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Rated 4.7 out of 5 by 204 reviewers.
Rated 5.0 out of 5.0 by Exceptional Staff As always, the staff was exceptionally friendly and made us feel very welcome! Everyone from the front desk staff, breakfast staff and housekeeping were outstanding! I really appreciated the attention that Bree gave in making my future reservations! I am looking forward to my next stay at what has become our home away from home! November 24, 2014
Rated 4.0 out of 5.0 by Convenient and friendly We spent the night on a getaway trip from Atlanta and ran into the aftermath of a early snow event in the Smoky Mountains. We had a reservation in advance so getting into the room was no problem. Staff was very friendly, recommended a local place to eat. Place was clean and room comfortable. Only complaint was a noisy HVAC system that had a high pitched whine. If we were there more than one night and it was not so late, I would have requested another room. November 21, 2014
Rated 5.0 out of 5.0 by Great Hotel Enjoyed my stay, staff was friendly and very helpful. If I am in the area again I will stay here. November 19, 2014
Rated 4.0 out of 5.0 by Nice place to stay Nice hotel....little pricey for the area.. Really appreciated them not rushing us during breakfast. Noticed several people coming down right @ 9:30 and the lady just kept bring out fresh eggs and meat and anything else that was running low. Nice touch! Our first room smelled of smoke and when we opened the windows to air it out, the air conditioners out on the roof were VERY loud. Staff moved us to a really quiet room and when we opened the windows we heard nothing! So nice to be able to open the windows....so many hotels these days, the windows are sealed shut! Really appreciated the attitude and helpfulness @ this property. November 16, 2014
Rated 5.0 out of 5.0 by Best lodging in the area We come back to this property every time we are in the area. It's extremely well-kept, clean, and even decorated for the various seasons, including showing school spirit for the university nearby! The staff is wonderful, especially during the breakfast time ... I think her name is Ms. Betty. I always enjoy seeing her smiling face every time we have been there. You won't regret a stay at this HI Express property. November 14, 2014
Rated 5.0 out of 5.0 by Good Hotel This hotel is clean and well maintained. It represents the standard for Holiday Inn Express Hotels. November 13, 2014
Rated 5.0 out of 5.0 by Fall Colors Run. Motorcycle trip to the Smoky Mountains to see the fall colors in the mountains. Chose this hotel because it was very close to the park but away from the hustle, bustle of Gatlinburg or Cherokee. Was a very beautiful hotel with all the amenities, staff was excellent, and rooms were great, This hotel will be my hotel of choice for any new trips to the Smoky Mountains. November 12, 2014
Rated 5.0 out of 5.0 by Getaway stay Great place to stay; near a lot of shopping and resturaunts November 11, 2014
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