Rated 4.3 out of 5 by 147
Rated 3.0 out of 5.0 by Isaiah1 Average Service
I like the location. The hot tub is the only reason I enjoy the hotel. The staff Front Desk is good, also. One small issue was housekeeping walking into my room unannouce and asking, was I coming or going?
April 16, 2014
Rated 4.0 out of 5.0 by Dee007 Comfortable Room and Great Service.
I have been on the road traveling and still have another month to go and by far this has been the best overall hotel stay yet. The hotel is newer looking, comfortable beds, large clean room and bath, great whirl pool spa, Nice little waterfall pool, great woods and pool view, great tasting and variety breakfast, fridge and microwave in the room, exercise room and excellent customer service front desk, maids, and breakfast service lady. This hotel reminds me of a mini resort. They even have a little shopping center next to the hotel with a oriental restaurant, home cooking diner, and a great gelato ice cream shop. The only thing I can say to improve is to clean the elevator walls and floor little more and add some free weights to the weight room, but everything else was so great I would definitely recommend this hotel to others and stay again myself.
April 14, 2014
Rated 3.0 out of 5.0 by Mr. and Mrs. MJO Very poor check-in experience
Upon arrival around 3 p.m. on April 7, we presented our confirmation for two king executive suites for three nights. When we made the reservation, we had requested top floor, quiet area away from elevators. The desk clerk without apology said they were "sold out" and could not give us the top floor. (I explained that we always request a top floor because we had a bad experience at another Holiday Inn Express with kids jumping on and off beds after midnight. The clerk said that the people above us were adults, and he could control them if we had a problem.) We took the keys for the second floor rooms and found the first room to be straight ahead across from the elevator doors--our second request was ignored. The elevator dings whenever someone arrives at the floor. Then, worst of all, we find that both rooms were two queens, not the king executive rooms that we had reserved and made a deposit on. Of special frustration was the fact that the desk clerk did not even mention that the type of room was different when he handed us the keys. Unhappy with our room assignments, we returned to the desk and were assisted by another clerk who was able to find at least one king exec. suite on the top floor. The other room had to remain a double, and it was near the elevator about 7 doors down the hall from our king room--not too convenient when traveling with my 85-year-old mother who required care during the visit. Had we been alone, we definitely would have gone down the street looking for another hotel.
On a positive note, we would like to compliment Jasmine, who took care of our needs at breakfast. She was always very welcoming and eager to help if needed. I mentioned her that I would certainly give a good report on our comment card. (By the way, I am glad that you sent me this review e-mail because there was not a comment card to be found in the hotel.)
The computer in the business room was extremely slow. There were two chairs in the room--one was black leather or vinyl with the stuffing exposed on the arms and milk spills on it. The other had a device to raise or lower the chair, but it didn't work. We moved a chair from the restaurant to use. This was the worst business center we have experienced anywhere.
As a side note, I should have been wary that there were several recent negative reviews on this site when we were looking to book....
April 13, 2014
Rated 5.0 out of 5.0 by MikeD35 Great Service
Staff was very helpful and friendly. Rooms were very comfortable. I would definitely stay again when visiting Tampa. Only a few miles from Busch Gardens.
April 12, 2014
Rated 5.0 out of 5.0 by CancerPatient Excellent in everything.
Stayed here for a week while undergoing radiation treatments at Moffitt Cancer Center, it was almost like being at home, rooms clean, quiet and employees were all excellent especially Ms.Yassman who served a excellent breakfast daily, she was very efficient and knew how to serve.
April 8, 2014
Rated 2.0 out of 5.0 by Gypsie AC like a Coffe Grinder
I hadn't had a room AC maintained this poorly in years. The unit sounded like it was crushing beer cans between gasping for breath.
I cranked it down to meat locker temps and let it run for an hour then shut it down for the night so I could try and get some sleep. Being FL, that didn't work so well.
Couldn't wait the vacate the property. . . . .
April 4, 2014
Rated 4.0 out of 5.0 by Catsk22 Breakfast buffet very well stocked.
After staying at this Holiday Inn Express for eights nights last month. I have never seen a better run breakfast buffet. Even on very busy mornings Ms. Yassman was able to keep the buffet choices stocked. I wish more Holiday Inn Express breakfast buffet's could operate at this level of efficiency.
Also, only a short drive (apprx. 7 miles) to Busch Garden Theme Park.
March 31, 2014
Rated 3.0 out of 5.0 by showcarman2005 not bad for a points stay, but i would not pay for it.
After our check in snag, which is still not for sure who was to blame, we got the room we needed but not ill 6:30 pm, we were not the only ones waiting. and for the tree days we stayed every day their were people waiting for their room well after the 3pm check in time. It is clear the hotel is very under staffed, and our door keys had to keep getting reset every day, this got very annoying after a log day out and having to return to the fourth floor only to find the key will not open the door and have to ride the worlds MOST slowest Elevator back to the 1st floor and get another key 3 of them and when I get back to the room only 1 of the new keys worked. All and all it was a good visit but I would not return to this hotel if I was going to have to pay full price for it. Also if you ask the housekeeper for a spare shower towel she should not tell you that you have to get permit ion from the front desk, they should just make the customer happy.
