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Rated 4.1 out of 5 by 180 reviewers.
Rated 4.0 out of 5.0 by good hotel service is friendly, especially the Shuttle drivers went out of their way to accommodate us. Even tho there are 4 floors, we waited a long time for elevators b/c one of them was out of service. The continental breakfast choices are very limited - no muffins or croissants. The fitness room is a joke. The thermostats in the rooms are out of kilter, We had to set them at 68 to get cold air. All in all, a good hotel for the value, would stay there again. July 21, 2013
Rated 5.0 out of 5.0 by housekeeping staff Very clean and nice hotel. Housekeeping staff very quiet in am. I did not hear carts or bunch doors slaming during the morming clean up process. July 18, 2013
Rated 5.0 out of 5.0 by excellent choices Nice, safe and clean places, near to Bush Garden. Very good staff and rooms. July 16, 2013
Rated 5.0 out of 5.0 by OK Place to Stay Overall a good place. NOTE: If you are going to Busch Gardens, which we were, because of the location of the front gate, the walk is about a mile not half mile, as you have to walk down to the parking lot to get in, and then all the way back to almost where you started to reach the entrance to the park. The hotel does run free transportation, but the bus does NOT run between 1pm and 4pm Also of note: It seems the a/c is monitored by some type of motion detector, so it shuts off if you're not there, so when you come in it's really hot and at night I had to keep adjusting it to stay cool.. July 10, 2013
Rated 5.0 out of 5.0 by Busch Gardens Excellent hotel with friendly, helpful staff. Hotel was clean and new - would stay here again for sure!!! July 9, 2013
Rated 5.0 out of 5.0 GREAT LOCATION AND GREAT STAFF Ryan C, General Manager was great and his staff as well . After losing our reservation at another hotel( not Holiday Inn ) he and his staff made us feel welcome , the room was clean and neat , breakfast was good , and where else can you go and swim in the pool and watch the firework display from across the street at Busch Gardens. July 7, 2013
Rated 4.0 out of 5.0 by Great location for Busch gardens Very clean and comfortable! Great place to stay if you're going to Busch gardens, although some of the other buildings on the exit were a little run-down. Also walked next door to eat at Olive Garden -very clean and nice also! July 7, 2013
Rated 4.0 out of 5.0 by LOCATION If you are looking for a great value, this is it! Great location if you are planning a visit to Busch Gardens and other sites. Staff is very friendly. A great breakfast. The a/c units need updating. July 5, 2013
Rated 5.0 out of 5.0 by Just What you expect. Fine property. Clean, nice staff, Great location. Will stay there again. July 5, 2013
Rated 4.0 out of 5.0 by It was a good vacation The room wasn't bad. there was just a smell when you enter into the hotel. I didn't caught the name of the young lady that work the desk she was an African America lady, very helpful and excellent customer services. Also the guy Rolando that drove the shuttle bus was very excellent and preform very good customer services skills. I had no bad experience my whole stay there. July 4, 2013
Rated 4.0 out of 5.0 by June 23-28 2013 Where to start, the hotel was really nice. The general manager greeted the guest every morning, the shuttle driver was extremely patient and accommodating. We were going from the water park to busch gardens and he would pick us up. I received excellent customer service from the black girl at the desk. Cons There was an odor upon entering the hotel. In our room 232 there was an odor from the refrigerator area that smelled like a dump truck. On that Tuesday the house keeper came upstairs with febreeze and they wanted to down grade us to a smaller room. I waited until the morning to speak with the front desk, then we were upgraded to a presidential suite. Overall I enjoyed the hotel. It was clean. July 4, 2013
Rated 5.0 out of 5.0 by Outstanding Staff. I travel a lot and this Hotel has everything a business person needs and more. The location is close to anything you need. The Staff here goes way beyond 110% to make your stay a great experience. I will be coming back and look forward to my next visit. July 4, 2013
Rated 5.0 out of 5.0 by Loveeeeeeeeee it There is no other hotel I would rather stay at. Every time I go out out of town it WILL be a holiday inn express! June 29, 2013
Rated 4.0 out of 5.0 by LOBBY I did enjoy my stay in this hotel. However, i would suggest something to be done on the odor that is in the lobby area. Ironically it is only in that area. It gives a bad impression, and it leaves you in doubt in how the room will be. In all reality, the room was very nice. Just as they say... first impressions do count. June 28, 2013
Rated 3.0 out of 5.0 by Room nice , however very noisy air conditioner Room was nice, large and clean, beds comfortable, pillows not very comfortable. The room we stayed had a very noisy air conditioner which made us not able to sleep well. Breakfast had a good variaty of foods. Stayed only for 1 night. Would only return if assured air conditioner is silent. June 23, 2013
Rated 4.0 out of 5.0 by Perception My only complaint was that there was only one person checking people in and there was a line building that went to the door. There was another employee at the front desk, but she was on the phone and it was obviously NOT a business call. If she was not actually working, it doesn't look good to talk on the phone while there are people standing in line to check in. Other than that, my stay was great! June 23, 2013
