Rated 4.7 out of 5 by 74
Rated 5.0 out of 5.0 by Tourist2 A very nice hotel with friendly and professional staff
Overall the property and staff was outstanding. Next time I'm in the western part of the state, I'll be staying here. Excellent value!!
July 9, 2013
Rated 5.0 out of 5.0 by ProudPoppa Large comfortable rooms
Large comfortable rooms. Brought grandson to visit college campus. Easy check-in and out.
June 25, 2013
Rated 4.0 out of 5.0 by KC62 Great place to relax
I really my 3 night stay. Location is a plus, close to everything. I am looking forward to my next stay.
June 24, 2013
Rated 5.0 out of 5.0 by Milster Pros
Always a great experience... Professional, courteous and comfortable
June 23, 2013
Rated 5.0 out of 5.0 by RAILROAD74 VERY NIECE ROOMS AND GREAT EMPLOYEES
ROOMS VERY COMFORTABLE AND NIECE EMPLOYEES VERY WELL KNOWLEDGEABLE ABOUT THE SURROUND AREA JUST A GOOD PLACE TO STAY AND CANT WAIT TILL I CAN COME AGAIN
June 21, 2013
Rated 5.0 out of 5.0 by Sue702 Will stay again!
Comfortable room, clean bathroom, prompt attention to needing new batteries for TV remote, very nice breakfast selection and service. This is the only hotel we stay at when visiting our daughter at WCU.
June 21, 2013
Rated 4.0 out of 5.0 by CCRiders The Good The Bad and The Ugly
Location is really nice, The hotel was clean and comfortable. The staff was polite. I have to agree Becky really shines in the morning at breakfast. She greats everyone she meets with a smile and always offers her assistance I enjoyed that.
The room was clean and enjoyable easy to relax.
The Hotel is not Motor Cycle Friendly. I say this with a grain off salt because its only because they do not allow parking under the breezway. I have noticed that some breezways are small and some are large. This hotel has the large one. But parking of bikes in this area is up to the manager at each hotel. They have no problem with parking in the regular parking areas.
I was not told about the parking policy when I arived, This holel does have the large breeze way. The nights before at another HIE I was told were to park and how to park in there breezway, it was great. So I parked the same here. The first night was uneventfull all was well. However the second night I get a call in my room telling me to move my motor cycle as soon as possible if not sooner. I have a problem with this for a couple of reasons. One its pouring down rain and two its pouring down rain!!
I was very nice and explained that I was a Royal Ambasidor Platinum Elite priority club member and would very much like not to be throne out in the rain, but did not get any simpathy. I moved my bike out into the rain. The girl at the front was doing what she was instructed to do by the night manager. I must comend her , she didn't give an inch and I was really trying to stay dry. But I thought then and do still think it was tacky; One would think a Platinum Elite club member would entice the manger herself out of her nest for a little One on One. But this seemed to be consistant, I did not recieve any special treatment for being a Priority Club Member I usually get at least a bottle of water and a snack.
So what do I think, well I guess I would like to see a couple of white lines on the ground out there in the breezeway were theres room for three bikes with out obstructing and loading and unloading. You could comp the Club members and rent to the non members. Club members like that little bit extra .
June 13, 2013
Rated 5.0 out of 5.0 by DeeLo Superb!!!!
The beds were comfortable, the pool relaxing and the hot tub... well, hot!!! But none of this comes close to the wonderful friendly and helpful staff. We got to breakfast minutes before it was to close but the staff was great. Weent in the kitchen and brought items out for us, so very kind indeed. Front desk staff, Ella, was so very helpful with all our needs, and she was clearly happy to help.
The owner needs to be sure he keeps these people on staff.
June 6, 2013
Rated 5.0 out of 5.0 by Dougb930 Great Stay
This was our second trip to this HIE. We enjoy it very much. It is Clean, comfortable, and the service is outstanding. We will be staying here everytime we stay in the NC mountains.