March 28, 2014
Rated 2.0 out of 5.0 by Mtsar6 Fresh Paint Does Not Cover the Problems
The property looks freshly renovated. Fresh look, new paint in the room, but that first impression was almost immediately negated. The problems started with the front desk. I was not greeted as a Platinum member on check in. This may seem petty, but I travel a lot and don't think it is too much to expect recognition for my loyalty. When I got to my room I noticed that it was very hot. The thermostat was set at 68 degrees but he A/C was not running. I turned it down to 62 degrees and it finally came on. When I woke in the morning the thermostat said that the room was 54 degrees. It was nowhere near that, in fact it was quite hot, probably high 70s. When I laid down in the bed to go to sleep, the bed frame creaked loudly every time I moved, this was very distracting. And if it were not so late in the evening I would have requested another room. There were other problems with the room, all of which I reported at checkout to a young man who just shrugged his shoulders and mumbled "I'll report it to my manager." No apology, no indication that he cared at all, just a mumbled response. I gave my card to this young man and asked if he would have the GM give me a call by lunchtime. By late afternoon, no call from the GM, so I called the property and was given his voice mail. It was very late afternoon by the time the GM called me back. I explained my concerns and he told me that he would credit points to my account. It is now over a week later and those points have not yet been credited. Poor room condition, poor front desk staff, and a GM that does not call back promptly or follow through on his promises. I will not be returning to this property again.
March 21, 2014
Rated 2.0 out of 5.0 by Kathy28 Disappointing and not clean.
We found this property very disappointing compared to other Holiday Inn Express hotels we have previously stayed in. The carpet was dirty and frayed at the door edges. The bathroom floor was dirty near and behind the door. The bathtub floor was very slick and slippery despite the appearance of non-skid strips. I literally had to place a towel on the floor of the tub to prevent the chance of slipping. Overall appearance of the bathroom was just wiped down. We found the beds to be way too firm. Breakfast, which is at 7:00 am wasn't available until exactly 7:00 am and then the food started coming out. The pancake machine wasn't set up and it took too long for it to be filled and ready for my use before I had to leave for a 7:30 departure. I frequently stay at your property in Lake Placid, FL and love it. It should be the gold standard for all your hotels. Besides superior customer service, the rooms are always clean and the bathroom ins't just clean ... it sparkles. I expect that whenever I stay at a Holiday Inn Express and am disappointed when I don't get it.
March 19, 2014
Rated 3.0 out of 5.0 by twoonbike Not up to its usual excellence
This was a disappointing stay for us when compared to our previous experiences. Started at check in when Priority membership was not recognized as on previous stays. Found out when going to bed that the thermostat did not work to late to move.
Next morning the shower controls were vague at best and we noticed the floor was less than pristine, not sure they will get the towels clean after we cleaned up.
We will not give up as the staff more than make up for the deficiency during this stay.
March 14, 2014
Rated 5.0 out of 5.0 by ErnieG Repeat Customer
Have stayed at this property many times on business and pleasure. Great location, close enough to be convenient, but far enough away to be quiet. Have only had one issue in all of my says and it was made right. Nice place, good price
March 12, 2014
Rated 5.0 out of 5.0 by Sullivan641 Blown Away with Service and Experience
My girlfriend and I spent the night at the HIE Tampa North - Telecom Park on 03/07/2014 and were overwhelmed by the experience and service provided to us. We arrived at the hotel a little earlier and prior to our book room being ready. The front desk (Charles) immediately noticing our IHG Rewards membership upgraded us to a suite. The room was perfect and very spacious for our needs. Bed was great and bathroom very clean. The breakfast the next morning was delicious and well stocked. The girl at the front desk granted us late check out which was just what we needed. Thanks again for a great Tampa experience. We will stay here again and recommend to others.
March 11, 2014
Rated 4.0 out of 5.0 by mulchman63 Friendly people and consistent
I am only in the Tampa area several times a year. I have never had any problems and the staff is very nice. I try to stay at this property if a room is available. Rooms have always been clean and fresh. However, the rug at the elevator good stand a good cleaning.
February 28, 2014
Rated 5.0 out of 5.0 by Nardon Excellent accommodations
My family and I loved the cleanliness and amenities of the room. The breakfast choices were excellent.
February 26, 2014
Rated 1.0 out of 5.0 by KCHH Filthy room
The room was not cleaned well. I should have requested another room, but I was with my mother, who has cancer- we were staying because of an appointment at Moffitt- and she had already gone to bed by the time I discovered how filthy the room was. There was hair everywhere in the bathroom- on the counter, on the floor, and in the toilet. Whoever stayed there before us had used the hair dryer and there was brown hair goo smeared all over the hair dryer.
