Rated 4.0 out of 5 by 29
Rated 5.0 out of 5.0 by Rusty99 Good value for money
Only complaint, quality of couch and desk was not conducive to working at desk. Otherwise, very clean, friendly people, and generally pleasant stay.
February 14, 2014
Rated 5.0 out of 5.0 by KDBG65 Great service
I was stranded in Sylacauga during an unexpected snow storm. The staff, Kelly, Lisa and the entire housekeeping staff went beyond basic customer service. Many people were stranded and the hotel was full. The service provided made what could have been a terrible experience more pleasant than one would imagine. Thanks Sylacauga Holiday Inn Express Team!
February 12, 2014
Rated 2.0 out of 5.0 by jaxbiz23 If there's no where else
The did not have the feeling of clean and fresh. My sheets and comforter was dingy, the floors were stained as well as my ottoman, there were only a few TV channels, my air unit was old and loud, and I was not able to close my curtains all the way. There is only a sheer curtain that closes all the way which did nothing for the bright lights that were right outside my window.
February 7, 2014
Rated 5.0 out of 5.0 by Brooks156 Stal in Alabama
The location was Ideal for me. Lots of places to eat.
February 4, 2014
Rated 5.0 out of 5.0 by ELLLL southern hospitality
The hotel is clean, comfortable and easy to access all your needs. The STAFF are just the BEST! They made sure all guests whether they had a room or not were comfortable and happy all while the staff had little or no sleep for the 3 days of inclement weather. Southern Hospitality at its best!
February 3, 2014
Rated 5.0 out of 5.0 by jlkn Great staff and service!
The staff at the Holiday Inn Express in Sylacauga, AL went above and beyond during the ice storm on January 28, 2014. They stayed late and provided shelter for many stranded citizens, even allowing those who were stranded to sleep in their lobby, if needed. They were able to extend my stay an extra night, as I was not able to drive home as scheduled due to closed roads. I will not forget the efforts and hospitality of the staff during this weather emergency.
February 2, 2014
Rated 5.0 out of 5.0 by Bob4919 Service Beyond Expectations
HIE Sylacauga has been my hotel of choice when on business in the area for a very long time, but now I have even more reason for staying with them. My stay began with the usual fast check-in and friendly greeting on Monday, but when the weather turned severe the next day, these great people went into emergency mode to be there to help their guests, as well as other travelers stranded by the severe weather and road closings. I don't know how they did it, but when there was no way to find food on Tuesday eve, lots of good food showed up to feed the hungry. The staff may have been stranded themselves, but they hung in there and took care of everyone despite their own situations. When my reservation ran out, and I still needed another nights stay due to the inability to travel, the staff worked hard to make sure I had a room for the night. I can't thank these great people enough. They deserve an award for their hard work and dedication.
February 1, 2014
Rated 5.0 out of 5.0 by Mot1955 Outstanding Staff
Staff at hotel was courteous and professional. They were eager to assist us in any way possible.
January 24, 2014