Rated 4.6 out of 5 by 379
Rated 3.0 out of 5.0 by Pooie second chance and still not satisfied
this is my third time staying with this hotel. last two times, were worse than the first one. Decided to stay again a second time with my husband, urine on the toilet seat upon entry, we were moved to a different regular room right away and given points. After my review, granted additional points and was granted another chance to retry our stay once again. it was a way to apologize for the unclean room due to the Color Run that had taken place and housekeeping was not up to par. Most recent stay we were upgraded to the City Suite same one we used the first time, same room by coincidence as promised by the hotel guest relations along with a bottle of cider since we don't drink and a box of chocolates. Thankful for the gesture, but during this stay the jetted tub appeared clean until I finished filling it and got inside, turned on the jets and began noticing a bunch of dark particles floating in the water with me. The next morning while showering, there were private place hairs left in the shower stall and neither of us had used the shower yet so we knew they weren't ours. And the toilet clogged way too easily, so maintenance came and they looked into the Jacuzzi issues but wasn't able to see what I experienced probably because it all went away during my attempt to use the Jacuzzi. I reported it during checkout and was eventually refunded back my original points. The person on the phone explained how they had went out of their way to make extra sure that everything was good to go in our room prior to checking in for this make up stay, well they sure didn't check for cleanliness, or sanitization) because yet again, I have been left dissatisfied with the stay. Not to mention the dining table in the separate room was dirty upon check in, with greasy fingerprints allover the sides but I left that out when checking out. The balcony door needs to be more airtight because with it being in the sleeping area, it leaves for a horrible nights sleep, you can hear everything, including the pigeons. I'm obviously not happy because I had so hoped that this stay would've made up for the prior impression I had of the urine dripped toilet seat from last time. The hospitality is good, but the cleanliness of my rooms have been rated poorly. And to be refunded back points for this time around, just wasn't enough to want to try it again, nor recommend to friends, business partners, or family out of town guests, unless they can come up with something to assure me it won't be like this again as well as compensating me further than just points.
July 4, 2015
Rated 5.0 out of 5.0 by Rebecca03 Comfortable, affordable hotel in Tacoma
Really nice rooms and mine had a view of Mt. Rainier. Super comfortable beds with both firm and soft pillows- Awesome! Nice breakfast with eggs, muffins, sausage, pancakes, yogurt. Really great staff and very easy to relax at this hotel.
July 3, 2015
Rated 5.0 out of 5.0 by Centraliagirl Great Stay
Enjoyed my stay! They were easy to work with to receive the government rate since I was traveling on jury duty business, which is government business.
July 2, 2015