Rated 3.6 out of 5 by 224
Rated 4.0 out of 5.0 by Pikake Great Stay
We had a great stay at the HI. The staff was very helpful and accommodating. The restaurant next door had great food.
March 6, 2013
Rated 4.0 out of 5.0 by Moser Comfortable bed and good service
We had another enjoyable night at this hotel. A little rushed, as we did not arrive until early evening, but we were picked up at the airport after dropping off the hire car and transported back to the airport early the next morning. A comfortable bed, a good breakfast...what more could you ask for.
March 6, 2013
Rated 3.0 out of 5.0 by Hanket Unexpected Disappointment
This is our first negative experience in 4 years as a member of Priority Club. We stayed 3 nights and I filled out a hotel supplied rating report noting the same information as below.
Close to downtown (Tampa hockey rink) & Dunedin (Blue Jay Baseball Training Camp) & Clearwater Beach (sightseeing). Good restaurant nearby
***** Front Desk Staff
Very pleasant and helpful throughout the stay.
***** Breakfast and the woman who provided the service
Always refreshed food items and kept the food area clean
* Housekeeping / Room cleanliness
On arrival, found an Ereader under the wheeled foot stool indicating the room was not vacuumed after the last client
In the morning we found an iron but no ironing board and the hair dryer did not work (NB: These issues were remedied by the person at the Front Desk, who notified Maintenance & Housekeeping and we found an ironing board and newly installed hair dryer after we had breakfast)
During the first day, we were in and out of the room and only found it made up at about 3:00 pm. Dusting and carpet cleaning were not part of the work done.
Only on our last night did we notice the room appeared to have been vacuumed.
* Recreation Facilities
We spent the first full day at the hotel pool. The pool bottom was visibly dirty and I did not stay in after noting same.
The two treadmills were not working throughout the stay (signs thereon indicated they needed maintenance).
The location is great. I was pleased with the room rate but also would have been willing to pay up to $10 to $20 more per night for improved housekeeping and recreational facility maintenance.
I trust this information is received well and if in the area will book this hotel again with the hope the short comings I noted have been attended to.
March 4, 2013
Rated 5.0 out of 5.0 by abrownbag Nice hotel with nice views
We enjoyed our stay except that we did not rent a car and there was only one restaurant in the area
March 4, 2013
Rated 3.0 out of 5.0 by JE3478 An issue if you are a non-smoker
Overall an OK experience, however even if you request a non-smoking room and get one it does not mean that your room will not smell of stale cigarette smoke. The explanation given was that a room above a smoking room has that effect. Don't care whatever the reason, fix it or go smoke free. If the facility is sold out apparently there isn't anything that can be done. Closeness to the Airport a plus.
March 4, 2013
Rated 4.0 out of 5.0 by kstesney Great choice for the area. Very good value.
We live in Tampa and needed just one night to celebrate our anniversary and we chose this hotel based on the fact that we wanted to have our dinner at the Chart House nearby.We got there about 1 PM. We had requested early check in but the room was not ready until about 2 PM. We got a suite with the window facing the water so the view was nice across the bay. The pool is small but cozy and many people were sitting around talking and enjoying the view. There were some guests that were going on a cruise ship. The front desk was very friendly. They shuttled us back and forth to the restaurant so we did not have to walk. The free breakfast buffet had some pretty good choices, although it did get a little crowded. It is probably best to get there early to beat the crowd. For other convenient lunch and evening dining the Bahama Breeze is right next door. This hotel was a very good bargain and we would not hesitate to stay again.
March 1, 2013
Rated 5.0 out of 5.0 by IdahoBill A true WOW experience!!!!
We arrived at Tampa at 1230AM. We picked this property due to its closeness to the airport. We were spending 7 days on the Gulf Coast. This was a great start. We were treated as valued customers from start to finish. The room was super comfortable and breakfast the next morning was very high quality and choice was excellent. The grounds were beautiful and relaxing. This will be included on our next trip to Florida.
