Rated 4.0 out of 5 by 48
Rated 5.0 out of 5.0 by Mot1955 professional, courteous and caring staff
My stay at Holiday Inn in Sylacauga was awesome. The atmosphere is relaxing, and you feel at home. The staff is kind, accommodating and responsive to your needs. While staying at the Holiday Inn in Sylacauga, I felt like the staff really cared about me as an individual. They made sure I had everything I needed.
July 24, 2014
Rated 4.0 out of 5.0 by DrHawks The girls there are great. treat you like family
I had a great 2 weeks in Sylacauga. Only complaint is the boys ball tournament and the kids everywhere. Which toward the 2nd week they were very loud, expected but I think the Hotel needs to set the upper floors for the professional people that stay in the hotels and kids below.
July 23, 2014
Rated 1.0 out of 5.0 by Jim/nancy46 Poor service
We have stayed at this hotel numerous times in the past years and the experience this time was the poorest stay every. The room was dirty, the bathroom had hair on the floor, the carpets were dirty the tolet leaked and the management was aware of the condition of the room. We discuss the condition of the room with her and she said she was aware of the condition of the room, she offer to buys us off by giving us 3000 IHG points which we did not ask for, then only gave us 1000 IHG points. The roll away bed we had requested when we made our reservation was not available, we had to use the broken in half sofa bed, it was so bad my grandson had to sleep on the floor. we would have gone to another hotel but they were all full and the selection of hotels in this area is small. Not what i expected from Holiday Inn, very poor.
July 5, 2014
Rated 4.0 out of 5.0 Great Service
Nicest hotel in the area. Great breakfast, friendly staff, clean rooms.
July 2, 2014
Rated 2.0 out of 5.0 by Alabama Grad Cheap linens, uncomfortable bed
We were disappointed in lack of comfort. Old, cheap linens, old, lumpy mattress, depressing decor. Not worth the price we paid. Breakfast food depleted too soon for everyone to eat. Noisy elevator. The only nice thing I can say is that our maid was very polite and tried to make things nice by bringing better linens.
June 28, 2014
Rated 4.0 out of 5.0 by Jim4462 Military discount
Would not give a military discount for retired or disabled veterans even with proper ID.
June 26, 2014
Rated 5.0 out of 5.0 by Brishele Courteous and Friendly Staff
Loved these girls, they were awesome, I've never felt such attention, they really go out of their way to make you feel special. And the breakfast lady is top notch. Always made sure you had everything you needed.
I would return every month, because they make you feel like family.
June 23, 2014
Rated 4.0 out of 5.0 by EVS56 Its good for location but other HIE near by are nicer
Its ok and it good cost its nice to have one in that area. I have been here number of time. Computer center needs reviewed and this is true for most IHG and my last 2 stays not just this one. It needs to be work area and not keep as a kids play room.
June 15, 2014