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Rated 4.7 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Great breakfast and friendly service We stayed at the recommendation of a family of a WCU baseball player who we hosted last summer. Becky was wonderful in the breakfast area and everyone was so helpful on sharing their insight on the area. We traveled all the way from Minnesota and could not have stayed at a better place and plan to stay here again next spring! Great job everyone! April 24, 2014
Rated 5.0 out of 5.0 by Staff Staff at the desk were very kind and took care of all of my requests. The ladies at breakfast were especially kind and offered to help in any way that they could. They went above and beyond to make me feel comforable and accepted. April 8, 2014
Rated 5.0 out of 5.0 by excellent trip we were a guest again at this hotel, and notice that they are always improving the property. The bathrooms are new and look elegant. March 30, 2014
Rated 5.0 out of 5.0 by Very friendly staff! Very clean! Great customer service! Friendly staff! Clean and above expectations! Great experience! March 18, 2014
Rated 5.0 out of 5.0 by Another Great Stay! This is our second time staying and what a great spot! Our son will be heading to WCU in the fall and we are thankful we have found this treasure in the mountains. It will become our home away from home! Clean, comfy and convenient! Thank you to all the staff! February 27, 2014
Rated 4.0 out of 5.0 by Great choice We have been staying at these HI Expresses for awhile and have always had a good experience, this one is the best we have stayed in. We will be back. February 20, 2014
Rated 5.0 out of 5.0 by Great Service A return visit for us, and as always a good experience. Becky was a perfect hostess in the morning. February 12, 2014
Rated 5.0 out of 5.0 by Very nice! I would have stayed all week but the weather made me change my plans. A very nice hotel with a very nice and helpful front desk staff . February 1, 2014
Rated 4.0 out of 5.0 by One Night Stay Room was comfortable and clean. Staff very friendly. Hotel not really close to anything. January 1, 2014
Rated 5.0 out of 5.0 by Very nice and Friendly The motel was very busy this weekend, full of holiday travelers. Everything was very nice and clean. The breakfast was crowded and busy but the staff did an excellent job keeping things moving. The staff there was warm and friendly and full of holiday cheer, making a point to speak to the guest and the children. Becky was making everyone feel at home. You can't go wrong with staff like that. We also appreciate the fact that we can bring our little dog who is as much a part of the family as anyone else. There was no evidence that pets were allowed there. Again it was extremely clean. We have family in the area and will continue to stay at this hotel.. December 23, 2013
Rated 5.0 out of 5.0 by Friendly staff and nice rooms The rooms are very nice and I got wonderful sleep. I was greeted in the morning by the breakfast staff, who was very friendly and told me to ask if I needed anything. The breakfast itself was delicious and offered a wide variety of foods to choose from. The only con is that there isn't really anything within walking distance other than a gas station/Subway restaurant. Pretty view of the mountains, though. December 16, 2013
Rated 5.0 out of 5.0 by Great service outstanding employees Upon checking in I was greeted and acknowledged as a Platinum member. The desk associate was friendly and helpful. I spoke with her several times and she was always eager to help and courteous. You have a goldmine in your breakfast staff. I felt like I was at my Aunts house for breakfast! They are phenomenal! Give them a raise. Great stay...awesome staff. If I'm ever in the area again, I'll stay there! December 11, 2013
Rated 5.0 out of 5.0 by Overall experience Terrific hotel, staff very friendly, rooms spacious and comfortable. Great service. Would recommend this hotel to anyone. December 6, 2013
Rated 4.0 out of 5.0 by Modern, Clean Room Beautiful hotel--modern, clean, great amenities. Staff were friendly and helpful. Only concern was hardness of mattress (family all agreed with this). December 4, 2013
Rated 5.0 out of 5.0 by Great Hotel and Friendly Staff I was extremely pleased with our stay at this Holiday inn express. The staff was extremely friendly and helpful all while being efficient. Our room was much larger than I expected and was very clean. We were visiting Bryson City and the Polar Express and the hotel was very easy to access from the highway and close to all our activities. I would highly recommend this hotel to anyone traveling to Bryson City or the Polar Express. December 4, 2013
Rated 5.0 out of 5.0 by We enjoyed our stay very much. Perfect for our visit to Western Carolina University. We would stay again no question! November 12, 2013
Rated 5.0 out of 5.0 by GREAT VACATION This is the 3rd year we've stayed in Dillsboro and the staff was very friendly, breakfast was great, bed sleep good, and the rooms where clean thank your staff for a great 4 days. November 10, 2013
Rated 5.0 out of 5.0 by First stay, but not last My wife and I chose to stay at this hotel for our anniversary because we waited until the last minute to book and honestly there weren't many choices. However, we can say without hesitation that in the future we would not bother to look anywhere else, even if every hotel within 50 miles was available. Every aspect of the room, the service and the entire experience exceeded our expectations. Just one small example - I was headed toward the elevator balancing two handfuls of breakfast dishes and drinks when an employee stopped what he was doing and ran past me to get the elevator door and even checked whether I was okay or needed any other help. Also, everyone - and I mean everyone, maids, breakfast staff, etc. - that we passed in the hall smiled and greeted us. It was an overall great stay. November 4, 2013