February 27, 2013
Rated 5.0 out of 5.0 by chasdl3 Convenient
It is close to the airport, clean, and well-maintained. It was a good starting plce for our two week drive down the Florida west coast. Holiday Inns are my choice wherever I travel.
February 27, 2013
Rated 2.0 out of 5.0 by jmag65 good location for airport, dated
Run down, nothing major but lots of small things. Not up to par with any other holiday inn express' I have stayed at. Close to the airport and beautiful location.
February 25, 2013
Rated 4.0 out of 5.0 by Sanhagen Shuttle Service
The hotel was clean, service was friendly, and breakfast was good. There was an issue with the shuttle service that made us very unhappy. Our arrival flight was delayed by an hour due to weather at our point of departure. After arriving at the airport and quickly obtaining our luggage, it was 12:15 AM. I called the hotel and learned at that time that their free shuttle service stopped at midnight. We had to spend $15.00 plus tip for a short cab ride from the airport to the hotel.
February 24, 2013
Rated 5.0 out of 5.0 by donsuej Pre cruise stay
We ended up coming a night early due to a snow storm in the Northeast so we were here for 2 nights total. Front desk staff was wonderful. The woman there was so nice and friendly. We had to change rooms the next morning but she let us leave our things in a locked conference room so we could go out for the day with my cousin. Both rooms were very adequate and had free internet. The shuttle from the airport and to the cruise port and back was great. We would stay here again if we took a cruise out of Tampa. It was very convenient and there is a Bahama Breeze next door for dinner. The buffet breakfast in the small dining room was more than adequate for our needs.
February 18, 2013
Rated 4.0 out of 5.0 by megmit Great staff & working enviroment
I stayed here for 2 nights during a business trip. The staff was very friendly and quick to help me in any way. I was editing some video footage on a crazy tight deadline and had to work the entire time from my room. The room was comfortable and comparable to what I expected. The pool was a plus since I could run down and eat lunch there to escape. I had 2 issues with the hotel but for the basic business traveler its a good fit.
My 2 complaints are small but important to me.
One, the fitness center was . . . bad. The machines are out dated. The stair climber was jammed and wouldn't work, the bike was very rickety and missing straps on the peddles so your feel would fly off. Then there were 2 sad treadmills and a TV that i could not control the channel or volume.
Secondly, the internet was horribly slow. I had to upload a 1 minute video clip for a client to approve before I could put the final touches on it and pass it off the next day. It took 3.5 hours to upload this small compressed clip from midnight to 3:30a. And sadly no where else is open to use the internet at that time. Luckily the very nice girl at the front desk allowed me a fairly late check out to make up for the extremely late night I had.
February 18, 2013
Rated 2.0 out of 5.0 by AlanB842 An aging hotel that still has some value
When I booked this hotel, I requested a king bed for myself and my wife. When I got there, all they had were rooms with two queen size beds. Since the hotel was fully booked, I had to take it.
The bathtub had scratches and rust in it. The room and hallway smelled of tobacco smoke - this was a non-smoking room and floor. We twice had to ask for light bulbs to be replaced. The refrigerator would never get cold enough to freeze the ice packs I use for my medicine. I asked for it to be fixed twice and nothing was ever done.
I choose this hotel because it was part of the IHG family and it was close to where I was working. If I had it to do over again, I would probably choose one of the other hotels in the area.
February 13, 2013
Rated 5.0 out of 5.0 by TMP14 Staff/ Check in/Location
Female receptionists and Scott on reception were very good & helpful. They recognised Priority Club membership. Others were OK when prompted re issues/enquiries.
Disappointingly, room was not ready for our arrival. Again female staff took over and offered advice/facilities & tried to offer an upgrade but none available.
Maids were OK but had to ask for coffee, cups etc. Bathroom sink was very slow to drain - maids should have noticed this and reported same.
Excellent location with Bahama Breeze on the doorstep. Would return and would recommend.
February 9, 2013
Rated 3.0 out of 5.0 by Sam1313 Good Location
Convenient to multiple points in the Tampa Bay Area
February 8, 2013
Rated 4.0 out of 5.0 by Gidgetkitty Great customer service!