February 21, 2014
Rated 1.0 out of 5.0 by RonB1 my stay in Tampa
my stay at holiday inn express in north Tampa was great..It was very clean ,everyone there was real friendly and anxious to do every thing to make my stay comfortable...the price was reasonable and I would definately recomend this hotel
February 14, 2014
Rated 5.0 out of 5.0 by newmrs Nice Property Near USF and Bush Gardens
The hotel property was nice and well kept. Breakfast has a good variety of choices. The room was clean and spacious and overall well-maintained. Beds were comfortable and slept two comfortably. The pool was great and there was even a spa/Jacuzzi. Would definitely recommend this property for a quick stop in Tampa.
February 13, 2014
Rated 1.0 out of 5.0 by Dankar Horrible customer service upon checking in
I have never been treated so rudely during check-in as I was during my most recent stay at this hotel (and I have stayed here several times)! I had noted on my prepaid reservation that I required 2 beds (and had reserved a 2 Queen Bed room in advance) and when I arrived, I was informed that only single bed rooms were available. When I asked why I was not notified prior to arrival, I was told that they do not do that. When I said that I was unhappy with this, she said she would refund me for my room and I could go stay elsewhere. It was too late at night for that (plus I had my 87-yr old mother with me) so I said that was unacceptable. She then told me I could have a King room with pullout sofa - I accepted but said I was very unhappy about it. She then told me that she didn't have to listen to me "going off on her" and told me she would call the police! It was the most ridiculous and rude treatment I have ever experienced. This night manager (Brenda) was very uncaring and not customer service oriented in any way.I will never stay at this hotel again. And my opinion is that, if the hotel chain provides a section for Notes on reservations, than they should read them and act accordingly! It seems that my request was not paid attention to nor cared about.
February 12, 2014
Rated 4.0 out of 5.0 by Davisflyer Nice hotel, but the internet is slooooow!!
Was experiencing Internet so slow that I couldn't even check email in a timely fashion. I called downstairs to see if they were having issues and was told that the Internet at the front desk was fine. She suggested that maybe it was my laptop. It wasn't, I was having the same issues with the wireless on my iphone too. In this day and age, I think we should expect a decent internet connection. Perhaps the routers need to be updated or expanded so that all rooms have good access. Other than that, we did have some trouble keeping the room temp comfortable. Couldn't find a good setting on the air conditioner. Other than those two issues, the hotel was nice.
February 11, 2014
Rated 5.0 out of 5.0 by Govols24 Great hotel
This was a great choice. It's a little far out from Tampa but not to far. Rooms are clean and comfortable and the staff will take care of you.
February 6, 2014
Rated 5.0 out of 5.0 by ramjet1 Clean quiet room
The room was clean and quiet.
Fast check in.
Great directions for places to eat.
Great rate using Moffitt Cancer Clinic rate.
January 8, 2014
Rated 4.0 out of 5.0 by Dick B. overall, a good experience
room, breakfast, people/staff, were all outstanding. if I had one complaint, it would be that the water stream in bathroom sink was
very weak...made it very difficult to rinse toothpaste, etc. down the
drain. I understand water conservation techniques, but that seemed
to be somewhat extreme.
January 6, 2014
Rated 5.0 out of 5.0 by majime28 Awesome Hotel
Great hotel, very comfortable room and bed. I would definitely stay here for any visit to Tampa
January 6, 2014
Rated 2.0 out of 5.0 by odxa wornout property
I am a platinum IHG member that travels often on business. I am loyal to the IHG chain. It has been my families unfortunate luck to need accommodation's outside Moffit Cancer research ctr in Tampa. This particular property is less then the norm with this chain and is in need of immediate face lift on all parameters. In addition, the in room smoke detector went off in the room and I had to take the batteries out and then remove the unit off the wall. furthermore the sofa in room 427 is beyond worn and beginning to fray.
January 6, 2014
Rated 5.0 out of 5.0 by OMA2 one of the best Holiday Inn Express I have ever stayed!!!!
We had a wonderful time - great place to stay and just off I-75, close to everything, friendly staff, clean rooms, comfortable beds. Will definitely be back!!!!
January 4, 2014
Rated 5.0 out of 5.0 by tom98 excellent!
Nice pool and excellent staff. Minutes from Busch Gardens.
January 3, 2014
Rated 5.0 out of 5.0 by Diana/2013 great hotel and convenient location
we stayed for 3 days during Lacrosse tournament in Wesley Chapel. This hotel was very convenient for easy on/off I-75 and only a 15 minute drive to Wesley Chapel. Staff was very knowledgeable about 'things to do" in area and were very accommodating. Breakfast was excellent.
January 1, 2014
Rated 5.0 out of 5.0 by EZ-NY Very friendly and nice place to stay
Clean, friendly and great staff. It make our stay pleasant and we loved it.
December 29, 2013
Rated 5.0 out of 5.0 by Judy1004 Great room!
We had a 2-room suite and the layout was great. I really liked the large bedroom! Enjoyed the breakfast too, especially the omelet. The staff was very friendly. Thanx for this enjoyable experience !
December 29, 2013