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Rated 4.7 out of 5 by 179 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Great hotel in the beautiful Smokey Mountains. Very friendly and receptive staff. October 7, 2014
Rated 5.0 out of 5.0 by Nice hotel Enjoyable stay. Nice, attractive hotel. I did notice the floodlight outside our room was casting a strong light on our window. It wasn't a real problem, just lit up the room a little more at night than normal. Staff was friendly. Enjoyed our stay. October 6, 2014
Rated 2.0 out of 5.0 by Stubborn Staff , Terrible Room Location Checked in at 3:15 pm and was given the worst room in the hotel. Immediately did not enter the room but asked to be moved away from the lobby, breakfast room and fitness center. The desk staff refused to make a change citing "Holiday Inn Policy". Awake all night and the room was full of breakfast smells at 6:00am. Total disaster that could have been avoided with any effort at all on the desk staff's. I will avoid this hotel forever and only stay at a Holiday Inn again if desperate!!!!!!!!!! October 1, 2014
Rated 5.0 out of 5.0 by Great hotel near attractions This is our second visit to the area within the last three months. The hotel has met all of our expectations. Room was clean, bed was comfortable. Great breakfast. Staff was friendly and helpful. Exercise room met our needs for the stay. Would highly recommend staying here while visiting family member attending Western Carolina University. Short drive to all attractions. October 1, 2014
Rated 5.0 out of 5.0 by Clean, comfortable bed and GREAT service. Rooms were clean, bed very comfortable and the service was GREAT! September 30, 2014
Rated 3.0 out of 5.0 by DILLSBORO, NC Holdiay Inn Express Hotel , grounds, overall outside conditions, were excellent, the only disturbing experience the front desk staff had *******YOUNG*******inexperienced personnel who had to contact the manger by cell for guidance!!!! September 29, 2014
Rated 4.0 out of 5.0 by none Satisfactory experience and nothing more to add at this time September 29, 2014
Rated 5.0 out of 5.0 by Home Away From Home This hotel has been our "home away from home" beginning on 4 years now. We stay there numerous times as our sons are student athletes at WCU. We are always made to feel welcome by the front desk staff and the breakfast lady goes above and beyond to personally make sure that all of our needs and all guests' needs are met. September 17, 2014
Rated 5.0 out of 5.0 by Comfort in the Mountains of WNC Comfortable room in a great setting. Remote location great scenery. Helpful staff. Nice amenities. Plenty of parking. Great pool and fitness area. Internet works well- ez to connect. King bed very comfortable. September 17, 2014
Rated 5.0 out of 5.0 by Staff was awesome The front desk staff were so easy to deal with and very accommodating. The breakfast was fantastic! Clean Hot and delicious. The ladies in the breakfast area were so friendly and helpful. September 15, 2014
Rated 5.0 out of 5.0 by Great Front Desk Staff! The Front desk staff at this hotel is always fantastic. I am a utility worker and often have to work late at night. The front desk staff at this location at dillsboro is allways very understanding, letting the houskeeping staff know i'm sleeping in. Thanks so much! September 15, 2014
Rated 4.0 out of 5.0 by Quiet comfort in western Carolina I had a very pleasant experience staying at this Holiday Inn Express for work. The room was spacious and clean, the bed was quite comfortable, and the staff was friendly and helpful. Parking was ample, and the hotel was very well maintained and inviting. The only downside was the fitness room, which had very little equipment most of which was in bad shape. September 13, 2014
Rated 5.0 out of 5.0 by Great Stay Enjoyed my stay and was able to sleep well! Will be returning! September 11, 2014
Rated 5.0 out of 5.0 by Football weekend! We stayed there previously in the large double queen suite and requested the same room. It is spacious enough for our large family. September 10, 2014
Rated 4.0 out of 5.0 by Friendly staff The hotel was clean and rooms were very nice. The food was hot and well stocked. The only complaint is that the wi needs to be stronger in the rooms. Easy to get to and would stay again. September 8, 2014
