Rated 4.6 out of 5 by 89
Rated 5.0 out of 5.0 by helenjamie Brilliant service, comfortable rooms
Have stayed at this hotel a few times and was once again a very enjoyable stay. Rooms are very clean and tidy, with a lovely bed and a choice of firmness in pillows. The reception is very welcoming, have been very helpful when we have forgotten toothbrushes before and have some behind the counter. The breakfast in the morning is full of options and very filling. We will definatley be staying again.
May 2, 2013
Rated 5.0 out of 5.0 by DebDeb2 Excellent and good food
Love this hotel staff always friendly and the steak is excellent. Would recommend to anyone but as I am a female business traveller would recommend as always feel safe.
Good rewards for platinum members
April 18, 2013
Rated 5.0 out of 5.0 by Jane68 Great service
Comfortable hotel with helpful staff who made our stay a pleasant experience
April 12, 2013
Rated 5.0 out of 5.0 by Parkrun Spotlessly clean
Our second stay over a number of years. Son lives in Swindon. First time we had our 2 grandsons with us and it was excellent value for money.
Just the 2 of us this time and still great value and quiet, despite being close to the M4, and spotlessly clean. We are staying in a London Express in May when I am doing the Moonwalk Marathon and again good value for money.
April 5, 2013
Rated 4.0 out of 5.0 by daffodil1 Good Overnight accommadation
The beds are very comfortable and the the showers are excellent . The rooms are very clean and having tea and coffee in the room is good. Breakfast is not brilliant but it is adequate. Booking in and out was very quick, and the staff were very helpful. Would certainly use them again.
March 31, 2013
Rated 5.0 out of 5.0 by Robbins Exceptionally family friendly
I cannot praise the staff enough especially the two female receptionists/staff members on our first night. Arriving on my own after a long journey with two tired hungry small children and elderly parents i just couldn't have asked for better service and warm welcome.
March 29, 2013
Rated 5.0 out of 5.0 by Beks Fantastic service and brilliant value for money
We used this hotel as a stop off on our way back from Somerset to London. We were impressed with how clean and modern this hotel was, we presumed it had recently been built or refurbished. The reception staff were friendly and welcoming, no problems at all with check in. Our room was on the first floor - everywhere was immaculately clean. Our room was a good size, we even had a seating area with comfy sofa at one end of the room! The bathroom was clean and the shower was good quality. We went out for dinner in the evening and the reception staff recommended where to go and how to get there. We were disappointed with the breakfast, as there wasnt alot of hot items on offer. But there was a wide selection of fruit, cereals, yoghurts and pastries. We will definitely be using this hotel again when we make this journey - a real bargain at £39. Would recommend to anyone viewing this hotel!
March 18, 2013
Rated 2.0 out of 5.0 by Tennismum Noise and poor hygiene
So sorry but I am unable to recommend this hotel (despite Holiday Inn express being one of our favourite chains) . These are the reasons why: the initial welcome to the hotel was fine ,as was our room (although the bathroom was very cold ....even when I turned up the room heating . Who wants to get out of a warm shower into a cold bathroom ??). On a minor level ...there was 1 tea bag and only 1bath towel .....this was a twin room with 2of us staying in it ....so I had to ring reception to actually ask for another towel ...my son and I stay regularly at hotels all over the UK in order for him to compete in tennis tournaments (approx twice, three times a month). We stay at a variety of hotels and will often return to the same hotel or brand if we ve had a good stay there. This was the reason for our stay at the Swindon West hotel also . ( tennis tournament the next morning) I had asked at the time of booking if we might have a room in the quietest area of the hotel ....as my son needs to get a good night s sleep ahead of playing the next day . However , around 10pm , by which time we were in bed about to sleep, loud noise ie , music and loud voices started . I phoned reception to see if they could sort it and at that point thought it was coming from the room next door. The noise continued and we realised that it was coming from the room above. Once again I had to ring reception and ask them if they could please do something about it. Although the girl was polite , she said she would see what she could do .....but didn t, as far as I m aware do anything . Nearly an hour later and with my son worrying that he couldn't t sleep because of the noise and how tired he would be in the morning , I made yet another (third) call down to reception . A man answered this time and said he would sort it out which he actually did do . But all in all , it took an hour for someone to sort it out and denied my son an hour s sleep ahead of his morning tournament . The next morning , the final straw came when I opened the bathroom bin to see waste left in there from the last guests!! Unbelievably disgusting and I was so shocked at such poor hygiene standards of your housekeeping team . What should ve been a pretty easy , quiet one night stay , turned out to be anything but that . We were both tired the next day and I believe that this had an impact on my son s performance at the tournament the next day . I felt compelled to mention these things to Lee the receptionist the next day who ,although apologetic for our miserable night , I felt that you should know these things ,as like I say , I feel dissapointed in H.I.E. as this has always been one of my favourites . We had stayed at other hotels in the area but never that one and so we were hoping that it would be one we d stay at again . It s a shame that after that experience I wished that we had stayed elsewhere else.
