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Rated 4.7 out of 5 by 204 reviewers.
Rated 5.0 out of 5.0 by Great Place Clean rooms, comfortable beds. Friendly staff. Quiet rooms. November 10, 2014
Rated 5.0 out of 5.0 by Great place to relax We have been staying there for the last 4 yrs . It's always relaxing and the staff if wounderful . And nice job on updating the rooms as well as the beds. Thank u always November 8, 2014
Rated 5.0 out of 5.0 by Good location, comfortable and clean hotel Hotel is right around the corner from historic downtown Dillsboro NC, which is a charming small town. Too long and steep to walk for most people, drive to town and park there to explore Dillsboro. We were there with another couple for Pottery Festival which runs the 1st Saturday of November every year, is a fun event right in town. Hotel is clean and comfortable, Free Hot Breakfast is great. Thought room was overpriced but that may have been because of popular event in town, and the 2 B November 6, 2014
Rated 5.0 out of 5.0 by Great Staff and convenient property We really enjoyed our short stay at the HI. Thanks to a kind and well-informed staff and well-kept property November 3, 2014
Rated 5.0 out of 5.0 by Very nice facility This was my 3rd stay at this facility. One of the reasons I continue to return is the cleanliness of the facility. Another is the friendly staff. I also enjoy the good variety of breakfast options. I would highly recommend this facility to anyone traveling in this area. October 31, 2014
Rated 5.0 out of 5.0 by Mountain Getaway We enjoyed a nice, modern, clean and safe stay while on our trip to sight- see in the North Carolina mountains. The HI Express provided easy access to the mountains. It was quiet and very clean. We felt safe and very comfortable. The staff was very helpful in finding places for meals. We would stay here again. October 29, 2014
Rated 5.0 out of 5.0 by Great Place for Overnight Stop The Desk staff were very helpful to us in finding a good place to have dinner. Our room was clean, fully functional and the bed was comfortable. Breakfast buffet had choices of meat and all of the selections were fresh and fully stocked. The Pool was clean and uncrowded. This is a very nice Holiday Inn Express Hotel in a great location. October 28, 2014
Rated 5.0 out of 5.0 by Training Travler Great place to stay when traveling for business. I always look forward to staying at this Holiday Inn Express when I am in this area training. The staff is always so friendly and helpful from check-in to check-out. They go out of their way to make sure you have a comfortable stay. I always feel safe at this Holiday Inn Express. The room is clean and fresh - for a good night sleep on a comfortable mattress and comfortable pillows... Breakfast is always hot and good before starting your day - the staff is very helpful and always checked to make sure you are enjoying your breakfast - that everything is ok... Look forward to staying at the Holiday Inn Express/Dillsboro on my next trip to the area. October 27, 2014
Rated 4.0 out of 5.0 by AC/Heating Unit in Room Someone needs to clean those Units out at least seasonally. Better yet, someone from the management staff should check each one of those units out by operating them at all the heating October 24, 2014
Rated 5.0 out of 5.0 by Great Choice! Will go back! We had not stayed at Holliday Inn in years but found they had recently remodeled. The service from the people at the front desk, breakfast and cleaning was top notch. The breakfasts and beds were awesome and the room was huge which was a very nice surprise. Holliday Inn will be our choice for future travel. Thanks for a great stay! October 24, 2014
Rated 5.0 out of 5.0 by Mountain Getaway Excellent service. Comfortable, very clean room and bath. Breakfast was very good. October 23, 2014
Rated 5.0 out of 5.0 by Another great stay! This is the second time we have stayed at this particular HI Express for the Western Carolina University Tournament of Champions Band Competition and won't be the last. Great hotel, great and friendly staff, and convenient to WCU. Thanks for taking such good care of us! October 23, 2014
Rated 4.0 out of 5.0 by Just right Just needed a clean comfy place to spend the night on a road trip - this fits the bill nicely. Love having coffee in my room and did not have to ask for a shower cap. Only issues were internet painfully slow and there was a broken tile in my bathroom. Bed was comfy and shower was good! October 22, 2014
Rated 4.0 out of 5.0 by Fall in Western Carolina This was my second trip to Dillsboro for work within the last few weeks and we always choose this facility for government employees. The staff is always helpful and friendly in accommodating us and the complimentary breakfast is plentiful and helps you on your way. Can't say enough about the staff.....................always friendly and pleasant. October 20, 2014
Rated 5.0 out of 5.0 by Rock Hunting near Franklin, NC Accommodations were what we needed for our rockhounding trip to Franklin. Breakfast was standard but the scrambled eggs were yummy. Staff recommended the best dining opportunities. The outside was not seasonally decorated as the HIE in Roanoke (cutest fall decorations) but well kept. Closest HIE to the gem mines (about a 25 minute drive). October 20, 2014
