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Rated 4.4 out of 5 by 261 reviewers.
Rated 5.0 out of 5.0 by Friendly staff, well appointed rooms, and great amenities. This particular Holiday Inn Express was a perfect choice for an extended stay in the Tacoma area. As requested I was given a quiet room on the 3rd Floor facing a small lake with daily views of local waterfowl. The hotel is located right off of I-5, and is near several nice restaurants, as well as a new Bass Pro Shop. The room was updated and very clean. The beds were extra comfortable, and the suite included a full size sofa and desk, as well as a microwave, small refrigerator with freezer, a Keurig with assorted coffee and tea K-Cups, and a large 47+ inch LCD TV. There is a convenient self-serve laundry room at the hotel, for extended stays. The room rate included a continental style breakfast.. It included eggs, sausage and bacon, waffles, pastries, bagels, fresh fruit, cereals, coffee and juices. The breakfast server kept it well stocked at all times, even during the late morning rush. Room service was impeccable, the maid staff was prompt and kept the room spotless. Even after asking for an every other day cleaning schedule, they still come by to refill the fridge with complimentary bottled water. Overall, I've enjoyed my stay here, I spend over 4 months a year at IHG hotels, and this location has had the best service to date, by far. The pool area is fantastic, it's hard to beat 24 hour access to a pool, hot tub, and sauna. The gym could be a little larger, two is a crowd in the workout closet! Staff are quick to recognize IHG loyalty status, and the front desk staff are always friendly and engaging. Room Tip: Upper floor facing the rear of the hotel. February 6, 2016
Rated 5.0 out of 5.0 by Great Service I enjoyed my stay at Holiday Inn Express in Tacoma. The staff were very helpful, courteous and professional. The room was spacious and quiet despite being in area with a lot of traffic and noise. February 5, 2016
Rated 4.0 out of 5.0 by Nice for short trip We use this location often for short one night stays. Staff are great and rooms are always clean and just the right temperature. February 4, 2016
Rated 5.0 out of 5.0 by Very Comfortable and Friendly We've been coming here 3 times a year for the past 2 years for my daughter's High School Equestrian Meets the is 12 miles away. This hotel is exactly what we need to get a comfortable and clean stay with quiet and dark rooms and comfortable beds for sleeping. February 2, 2016
Rated 3.0 out of 5.0 by Better than expected Tacoma-area hotel I was quite impressed with the ease of check-in. The front desk was polite and efficient. I stayed on 3rd floor nearby the elevator. I found the sound of the elevator chimes to be quite bothersome, but soon ignored it. It seemed like there's not quite enough insulation in the walls as you can fairly easily hear your neighbors and every door slamming shut down the hallway. On the positive side of things...the King room was HUGE. There's quite a bit of space for you to keep luggage or do pilates/yoga in your room (bring a mat). Front desk was accommodating in my request for a late check-out, though housekeeping might not have gotten word of that as I had several knocks on my door from them asking when I was leaving. This property is quite close to I-5, but no noise issues. It is also in direct flight-path of the Joint Base Lewis-McChord (JBLM), so expect large aircraft flyovers to rattle your windows a few times. Caught me off guard once or twice. Hotel breakfast was on par with this chain. I noticed beverage selection wasn't completely stocked, but staff were nearby and willing to get you something if it wasn't there (lemon tea). Overall, I'm happy with this stay, though, the price tag was too high compared to other hotels in this quality level. If you've got business in the area and a travel expense account, IHG is the best loyalty among the local competitors. February 1, 2016
Rated 5.0 out of 5.0 by Quality stay as expected No surprises. Comfortable stay and location is convenient to I-% and everything the area has to offer. February 1, 2016
Rated 4.0 out of 5.0 by Comfortable and convenient Comfortable and convenient with a great staff. Will return again when in town for business. January 25, 2016
Rated 5.0 out of 5.0 by sgm i absolutely love this holiday inn express and will stay here every available opportunity. the sauna is fabulous. December 22, 2015
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