June 3, 2013
Rated 5.0 out of 5.0 by chimomx4 Great location and great place to stay!
My husband and I had a long weekend and decided to stay in Dillsboro as a change from our usual Maggie Valley stays. So glad we did! We can't say enough good things..from check-in staff, to maid service to Becky in the breakfast room, it was a delightful stay! We love the location..not too far from Franklin, Bryson City, Waynesville and Cherokee. We wanted to hike in the Joyce Kilmer Forest and it was an easy shot down highway 74 to the exit to the forest. I noticed how many wonderful comments Becky has received and they are well-deserved! She made us feel right at home and wanted to be sure that we had everything we needed. We travel often and this is first time that we have had such a friendly person in the breakfast room...kudos to Becky. We didn't get a chance to use the pool or the fitness room but they looked very nice. Our room was clean and comfortable and thank goodness they have electrical outlets in convenient places for us to plug in our laptops. We will definitely return and I highly recommend this for a great mountain stay!
May 24, 2013
Rated 5.0 out of 5.0 by BluegrassMom13 Clean, Cozy and Comfortable
You will be most happy to stay at this lovely facility. It's easy access and most of all it's CLEAN!. If you're like me, clean is the most important. But this facility is that and more. We checked in very late and the young lady at the front desk was extremely accommodating and gracious.
The room was beautiful and I felt like I was in a far more expensive hotel than the cost. Breakfast was great with a large variety of foods to meet even the pickiest eater.
The Smokey Mountains are beautiful and this cozy getaway is just what you need for tranquility and relaxation. Stay here and enjoy....
May 17, 2013
Rated 2.0 out of 5.0 by chipper88 not a pet friendly place
Just wanted to let everyone know, if you have a pet, do not stay here. the manager called and advised that someone had complained on our pet for barking during the night. We tried to explain it was from the staff putting the copy of our bill and the news paper under the door. It scared him and he did bark. house keeping went to the door and he started barking again. Like we stated, it scared him. So if you have pets, you may want to stay somewhere else. we thought this was a pet friendly place...I guess not!!!!!
May 8, 2013
Rated 4.0 out of 5.0 by CC1356 Return stay
The hotel staff allowed me to check in early and kept me informed of a problem with the plumbing. Unfortunately, the plumbers activated the fire alarm which was a new experience for me. After the water issue & fire alarm were resolved, I had an uneventful stay.
April 17, 2013
Rated 5.0 out of 5.0 by Bfamily Great family fun
Stayed there with my family for one night and facility was very clean, beds were comfortable, amd kids absolutely loved the pool.
April 15, 2013
Rated 5.0 out of 5.0 by Tapgrew Very nice stay
Room was very clean and comfortable, EXCEPTIONAL Breakfast Staff....Catered to everyone who came into the room!! Breakfast was very filling and breakfast bar was kept well stocked the whole time the area was open. Everyone was very nice....only complaint was that the hot tub and indoor pool was not open.
April 12, 2013
Rated 5.0 out of 5.0 by WenDee Awesome place to stay
We have family that live in Cullowhee so we spend a lot of time staying at the Holiday Inn Express. It is always clean and the staff is excellent. They are always friendly and ready to help with any needs or concerns you may have.
April 8, 2013
Rated 5.0 out of 5.0 by Courtland Nicely decorated and comfortable hotel
Upgraded rooms , large , quiet and comfortable.. Large screen TV's, 4 cup coffee maker and nice soft beds , you cannot ask for any nicer ammenities..
March 26, 2013
Rated 5.0 out of 5.0 by durhamterp Great service and ammenities
The employees made me feel relaxed and comfortable and made me feel at home.
The breakfast, pool/hot tub, and exercise room was nice.