March 14, 2013
Rated 5.0 out of 5.0 by Barb47 Return Visit
We have stayed a number of times and once again received a warm welcome. All the staff including the lady clearing the breakfast table were polite, friendly and and a pleasure to meet.
The atmosphere within the hotel made it very easy for us to feel at home and be able to relax after a long day.
Many thanks to everyone and we look forward to seeing you again soon.
March 13, 2013
Rated 5.0 out of 5.0 by Tex74 No frills, but really nice.
We just wanted a weekend away. Swindon is nothing special, but lots of places around and about, and some gorgeous countryside. Holiday Inn Express was convenient, clean, friendly and peaceful. Not exactly gourmet dining - we visited at the weekend- but the bar had the basics, and snacks included excellent pizza and a choice of Chinese-type noodle meals that were more than adequate. Breakfast again basic but well presented. Free parking, air conditioned rooms and free wi-fi in the public area. A nice getaway.
March 8, 2013
Rated 4.0 out of 5.0 by MHH1 Meeting room
We used this hotel for the location and ideal as it had multiple meeting rooms. Staff were friendly and the light food provided was excellent value.
February 20, 2013
Rated 5.0 out of 5.0 by dtwill good night!
We always stay here after arriving long haul at Heathrow on an evening flight. We like the self service breakfast and the general hands off approach. A good night's sleep before our drive to Cornwall.
February 15, 2013
Rated 5.0 out of 5.0 by CC10 CC10
Great stay.Would definitely recommend this hotel to friends & family.
January 31, 2013
Rated 5.0 out of 5.0 by Fraser Best reasonably priced hotel in Swindon
I love staying at the Holiday Inn Express, junction 16 of the M4.
Having been a regular guest throughout 2012, I plan to do the same for the foreseeable future.
Good rooms, excellent cleanliness, comfortable beds - all as one would expect.
The manager, Danny, has built a fantastic team: friendly, courteous, thoroughly nice and helpful people, I cannot recommend them highly enough
January 24, 2013
Rated 5.0 out of 5.0 by John19582 Great
Have been coming back time and time again because of the excellent service
January 23, 2013
Rated 5.0 out of 5.0 by baconbutty1 Our third visit
This hotel is convenient for visitng family in the area. It is always a pleasure to return
January 5, 2013
Rated 5.0 out of 5.0 by William27 Excellent room and comfy
we have had a fab stay every time we come here and still the same experience, thank you thank you thank you
January 2, 2013
Rated 5.0 out of 5.0 by airdrie7 Highly recommend!
Staff are always very friendly, efficient and helpful with nothing ever any bother to them - a credit to HIE & themselves.
Always enjoy my stay at Junction 16 HIE and would highly recommend this hotel to anyone.
December 14, 2012
Rated 5.0 out of 5.0 by sandy54 october stay
very comfortable, beds lovely staff, nice clean rooms although near to busy motorway very quiet as there is triple glazing bought my parents here & they also enjoyed it! conveniently placed excellent will come again!
November 3, 2012
Rated 5.0 out of 5.0 by Stco Great value
Fantastic room very comfortable and clean.Breakfast was an added bonus.Would definitely recommend and hope to visit again.
October 25, 2012
Rated 4.0 out of 5.0 by Ruthy Comfortable bed nice surprise with the breakfast
We arrived and checked in, the room was nice and clean and comfortable, would have liked more coffee and milk just arrived from Cornwall, bed was veru comfortable, in the morning we where surprised with the breakfast once we new what to do, the member of staff was a bit off when we asked but was fine when we booked out, must have been a bad morning it was a Sunday after all.
October 19, 2012