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Rated 4.7 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 by Pillow Talk I look forward to two things when staying at a Holiday Inn Express: the breakfast and the firm pillows. For this stay, the breakfast did not disappoint, esp. the cinnamon rolls. However, the firm pillows were not so firm. I slept fine but was disappointed. The staff I encountered were all very courteous and professional. The hotel was in good condition and the amenities were as expected for HIE. The exercise room was very good for my needs. Would stay here again but would check the pillows well before bedtime. September 6, 2014
Rated 5.0 out of 5.0 by Breakfast Staff Everything was great, hot, and fresh every day. Staff was helpful - in giving me directions thru Dillsboro. September 5, 2014
Rated 5.0 out of 5.0 Great Staying. At check-in, the receptionist James was delightfully pleasant and so helpful to find for us the room with a nice mountain view. Felt welcomed, cared and most of all, very impressed. Thanks to James. We really enjoyed staying there and of course the mountain view. The room and bathroom were clean. The bed was comfortable. The breakfast was excellent. Could not ask any better for the rate. All other staff through out the hotel were friendly and attentive. Would definitely stay again if we have a chance and definitely recommend to others. The room may needs some refreshing fragrance. September 3, 2014
Rated 5.0 out of 5.0 by water rafting adventure was a nice resting spot after a long day of white water rafting September 2, 2014
Rated 5.0 out of 5.0 by Great Atmosphere Everything from the towels to the bed to the breakfast was a great experience. September 1, 2014
Rated 5.0 out of 5.0 by Great Service- Very clean Great experience, we loved everything about this hotel. Rooms were very clean and staff was wonderful. The young man at the desk (can't remember his name) even brought hot cookies up to our room, now that's what I call service. Breakfast was typical, except this one served ham. Stay here, you won't be sorry! August 31, 2014
Rated 4.0 out of 5.0 by WCU parents welcome Close to Western Carolina University, clean room and friendly staff. Have stayed there twice. Visit Dillsboro for an activity close by. August 29, 2014
Rated 5.0 out of 5.0 by Nice experience Breakfast was fantastic! Hot tub good...little too much chlorine, but water was plenty hot. Rooms clean, staff was very nice. Will recommend to others. Thank you! August 27, 2014
Rated 5.0 out of 5.0 by Excellent location. Enjoyed my stay Room was clean and up to date. Location was very accessible. Parking lot was well lighted. Staff very friendly and accommodating. August 27, 2014
Rated 4.0 out of 5.0 by Great place! This was a very nice place with great parking for whatever vehicle you have. I was towing a car and was happy to see that they had oversize vehicle parking. The staff was very nice. I will have to say, it was probably the nicest overall Holiday Inn Express that I have ever stayed at! The continental breakfast was really good and the attendant was very nice. I can't say anything bad about this place! August 26, 2014
Rated 5.0 out of 5.0 by Consistently excellent for business use Third stay this calendar year, has been consistently very good for business use. Staff is very good and room(s) have all been well kept. August 25, 2014
Rated 5.0 out of 5.0 by Great service- great stay Enjoyed this location, conveniently located near WCU and many outdoor activities. Clean and comfortable August 20, 2014
Rated 5.0 out of 5.0 by Comfortable room and friendly staff. When we made our reservations, we requested the lowest floor available so we were very happy to get the king executive suite on the first floor which was very convenient to the lobby and the breakfast area. Our room was very clean and the bed was very comfortable. There was a lot of noise in the water pipe when the guest above us first turned on their tub water but once they turned on the shower, it was fine. The breakfast was very good and the staff was very friendly (front desk and breakfast area). The location of this hotel was perfect since we were visiting our grandson at WCU and very close to the historic part of Dillsboro and Sylva, and also close to Cherokee and the historic town of Waynesville. Again, we thank you for a comfortable and welcoming stay. August 19, 2014
Rated 5.0 out of 5.0 by Excellent Staff Everyone, from the front desk staff to the cleaning staff showed care and concern for me and my husband. The breakfast ladies were warm and helpful. The beds were very comfortable and our room was extremely clean. I was very pleased and will always stay at this location when I visit the area. August 14, 2014