March 26, 2013
Rated 5.0 out of 5.0 by Mountaingranny What a lovely place to stay
The staff are fabulous, the room is comfortable and the exercise room, pool and spa are great for unwinding after a stressful day. Ms. Becky, who runs the breakfast, is the sweetest, nicest ambassador your company could have. I'm also eternally grateful that you keep the handicap accessible room available since I came in late and need it. You turned a terrible trip into a not-so-bad trip. Thanks.
March 26, 2013
Rated 1.0 out of 5.0 Most comforable bed and great service
I was greatly impressed with this hotel. I was properly greeted and enjoyed our two night stay at this hotel. In fact, the lady at the front desk upgraded our stay which included a wonderful suite room.
I will definitely recommend this hotel for anyone wanting to stay near the Great Smoky Mountains National Park.
Thank you for all you do in making our stay at this hotel wonderful.
March 25, 2013
Rated 5.0 out of 5.0 by Gitnby Great Place to Stay!!!!!
WOW!!!!! We were not expecting what we got at this Holiday Inn Express. We stayed in a Jr. Suite and IT WAS BEAUTIFUL!!!! On our way out in the morning, l asked the young man at the front desk if the hotel was new. He said, "No, but it was recently renovated." Well........needless to say, the decorator, or whoever was in charge, had good taste!!!! The breakfast was good, too. The lady there was also right on top of things. I/We will definitely stay there again if in the area.
March 10, 2013
Rated 5.0 out of 5.0 by durhamterp great people, great place
great people, great place
great service, great indoor pool/hot tub
March 8, 2013
Rated 5.0 out of 5.0 by Mabryhill Rooms are comfortable , clean and nicely decorated
We have stayed at this hotel several times and each time I am completely satisfied. Always clean and accomodating.
March 1, 2013
Rated 5.0 out of 5.0 by Summerfield Nice Hotel with easy access
The staff is great from the front desk to housekeeping. See you again soon.
February 20, 2013
Rated 5.0 out of 5.0 by j51magee comfortable bed, great service
EVERYONE WAS GREAT ESPECIALLY BECKY IN THE KITCHEN. SHE MADE US FEEL SO WELCOMED.
THE FOOD WAS VERY GOOD.
I WOULD HIGHLY RECOMEND THIS HOTEL.
January 27, 2013
Rated 5.0 out of 5.0 by GodfatherJG Great Service
Friendly and helpful staff, great breakfast, very comfortable room. Excellent value -- would definitely stay here again!
January 6, 2013
Rated 5.0 out of 5.0 by meme1 Great service
Our stay was very enjoyable. The staff was excellent from the front desk, cleaning staff and during breakfast. I would like to compliment Becky the breakfast staff during our stay. I had forgotten my phone charger and was getting a cup of coffee to take to my car to charge my phone. Becky was asking if I need any thing, I explained about my charger, she offered me her charger which fit my phone. I was going to charge it a little bit in the breakfast room. Becky told me to take the charge to my room till my phone was charged. She is an assest to you company.
January 4, 2013
Rated 5.0 out of 5.0 by CatamountMom LOVE THIS PLACE !!!!!!!
This was my second visit and I won't stay any where else! The staff is so helpful and friendly. Betty in the breakfast room is wonderful. I look forward to seeing her. The rooms are clean and comfortable. The indoor pool is so nice in the winter. I don't understand why this hotel doesn't have more stars. They treat their guest like a five star hotel.
December 22, 2012
Rated 4.0 out of 5.0 by Charlie63 Very Nice Stay
On our trip to Dillsboro for a luminaries and Polar Express in Bryson City, we had the opportunity to stay at the Holiday Inn Express. The rooms were very clean and well kept. The pool area was wonderful and the pool and hot tub were well kept. The breakfast was delicious.
December 18, 2012
Rated 5.0 out of 5.0 by PizzaGuy17 Very friendly staff, great room, comfortable bed.
The staff were all very friendly and went out of their way to please. Especially the breakfast host, Becky. She is very approachable, courteous, and made everyone feel so welcome, it was like you were visiting a friend in their home.
December 14, 2012