Rated 4.0 out of 5.0 by Pillow Talk I look forward to two things when staying at a Holiday Inn Express: the breakfast and the firm pillows. For this stay, the breakfast did not disappoint, esp. the cinnamon rolls. However, the firm pillows were not so firm. I slept fine but was disappointed. The staff I encountered were all very courteous and professional. The hotel was in good condition and the amenities were as expected for HIE. The exercise room was very good for my needs. Would stay here again but would check the pillows well before bedtime. September 6, 2014
Rated 5.0 out of 5.0 by Breakfast Staff Everything was great, hot, and fresh every day. Staff was helpful - in giving me directions thru Dillsboro. September 5, 2014
Rated 5.0 out of 5.0 Great Staying. At check-in, the receptionist James was delightfully pleasant and so helpful to find for us the room with a nice mountain view. Felt welcomed, cared and most of all, very impressed. Thanks to James. We really enjoyed staying there and of course the mountain view. The room and bathroom were clean. The bed was comfortable. The breakfast was excellent. Could not ask any better for the rate. All other staff through out the hotel were friendly and attentive. Would definitely stay again if we have a chance and definitely recommend to others. The room may needs some refreshing fragrance. September 3, 2014
Rated 5.0 out of 5.0 by water rafting adventure was a nice resting spot after a long day of white water rafting September 2, 2014
Rated 5.0 out of 5.0 by Great Atmosphere Everything from the towels to the bed to the breakfast was a great experience. September 1, 2014
Rated 5.0 out of 5.0 by Great Service- Very clean Great experience, we loved everything about this hotel. Rooms were very clean and staff was wonderful. The young man at the desk (can't remember his name) even brought hot cookies up to our room, now that's what I call service. Breakfast was typical, except this one served ham. Stay here, you won't be sorry! August 31, 2014
Rated 4.0 out of 5.0 by WCU parents welcome Close to Western Carolina University, clean room and friendly staff. Have stayed there twice. Visit Dillsboro for an activity close by. August 29, 2014
Rated 5.0 out of 5.0 by Nice experience Breakfast was fantastic! Hot tub good...little too much chlorine, but water was plenty hot. Rooms clean, staff was very nice. Will recommend to others. Thank you! August 27, 2014
Rated 5.0 out of 5.0 by Excellent location. Enjoyed my stay Room was clean and up to date. Location was very accessible. Parking lot was well lighted. Staff very friendly and accommodating. August 27, 2014
Rated 4.0 out of 5.0 by Great place! This was a very nice place with great parking for whatever vehicle you have. I was towing a car and was happy to see that they had oversize vehicle parking. The staff was very nice. I will have to say, it was probably the nicest overall Holiday Inn Express that I have ever stayed at! The continental breakfast was really good and the attendant was very nice. I can't say anything bad about this place! August 26, 2014
Rated 5.0 out of 5.0 by Consistently excellent for business use Third stay this calendar year, has been consistently very good for business use. Staff is very good and room(s) have all been well kept. August 25, 2014
Rated 5.0 out of 5.0 by Great service- great stay Enjoyed this location, conveniently located near WCU and many outdoor activities. Clean and comfortable August 20, 2014
Rated 5.0 out of 5.0 by Comfortable room and friendly staff. When we made our reservations, we requested the lowest floor available so we were very happy to get the king executive suite on the first floor which was very convenient to the lobby and the breakfast area. Our room was very clean and the bed was very comfortable. There was a lot of noise in the water pipe when the guest above us first turned on their tub water but once they turned on the shower, it was fine. The breakfast was very good and the staff was very friendly (front desk and breakfast area). The location of this hotel was perfect since we were visiting our grandson at WCU and very close to the historic part of Dillsboro and Sylva, and also close to Cherokee and the historic town of Waynesville. Again, we thank you for a comfortable and welcoming stay. August 19, 2014
Rated 5.0 out of 5.0 by Excellent Staff Everyone, from the front desk staff to the cleaning staff showed care and concern for me and my husband. The breakfast ladies were warm and helpful. The beds were very comfortable and our room was extremely clean. I was very pleased and will always stay at this location when I visit the area. August 14, 2014
Rated 5.0 out of 5.0 by good stay comfortable space for working at end of the business day August 14, 2014
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