Rated 5.0 out of 5.0 by good stay comfortable space for working at end of the business day August 14, 2014
Rated 5.0 out of 5.0 by Reunion trip Stayed in Dillsboro for a Sylva High School class of 59 class reunion. Was good to see new motels in area and was impressed with the overall performance of staff and cleanness of property. August 13, 2014
Rated 5.0 out of 5.0 by Training in an unknow area Everyone was friendly and helpful. The front desk folks were awesome with helping me find the lowest gas price to great choices for dinner August 12, 2014
Rated 5.0 out of 5.0 by Best Staff I really enjoyed being greeted by the staff at your hotel. They were eager to make recommendations and provide directions to various places in town. Each request was met with a 'can do' attitude and a smile. August 11, 2014
Rated 5.0 out of 5.0 by Great family experience A great stay in the community where our son and his family live. We often stay in this hotel and look forward to staying here when we visit. We always feel welcome and enjoy the pool with our children and grandchildren. A very relaxing stay. August 11, 2014
Rated 5.0 out of 5.0 by Holiday Inn Stay in DIllboro Randomly I travel to this area for work. Whenever possible I stay at this location. Staff is always pleasant, rooms are clean and amenities are always current. August 11, 2014
Rated 5.0 out of 5.0 by Great experience The staff was very friendly and helpful. The room was big, clean and very comfortable. We had a suite and was impressed with all the space we had for four adults. The breakfast was good. Overall, I highly recommend this hotel. This is my fourth time staying there and I certainly will again in the future. Thank you. August 10, 2014
Rated 5.0 out of 5.0 by Our new home away from home! Thanks for another great stay. Jacqui was wonderful upon check in and made us feel at home. Everyone was warm and welcoming. We had a great night's sleep and breakfast was great! We look forward to coming back! August 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Dillsboro, NC I was scheduled for a CT Scan at the local hospital and needed to be there early in the morning; I asked for a wake up call which happened right on the exact time I has asked for. Very accommodating staff!! August 4, 2014
Rated 5.0 out of 5.0 by Great Service The staff and the services provided exceeded my expectations. The next time I'm in the area I will again stay at this particular establishment. This was my first time in the Sylva area and really enjoyed my stay. I will return again and hopefully the second time will be just as good as the first. August 4, 2014
Rated 4.0 out of 5.0 by Above and beyond customer service. The faciltiy was clean and well maintained. The front desk clerk made an extra effort to make sure that my club points were used even though I though that my membership may have lapsed for a long time of non-use. The hot breakfast was much better than other hotels simple free coffee, cereal and donuts. It was very quiet both nights. We slept well. August 2, 2014
Rated 5.0 out of 5.0 by Nice Place Good clean hotel, Friendly staff. I always stay at a Holiday Inn express as long as the price is not too high. August 2, 2014
Rated 3.0 out of 5.0 by Room smelled very musty. They overbooked for the night we were there. They made it right and lowered the price for a smaller room. Unfortunately the room we got (310) had a terrible musty oder that wouldn't go away. Air freshener and opening the window helped very little. It was clean and breakfast was standard HIE. There is a brand new Microtel just down the road. I would try that next time. August 1, 2014
Rated 5.0 out of 5.0 by good first step Our stay at this facility was a good first step to enjoying the area. July 30, 2014
Rated 5.0 out of 5.0 by Comfortable little hotel in the mountains The Holiday Inn Express in Dillsboro, NC, proved to be the perfect place to spend a couple of nights while visiting the shops and other area attractions. July 30, 2014
Rated 5.0 out of 5.0 Excellent value for the money - I will definitely stay again! While we were only at the hotel one night, we were very impressed with the room, the cleanliness of the property inside and out, and the friendliness of the staff. Even when compared with other Holiday Inn Express hotels we have stayed in recently, this particular hotel exceeded expectations in all areas. Will definitely stay again when we are in the area! July 29, 2014
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