Hotel shuttle transfered us to the newly opened Hulk Hogan Restaurant for a very nice dinner. Service at the restaurant was speedy but food was just average. The Bahama Breeze located next to the hotel was excellent, in fact, we ate there twice during our stay. Great combo lunch menu.
February 7, 2013
Rated 5.0 out of 5.0 by Georgia44 Friendly, helpful staff
This hotel is convenient to the airport with shuttle service. There's an excellent restaurant just a few steps away. The staff and management are friendly and helpful.
February 4, 2013
Rated 5.0 out of 5.0 by Fnrunsun06 Great per cruise hotel
Desiree is so accommodating. Bahama Breeze is right next door. Don't hesitate to stay here, especially if you are cruising, leave your car and they transport you to the terminal..
February 4, 2013
Rated 5.0 out of 5.0 by RetreiverMommy3 Relaxing after a rainy cold cruise -nice way to end vacation
We got off the cruise ship Sunday morning and needed one day at the beach with sun!! We wanted to be close to airport for the next days flight back to Chicago. So glad we chose your HI Express location. The front desk gentleman was so pleasant and helpful. We were unfamiliar with area, and wanted to have dinner close by - he recommended walking across the parking lot to Bahama Breeze. It was wonderful and a nice way to end a vacation. Our room was excellent. The breakfast was the best we have had at a HI Express - plenty of hot food and other breakfast products. Beverages were filled and Doris the Cafe Keeper was so pleasant and helpful. You could see she enjoyed her job and was proud of her breakfast area. Many other customers made the same comments.
Keep up the good work and you can be very proud of your HI Express.
February 3, 2013
Rated 3.0 out of 5.0 by TravelingMan21 Not Good Enough
This hotel was okay. The room was clean enough. The common areas were clean enough. The TV worked. The internet worked okay. There was adequate parking. Hot shower, comfortable bed. Way to go.
BUT... The sink in the room drained very slowly. The toilet had some sort of issue which required me to find a plunger to make it work. No one from the hotel offered to help me or move me to a different room when I was asking for a plunger and telling them about the toilet (and the sink).
To me this indicates a lack of attention when the room was cleaned. It's difficult to imagine that you wouldn't notice the problems I found when I first used the bathroom.
The breakfast on a Monday morning lacked several essentials for me. There was no fruit and no yogurt. The only thing in the refrigerator was milk. When I told the manager this fact, he appeared to be surprised and went to see if I was telling the truth. He seemed to be quite surprised that this situation existed. Apparently the woman running the breakfast didn't feel the need to let him know. Again, this is an indication of sloppy procedures and lack of attention to detail. There is no excuse for missing this many breakfast items.
When I told the manger these issues, he did not offer any sort of apology or compensation. In my mind, his attitude sets the tone for the rest of the staff.
This hotel is not horrible, but on the night I stayed, it wasn't good enough to be a Holiday Inn and it wasn't good enough to make me stay here again. Ever. This is what I would expect of a low cost competitor at half the price.
February 2, 2013
Rated 4.0 out of 5.0 by JJSeattle Convenient Location for Airport
I stayed 2 nights for personal leisure at the end of a business trip. The location is good (but you need a car). The pool is a nice relaxing place with a water view. Internet speed is decent.
My only disappointment was no early check-in was provided - and with Priority Club Platinum, I was hoping for this nice extra. To add to my frustration, the guests ahead of my at the desk did get early check-in, and they were not Priority Club members (they signed up during check-in).
My 4th floor room was very clean and the shower pressure was wonderful.
February 1, 2013
Rated 4.0 out of 5.0 by bigguy1 Working weekend
Had room ready for our late arrival, only hiccup was when we got to room the remote for television was not for brand of tv in room, had to wait untill next evening to get working remote, duw to short staff on nights. Food was good. Had good nights sleep after hard days work which help get ready for second day of work.