Rated 5.0 out of 5.0 by Clean room and awesome breakfast. This was our third stay at this Holiday Inn Express. Each time we had no complaints. The room is always clean and comfortable. Breakfast is always yummy and hot. The cinnamon rolls are to die for. The breakfast room attendant is very caring and wants to make your meal the best it can be. She is always friendly and attentive. I would HIGHLY recommend this hotel. November 3, 2013
Rated 5.0 out of 5.0 by Favorite Fall Color Hotel Great value and accommodations for the fall color experience or summer time get- away. Very friendly staff and lots of places to eat in Sylva. Close to Parkway and attractions like NOC, Great Smokey RR and Cherokee. November 2, 2013
Rated 5.0 out of 5.0 by Good stay as always I have stayed in this hotel multiple times on business and it is always top notch. The staff always goes out of their way to make your stay a good one. The rooms look and smell clean, the breakfast is good, and the facilities are great. Overall, a great property. October 24, 2013
Rated 5.0 out of 5.0 by Nice staff Stayed for 2 nights in October and I wish it was longer. Everybody was so nice and the hotel was very clean.would definitely stay again October 23, 2013
Rated 5.0 out of 5.0 by Paradise in the mountains I travel for business a lot by myself & stay at many different HIE's. This time it was for our annual family vacation up to the Carolina Mountains to see the beautiful fall colors. The location is what interested me in this hotel. I have to say I made the right choice. The room, hotel, & staff were awesome! You made dad look like a hero. The place is clean, everyone was smiling and wanted to help, and breakfast was always fresh. I can't remember her name, but the lady tending the breakfast was a ball of sunshine. Thank you all for help making this a fantastic family vacation. Brian Just so you know I have never left a comment with any stay before this. October 21, 2013
Rated 5.0 out of 5.0 by excellent stop Dillsboro HI Express was very nice, Front desk allowed us to check in early as the room was ready. Staff was very accommodating, hotel clean, breakfast area keep orderly during serving hours, and the halls were quiet at night. October 18, 2013
Rated 4.0 out of 5.0 by Very nice clean room, but lacked adequate lighting My husband and I requested the double queen room and it was very comfortable and clean. The bed and bath linens were very nice and luxurious according to what we expected for the room rate. The room could have had more adequate lighting, it seemed very dim with all of the lights on. Our room was located near one of the back entrances and at approximately 1:30a.m. some very drunk and loud guests came in slamming doors and having a very loud argument for over 10 minutes. We reported this to the desk clerk upon check-out and she just simply stated "sorry about that". I guess that we should have called the night desk clerk when this occurred so that maybe something could have been done about the disturbance. October 17, 2013
Rated 5.0 out of 5.0 by Excellent place to stay! Our stay was superb! We have stayed there before, and that's why we returned. Excellent accommodations, comfortable bed, great breakfast and variety, and the most friendly and helpful staff anywhere! We highly recommend the Holiday Inn Express at Dillsboro! October 17, 2013
Rated 5.0 out of 5.0 by Quiet and Comfortable, Convenient Location We were to stay at Mt Pisgah for three nights when the government shutdown forced us to change our plans. Knowing that we wanted to stay near the lower end of the Parkway, we took a chance on Holiday Inn Dillsboro and we were very pleasantly surprised!! For being right off a major highway, the room was very quiet. It was spacious, the bed was comfortable, and the entire facility was exceptionally clean. The breakfast options were pretty standard for this type of hotel ~ good but not exceptional, mainly very convenient when not familiar with the local offerings. The location of this hotel made it very easy to get to the Cherokee Indian Museum for the morning, and then to drive through the Smokies. We were fortunate that we were able to get a room here on such short notice, especially on a weekend. And while our loyalty will remain with the Blue Ridge Parkway facilities, we highly recommend Holiday Inn Dillsboro for travelers in this area of Western NC. It was a very pleasant stay, and the staff was very accommodating! October 11, 2013
Rated 5.0 out of 5.0 by Great quiet place to stay Very friendly, quiet, clean, and ease of access to the interstate highway. October 7, 2013
Rated 5.0 out of 5.0 by Daughter College Visit Our visit from 9/13-15 was excellent as was our three prior visits to see our daughter at WCU. Their location make this trip very easy since we are traveling long hours to get there. The staff has remembered us from our past travels and have been extremely helpful in any of our needs while staying with them. Many thanks goes out to there manager as well as there breakfast staff (Becky) for their thoughtfulness and caring for the customers that early in the morning. Looking forward to our future visit next month. September 22, 2013
Rated 5.0 out of 5.0 by Left an Item behind My husband left his briefcase in the hotel room and we didn't discover it until the next morning when he was leaving for work. I called the Hotel and they mailed his briefcase and we had it in 2 days. This saved us a lot of time and we really appreciate the effort the hotel staff and manager made to get his briefcase in the mail to us. Thank you very much! September 16, 2013
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