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Rated 4.2 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by excellent service and great room My wife and I stayed at this facility while on our way to Oak Mountain for a hiking trip. Very nice room, clean comfortable and quiet. Second time at this venue and we enjoyed our stay each time. Personnel were very gracious, courteous and made our stay a pleasure. February 9, 2016
Rated 2.0 out of 5.0 by Internet slower than old dial up The hotel needs a make over from top to bottom. The only redeeming factor is the staff at check in was very good. You know you have an issue when with the check in materials they have a letter from management 'asking' (begging) you to complete this survey with a high rating. However,they did not earn it. Plus the identification of the road to enter the place is unmarked and unless you are paying attention to the road even the AVIS GPS missed it. Basically nothing has changed since my last visit and if it were not for trying to accumulate as many ihg points I would not be staying there. Plus beware: there is absolutely NO decent food to eat within miles. Unless you consider fast food a meal. February 4, 2016
Rated 4.0 out of 5.0 by Clean hotel with excellent service! We were very relieved to know there was a Holiday Inn express where we were staying. This hotel lived up to standards and was clean and comfortable! great options for breakfast and really enjoyed our stay! February 4, 2016
Rated 3.0 out of 5.0 by Great staff, not so great rooms Staff was friendly and welcoming. However, the rooms, while attractive, left much to be desired. The beds were incredibly hard, making it very difficult to sleep. The wifi was nearly non-existent. This is a major problem when you are doing business travel. The water pressure in the showers was very weak. January 31, 2016
Rated 1.0 out of 5.0 by Worst Internet I don't mind any of the amenities as long as there is internet. Internet at this location is so slow that everything times out. Streaming is impossible. Apps don't work. Browsing times out. Worst internet ever. It only gets worse as more people come back to the hotel in the evening. January 27, 2016
Rated 5.0 out of 5.0 by STAFF HELP I was assigned a room,had odor when I walked in,but I thought because room had been closed up for a while.I did notify staff,they offered to move me,but I said should be ok.I ran the a/c the night.woke you all stuffy,as I have COPD. I asked the lady cleaning the rooms,to please come smell my room,she did,and said it smelled.I spoke to the supervisor,she said it really had odor.They moved me to another room.And I do thank them.the staff at this hotel are should be proud to have them. January 25, 2016
Rated 3.0 out of 5.0 by Room need repair but staff was good. The room 217 had old wallpaper that was coming off of the wall. When installed, whatever trash, screws nails etc that were in the walls was left there and covered over. The door jambs were not flush to the wall allowing insects to live in the door jambs large gaps. No caulking at all. The sink was not installed properly in the BR leaving a 1/4" gap between the sink and the wall again allowing insects to live in the cracks. The paint was so bad you could see the previous colors in splotches all over the BR walls. There was a large crack in the ceiling above the commode and a large gap around the fire water nozzle both allowing insects to live in the space above the sheetrock. There was a large crack above the shower wall 1/2" wide the length of the stall where the sheetrock has come undone. There was duct tape residue where someone taped it instead of repairing it. Again, insects etc. The caulking on the shower walls was over 1' wide and was not put on properly. Very ugly. I had the heater off all week and the window open most of the day. The temperature in the room was still too hot to sleep. The temp outside was 30s to 40s. The AC would not work because of the outside temperatures. Very uncomfortable sleeping. They need not screw the windows shut. I have no idea why they would do that. January 13, 2016
Rated 1.0 out of 5.0 by Do not waste your money here This hotel is dirty and not up to normal holiday inn express hotels. January 12, 2016
  • 2016-02-13 T14:08:26.782-06:00
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