Rated 4.0 out of 5.0 by comfortable bed, good service, clean facilities Hotel appearance and staff were good. Loud, rude guests coming home near midnight every night made getting rest a challenge. We wre in town on buisness not vacation and had to get up early every morning. We chose the location because it was close to USF, but not on the railroad tracks like the other hotel. I find no fault with the hotel except the rooms could be better insulated, especially in a "holiday destination" where the guest do come back late due to the parks closing hours.. June 21, 2013
Rated 4.0 out of 5.0 by Close to University of South Florida and Hard Rock Casino Overall the experience was nice. The staff was very friendly and helpful with directions. I made a last minute reservation separate from my friend and my room was on a different floor. The staff made some changes to put us closer together. June 19, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. arrived at 1 am fast check in just what we needed because we were departing in a few hours to busch gardens park. bed very comfortable nice breackfast. June 19, 2013
Rated 3.0 out of 5.0 by Late night arrival We arrived after a Tampa Rays game and were put into a room next to the elevator. We had a small child with us. You would think common sense might have inspired the manager to ask if the room was acceptable. In addition to the elevator noise the small room refrigerator was not working correctly. The next morning when I explained my distress the manager said she'd have someone look into it. June 17, 2013
Rated 4.0 out of 5.0 by Overall Experience We have stayed at this hotel several times and will continue to come back. I have family in Tampa and they come to visit and swim with us. Nice staff and clean rooms. June 12, 2013
Rated 5.0 out of 5.0 by close to Busch Gardens Room was extremely clean and I felt very safe while traveling with teenage daughter. Would highly recommend hotel. Able to walk to restaurants easily. June 10, 2013
Rated 5.0 out of 5.0 by Wonderful time had by my family This hotel is so convinent for Busch gardens. The coutersey bus service was an excellent. I stayed with my family (Husband, 12yr old and 8yr old) The room was very comfortable for our needs and would highly recommend it. Also great that there is an Olive Garden(Italian food), next door. We could walk there in the evening after a busy day at Busch. Breakfast was good, only downside was plastic plates, knifes and forkes but for the price can understand why. So value for money was great as well. June 10, 2013
Rated 3.0 out of 5.0 by Person at the desk left us stranded for 30 minutes in the rain The front desk person left us stranded for 30 minutes in the pouring rain at Busch Gardens. After we called to page the driver (who had assured us in the morning that he would come within 5 minutes of our call) the front desk person "forgot" to alert the driver we were waiting. Evening plans had to be cancelled as we were drenched and unable to get ready in time. Several new pairs of sneakers are waterlogged thanks to the cavalier desk person. June 9, 2013
Rated 3.0 out of 5.0 by Not comfortable - hallways All of the hallways of this hotel are extremely HOT. I asked the front desk and they said it was because it was on the top floor. However, I have lived in Florida my whole life and no other hotel I have stayed, have hallways this HOT. Plus I had visited the other floors and they were also very hot and I over heard another guest complaining about it as well as they got off the elevator. The rooms were comfortable but the hallways were too hot. The lobby had an odd smell as well. June 9, 2013
Rated 4.0 out of 5.0 by Bed The bed mattress was very uncomfortable need to be replaced. Great breakfast, great staff. May 20, 2013
Rated 4.0 out of 5.0 by Good location Very comfortable rooms and beds, we had a party of 4 couples, all enjoyed their stay. Clean and friendly hotel. May 19, 2013
Rated 5.0 out of 5.0 by Made life easy Simple check in with friendly receptionist, Hotel ideally situated for Busch Gardens, which was the purpose of our visit, with free shuttle. Room was perfect, clean and spacious, flat screen tv, fridge, coffee maker, iron & board. Coffee maker faulty, no problem, reception changed it right away. Very quiet with no noise from adjoining rooms. Stayed three nights and room and bathroom immaculate when we returned from the park each day. Not a fabulous neighbourhood but there is an Olive Garden right next door and a Red Lobster next door to that so no problems with food. Small pool to the left side of hotel but didn't use it as the weather was not so great when we stayed. All in all a great stay, thanks HIE ! May 9, 2013
Rated 5.0 out of 5.0 by The girl at the desk was very helpful We have to visit Tampa every 8 weeks for my husband to go to the Moffitt for Brain scans. This was a very pretty and clean room. It made our trip more relaxed. May 8, 2013
Rated 2.0 out of 5.0 by DISAPPOINTED CUSTOMER WASN'T HAPPY WHEN I FIRST CHECKED IN BECAUSE AS SOON AS I WENT INTO MY ROOM I WENT INTO THE BATHROOM AND IT WAS DIRTY.. THE ONE BED LOOKED LIKED SOMEONE WAS LAYING ON IT. THE BEDS WERE NOT COMFORTABLE AND THE RUGS LOOKED VERY DIRTY.. May 6, 2013
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