January 31, 2013
Rated 4.0 out of 5.0 by LSuzanne Convenient location, beautiful view
We enjoyed our stay with the reliable Holiday Inn Express amenities and conveniences. The facility was clean, the staff pleasant and helpful. The location was not only beautiful, but provided good access to both downtown Tampa and the Clearwater area.
January 29, 2013
Rated 4.0 out of 5.0 by PaulaLisa comfortable bed, good breakfast
Stayed at this facility while bringing daughter to college in Tampa area. My only complaint was the picture quality of the TV. High definition cable-box needed- picture quality was awful. Pool area was nice overlooking water. Be aware, that without a car there is no place to eat meals except Banana Breeze which had long waits and the food was standard
January 27, 2013
Rated 2.0 out of 5.0 by MarchGirl Smoke-filled non-smoking room
The view was excellent... The breakfast delicious... The first night fairly restful...But oh, that second night.
What my family did not realize until the second night of our stay was that our non-smoking suite was surrounded by smoking rooms. The cigeratte smoke smell was so strong in the room my eyes were watering and at one point we could actually see a cloud of smoke drifting into our room. My children were coughing in their sleep and my asthma started to act up. It was not until 3am that the air cleared enough for us to sleep and the smoke started up again at 7am.
Now, I understand that the hotel needs to offer that option for certain guests, but our family, which had medical need for a non-smoking room, should have been made aware of the smoking rooms proximity upon check in.
We did alert staff of the problem and we told a note would be left for the manager, but we never were contaccted by the manager. Needless, to say we checked out as soon as we could.
If we HAD to stay in the area again, I might go there but would not stay on the second floor. And pray the staff was more attentive.
January 26, 2013
Rated 2.0 out of 5.0 by d47b Seems to be behind in basic room maintainence
I checked in on a Sunday night and they gave me room 212 which is right above the lobby and has a blocked view of the parking lot, rather than the bay on the opposit side of the Hotel. The soundproofing was not good, so I could hear every roller-board click-clicking over the tile floors in the lobby, and the TV sound, even though it was turned down low. The coup-de-gras was when the tub-shower lever moved as expected, but did not work so I got a surprise cold shower blast when I expected to warm it up running into the tub.
They did politey accept my request to move me to a different room with working shower lever and a view, and on the 3rd floor, not right over the lobby, but that room had a very loose toilet seat and slight leak in the tub which could be stopped by turning the valve very tightly. A friend told me he also had to change rooms because of water on the floor leaking from the toilet.
All this, and I even have gold status in the points club which was on the reservation. I have stayed before at the Hampton Inn next door, with no issues.
January 23, 2013
Rated 5.0 out of 5.0 by SGW1 Great location
Dropped our son off at U-Tampa and stayed here at Rocky Point. Easy to campus, beach at Clearwater, airport, and highways for trip to Sarasota.
Front staff was incredibly friendly and helpful. Cookies were great.
Had a problem with the sink drain and it was fixed within 30 minutes.
Pool was clean.
Breakfast was awesome.
Only draw back was typical twin bed too small for 2 people, but thats in most hotels.
Overall, looking forward to staying here over the next 3 years.
January 23, 2013
Rated 5.0 out of 5.0 by LT40 Comfortable bed and friendly staff
I have a great stay on my trip. The staff was professional and freindly. I will stay at this hotel again when I visit Tampa.
January 22, 2013
Rated 4.0 out of 5.0 by Deee 3 day stay
As others have commented, great hotel but on the tired side. The room was clean and well furnished. The only problem was that the bed was very hard, personally perfer a softer matress.
Nice pool area but on the small side, sheltered from the wind and a great view of the water (bay).
Not many resturants close by, there is one next door but there was a 90 minute wait at 6:30 pm on a Saturday. Had to travel 10 miles to find a series of family orientated resturants.
January 20, 2013
Rated 4.0 out of 5.0 by Hans1 Great hotel
The staff was very nice, the room was great and the breakfast was great. The location was very goo.
The only minor thing is that the shower in the bath tub could not be closed completely. It leaked pretty fast. I wondered why does the cleaning person does not report that to maintenance department. I did and they came promptly. Thank you
January 19, 2013