being there for too long before we ate. Maybe the hotel con improve on this. December 26, 2013
Rated 5.0 out of 5.0 by Good stopover choice Comfortable and convenient. Free WiFi much appreciated. December 22, 2013
Rated 5.0 out of 5.0 by Excellent in all respects. Very helpful and attentive staff - nothing was too much trouble even on what was a very busy evening.. Will definitely stay again when in the area. A good quality comfortable hotel with excellent staff. December 19, 2013
Rated 5.0 out of 5.0 by Comfortable bed, excellent service We have stayed in Holiday Inn Hotels on two previous occasions and our experiences were not happy ones. One was in Newcastle UK and the other in New York, on both occasions we found the hotels to be run down and dirty., certainly not meeting 4* standards of accommodation. Therefore for ten years we have avoided staying at any Holiday Inn establishment. However the night we spent at the Holiday Inn Express, Swindon was enough to change our minds. I know it is a new building but it was spotless, the bed really comfortable and the breakfast perfectly adequate with hot and cold choices. The staff were friendly and efficient and we would definitely use this hotel again. December 18, 2013
Rated 1.0 out of 5.0 by Great place but don't stay here if you want a hot shower Stayed here with 6 friends and for the price the facilities, the staff and the general cleanliness of the hotel were fantastic - even the free breakfast was good. However, there can be NO forgiving the fact that there was NO HOT WATER the following morning. I thought it might be just our room but 3 out of 3 other rooms had no hot water either. It doesn't matter how comfortable the beds were, that there was free wifi or that the staff were very helpful - nothing would make me stay in a hotel again that can't provide the basic need for a hot shower!! Shocking!! November 28, 2013
Rated 5.0 out of 5.0 by Swindon M4 Holiday Inn Express Excellent as always, the M4 Swindon Holiday Inn Express is a wonderful hotel that offers everything you need and at a price that doesn't stress the pocket. Set just off the M4 Junction 16 it is a great base for business or pleasure in Swindon, Chippenham and Bath. There are other options for staying in Swindon, but none offer the value and comfort that this hotel does. November 28, 2013
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