Rated 5.0 out of 5.0 by Travel a lot One of my favorite hotels. I travel a lot for the state and I TRULY appreciate that you honor the NC Government rate! Staff is always super friendly and hotel and rooms are always clean and top notch!! October 18, 2014
Rated 5.0 out of 5.0 by Clean, newer hotel We enjoyed our stay. The kids loved the indoor pool. We appreciated how clean the hotel was. The breakfast was wonderful and the older lady that worked in the breakfast area was a doll. We wanted to take her home! She showed our children how the pancake machine worked and they talked about that all day! October 18, 2014
Rated 5.0 out of 5.0 by Great place to stay! I can't tell you enough how friendly and accommodating the staff is! From the time you check in, to breakfast service, to the time you check out. We've never seen such friendly staff!! Our room smelled a little musty but I think that's because you're in the mountains and it was raining...leaving the fan running on the air conditioner took care of it. The room was very clean. This is a great location to stay! It's close to Bryson City, NC where you can ride the Smokey Mountain Train, close to Cherokee to check out the casino and site see, close enough to zip over to Asheville and have dinner at Grove Park Inn. We would definitely stay here again and would recommend it to anyone! October 15, 2014
Rated 5.0 out of 5.0 by Enjoyable Get-Away Weekend We stayed at the Holiday Inn Express and Suites in Dillsboro following our trip to the Great Smoky Mountain Railroad in celebration of our 28th wedding anniversary. We enjoyed every aspect of our stay... including a comfortable bed and large room, crystal clear swimming pool and hot tub, and a nice hot breakfast. The staff were very friendly and helpful. They recommended a local restaurant for Sunday lunch and seemed genuinely interested in helping us to enjoy our stay. October 14, 2014
Rated 3.0 out of 5.0 by Very friendly staff I understand that this is an older facility, but although it was clean it still showed it's age. The noise from adjacent rooms and from the outside wouldn't be acceptable to most lodgers. I'm surprised InterContinental Hotels Group has not addressed these issues for a property along the Smokey Mountain Parkway, which sees a large number of visitors all year long. October 14, 2014
Rated 5.0 out of 5.0 by Nice, updated room. Nice, updated room. Colors warms and appealing. Friendly, courteous staff. Easy to locate. Relaxing overall experience. October 14, 2014
Rated 5.0 out of 5.0 by Nice & Quite place!! I was at this hotel with my family(including 2 kids) and the staff/services offered really great! I would love to stay at this hotel again also recommends to any of my frnds!! October 10, 2014
Rated 5.0 out of 5.0 by One of the Best This is by far one of the best Holiday Inn Express properties we have stayed in. It was the last night of a 2 week road trip and we were seriously considering changing our loyalty to another chain because of some less than pleasant stays. This property renewed our good feeling for this chain. The rooms are as well maintained as the lobby area and we felt most welcome and relaxed. Breakfast was the same as always, but well maintained and friendly. Thank you for making our last night pleasant and restful. October 8, 2014
Rated 5.0 out of 5.0 by Great area Location is wonderful, room was wonderful. Made our experience in western North Carolina great! October 8, 2014
Rated 5.0 out of 5.0 by Nice Hotel This was a nice, clean, well kept hotel; staff were pleasant, helpful, courteous, and we would definitely stay again if in the area. October 7, 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel in the beautiful Smokey Mountains. Very friendly and receptive staff. October 7, 2014
Rated 5.0 out of 5.0 by Nice hotel Enjoyable stay. Nice, attractive hotel. I did notice the floodlight outside our room was casting a strong light on our window. It wasn't a real problem, just lit up the room a little more at night than normal. Staff was friendly. Enjoyed our stay. October 6, 2014
Rated 2.0 out of 5.0 by Stubborn Staff , Terrible Room Location Checked in at 3:15 pm and was given the worst room in the hotel. Immediately did not enter the room but asked to be moved away from the lobby, breakfast room and fitness center. The desk staff refused to make a change citing "Holiday Inn Policy". Awake all night and the room was full of breakfast smells at 6:00am. Total disaster that could have been avoided with any effort at all on the desk staff's. I will avoid this hotel forever and only stay at a Holiday Inn again if desperate!!!!!!!!!! October 1, 2014
Rated 5.0 out of 5.0 by Great hotel near attractions This is our second visit to the area within the last three months. The hotel has met all of our expectations. Room was clean, bed was comfortable. Great breakfast. Staff was friendly and helpful. Exercise room met our needs for the stay. Would highly recommend staying here while visiting family member attending Western Carolina University. Short drive to all attractions. October 1, 2014
Rated 5.0 out of 5.0 by Clean, comfortable bed and GREAT service. Rooms were clean, bed very comfortable and the service was GREAT! September 30, 2014
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